SEPTEMBER 2015
In this issue: 1 Here to Help 2 Words of Wisdom 3 Broggy Bits n’ Bytes 4 This & That 5 Top Ten Volume Leaders 6 Personal Best & Chart Toppers 7 Ready Responder 8-9 Marketing Theme Calendar
SUN
THE
SERVPRO® of Southern New England and New York
SERVPRO EMPLOYEES ARE HERE TO HELP
As SERVice PROfessionals we should strive to be kind, exceed expectations, show respect and take initiative. Being kind to colleagues, to homeowners, business managers, and to insurance industry professionals is a paramount characteristic of a SERVPRO® professional. It can be difficult to offer kindness in a busy and stressful world. It can be easy as well. Taking an extra moment to remember each person we encounter is dealing with the same complexities of life and we can often find kindness in that moment. We are HERE TO HELP home and business owners manage an overwhelming experience. Exceeding expectations is a hallmark of the SERVPRO® experience. It is good to set a high bar and make the customer aware of the excellent service they should expect. It is essential to follow through with excellence as well as the attention to detail during the restoration process, which shows the customer they are provided even more than they were promised. Help the customer to feel reassured they are provided the best possible service. Respecting others is another tenant of the SERVPRO community. Treating colleagues as you would like to be treated,
and showing due regard for the feelings of home or business owners are priorities for successful SERVPRO operations. Conducting polite and considerate telephone and email exchanges with insurance professionals is another crucial component of a business that Respects itself and others. Help your colleagues complete mutually beneficial tasks through communication and respect.
Taking initiative can be the difference between average and exceptional. SERVPRO Team members that take initiative are the best advertisement for a brand. The ability to get things done is a critical asset in a successful restoration business. SERVPRO Owners who are independently capable, and take charge of the chaos around them are those who will succeed. SERVPRO Team members who are capable and work efficiently and effectively within the SERVPRO System are those who could make a career for themselves in the industry. Help SERVPRO® “Be the Best” by helping your customers and your partners in the insurance industry to have the best experience they can with the best people available.