SERVPRO SUN Sept/Oct 2016

SEPTEMBER/OCTOBER 2016

In this issue: 2.

47th SERVPRO® Annual Convention 2016 3. SERVPRO® National Convention Recap 4-7. 47th Annual SERVPRO® National

Convention Awards 8. Awards 9. New Franchise and Baby Announcement 10-11. Words of Wisdom 12.

Top Ten Volume Leaders 13. Personal Best Volume Month 14. Chart Toppers 15.

Real SERVPRO® Heroes 16.

Proper Use of Brand & Sam Parker 17. All IN

July

August

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SERVPRO® of Southern New England and New York

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47 SERVPRO Annual Convention 2016 th

We hope you enjoyed your time at the 47th SERVPRO® Annual Convention in Las Vegas.

The theme of the Annual Convention, as well as the Director/Trainer Meeting was, while there were, are, and will be challenges for both Servpro Corporate and Servpro Franchise Growth and Development, the opportunity is still there for significant market expansion and dominance, if embraced by the entire SERVPRO® organization.

We know the challenges: • The competition is becoming savvier and their numbers are increasing • Insurance carriers are becoming more demanding of quality service; faster and better data uploads; with pressures to keep claims costs down • Fewer open territories in which to sell Servpro Franchise and some territory Servpro Franchise Owners who cannot or do not wish to grow their business • Increased Federal, State, and Local government regulations and laws, regarding service licensing and business operations However, as a successful franchise system we can still increase revenue by thinking “outside the box” and adjusting to the business environment we all face. During the Convention General Sessions, Workshops, and Tradeshow there were encouragements for Servpro Franchise Owners to develop into real leaders, embrace change, and utilize proven and new technologies, programs, and initiatives, all with the end-goal of helping entrepreneurs succeed.

What are the “take-aways” from the 47th SERVPRO® Annual Convention in our opinion, as the Distributorship Team?

• SERVPRO needs engaged Franchise Owners, in each business, who continually learn and practice leadership principles, necessary to grow profitable operations via management rather than practicing the OwnerOperator mentality. There is a vast array of resources on ServproNET®, from the Distributorship Team, and approved SERVPRO Vendors

®

• We also recommend Franchise Owners develop principles, practices, and traits from successful business people and organizations outside of Servpro. If you want to grow, learning should never stop but be a priority in each SERVPRO® Franchisee

• Understand “All Clients Matter”. Each and every client and potential client, must be serviced as if they are the first customer we ever had, and we want to impress, as well as the potential last opportunity to work with them should we not perform excellent customer service, quality work, at fair pricing. Price gouging or deliberate overscoping is not fair pricing.

• Remember also that those Centers of Influence that refer our customers should be continually cultivated and developed to continue the referral stream. We have stressed key association marketing for years now and it is paying off for many SERVPRO Franchises.

• Assertive, proactive marketing via the alert systems; the hiring of an effective, results oriented Sales and Marketing Staff; embracing Social Media, which is becoming more critical in customer referrals, and business development • Expansion of SERVPRO Services into contents cleaning, utilizing inventory tracking and ultrasoncis; construction, if a ‘fit’ for your business, Storm Team participation, and Commercial Development which has billions in potential.

• Increase Active Referrals of SERVPRO services you may not produce in-house; such as, reconstruction, to those Servpro Franchises who do, which will ensure the job remains ‘Green’. In addition, referrals of other SERVPRO Specialty Services, to approved SERVPRO Vendors, will keep those portions of the job from going to potential competition There were, are, and will be challenges for both Servpro Corporate and Servpro Franchise Growth and Development, the opportunity is here for significant market expansion and dominance, if embraced by the entire SERVPRO® organization.

The message is regardless of weather-related events, each Servpro Franchisee can be more aggressive in proactively marketing and building a more effective business model, which will keep SERVPRO® as the industry leader for years to come.

SEPTEMBER/OCTOBER 2016 - 3

SERVPRO® National Convention Recap The “All In” 2016 SERVPRO® National Convention was held at the MGM Grand Resort and Casino in Las Vegas and was attended by more than 3,500 Associates, Director/Trainers, support staff, corporate officers and representatives, and others from the SERVPRO community. The General Sessions, many Classroom Events, Tradeshow, and Feature Presentations showcased SERVPRO’s commitment to excellence and desire to be the premier service provider in our industry.

The convention curriculum included a reminder to commit to continuous improvement through on-going training: prepare to be Hero Ready and Here to Help. A well-trained team of Hero Ready technicians and administrators will embrace challenges faced in an increasingly competitive marketplace. The right sort of training can turn challenges into opportunities.

Classroom events and the General Sessions featured a focus on the benefit of top-level training. The best training increases knowledge, skills, and performance to create competent execution and excellent results. Training must be accessible, understandable, and effectively teach and motivate the trainee to become the best teammate possible. SERVPRO’s training is designed to equip Franchise Teams with the skills and understanding to help make fire and water damage “Like it never even happened.”

The Tradeshow featured the newest components in the stateof-the-art drying systems available to SERVPRO Associates.

Advances in air movement, dehumidification, and contents cleaning provided opportunities for Associates to imagine and implement new ways to strengthen and grow their business.

The Director/Trainer meeting focused on the challenges faced in the growth and development of Associates in the face of increasing competition. The building blocks for a successful business are the same that can be used to grow and develop in a time of new challenges. A successful business already understands the value of developing a team of quality people who focus on excellent service, fairness, and mutual respect.

The same qualities will propel SERVPRO Associates forward and allow them to continue to grow and expand their business operations within their territory.

The Convention Awards featured Associates from New York, New Jersey, Connecticut, Rhode Island, and Massachusetts for volume performances ranging from President’s Bronze up to Legend Platinum! In addition, the Cohn Directorship exceeded $200 million in gross revenue for the year 2015!

Additionally, SERVPRO Associates from our Directorship were recognized for 10, 15, 20, 25, and 30 years of service in the SERVPRO network. We express our Congratulations to all!

There was something for everyone in Sin City; everyone was able to network with other business owners, have some fun, learn new things, and think about ways to build a better business.

See you next year in Seattle, Washington!

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President’s Bronze Raymond & Leslie Boyle

SERVPRO® of Berlin/Clementon, NJ

Eddie & Jacqueline Lopez

SERVPRO® of Forest Hills/Kew Gardens, NY

President’s Silver Len Amato

SERVPRO® of Eastern Niagara County, NY

Steve Malone

SERVPRO® of Hackensack/Little Ferry, NJ

President’s Gold John E. Blehl

SERVPRO® of Dover/Stillwater, NJ

Patrick Gilmore

SERVPRO® of Marlboro/Tinton Falls, NJ

Robert & Nancy Kinch

SERVPRO® of Clifton, NJ

Kevin Mott

SERVPRO® of Western Union County, NJ

Andrea L. Necci

SERVPRO® of Victor/Canandaigua, NY

Mark & Marylourdes Zegarelli

SERVPRO® of Jefferson County, NY

Director’s Bronze Joseph & Susan Brizek

SERVPRO® of North Morris County, NJ

Andrew & Gina DeLuise

SERVPRO® of South Huntington, NY

David J. & Patricia A. Harrison

SERVPRO® of Nutley/Bloomfield, NJ

Robert & Dianne Lucchesse

SERVPRO® of Babylon/Deer Park, NY

William G. & Susan K. Thompson

SERVPRO® of Aberdeen/Holmdel, NJ

Director’s Silver William Chillianis & Chris Leon

SERVPRO® of Glen Cove/Jericho, NY

Frank D. & Rhea A. Formisano

SERVPRO® of Piscataway, NJ

William & Kristin Good

SERVPRO® of SW Onondaga County, NY

Walter & Claudia Paiva

SERVPRO® of Fall River, MA

James & Linda Skahill

SERVPRO® of East Central Morris County, NJ

Director’s Gold Alan Bregman

SERVPRO® of Long Beach/Oceanside, NY

Joseph Deutsch

SERVPRO® of South Burlington County, NJ

William & Stephen Loiacono

SERVPRO® of Farmingdale/Massapequa, NY

Michael & April Maser

SERVPRO® of New Hyde Park/Mineola, NY

Kevin Muro & Patrick M. Muro

SERVPRO® of East Meadow/Westbury, NY

Joseph Sclafani, Jr.

SERVPRO® of Northeast Queens, NY

Christopher C. Sheehan & Jason W. Preuss

SERVPRO® of Milton/Braintree, MA

John & Blake Zoephel

SERVPRO® of Northeast Somerset County, NJ

SEPTEMBER/OCTOBER 2016 - 5

tional Convention Awards Director’s Platinum Gregory Bock

SERVPRO® of Southwest Morris County, NJ

George & Lorraine Collins

SERVPRO® of Columbia & Green Counties, NY

Thomas G. Fox

SERVPRO® of Upper East Side, NY

Thomas Irvolino, III

SERVPRO® of Teaneck/Englewood, NJ

John & Helen Oliver

SERVPRO® of Northern Sussex County, NJ

Rolex Recipients Robert & Mariangela Allen

SERVPRO® of Northwest Brooklyn, NY

Christopher & Wendy Delfino

SERVPRO® of Fort Lee, NJ

Doug & Stephanie Glassman

SERVPRO® of Marion/Middleborough, MA

Antonio Senese

SERVPRO® of The Windsors, CT

First-Time Millionaires John & Angie Flood

SERVPRO® of North Rensselaer/South Washington Counties, NY

J. Giambone & J. Giambone & J. Giambone, Sr.

SERVPRO® of The North Fork, NY

Brian P. Laing

SERVPRO® of Chemung & Schuyler Counties, NY

Craig Nunan

SERVPRO® of Salem County, NJ

Robert & Rachel Pullham

SERVPRO® of Jackson/Lacey, NJ

Antonio Senese

SERVPRO® of The Windsors, CT

Forrest & Hillary Sheperd

SERVPRO® of Scarsdale/Mount Vernon, NY

Raymond Wardell

SERVPRO® of Ozone Park/Jamaica Bay, NY

Scott Yoran

SERVPRO® of Danbury/Ridgefield, CT

Double Volume Awards George R. & Lorraine C. Collins

SERVPRO® of Columbia & Greene Counties

Ralph & Noemi DiCristofaro

SERVPRO® of Bloomfield/Enfield, CT

J. Giambone & J. Giambone & J. Giambone, Sr.

SERVPRO® of The North Fork, NY

Millionaire’s Bronze Daniel R. & Karen M. Aller

SERVPRO® of Edison, NJ

Richard Fevola

SERVPRO® of the East End, NY

John A. & Angie A. Flood

SERVPRO® of North Rensselaer/South Washington Counties, NY

Christopher & Diane Fyrberg

SERVPRO® of Manahawkin, NJ

John F., Joseph E. & Joseph Giambone, Sr.

SERVPRO® of The North Fork, NY

Brian P. Laing

SERVPRO® of Chemung & Schuyler Counties, NY

Salvatore & Vita Marinello

SERVPRO® of East Brunswick/Princeton Meadows, NJ

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47th Annual SERVPRO® National Convention Awards continued

Millionaire’s Bronze Craig Nunan

SERVPRO® of Salem County, NJ

Forrest & Hillary Sheperd

SERVPRO® of Scarsdale/Mount Vernon, NY

William & Patricia Sullivan, Jennifer Sullivan

SERVPRO® of Buffalo/Tonawanda, NY

Raymond Wardell

SERVPRO® of Ozone Park/Jamaica Bay, NY

Scott Yoran

SERVPRO® of Danbury/Ridgefield, CT

Millionaire’s Silver Joseph & Denise Comilloni

SERVPRO® of Tarrytown/Elmsford, NY

Richard & Shannon Delfino

SERVPRO® of Patchogue, NY

Kenneth J. & Rebecca J. Matejek

SERVPRO® of Plymouth/Wareham, MA

Millionaire’s Gold Robert Allen

SERVPRO® of Northwest Brooklyn, NY

John & Madeline Beck

SERVPRO® of North Huntington, NY

Christopher J. Delfino

SERVPRO® of Fort Lee, NJ

Gary Edwards

SERVPRO® of Middletown/New Britain, CT

Robert Morrison & Karl Spinner

SERVPRO® of Central Union County, NJ

John O’Sullivan

SERVPRO® of Norwich and Windham County, CT

Antonio Senese

SERVPRO® of The Windsors, CT

Charles Eric Walker

SERVPRO® of Mt. Laurel/Moorestown, NJ

Daniel & Allison Wallace

SERVPRO® of Great Neck/Port Washington, NY

Edward & Kristen White

SERVPRO® of Newtown & Southern Litchfield County, CT

Millionaire’s Platinum Thomas E. Balcom

SERVPRO® of The Mid and Outer Cape, MA

Ralph J. Rimualdo, Jr.

SERVPRO® of Southern Saratoga County, NY

Chairman’s Bronze Ron & Louise Dion

SERVPRO® of West Hartford, CT

Herman & Catalina Glaser

SERVPRO® of Branford/Shoreline, CT

Lance Harvey & Jennifer Harvey

SERVPRO® of Hoboken/Union City, NJ

Brad & Barbara Johnson

SERVPRO® of South Orange County, NY

Donald & Tina McKendall

SERVPRO® of Northern Rhode Island, RI

Gilbert & Sheryl L. Morrissey

SERVPRO® of Western Dutchess County, NY

Michael & Donna Necci

SERVPRO® of The Fingerlakes, NY

Scott O’Donnell

SERVPRO® of Woodbury/Deptford, NJ

Anthony & Danielle Palumbo

SERVPRO® of Paramus, NJ

Antoinette Pelli

SERVPRO® of White Plains, NY

Bill & Beth Russell

SERVPRO® of Upper Cape Cod and The Islands, MA

Scott D. & Lisa Ann L. Smith

SERVPRO® of NW & SE Dutchess County, NY

SEPTEMBER/OCTOBER 2016 - 7

47th Annual SERVPRO® National Convention Awards continued

Frank & Daria Solano

SERVPRO® of Greater Smithtown, NY

Dan Violante

SERVPRO® of The Farmington Valley, CT

Chairman’s Silver Thomas & Lyn Braun

SERVPRO® of The Southtowns, NY

James Gibbs

SERVPRO® of Egg Harbor/Ventnor City, NJ

John Halko

SERVPRO® of North Onondaga County, NY

Mitch Kaikow & Stuart Cleary

SERVPRO® of Garden City/Hempstead, NY

John Majeski

SERVPRO® of Eatontown/Long Branch, NJ

Michael Reilly

SERVPRO® of Toms River, NJ

James & Michele Wandtke

SERVPRO® of SW Monroe County, NY

Chairman’s Gold Gregory J. Geaski

SERVPRO® of Milford-Orange-Stratford, CT

Patrick & Barbara Jones

SERVPRO® of Cape May County, NJ

Michael Logue and Patrick & Kathleen Logue

SERVPRO® of Haddon Heights/Voorhees, NJ

Founder’s Bronze Ralph & Noemi DiCristofaro

SERVPRO® of Bloomfield/Enfield, CT

Lisa & Doug Jameson

SERVPRO® of Newington/Central Hartford, CT

Risa Kluger

SERVPRO® of Port Jefferson, NY

Charles & Donna Vingoe

SERVPRO® of Northwest Bergen, NJ

Founder’s Gold Robert Citrangola

SERVPRO® of Midtown Manhattan, NY

Founder’s Platinum Michael Keating

SERVPRO® of Greenwich, CT

Heritage Bronze Mario Luciani

SERVPRO® of Meriden, CT

Dion & Lynn Luzzi

SERVPRO® of Washington County, RI

Heritage Silver John Maughan

SERVPRO® of Freehold, NJ

Louis & Michelle Sepe, J. Sepe, D. Sepe & N. Travis

SERVPRO® of Tompkins & Tioga Counties, NY

Heritage Platinum Allen & Susan Randolph

SERVPRO® of Waterbury, CT

Legacy Bronze Frank Mattos

SERVPRO® of Providence, RI

Legend Platinum Dave & Gina Kluger

SERVPRO® of Oakdale/North Bay Shore, NY

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Congratulations

Service Awards – 10 Year

Service Awards – 20 Year Antoinette Pelli Edward & Kristen White

Thomas E. Balcom John & Madeline Beck Gary Edwards David & Patricia Harrison Frank & Daria Solano

Service Awards – 25 Year

Service Awards – 15 Year

James & Michele Wandtke

Service Awards – 30 Year Brad & Barbara Johnson

Len Amato Gregory Bock Scott O’Donnell John O’Sullivan, Jr. Michael Reilly

SEPTEMBER/OCTOBER 2016 - 9

CONGRATULATIONS TO SERVPRO® of Dover/Stillwater Franchise Owners We welcome John & Alicia Blehl’s New Additions John Robert 5 lbs. 11 oz and Patrick Joseph 5 lbs. 9 oz The twins were born on August 10, 2016.

Mom and babies are doing well (Dad, too)

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Words of Wisdom Mission Statement Commit to developing a team of quality people who focus on excellent service, fairness and mutual respect.

Commit to training Commit to continuous improvement through on-going training; prepare yourself to be Hero Ready and Here to Help In fair weather, prepare for foul. ~Thomas Fuller By failing to prepare, you are preparing to fail.

~Benjamin Franklin A lifetime of training for just ten seconds. ~Jesse Owens Before anything else, preparation is the key to success.

~Alexander Graham Bell The best preparation for good work tomorrow is to do good work today.

~Elbert Hubbard The best preparation for tomorrow is doing your best today.

~H. Jackson Brown, Jr. There are no secrets to success. It is the result of preparation, hard work, and learning from failure.

~Colin Powell The will to succeed is important, but what’s more important is the will to prepare.

~Bobby Knight It’s better to look ahead and prepare, than to look back and regret.

~Jackie Joyner-Kersee Success depends upon previous preparation, and without such preparation, there is sure to be failure.

~Confucius Confidence comes from discipline and training.

~Robert Kiyosaki First, ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.

~Dale Carnegie Expect the best. Prepare for the worst. Capitalize on what comes.

~Zig Ziglar The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.

.~Bruce Barton Politics is perhaps the only profession for which no preparation is thought necessary.

~Robert Louis Stevenson One important key to success is self-confidence. An important key to self-confidence is preparation.

~Arthur Ashe The will to win is important, but the will to prepare is vital.

~Joe Paterno

SEPTEMBER/OCTOBER 2016 - 11

Words of Wisdom

cont...

…as in all else, preparation precedes power.

~Gordon B. Hinckley Education is not preparation for life; education is life itself.

~John Dewey Education is that whole system of human training within and without the schoolhouse walls, which molds and develops men.

~W. E. B. Du Bois Job training empowers people to realize their dreams and improve their lives.

~Sylvia Mathews Burwell No one learns as much about a subject as one who is forced to teach it.

~Peter F. Drucker Hire for passion and intensity; there is training for everything else.

~Nolan Bushnell An individual step in character training is to put responsibility on the individual.

~Robert Baden-Powell You are your greatest asset.

Put your time, effort and money into training, grooming, and encouraging your greatest asset.

~Tom Hopkins The most important part of education is proper training in the nursery.

~Plato It’s all to do with the training: you can do a lot if you’re properly trained.

~Queen Elizabeth II Be Prepared...the meaning of the motto is that a scout must prepare himself by previous thinking out and practicing how to act on any accident or emergency so that he is never taken by surprise.

~Robert Baden-Powell There’s only one way to assure consistently good work. That is consistently thorough preparation.

~ Andrew Loomis Preparation is the pressure valve on a busy schedule.

~Todd Stocker Train, don’t strain.

~Arthur Lydiard A task, which seems difficult, can be done with adequate training.

~ Lailah Gifty Akita The essence of training is to allow error without consequence.

~Orson Scott Card I went to a motivational training course once, a course of self-discovery, and I found out after a week that my fear - it was not a fear of not being accepted - was a very violent fear of failure.

~Emanuel Steward You can’t be productive when you are not happy.

~ De Philosopher DJ Kyos I can lie, but I won’t.

— Mark Twain

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Top Ten Volume Leaders PER LICENSE AVERAGE VOLUME LEADERS June 2016

GROSS VOLUME LEADERS June 2016 1

Dave & Gina Kluger

2,492,403

1

622,345

2

Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis

Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis

1,867,036

2

Antonio Senese

483,056

3

Frank Mattos

957,569

3

John & Shayna Luciani

419,763

4

John & Shayna Luciani

839,526

4

Dave & Gina Kluger

415,400

5

Allen & Susan Randolph

702,783

5

Lisa & Doug Jameson

397,149

6

Antonio Senese

483,056

6

Ralph & Noemi DiCristofaro

395,756

7

Michael Keating

442,612

7

Thomas & Lyn Braun

336,330

8

Robert Citrangola

435,612

8

Mitch Kaikow & Stuart Cleary

303,889

9

John Maughan

415,218

9

Robert Citrangola

217,806

10 Lisa & Doug Jameson

397,149

10 Lance Harvey

196,558

PER LICENSE AVERAGE VOLUME LEADERS July 2016

GROSS VOLUME LEADERS July 2016 1,080,619

1

Ralph & Noemi DiCristofaro

Ralph & Noemi DiCristofaro

572,724

2

Lisa & Doug Jameson

364,468

3

Allen & Susan Randolph

564,659

3

James Gibbs

289,554

4

Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis

465,750

4

Scott & Lisa Smith

235,584

5

Risa Kluger

436,767

5

Mitch Kaikow & Stuart Cleary

223,922

6

Herman & Catalina Glaser

402,050

6

Risa Kluger

218,383

7

Michael Keating

401,069

7

Chris Fyrberg

203,175

8

Lisa & Doug Jameson

364,468

9

John & Shayna Luciani

358,438

9

John & Madeline Beck

188,941

10

Frank Mattos

343,978

10

Dave & Gina Kluger

180,103

11

John Maughan

331,161

1

Dave & Gina Kluger

2

8

J. Giambone & J. Giambone Sr. J. Giambone Jr.

572,724

200,184

SEPTEMBER/OCTOBER 2016 - 13

Personal Best Volume Month June 2016

July 2016

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Chart Toppers April 2016 Associated Revenue Duct Residential In-house Construction

May 2016 Mattos Dion Randolph

Water Commercial

Citrangola

Water Residential

Luciani

Fire Residential In-house Construction Rookie

DiCristofaro

Associated Revenue

Luzzi

Duct Residential

Jones

In-house Construction Water Commercial Water Residential Total

Randolph Citrangola Luciani Randolph

Randolph Fox

Subcontract

D. Kluger

Total Volume

D. Kluger

The 6 Sneaky Questions Facebook Uses to Weed Out ‘Whiners’ and Selfish Job Candidates Jay Parikh, global head of engineering and infrastructure at the social media giant conglomerate revealed in an article for the Harvard Business Review recently the six questions his company asks of prospective employees to weed out those who might only be looking out for themselves.

“Look for empire builders, self-servers, and whiners in the hiring process — and don’t hire them,” Parikh wrote.

“All companies screen candidates for skill sets and experience,” he added. “Everyone wants to hire the best and smartest people they can find. We add additional criteria, screening for the ability to calibrate to a team environment.”

Check out the six questions Parikh says Facebook executives ask of potential talent: 1. Describe your responsibilities as a leader.

2. Can you tell me about four people whose careers you have fundamentally improved?

“Questions like these are meant to get the discussion started and allow the interviewer to ask follow-up questions,” Parikh wrote.

3. Describe a few of your peers at your company and what type of relationship you have with each of them

“Successful candidates should clearly demonstrate that their priorities are company, team, and self — in that order,” Parikh continued. “This makes it more likely that they’ll put the company’s mission above their individual interests and that they’ll set the proper example for others.”

4. What did you do on your very best day at work?

5. What does office politics mean to you, and do you see politics as your job?

6. Tell me about a project that you led that failed. Why did it fail and what did you learn?

SEPTEMBER/OCTOBER 2016 - 15

Real SERVPRO® Heroes IN THE NEWS SERVPRO® of Marshfield/Rockland; SERVPRO® of The Mid and Outer Cape (MA)

By Hannah Sparks | hsparks@wickedlocal.com With a recent donation from SERVPRO®, the Marshfield Police Department now joins the fire department in having specially designed pet oxygen masks.

The Marshfield franchise of the cleanup and restoration company recently donated one mask to the fire department, and one to K-9 Officer Rob Reidy and his K-9 partner, a German shepherd named Beny.

The franchise was inspired to give back after hearing of the three masks the Friends of the Marshfield Animal Shelter donated to the fire department in late February, Manager Ron Reilly said. He knew the Friends were thinking of donating a couple more, and decided to do it himself through the same company, Wag’N O2 Fur Life. The kits, which each contain three masks in sizes small, medium and large to fit a range of pets, cost about $100 each.

“We’re a small, local company. We want to give back to the community,” Reilly said.

SERVPRO® specializes in water and fire damage restoration, and employees see the after-effects of the trauma such damage can cause.

“We go into a lot of houses, and we see the damage that’s done. We see people’s emotional connections to their pets,” Marshfield franchise owner Tom Balcom said.

It doesn’t hurt that both Reilly and Balcom are dog lovers and owners themselves. The oxygen masks will do a lot to reassure Reidy that Beny can be kept safe should he inhale smoke or carbon monoxide, or get into any situation where he may be in need of oxygen.

SERVPRO® recently donated two pet oxygen masks to the fire and police departments. SERVPRO® manager, Ron Reilly (far left, posing with Tom Balcom’sdog, Teddy), Deputy Fire Chief Bud Cipullo, SERVPRO® Franchise Owner Tom Balcom (with his dog, Riley) and Marshfield K9 Officer Rob Reidy, with Beny, pose with the kits. ~ From the Marshfield Mariner

“My dog’s probably put in more situations than your usual house pet is. The more tools I have to save his life—he is my partner. He’s like my family,” Reidy said.

Deputy Fire Chief Bud Cipullo described Beny as another member of the police force, and one that needs protecting. Reilly said he will look into donating an oxygen tank to the K-9 unit as well, because Reidy doesn’t have one in his cruiser.

Reidy expressed gratitude for the donation, saying it wasn’t something he would have thought of getting himself, but is something he’s glad he has now. He said he will keep the oxygen masks in his cruiser at all times, alongside first-aid kits and other gear.

“We don’t train for ‘if.’ We train for ‘when.’

Something’s going to happen, it’s just a matter of when,” Reidy said.

This will be the fourth pet oxygen mask kit donated to the fire department. One is located in the Marshfield Hills station, one in Brant Rock, and now two based out of headquarters on South River Street, Cipullo said. With this addition, he said, “We can actually put them on the ambulance, where before they were just on the front line apparatus.”

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I once had the opportunity to talk with a Top Gun instructor (the U.S. Navy’s training program for exceptional pilots). He shared with me that the goal of the program isn’t just to create an elite group of pilots that stands separated from everyone else, but rather it’s to send out teachers – teachers who go back to their units and help others improve as well.

That’s the joint effort and deeper commitment to the big picture we all need – surrounding ourselves with more and more engaged people and people who care about making good things happen – cultivating an environment that makes this possible.

And it all starts with modeling the behavior you want to see ... connecting with the people you lead ... involving them as much as possible.

I call it Leading Simply.

Sam Parker

SEPTEMBER/OCTOBER 2016 - 17

September

August