SEPTEMBER/OCTOBER 2016
In this issue: 2. 47th SERVPRO® Annual Convention 2016 3. SERVPRO® National Convention Recap 4-7. 47th Annual SERVPRO® National Convention Awards 8. Awards 9. New Franchise and Baby Announcement 10-11. Words of Wisdom 12. Top Ten Volume Leaders 13. Personal Best Volume Month 14. Chart Toppers 15. Real SERVPRO® Heroes 16. Proper Use of Brand & Sam Parker 17. All IN
July
August
SUN
THE
SERVPRO® of Southern New England and New York
2 - SERVPRO® SUN
47 SERVPRO Annual Convention 2016 th
We hope you enjoyed your time at the 47th SERVPRO® Annual Convention in Las Vegas. The theme of the Annual Convention, as well as the Director/Trainer Meeting was, while there were, are, and will be challenges for both Servpro Corporate and Servpro Franchise Growth and Development, the opportunity is still there for significant market expansion and dominance, if embraced by the entire SERVPRO® organization.
We know the challenges: • The competition is becoming savvier and their numbers are increasing • Insurance carriers are becoming more demanding of quality service; faster and better data uploads; with pressures to keep claims costs down • Fewer open territories in which to sell Servpro Franchise and some territory Servpro Franchise Owners who cannot or do not wish to grow their business • Increased Federal, State, and Local government regulations and laws, regarding service licensing and business operations However, as a successful franchise system we can still increase revenue by thinking “outside the box” and adjusting to the business environment we all face. During the Convention General Sessions, Workshops, and Tradeshow there were encouragements for Servpro Franchise Owners to develop into real leaders, embrace change, and utilize proven and new technologies, programs, and initiatives, all with the end-goal of helping entrepreneurs succeed.
What are the “take-aways” from the 47th SERVPRO® Annual Convention in our opinion, as the Distributorship Team? • SERVPRO needs engaged Franchise Owners, in each business, who continually learn and practice leadership principles, necessary to grow profitable operations via management rather than practicing the OwnerOperator mentality. There is a vast array of resources on ServproNET®, from the Distributorship Team, and approved SERVPRO Vendors
®
• We also recommend Franchise Owners develop principles, practices, and traits from successful business people and organizations outside of Servpro. If you want to grow, learning should never stop but be a priority in each SERVPRO® Franchisee
• Understand “All Clients Matter”. Each and every client and potential client, must be serviced as if they are the first customer we ever had, and we want to impress, as well as the potential last opportunity to work with them should we not perform excellent customer service, quality work, at fair pricing. Price gouging or deliberate overscoping is not fair pricing. • Remember also that those Centers of Influence that refer our customers should be continually cultivated and developed to continue the referral stream. We have stressed key association marketing for years now and it is paying off for many SERVPRO Franchises. • Assertive, proactive marketing via the alert systems; the hiring of an effective, results oriented Sales and Marketing Staff; embracing Social Media, which is becoming more critical in customer referrals, and business development • Expansion of SERVPRO Services into contents cleaning, utilizing inventory tracking and ultrasoncis; construction, if a ‘fit’ for your business, Storm Team participation, and Commercial Development which has billions in potential. • Increase Active Referrals of SERVPRO services you may not produce in-house; such as, reconstruction, to those Servpro Franchises who do, which will ensure the job remains ‘Green’. In addition, referrals of other SERVPRO Specialty Services, to approved SERVPRO Vendors, will keep those portions of the job from going to potential competition There were, are, and will be challenges for both Servpro Corporate and Servpro Franchise Growth and Development, the opportunity is here for significant market expansion and dominance, if embraced by the entire SERVPRO® organization. The message is regardless of weather-related events, each Servpro Franchisee can be more aggressive in proactively marketing and building a more effective business model, which will keep SERVPRO® as the industry leader for years to come.
SEPTEMBER/OCTOBER 2016 - 3
SERVPRO® National Convention Recap The “All In” 2016 SERVPRO® National Convention was held at the MGM Grand Resort and Casino in Las Vegas and was attended by more than 3,500 Associates, Director/Trainers, support staff, corporate officers and representatives, and others from the SERVPRO community. The General Sessions, many Classroom Events, Tradeshow, and Feature Presentations showcased SERVPRO’s commitment to excellence and desire to be the premier service provider in our industry. The convention curriculum included a reminder to commit to continuous improvement through on-going training: prepare to be Hero Ready and Here to Help. A well-trained team of Hero Ready technicians and administrators will embrace challenges faced in an increasingly competitive marketplace. The right sort of training can turn challenges into opportunities. Classroom events and the General Sessions featured a focus on the benefit of top-level training. The best training increases knowledge, skills, and performance to create competent execution and excellent results. Training must be accessible, understandable, and effectively teach and motivate the trainee to become the best teammate possible. SERVPRO’s training is designed to equip Franchise Teams with the skills and understanding to help make fire and water damage “Like it never even happened.” The Tradeshow featured the newest components in the stateof-the-art drying systems available to SERVPRO Associates. Advances in air movement, dehumidification, and contents cleaning provided opportunities for Associates to imagine and implement new ways to strengthen and grow their business.
The Director/Trainer meeting focused on the challenges faced in the growth and development of Associates in the face of increasing competition. The building blocks for a successful business are the same that can be used to grow and develop in a time of new challenges. A successful business already understands the value of developing a team of quality people who focus on excellent service, fairness, and mutual respect. The same qualities will propel SERVPRO Associates forward and allow them to continue to grow and expand their business operations within their territory. The Convention Awards featured Associates from New York, New Jersey, Connecticut, Rhode Island, and Massachusetts for volume performances ranging from President’s Bronze up to Legend Platinum! In addition, the Cohn Directorship exceeded $200 million in gross revenue for the year 2015! Additionally, SERVPRO Associates from our Directorship were recognized for 10, 15, 20, 25, and 30 years of service in the SERVPRO network. We express our Congratulations to all! There was something for everyone in Sin City; everyone was able to network with other business owners, have some fun, learn new things, and think about ways to build a better business.
See you next year in Seattle, Washington!
4 - SERVPRO® SUN
47 Annual SERVPRO Nat th
®
President’s Bronze Raymond & Leslie Boyle
SERVPRO® of Berlin/Clementon, NJ
Eddie & Jacqueline Lopez
SERVPRO® of Forest Hills/Kew Gardens, NY
President’s Silver Len Amato
SERVPRO® of Eastern Niagara County, NY
Steve Malone
SERVPRO® of Hackensack/Little Ferry, NJ
President’s Gold John E. Blehl
SERVPRO® of Dover/Stillwater, NJ
Patrick Gilmore
SERVPRO® of Marlboro/Tinton Falls, NJ
Robert & Nancy Kinch
SERVPRO® of Clifton, NJ
Kevin Mott
SERVPRO® of Western Union County, NJ
Andrea L. Necci
SERVPRO® of Victor/Canandaigua, NY
Mark & Marylourdes Zegarelli
SERVPRO® of Jefferson County, NY
Director’s Bronze Joseph & Susan Brizek
SERVPRO® of North Morris County, NJ
Andrew & Gina DeLuise
SERVPRO® of South Huntington, NY
David J. & Patricia A. Harrison
SERVPRO® of Nutley/Bloomfield, NJ
Robert & Dianne Lucchesse
SERVPRO® of Babylon/Deer Park, NY
William G. & Susan K. Thompson
SERVPRO® of Aberdeen/Holmdel, NJ
Director’s Silver William Chillianis & Chris Leon
SERVPRO® of Glen Cove/Jericho, NY
Frank D. & Rhea A. Formisano
SERVPRO® of Piscataway, NJ
William & Kristin Good
SERVPRO® of SW Onondaga County, NY
Walter & Claudia Paiva
SERVPRO® of Fall River, MA
James & Linda Skahill
SERVPRO® of East Central Morris County, NJ
Director’s Gold Alan Bregman
SERVPRO® of Long Beach/Oceanside, NY
Joseph Deutsch
SERVPRO® of South Burlington County, NJ
William & Stephen Loiacono
SERVPRO® of Farmingdale/Massapequa, NY
Michael & April Maser
SERVPRO® of New Hyde Park/Mineola, NY
Kevin Muro & Patrick M. Muro
SERVPRO® of East Meadow/Westbury, NY
Joseph Sclafani, Jr.
SERVPRO® of Northeast Queens, NY
Christopher C. Sheehan & Jason W. Preuss
SERVPRO® of Milton/Braintree, MA
John & Blake Zoephel
SERVPRO® of Northeast Somerset County, NJ
SEPTEMBER/OCTOBER 2016 - 5
tional Convention Awards Director’s Platinum Gregory Bock
SERVPRO® of Southwest Morris County, NJ
George & Lorraine Collins
SERVPRO® of Columbia & Green Counties, NY
Thomas G. Fox
SERVPRO® of Upper East Side, NY
Thomas Irvolino, III
SERVPRO® of Teaneck/Englewood, NJ
John & Helen Oliver
SERVPRO® of Northern Sussex County, NJ
Rolex Recipients Robert & Mariangela Allen
SERVPRO® of Northwest Brooklyn, NY
Christopher & Wendy Delfino
SERVPRO® of Fort Lee, NJ
Doug & Stephanie Glassman
SERVPRO® of Marion/Middleborough, MA
Antonio Senese
SERVPRO® of The Windsors, CT
First-Time Millionaires John & Angie Flood
SERVPRO® of North Rensselaer/South Washington Counties, NY
J. Giambone & J. Giambone & J. Giambone, Sr.
SERVPRO® of The North Fork, NY
Brian P. Laing
SERVPRO® of Chemung & Schuyler Counties, NY
Craig Nunan
SERVPRO® of Salem County, NJ
Robert & Rachel Pullham
SERVPRO® of Jackson/Lacey, NJ
Antonio Senese
SERVPRO® of The Windsors, CT
Forrest & Hillary Sheperd
SERVPRO® of Scarsdale/Mount Vernon, NY
Raymond Wardell
SERVPRO® of Ozone Park/Jamaica Bay, NY
Scott Yoran
SERVPRO® of Danbury/Ridgefield, CT
Double Volume Awards George R. & Lorraine C. Collins
SERVPRO® of Columbia & Greene Counties
Ralph & Noemi DiCristofaro
SERVPRO® of Bloomfield/Enfield, CT
J. Giambone & J. Giambone & J. Giambone, Sr.
SERVPRO® of The North Fork, NY
Millionaire’s Bronze Daniel R. & Karen M. Aller
SERVPRO® of Edison, NJ
Richard Fevola
SERVPRO® of the East End, NY
John A. & Angie A. Flood
SERVPRO® of North Rensselaer/South Washington Counties, NY
Christopher & Diane Fyrberg
SERVPRO® of Manahawkin, NJ
John F., Joseph E. & Joseph Giambone, Sr.
SERVPRO® of The North Fork, NY
Brian P. Laing
SERVPRO® of Chemung & Schuyler Counties, NY
Salvatore & Vita Marinello
SERVPRO® of East Brunswick/Princeton Meadows, NJ
6 - SERVPRO® SUN
47th Annual SERVPRO® National Convention Awards continued
Millionaire’s Bronze Craig Nunan
SERVPRO® of Salem County, NJ
Forrest & Hillary Sheperd
SERVPRO® of Scarsdale/Mount Vernon, NY
William & Patricia Sullivan, Jennifer Sullivan
SERVPRO® of Buffalo/Tonawanda, NY
Raymond Wardell
SERVPRO® of Ozone Park/Jamaica Bay, NY
Scott Yoran
SERVPRO® of Danbury/Ridgefield, CT
Millionaire’s Silver Joseph & Denise Comilloni
SERVPRO® of Tarrytown/Elmsford, NY
Richard & Shannon Delfino
SERVPRO® of Patchogue, NY
Kenneth J. & Rebecca J. Matejek
SERVPRO® of Plymouth/Wareham, MA
Millionaire’s Gold Robert Allen
SERVPRO® of Northwest Brooklyn, NY
John & Madeline Beck
SERVPRO® of North Huntington, NY
Christopher J. Delfino
SERVPRO® of Fort Lee, NJ
Gary Edwards
SERVPRO® of Middletown/New Britain, CT
Robert Morrison & Karl Spinner
SERVPRO® of Central Union County, NJ
John O’Sullivan
SERVPRO® of Norwich and Windham County, CT
Antonio Senese
SERVPRO® of The Windsors, CT
Charles Eric Walker
SERVPRO® of Mt. Laurel/Moorestown, NJ
Daniel & Allison Wallace
SERVPRO® of Great Neck/Port Washington, NY
Edward & Kristen White
SERVPRO® of Newtown & Southern Litchfield County, CT
Millionaire’s Platinum Thomas E. Balcom
SERVPRO® of The Mid and Outer Cape, MA
Ralph J. Rimualdo, Jr.
SERVPRO® of Southern Saratoga County, NY
Chairman’s Bronze Ron & Louise Dion
SERVPRO® of West Hartford, CT
Herman & Catalina Glaser
SERVPRO® of Branford/Shoreline, CT
Lance Harvey & Jennifer Harvey
SERVPRO® of Hoboken/Union City, NJ
Brad & Barbara Johnson
SERVPRO® of South Orange County, NY
Donald & Tina McKendall
SERVPRO® of Northern Rhode Island, RI
Gilbert & Sheryl L. Morrissey
SERVPRO® of Western Dutchess County, NY
Michael & Donna Necci
SERVPRO® of The Fingerlakes, NY
Scott O’Donnell
SERVPRO® of Woodbury/Deptford, NJ
Anthony & Danielle Palumbo
SERVPRO® of Paramus, NJ
Antoinette Pelli
SERVPRO® of White Plains, NY
Bill & Beth Russell
SERVPRO® of Upper Cape Cod and The Islands, MA
Scott D. & Lisa Ann L. Smith
SERVPRO® of NW & SE Dutchess County, NY
SEPTEMBER/OCTOBER 2016 - 7
47th Annual SERVPRO® National Convention Awards continued
Frank & Daria Solano
SERVPRO® of Greater Smithtown, NY
Dan Violante
SERVPRO® of The Farmington Valley, CT
Chairman’s Silver Thomas & Lyn Braun
SERVPRO® of The Southtowns, NY
James Gibbs
SERVPRO® of Egg Harbor/Ventnor City, NJ
John Halko
SERVPRO® of North Onondaga County, NY
Mitch Kaikow & Stuart Cleary
SERVPRO® of Garden City/Hempstead, NY
John Majeski
SERVPRO® of Eatontown/Long Branch, NJ
Michael Reilly
SERVPRO® of Toms River, NJ
James & Michele Wandtke
SERVPRO® of SW Monroe County, NY
Chairman’s Gold Gregory J. Geaski
SERVPRO® of Milford-Orange-Stratford, CT
Patrick & Barbara Jones
SERVPRO® of Cape May County, NJ
Michael Logue and Patrick & Kathleen Logue
SERVPRO® of Haddon Heights/Voorhees, NJ
Founder’s Bronze Ralph & Noemi DiCristofaro
SERVPRO® of Bloomfield/Enfield, CT
Lisa & Doug Jameson
SERVPRO® of Newington/Central Hartford, CT
Risa Kluger
SERVPRO® of Port Jefferson, NY
Charles & Donna Vingoe
SERVPRO® of Northwest Bergen, NJ
Founder’s Gold Robert Citrangola
SERVPRO® of Midtown Manhattan, NY
Founder’s Platinum Michael Keating
SERVPRO® of Greenwich, CT
Heritage Bronze Mario Luciani
SERVPRO® of Meriden, CT
Dion & Lynn Luzzi
SERVPRO® of Washington County, RI
Heritage Silver John Maughan
SERVPRO® of Freehold, NJ
Louis & Michelle Sepe, J. Sepe, D. Sepe & N. Travis
SERVPRO® of Tompkins & Tioga Counties, NY
Heritage Platinum Allen & Susan Randolph
SERVPRO® of Waterbury, CT
Legacy Bronze Frank Mattos
SERVPRO® of Providence, RI
Legend Platinum Dave & Gina Kluger
SERVPRO® of Oakdale/North Bay Shore, NY
8 - SERVPRO® SUN
Congratulations
Service Awards – 10 Year
Service Awards – 20 Year Antoinette Pelli Edward & Kristen White
Thomas E. Balcom John & Madeline Beck Gary Edwards David & Patricia Harrison Frank & Daria Solano
Service Awards – 25 Year
Service Awards – 15 Year
James & Michele Wandtke
Service Awards – 30 Year Brad & Barbara Johnson
Len Amato Gregory Bock Scott O’Donnell John O’Sullivan, Jr. Michael Reilly
SEPTEMBER/OCTOBER 2016 - 9
CONGRATULATIONS TO SERVPRO® of Dover/Stillwater Franchise Owners We welcome John & Alicia Blehl’s New Additions John Robert 5 lbs. 11 oz and Patrick Joseph 5 lbs. 9 oz The twins were born on August 10, 2016. Mom and babies are doing well (Dad, too)
10 - SERVPRO® SUN
Words of Wisdom Mission Statement Commit to developing a team of quality people who focus on excellent service, fairness and mutual respect. Commit to training Commit to continuous improvement through on-going training; prepare yourself to be Hero Ready and Here to Help In fair weather, prepare for foul. ~Thomas Fuller By failing to prepare, you are preparing to fail.
~Benjamin Franklin A lifetime of training for just ten seconds. ~Jesse Owens Before anything else, preparation is the key to success.
~Alexander Graham Bell The best preparation for good work tomorrow is to do good work today.
~Elbert Hubbard The best preparation for tomorrow is doing your best today.
~H. Jackson Brown, Jr. There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
~Colin Powell The will to succeed is important, but what’s more important is the will to prepare.
~Bobby Knight It’s better to look ahead and prepare, than to look back and regret.
~Jackie Joyner-Kersee Success depends upon previous preparation, and without such preparation, there is sure to be failure.
~Confucius Confidence comes from discipline and training.
~Robert Kiyosaki First, ask yourself: What is the worst that can happen? Then prepare to accept it. Then proceed to improve on the worst.
~Dale Carnegie Expect the best. Prepare for the worst. Capitalize on what comes.
~Zig Ziglar The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.
.~Bruce Barton Politics is perhaps the only profession for which no preparation is thought necessary.
~Robert Louis Stevenson One important key to success is self-confidence. An important key to self-confidence is preparation.
~Arthur Ashe The will to win is important, but the will to prepare is vital.
~Joe Paterno
SEPTEMBER/OCTOBER 2016 - 11
Words of Wisdom
cont...
…as in all else, preparation precedes power.
~Gordon B. Hinckley Education is not preparation for life; education is life itself.
~John Dewey Education is that whole system of human training within and without the schoolhouse walls, which molds and develops men.
~W. E. B. Du Bois Job training empowers people to realize their dreams and improve their lives.
~Sylvia Mathews Burwell No one learns as much about a subject as one who is forced to teach it.
~Peter F. Drucker Hire for passion and intensity; there is training for everything else.
~Nolan Bushnell An individual step in character training is to put responsibility on the individual.
~Robert Baden-Powell You are your greatest asset. Put your time, effort and money into training, grooming, and encouraging your greatest asset.
~Tom Hopkins The most important part of education is proper training in the nursery.
~Plato It’s all to do with the training: you can do a lot if you’re properly trained.
~Queen Elizabeth II Be Prepared...the meaning of the motto is that a scout must prepare himself by previous thinking out and practicing how to act on any accident or emergency so that he is never taken by surprise.
~Robert Baden-Powell There’s only one way to assure consistently good work. That is consistently thorough preparation.
~ Andrew Loomis Preparation is the pressure valve on a busy schedule.
~Todd Stocker Train, don’t strain.
~Arthur Lydiard A task, which seems difficult, can be done with adequate training.
~ Lailah Gifty Akita The essence of training is to allow error without consequence.
~Orson Scott Card I went to a motivational training course once, a course of self-discovery, and I found out after a week that my fear - it was not a fear of not being accepted - was a very violent fear of failure.
~Emanuel Steward You can’t be productive when you are not happy.
~ De Philosopher DJ Kyos I can lie, but I won’t.
— Mark Twain
12 - SERVPRO® SUN
Top Ten Volume Leaders PER LICENSE AVERAGE VOLUME LEADERS June 2016
GROSS VOLUME LEADERS June 2016 1
Dave & Gina Kluger
2,492,403
1
622,345
2
Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis
Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis
1,867,036
2
Antonio Senese
483,056
3
Frank Mattos
957,569
3
John & Shayna Luciani
419,763
4
John & Shayna Luciani
839,526
4
Dave & Gina Kluger
415,400
5
Allen & Susan Randolph
702,783
5
Lisa & Doug Jameson
397,149
6
Antonio Senese
483,056
6
Ralph & Noemi DiCristofaro
395,756
7
Michael Keating
442,612
7
Thomas & Lyn Braun
336,330
8
Robert Citrangola
435,612
8
Mitch Kaikow & Stuart Cleary
303,889
9
John Maughan
415,218
9
Robert Citrangola
217,806
10 Lisa & Doug Jameson
397,149
10 Lance Harvey
196,558
PER LICENSE AVERAGE VOLUME LEADERS July 2016
GROSS VOLUME LEADERS July 2016 1,080,619
1
Ralph & Noemi DiCristofaro
Ralph & Noemi DiCristofaro
572,724
2
Lisa & Doug Jameson
364,468
3
Allen & Susan Randolph
564,659
3
James Gibbs
289,554
4
Lou & Michelle Sepe, J. Sepe & D. Yurka, & N. Travis
465,750
4
Scott & Lisa Smith
235,584
5
Risa Kluger
436,767
5
Mitch Kaikow & Stuart Cleary
223,922
6
Herman & Catalina Glaser
402,050
6
Risa Kluger
218,383
7
Michael Keating
401,069
7
Chris Fyrberg
203,175
8
Lisa & Doug Jameson
364,468
9
John & Shayna Luciani
358,438
9
John & Madeline Beck
188,941
10
Frank Mattos
343,978
10
Dave & Gina Kluger
180,103
11
John Maughan
331,161
1
Dave & Gina Kluger
2
8
J. Giambone & J. Giambone Sr. J. Giambone Jr.
572,724
200,184
SEPTEMBER/OCTOBER 2016 - 13
Personal Best Volume Month June 2016
July 2016
14 - SERVPRO® SUN
Chart Toppers April 2016 Associated Revenue Duct Residential In-house Construction
May 2016 Mattos Dion Randolph
Water Commercial
Citrangola
Water Residential
Luciani
Fire Residential In-house Construction Rookie
DiCristofaro
Associated Revenue
Luzzi
Duct Residential
Jones
In-house Construction Water Commercial Water Residential Total
Randolph Citrangola Luciani Randolph
Randolph Fox
Subcontract
D. Kluger
Total Volume
D. Kluger
The 6 Sneaky Questions Facebook Uses to Weed Out ‘Whiners’ and Selfish Job Candidates Jay Parikh, global head of engineering and infrastructure at the social media giant conglomerate revealed in an article for the Harvard Business Review recently the six questions his company asks of prospective employees to weed out those who might only be looking out for themselves. “Look for empire builders, self-servers, and whiners in the hiring process — and don’t hire them,” Parikh wrote. “All companies screen candidates for skill sets and experience,” he added. “Everyone wants to hire the best and smartest people they can find. We add additional criteria, screening for the ability to calibrate to a team environment.”
Check out the six questions Parikh says Facebook executives ask of potential talent: 1. Describe your responsibilities as a leader. 2. Can you tell me about four people whose careers you have fundamentally improved?
“Questions like these are meant to get the discussion started and allow the interviewer to ask follow-up questions,” Parikh wrote.
3. Describe a few of your peers at your company and what type of relationship you have with each of them
“Successful candidates should clearly demonstrate that their priorities are company, team, and self — in that order,” Parikh continued. “This makes it more likely that they’ll put the company’s mission above their individual interests and that they’ll set the proper example for others.”
4. What did you do on your very best day at work? 5. What does office politics mean to you, and do you see politics as your job? 6. Tell me about a project that you led that failed. Why did it fail and what did you learn?
SEPTEMBER/OCTOBER 2016 - 15
Real SERVPRO® Heroes IN THE NEWS SERVPRO® of Marshfield/Rockland; SERVPRO® of The Mid and Outer Cape (MA) By Hannah Sparks | hsparks@wickedlocal.com With a recent donation from SERVPRO®, the Marshfield Police Department now joins the fire department in having specially designed pet oxygen masks. The Marshfield franchise of the cleanup and restoration company recently donated one mask to the fire department, and one to K-9 Officer Rob Reidy and his K-9 partner, a German shepherd named Beny. The franchise was inspired to give back after hearing of the three masks the Friends of the Marshfield Animal Shelter donated to the fire department in late February, Manager Ron Reilly said. He knew the Friends were thinking of donating a couple more, and decided to do it himself through the same company, Wag’N O2 Fur Life. The kits, which each contain three masks in sizes small, medium and large to fit a range of pets, cost about $100 each. “We’re a small, local company. We want to give back to the community,” Reilly said. SERVPRO® specializes in water and fire damage restoration, and employees see the after-effects of the trauma such damage can cause. “We go into a lot of houses, and we see the damage that’s done. We see people’s emotional connections to their pets,” Marshfield franchise owner Tom Balcom said. It doesn’t hurt that both Reilly and Balcom are dog lovers and owners themselves. The oxygen masks will do a lot to reassure Reidy that Beny can be kept safe should he inhale smoke or carbon monoxide, or get into any situation where he may be in need of oxygen.
SERVPRO® recently donated two pet oxygen masks to the fire and police departments. SERVPRO® manager, Ron Reilly (far left, posing with Tom Balcom’sdog, Teddy), Deputy Fire Chief Bud Cipullo, SERVPRO® Franchise Owner Tom Balcom (with his dog, Riley) and Marshfield K9 Officer Rob Reidy, with Beny, pose with the kits. ~ From the Marshfield Mariner
“My dog’s probably put in more situations than your usual house pet is. The more tools I have to save his life—he is my partner. He’s like my family,” Reidy said. Deputy Fire Chief Bud Cipullo described Beny as another member of the police force, and one that needs protecting. Reilly said he will look into donating an oxygen tank to the K-9 unit as well, because Reidy doesn’t have one in his cruiser. Reidy expressed gratitude for the donation, saying it wasn’t something he would have thought of getting himself, but is something he’s glad he has now. He said he will keep the oxygen masks in his cruiser at all times, alongside first-aid kits and other gear. “We don’t train for ‘if.’ We train for ‘when.’ Something’s going to happen, it’s just a matter of when,” Reidy said. This will be the fourth pet oxygen mask kit donated to the fire department. One is located in the Marshfield Hills station, one in Brant Rock, and now two based out of headquarters on South River Street, Cipullo said. With this addition, he said, “We can actually put them on the ambulance, where before they were just on the front line apparatus.”
16 - SERVPRO® SUN
I once had the opportunity to talk with a Top Gun instructor (the U.S. Navy’s training program for exceptional pilots). He shared with me that the goal of the program isn’t just to create an elite group of pilots that stands separated from everyone else, but rather it’s to send out teachers – teachers who go back to their units and help others improve as well. That’s the joint effort and deeper commitment to the big picture we all need – surrounding ourselves with more and more engaged people and people who care about making good things happen – cultivating an environment that makes this possible.
And it all starts with modeling the behavior you want to see ... connecting with the people you lead ... involving them as much as possible. I call it Leading Simply. Sam Parker
SEPTEMBER/OCTOBER 2016 - 17
September
August