MAY 2013
In this issue: 1 The Best Training Dry Book Training 2 Google AdWords 4 Top Ten Volume Leaders 5 Personal Best Chart Toppers 7 New Franchise 9 Customer Service First 10 Kudos 12 Advertising Resource Guide 13 Words of Wisdom
SUN
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SERVPRO® of Southern New England and New York
THE BEST TRAINING The best training increases knowledge, skills, and performance to create personal growth. Training must be accessible, understandable and effectively teach and motivate the trainee to become the best teammate he/she can be.
Training Tuesdays
Certification Information
As the Annual Associate Review and Franchise Financial Analysis Board Meetings conclude, and the Continuing Education season arrives with spring, it is important to remember Training Certification Guidelines (pdf) Certification Enrollment Form (pdf) that an investment in training will lead to both immediate and long-term rewards. The Training Registration - Gallatin (pdf) training must be worthwhile or the organization risks the sessions causing confusion and Hands-on training at SERVPRO® Corporate (Gallatin, doing moreTN) harm than good.
ms for information about beginning the DryBook certification process.
* Registration Please contactis REQUIRED Space is limitedWillis to 50 participants per class. Robert In April, the Distributorship hosted continuing education in Bio-Recovery, as well Bring your own laptop, am. as IICRC courses for certification in Water Restoration Technician, Health and Safety or setup and login begins at 7:30 Classes conclude at 6:00 pm. Technician, and Applied Structural Drying. We trust all our Franchise Associates were Michelle Broggy March 26, 2013 aware of these courses and took advantage of them as needed. to secure a place April 17, 2013 in the There will be additional Applied Structural Drying certification courses hosted at the May 21, 2013 DryBook Tuesday Regional Training Center in Norwalk, Connecticut in both May and July. By building July 24, 2013 relationships with expert trainers and working to create an ideal training environment, Training August Sessions 27, 2013
these courses aim to supply our associates with the best training available.
Every Tuesday beginning April 30, 2013 through May 9:00 am to 5:00 pm Look for the schedule and additional information on SERVPRO® of Southern New England’s website www.robkat.com
Technicians, Administrators, and even Marketers will all benefit from the increase in knowledge, skill, and performance that comes from continued training. Training in Sales and Marketing might not seem like it can be easily applied to real world scenarios and relationship building but the success of the Emergency READY Program and Emergency READY App shows that training in Sales and Marketing is effective. Be sure to take advantage of the Distributorship resources in Emergency READY Program and READY App training. Continued on next page