DECEMBER 2014
In this issue:
1 2 3 4 5 6 7
Remember Your “Why” The Blog is Here Top Ten Volume Leaders Kudos Chart Toppers Forever Factors Words of Wisdom
SUN
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SERVPRO® of Southern New England and New York
REMEMBER YOUR “WHY” Your purpose is your why. “Don’t let a day go by that you aren’t focused on the reason you do what you do.” Rick Isaacson
Deborah Day As we have often stated in our Distributorship meetings, your objectives, short-term business and professional goals must align with the long-term goals and objectives, which must align with your personal goals in your life. Most of our associate franchise owners identify long-term personal goals as financial security; living a healthy, happy life; providing for their family, including educational opportunities, inner peace and contentment. We have witnessed franchises struggling with the daily grind and urgencies in business, experiencing business burn out, stagnation, and even decline in structure, revenue and profit, all due to the lack of focus on the ultimate goal: what the business is designed to accomplish for you, to achieve your desired results. Every person faces minor and major challenges affecting personal, family, and professional life. Personal challenges might involve finances; family dynamics; physical or mental health. In our business life, challenges range from cash flow problems, lack of profitability, loss of key personnel, and production quality, customer service issues, tax liabilities, or loss of valuable clients. Positively or negatively, the consequences of these challenges depend upon how we deal with them. Do you think through your challenges and then act upon each responsibly and morally? Alternatively, do you perhaps inappropriately react, instead? Do your actions bring you competently closer or frustratingly further from your End Goals? It is worth remembering the End Goals for each aspect of your life, business or personal are determined by appropriate planning, implementing, and when necessary, corrective actions. End Goals are achieved by living your core values and your core values determine how you act and react to any given circumstance Remembering your WHY – your purpose, is a driving force, which determines your commitment to face your challenges and achieve your End Goals. Remembering your WHY – your driving force and purpose provides clarification in determining your dedication level and your desire to succeed - the reason WHY you work through life’s personal and business challenges. Your values define who and what you aspire to become. Define them with care!
2 - SERVPRO® SUN
THE BLOG’s here! Broggy Bits 'n Bytes Tips, Tricks & Other Helpful Hints!
This blog will be a central location where you will find tips and tricks to help you avoid stumbling blocks and pit falls. You can find it at http:// broggybitsnbytes.com (please bookmark this site).
The one place you will get a regular dose of technology for all software that is SERVPRO®! This site contains tips, tricks and helpful information for the following:
If you have questions about DryBook, you can bet others have too! As the year draws to a close, you can also bet there will be a QuickBooks entry or two as well.
• Xactimate • QuickBooks • ManagER Red and Green • DryBook • Audits… • …And anything else that comes down the technological pipeline
To help others as well as view others’ comments that may be useful to you, there is a section for comments. Ms Broggy is the sole administrator and the Supreme Ruler of this blog. She will post new information as questions arise and comments are made. All comments should pertain to the software/hardware topics discussed, and all comments should be of a positive, helpful and/or inquisitive nature.
WorkCenter is on the horizon, so watch for those posts in the New Year.
Broggy Bits 'n Bytes Tips, Tricks & Other Helpful Hints! DryBook Dates NOV132014
Finally launched! NOV72014
As of now, most franchises are feeling more comfortable with DryBook. Some are still struggling-quirky issues come up all the time- and some are simply checking the job out on the iPad and checking it back in to complete the job in DryBook desktop. More on that at a later date. Dates play an important ...
This blog will serve as a central location for software hints, helps, tips and tricks. Common pitfalls that franchises fall into and how to avoid them. Things I have learned about DryBook, Xactimate, Manager Green (everybody’s favorite), Manager Red (soon to be riding into the sunset), QuickBooks, and soon, WorkCentre! All in an effort to get...
Read more DryBook Area Meeting NOV112014 This morning was a great area meeting. Sorry you missed it? There was lots of useful information regarding year-end requirements. We discussed what not to do with your QuickBooks, how and when (NOW) to start thinking about the Pre Board Meeting workbook-yes the same as last year, how to fill out the KPI Worksheet (completely), and getting ... Read more Uncategorized Training NOV102014 This week brings three days of training here at the Norwalk Training Center. Tuesday is an area meeting for lower New York, New Jersey, and Connecticut franchises with Year End information; Wednesday will feature a Thermal Imaging class; and Thursday is ManagER Green training. Even though WorkCenter is coming down the pike soon (Really, I promise!), ManagER Green ... Read more Manager Red & Green 2
DECEMBER 2014 - 3
Top Ten Volume Leaders Gross Volume Leaders October 2014
Per License Average Volume Leaders October 2014
1
Allen & Susan Randolph
680,911 1
Lisa & Doug Jameson
296,574
2
David Kluger
632,089 2
Ralph Rimualdo
267,806
3
John Maughan
627,481 3
John Majeski
238,434
4
Michael Keating
399,945 4
James Gibbs
202,752
5
Dion & Lynn Luzzi
387,117 5
John & Madeline Beck
201,546
6
Lou & Michelle Sepe, D. & J. Sepe & N. Travis
352,382 6
Ralph & Noemi DiCristofaro
196,924
7
Michael Logue
343,499 7
Dion & Lynn Luzzi
193,558
8
Frank Mattos
341,045 8
Mitch Kaikow & Stuart Cleary
193,076
9
Robert Citrangola
330,590 9
Joe & Lisa Sangiorgi/ James & Michelle Wandtke
181,765
10
Patrick Jones
309,070 10
Frank & Daria Solano
178,983
4 - SERVPRO® SUN
To Mark & Mary Zegarelli, SERVPRO® of Jefferson County, for Helping Vernon Phillips and Bonnie Roberts Vernon Phillips and Bonnie Roberts, the couple known as Mr. and Mrs. Claus here in the north country, are used to doing everything they can to help others this time of year. When they lost their home to a fire last week, they needed someone to return the favor. That someone ended up being SERVPRO, a company that does fire and water damage repair. “After the years of them giving to our families and being there for the kids, I felt it was time to do something to help them out,” said Mary Zegarelli, co-owner of SERVPRO of Jefferson County. Mr. and Mrs. Claus Actors get a helping hand Zegarelli told Vernon and Bonnie to bring in whatever they could from their home.
after a fire.
“We didn’t think that they were going to be able to be saved at all, but she says, ‘Bring ‘em because we can work miracles,’ and I’ll tell you, some of this stuff looks almost new,” said Bonnie. “We literally hand wash everything. We have special product that we use to do it with. We get down to using Q-tips, toothbrushes, nooks and crannies to do what we can,” said Zegarelli. Many cherished items and pictures have been restored thanks to the generosity of those at SERVPRO and their volunteers. With still more items to be restored, they’re hoping more volunteers will pitch in to help.
From: Carol Maragni, SERVPRO of Marlboro/Tinton Falls Date: October 30, 2014 To: Larry Hackney <larry@robkat.com> Subject: CE CLASS Hi Larry, I just wanted to let you know how much positive feedback I have been receiving from last week's CE class. Everyone I have spoken with has commented how much they enjoyed it. They thought you were very knowledgeable and that you made the class fun as well as interesting. Two insurance companies that had not been referring business to our franchise told me they will start referring us. So thank you again for everything! Best Regards, Carol Marketing Manager
DECEMBER 2014 - 5
Chart Toppers August 2014 Duct Commercial D. Kluger K. Spinner & R Morrison
Duct Residential Fevola Maughan Violante
Fire Commercial Randolph D. Kluger
Fire Residential D. Kluger
Mold Residential Harvey M. Logue/ P. & K. Logue
Resale Rookie Smith
Continuation of Kudos
From: Chris Fyrberg, Servpro of Manahawkin Date: October 30, 2014 To: 'Larry Hackney' <larry@robkat.com> Subject: CE Class Larry, Thanks for the CE class last week. We’ve been getting excellent feedback on it. I just reviewed all of the surveys and I think you’ve been nominated for an Emmy! I’ll mail them back to you today. Thanks Again, Chris
From: Nicolle Banas, Servpro Bloomfield/Enfield Date: November 13, 2014 at 12:01:41 PM EST To: Larry Hackney <larry@robkat.com> Subject: Re: CE registration Larry, I just want to thank you for your wonderful presentation yesterday. I got great feedback about how knowledgeable you were and how well you presented! Many people said it was the best CE class they have ever attended! Thank you so much for contributing to the class's success! I was also wondering if it would be possible to get a general summary of the surveys, I would love to know what worked/didn't work for people! Thanks again! -Nicolle Account Manager
Water Residential Mattos
Total Volume D. Kluger
The first rule is, to keep an untroubled spirit... the second is to look things in the face and know them for what they are. Marcus Aurelius (121–180) Roman emperor
6 - SERVPRO® SUN
Forever Factors Rick Isaacson A personal message… ©
COMMITTED to Learning and Living God’s Way
I Thessalonians 5:6 “Don’t Sleepwalk” “So then, let us not be like others, who are asleep, but let us be alert and self-controlled.” The human life provides amazing freedom to those living in America. Each person has the freewill to spend their days sleepwalking through their life, collecting government existence or half-heartedly slogging through another day at work. On the other hand, each person has the same freedom to define a purpose for their life and to focus on living life God’s way, with passion and commitment to put their whole heart into their work. As a leader, it is your responsibility to define your vision and purpose in life. It is your choice to envision that “end in mind” that will allow you to glorify God and make a difference in a way that exposes others to the possibilities that God is real and can make a difference in their lives. You know as a leader, it is easy to lose focus on doing the right thing. If you’re not alert and self-controlled, it’s easy to fall into the trap of sleepwalking through life, taking it easy and letting day after day fade away. Stay alert to your goals. Stay alert to the word of God and its meaning in your life. Don’t let a day go by that you aren’t focused on the reason you do what you do. That doesn’t mean you don’t take days to refresh and rest. (There’s a reason God taught us to rest on the seventh day.) But when you’re at work, model the leadership and focus that people will notice. Go the extra mile! Be alert to the fact that everyone watches how you work and what you prioritize each day. Be alert that your example is vital to the team! Don’t sleep walk, lead by example!
~ Follow Rick on Twitter @raisaacson. We are all faced with a series of great opportunities brilliantly disguised as insoluble problems. John W. Gardner It is not the mountain we conquer, but ourselves. Sir Edmund Hillary
DECEMBER 2014 - 7
Words of Wisdom Your beliefs become your thoughts, Your thoughts become your words, Your words become your actions, Your actions become your habits, Your habits become your values, Your values become your destiny. Mahatma Gandhi
It's not hard to make decisions when you know what your values are. Roy Disney To be mature you have to realize what you value most... Not to arrive at a clear understanding of one's own values is a tragic waste. You have missed the whole point of what life is for. Eleanor Roosevelt People can't live with change if there's not a changeless core inside them. The key to the ability to change is a changeless sense of who you are, what you are about and what you value. Stephen R. Covey Without basic human values guiding us, we become morally bankrupt. Without love as our purpose, we become empty. Without understanding of both of these, we become lost. Milan Hollister The first principle of value that we need to rediscover is this: that all reality hinges on moral foundations. In other words, that this is a moral universe, and that there are moral laws of the universe just as abiding as the physical laws. Martin Luther King Jr. One knows from daily life that one exists for other people... Try not to become a man of success. Rather become a man of value. Albert Einstein If you want to know what a man's like, take a good look at how he treats his inferiors, not his equals. J.K. Rowling Living on purpose and serving a higher purpose breathes life into you every day and gives you the desire to reach your goals. You need to live each day congruently by living within your beliefs and values. Unleashing your inspired life starts with living your lifeâ&#x20AC;&#x2122;s purpose.â&#x20AC;? Thomas Narofsky What is lived is what is valued. T.F. Hodge What we obtain too cheap, we esteem too lightly: it is dearness only that gives every thing its value. Heaven knows how to put a proper price upon its goods; and it would be strange indeed if so celestial an article as freedom should not be highly rated. Thomas Paine