December
2012
In this issue: 1 AAR-FFA Preparation 2 Personal Best/New Franchise 3 Volume Leader/Ad Guidelines 4 Words of Wisdom 5 Kudos/Chart Toppers 7 Hurricane Sandy 8 Holiday Thoughts
SUN
T HE
SERVPRO® of Southern New England and New York
Give Thanks The Holiday Season is time to reflect on the many blessings we have been afforded and to give thanks to those who trust in us to help make it “Like it never even happened.”
Things to Donate to the Homeless Tooth Brush Tooth Paste Dental Floss Band-Aids Underwear Neosporin Cortisone Cream Cotton Swabs Listerine Deodorant Razors Nail Clippers Baby Wipes Thick Socks Batteries
AAR-FFA Preparation
It’s that time of year again! Time to take stock of what went well this year (and not so well) and what goals you would like to focus on for the upcoming year. The Annual Associate Review (AAR) and Franchise Financial Analysis Board Meeting (FFA) process is a great time to stop and give some thought to these items. This year, the Franchise Financial Analysis process will involve a greater exchange of information, which will help guide you through the process of achieving your LongTerm Goals. In addition to the preparation of your Financials, the Profit and Loss statement, and your Balance Sheet, you will be completing a Pre-Board Meeting Workbook. The data collected for this Workbook will contain information about your Franchise, your Franchise Volume, your equipment, and employee turnover. Our office will process this information and complete a Key Performance Index Summary for each Key Result Area (KRA) for your Franchise. The agenda for your AAR and FFA Board Meeting will include discussions of your Personal Goals, Long-Term Goals, and a Performance Summary. After this AAR-FFA Board Meeting, a customized Annual Plan will be created to guide each Franchise through the next year. Each Franchise will be receiving this Pre-Board Meeting Workbook approximately six weeks prior to their scheduled AAR-FFA Board Meeting appointment. Please make every effort to fill out your Workbook completely and return to the Norwalk office at least a week prior to your meeting.
2 - SERVPRO® SUN
Personal Best Volume Month October 2012
Frank & Daria Solano
Walter & Claudia Paiva
SERVPRO® of Greater Smithtown # 9450
SERVPRO® of Fall River # 5858 SERVPRO® of Taunton # 8372
$177,164.29
$306,463.08
Thomas & Lisa Balcom
Doug & Lisa Jameson
SERVPRO® of the Mid and Outer Cape # 9377
SERVPRO® of Newington/Central Hartford # 9853
$261,732.85
$400,749.09
Michael Reilly SERVPRO® of Toms River # 8796 SERVPRO® of Point Pleasant # 9418
$644,609.30
New Franchise Contact Information: Ralph and Noemi DiCristofaro SERVPRO® of Bloomfield/Enfield #10121 43 Barber Pond Rd Bloomfield, CT 06002 Phone: 860-612-2784 Fax: 860-308-5585 E-Mail: noeminox@gmail.com Operating Territory: The bounded area in Hartford County, Connecticut that is described as the entire Towns of Enfield, Suffield, Hartland, East Granby, Granby, and Bloomfield....
HELLO
Introducing
New Franch ise
Ralph and N emi DiCristofao ro
SERVPRO ®
of Bloomfie ld/Enfield #10121
December 2012 - 3
Top Ten Volume Leaders Gross Volume Leaders October 2012
Per License Average Volume Leaders October 2012
1
Steve & Brenda Young
807,430
Doug & Lisa Jameson
400,749
2
Dave Kluger
673,601
Michael Reilly
322,304
3
Michael Reilly
644,609
John & Shayna Luciani
277,737
4
Joe Pelli
616,797
Thomas & Lisa Balcom
261,732
5
John Maughan
501,634
Mitch Kaikow & Stu Cleary
231,335
6
Doug & Lisa Jameson
400,749
Lance & Jennifer Harvey
228,837
7
Lou & Michelle, Danielle, Justin Sepe & Nicole Travis
355,070
Steve & Brenda Young
201,857
8
Frank Mattos
314,599
Anthony & Danielle Palumbo
193,818
9
Walter & Claudia Paiva
306,463
Daniel & Allison Wallace
190,023
10
John & Shayna Luciani
277,737
Greg Geaski
183,866
The Advertising Resource Guide is your reference to advertising policies, graphic design standards and sample print advertisements.
“Every employee, every uniform and every truck sends a vital branding message to our customers ... Make it a positive Brand message!”
This Advertising Resource Guide replaces the 2011 Advertising Resource Guide. The 2012 Advertising Resource Guide provides SERVPRO® policies and standard operating procedures for advertising. In addition, the Advertising Resource Guide Web pages provide Franchisees with preapproved advertisements consistent with and supporting the National Advertising Campaign. Franchisees must comply with the guidelines in this publication by January 31, 2012. WHY IS BRAND AWARENESS SO IMPORTANT? • Consistency Builds a Brand • Brands Build Trust • Trust Builds Relationships • Relationships Build Revenue IS BEING THE BRAND MORE THAN JUST CONSISTENT ADVERTISING? “Every employee, every uniform and every truck sends a vital branding message to our customers...Make it a positive Brand message!” - Rick Isaacson, Executive Vice President
4 - SERVPRO® SUN
Words of Wisdom Men are slower to recognize blessings than misfortunes. -Titus Livius
The blessings we evoke for another descend upon ourselves. ~Edmund Gibson
However many blessings we expect from God, His infinite liberality will always exceed all our wishes and our thoughts. ~John Calvin
All the blessings we enjoy are Divine deposits, committed to our trust on this condition, that they should be dispensed for the benefit of our neighbors. ~John Calvin
Kind words are a creative force, a power that concurs in the building up of all that is good, and energy that showers blessings upon the world. ~Lawrence G. Lovasik
Never undertake anything for which you wouldn’t have the courage to ask the blessings of heaven. ~Georg C. Lichtenberg
Let peace, descending from her native heaven, bid her olives spring amidst the joyful nations; and plenty, in league with commerce, scatter blessings from her copious hand! ~Daniel Boone
I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I’ve had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works. ~Ken Blanchard
I thought that all of the sacrifices and blessings of the whole history of mankind have devolved upon me. Thank you, God. ~Ben Stein
All are agreed, that the increase of learning and good morals are great blessings to society. ~Joseph Lancaster
I try to be grateful for the abundance of the blessings that I have, for the journey that I’m on and to relish each day as a gift. ~James McGreevey
All my ambition is, I own, to profit and to please unknown; like streams supplied from springs below, which scatter blessings as they go. ~Charles Cotton
You have the highest of human trusts committed to your care. Providence has showered on this favored land blessings without number, and has chosen you as the guardians of freedom, to preserve it for the benefit of the human race. ~ J. Reuben Clark
Unless we make Christmas an occasion to share our blessings, all the snow in Alaska won’t make it ‘white’. ~Bing Crosby
December November 2012 2012 -- 5
Custom e r Se
rvice
First
Chart Toppers July 2012
To: Robert Pullham
Subject: THANKS!
Associated Revenue
Hi Rob,
Cleaning Commercial
I want to thank you for doing an excellent job in mitigating the water in our home at ...Forked River, NJ. Some contractors would have rushed through the job and done the basic work without taking pride in the work performed, but SERVPRO has taken time to ensure that all our rooms are dry and met or exceeded our expectations. A lot of the credit goes to Ron Slack who not only supervised the dry wall removal, but also kept us thoroughly informed every step of the way. He took time to educate us on the process and answered all our questions. He was very knowledgeable – that part we expected – but he also treated us with courtesy, concern and compassion. That part went beyond our expectations and helped to make a very trying and tiring experience more endurable. He met with us every day during the mitigation process. He took readings to make sure our home was dry and safe from all possible mold and mildew, and was always available if a problem occurred. He made us (especially P....) very secure. Even though the work is still ongoing, we have confidence that our home is on the way to being restored to its original state. In fact, we would like you to give us an estimate on completing the rebuild work. Please give Ron our thanks and appreciation. And let me know when you can estimate the rest of the work.
Solano
Palumbo Duct Residential Walker Fevola Duct Commercial D. Kluger Fire Commercial Beck D. Kluger Fire Residential Pelli In-house Construction Young Rookie Bregman & Lieblein Subcontract D. Kluger
Many Thanks,
Water Residential
J. & P.
Mattos Total Volume D. Kluger
4 - SERVPRO速 SUN
The Cost Effective Solution for Art and Collectible Claims ART - Art Recovery Technologies specializes in restoration of a wide range of valued art pieces. ART also provides emergency disaster response through quick on-call service to mitigate and restore valuable artwork. Let our staff of experts simplify your fine art or collectible claim. We ensure prompt, accurate and confidential performance that will satisfy the most discriminating collector or insurance professional.
Professional Restoration Services: Paintings Works on Paper Sculptures Photographs
Museums Historical Documents Fine Antiques Taxidermy
Textiles Collectibles Ceramics Murals/Mosaics
National Hot Line: 800-227-0796 24/7/365 Emergency Response ART - National Headquarters 11847 Levan Road Livonia, MI 48150 For more information about ART visit www.artrecoverytech.com
Use your smart phone to scan this code or go to www.artrecoverytech.com
6 - SERVPRO® SUN
DECEMber 2012 - 7
Hotel Guests Give Up Rooms for Storm Victims November 11, 2012 10:04 PM By LAUREN R. HARRISON lauren.harrison@newsday.com
All 143 rooms at the Holiday Inn Express of Stony Brook were full. After superstorm Sandy, families without power, state troopers, and workers aiding in disaster efforts flocked to the hotel, and it was booked solid on Saturday. John Tsunis, owner of the hotel, said he had a dilemma when even more people were expected to arrive that day -- a touring group set to perform at Staller Center for the Arts, and women’s basketball teams from Rider University in Lawrenceville, N.J., and Mount Ida College in Newton, Mass., to play at Stony Brook University. “How do I ask a family to remove their child with cerebral palsy, or a daughter who’s autistic, or an elderly person with an oxygen tank, to go back to their homes who had no power?” he said. Instead, both basketball teams each gave up one room, said Tsunis. Then, about 30 recovery workers from various SERVPRO® franchises primarily in the South -- contracted to clean up damaged homes and businesses across Long Island -- gave up their rooms and used sleeping bags in the hotel’s meeting room so that others would not be pushed out of the hotel. Chris Teters, a member of SERVPRO’s national storm team, said the group bought sleeping bags after hearing about the situation. “In comparison to what everyone else is dealing with, it’s pretty minor,” he said.
From: Benji Wilson, SERVPRO® of Birmingham Sent: Thursday, November 08, 2012 9:48 AM To: Fred Cohn Subject: Snowman at Work
Fred this is for you!! We may never have snow but we know how to build a snowman!
Holidays Thoughts If I were a medical man, I should prescribe a holiday to any patient who considered his work important. -- Bertrand Russell
May your walls know joy, may every room hold laughter, and every window open to great possibility -- Mary Anne Radmacher
Time for work - yet take much holiday for art’s and friendship’s sake. -- George James De Wilde
The holiest of all holidays are those Kept by ourselves in silence and apart; The secret anniversaries of the heart, When the full river of feeling overflows;-The happy days unclouded to their close; The sudden joys that our of darkness start As flames from ashes; swift desires that dart Like swallows singing down each wind that blows! -- Henry Wadsworth Longfellow
To many people holidays are not voyages of discovery, but a ritual of reassurance. -- Philip Andrew Adams Blessed is the season which engages the whole world in a conspiracy of love. -- Hamilton Wright Mabie The best and most beautiful things in the world cannot be seen or even touched. They must be felt with the heart. Wishing you happiness. -- Helen Keller This is my wish for you: peace of mind, prosperity through the year, happiness that multiplies health for you and yours, fun around every corner, energy to chase your dreams, joy to fill your holidays! -- D.M. Dellinger Every piece of the universe, even the tiniest little snow crystal, matters somehow. I have a place in the pattern, and so do you. Thinking of you this holiday season! -- T.A. Barron Love the giver more than the gift. -- Brigham Young
Christmas is for children. But it is for grownups too. Even if it is a headache, a chore, and nightmare, it is a period of necessary defrosting of chill and hide-bound hearts. -- Lenora Mattingly Weber Christmas is not a time nor a season, but a state of mind. To cherish peace and goodwill, to be plenteous in mercy, is to have the real spirit of Christmas. -- Calvin Coolidge Are you willing to believe that love is the strongest thing in the world - stronger than hate, stronger than evil, stronger than death - and that the blessed life which began in Bethlehem nineteen hundred years ago is the image and brightness of the Eternal Love? Then you can keep Christmas. -- Henry Van Dyke The joy of brightening other lives, bearing each others’ burdens, easing other’s loads and supplanting empty hearts and lives with generous gifts becomes for us the magic of Christmas. -- W. C. Jones At Christmas, play and make good cheer, for Christmas comes but once a year. -- Thomas Tusser
November 2012 - 7
ELECTRONIC RESTORATION SERVICES
The Recognized National Industry Leader in Recovery and Restoration Technology Preferred National Vendor Specializing in Large Loss Industrial Equipment Rebuilding: Post-Disaster Our team of highly trained Electrical, Software and Mechanical Engineers possess the engineering skills necessary to restore, redesign and rebuild any piece of industrial equipment including automated process controls of electrical and mechanical functionality.
Before
After
Control Cabinets
Automated Machinery
Data Recovery
Industrial and Commercial Services: Commercial Electronics Industrial Equipment Control Systems
Manufacturing & Process Equipment Restaurant Equipment
Medical/Lab Equipment Data Recovery
On average, ERS’ restoration services can be completed for LESS THAN 38% of replacement cost and we offer a warranty on all equipment serviced.
National Hot Line: 888-355-0001 24/7/365 Emergency Response ERS - National Headquarters 12001 Levan Road Livonia, MI 48150 F o r m o r e i n f o r m a t i o n a b o u t E R S v i s i t w w w. e r s - u s . c o m
Use your smart phone to scan this code or go to www.ers-us.com
10 - SERVPRO® SUN
The Industry Leader in Complete Document, File and Paper Restoration Services DFD – Document Restoration Services’ capabilities range from document freeze drying, copying and file folder replacements to mold spore removal. DFD has the most advanced freeze drying capabilities and our team is equipped and trained to handle/process any job with the utmost urgency and care. DFD is ISO 9001:2008 Certified and HIPAA compliant. In the event the customer is in need of any of their records during processing, DFD has the capability to retrieve, scan and e-mail individual files upon customer request.
DFDs’ Custom Designed Vacuum Freeze Drying Chamber
Water Damaged Files
DFDs’ In-House Copying/Scanning/Printing Center
Smoke Damaged Files
File Re-Building
DFD Offers the Following Full-Service and Complete Document Reclamation Services: • Mitigation - Capture and Assess Damage • Drying - Chamber and Freeze Drying • Restoration - Cleaning and Treatments • Duplication/Reproduction - File Copying and Re-Building
DFD Expertise in Restoring: • Medical and Dental Files • Legal and Accounting Records • Library and School Books • Engineering and Architectural Drawings • X-Rays and Microfiche • Electronic Media
National Hot Line: 888-217-3418
Use your smart phone to scan this code or go to www.documentfreezedrying.com
24/7/365 Emergency Response
DFD - National Headquarters 11847 Levan Road Livonia, MI 48150 For more information about DFD visit www.documentfreezedrying.com