December
2012
In this issue: 1 AAR-FFA Preparation 2 Personal Best/New Franchise 3 Volume Leader/Ad Guidelines 4 Words of Wisdom 5 Kudos/Chart Toppers 7 Hurricane Sandy 8 Holiday Thoughts
SUN
T HE
SERVPRO® of Southern New England and New York
Give Thanks The Holiday Season is time to reflect on the many blessings we have been afforded and to give thanks to those who trust in us to help make it “Like it never even happened.”
Things to Donate to the Homeless Tooth Brush Tooth Paste Dental Floss Band-Aids Underwear Neosporin Cortisone Cream Cotton Swabs Listerine Deodorant Razors Nail Clippers Baby Wipes Thick Socks Batteries
AAR-FFA Preparation
It’s that time of year again! Time to take stock of what went well this year (and not so well) and what goals you would like to focus on for the upcoming year. The Annual Associate Review (AAR) and Franchise Financial Analysis Board Meeting (FFA) process is a great time to stop and give some thought to these items. This year, the Franchise Financial Analysis process will involve a greater exchange of information, which will help guide you through the process of achieving your LongTerm Goals. In addition to the preparation of your Financials, the Profit and Loss statement, and your Balance Sheet, you will be completing a Pre-Board Meeting Workbook. The data collected for this Workbook will contain information about your Franchise, your Franchise Volume, your equipment, and employee turnover. Our office will process this information and complete a Key Performance Index Summary for each Key Result Area (KRA) for your Franchise. The agenda for your AAR and FFA Board Meeting will include discussions of your Personal Goals, Long-Term Goals, and a Performance Summary. After this AAR-FFA Board Meeting, a customized Annual Plan will be created to guide each Franchise through the next year. Each Franchise will be receiving this Pre-Board Meeting Workbook approximately six weeks prior to their scheduled AAR-FFA Board Meeting appointment. Please make every effort to fill out your Workbook completely and return to the Norwalk office at least a week prior to your meeting.