FEBRUARY 2014
In this issue: 1 Execution 3 Paul Marciano 4 Jeff Ogden 6 Top Ten 7 Personal Best/Chart Toppers 8 Mandatory Director Meeting 9 Introducing New Franchises 11 17 Quotes 13 Kudos 14 Words of Wisdom
SUN
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SERVPRO® of Southern New England and New York
EXECUTION
Execution is the single greatest market differentiator. Great companies and successful individuals execute better than their competition. – Brian Moran 1.
IDENTIFY YOUR WILDLY IMPORTANT GOALS –– Focus your energy on one or two goals that will make all the difference, as opposed to dividing your energy amongst dozens of goals. You must commit to applying a disproportionate amount of energy to executing your Wildly Important Goal. –– Competing priorities will pull your Team in too many different directions; focus on too much is sure to result in mediocre performance. –– This does not mean to narrow the size and complexity of everyday issues and tasks. It means to focus on a more narrow number of Wildly Important Goals while still maintaining focus and energy on the daily tasks of operating and growing your business. –– Remember, there will always be more good ideas than there is capacity to execute.
2.
DEVELOP LEAD MEASURES –– There are two primary characteristics of lead measures:
a)
Predictive: Measures something that leads to the goal.
b)
Influenceable: Can be directly influenced by the Team.
–– The view of the goal will change once your Team is clear about its lead measures. –– Develop measures that can adapt to changes in the business environment. –– Measure the activities most connected to achieving the goal. –– Remember, you must hold yourself accountable for performance of lead measures. 3.
CREATE A SCOREBOARD –– Your scoreboard will communicate to your Team where you are and where you should be. –– The scoreboard is meant to engage your Team to win.
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–– There are four questions to ask yourself while developing an effective scoreboard:
a) Is it Simple? It must be simple and convey your position in five seconds or less.
b) Can I see it easily? The scoreboard must be able to be seen by everyone.
c) Does is show lead and lag measures? It should show both. The lead measure is what the Team can affect; the lag measure is the result they want.
d) Can I tell at a glance if I am winning? Use graphs and other easily accessible visual tools to display information.
4.
CREATE A WEEKLY CADENCE OF ACCOUNTABILITY: WHERE EXECUTION HAPPENS –– This step holds everything together. –– H old weekly meetings where you and your Team discuss progress and roadblocks with regard to your Wildly Important Goals – make them short and intense! –– M ake sure not to mix these Wildly Important Goal meetings with regular troubleshooting or WIP meetings – this will keep focus on the goal.
You can take the following three actions to assist with your weekly cadence of accountability:
a)
eport on Commitments: Discuss what commitments you and your Team have received or R made and how they impact the achievement of your Wildly Important Goals.
b)
eview the Scoreboard: Learn from successes and failures. Encourage a high level of R accountability, not only to you, the leader, but also to the Team itself, for past performances as well as plans to improve your score.
c)
PLAN: Clear the path and make new commitments.
1)
Commitments represent the things that must happen.
2)
Allow the Team to help each other to push toward achievement of your Wildly Important Goals.
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Paul Marciano, Ph.D. is an entrepreneur, consultant, speaker, and president of Whiteboard, a human relations consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Dr. Marciano earned his master's and doctorate degrees in clinical psychology at Yale University and has served on the faculties at Davidson College and Princeton University. Build a Culture of Employee Engagement with the Principles of RESPECT
1. Recognition and acknowledgment of employees' contributions
2. Empowerment via tools, resources, and information that set employees up to succeed
3. Supportive feedback through ongoing performance coaching and mentoring
4. Partnering to encourage and foster collaborative working relationships
5. Expectations that set clear, challenging, and attainable performance goals
6. Consideration that lets employees know that they are cared about
7. Trust in your employees' abilities, skills, and judgment
Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction. When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who are engaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people
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JEFF OGDEN B2B Marketing Expert & Professional Writer/Speaker/TV Host
Jeff Ogden is an award-winning sales and marketing expert and visionary leader who created the popular syndicated online TV show, Marketing Made Simple TV, where he interviews top business leaders. He is a multiple winner of the Marketing Award Top 50 Influencer in Sales Lead Management and holds a degree in Marketing from the University of Notre Dame. Jeff is an award-winning B2B Marketing and Sales expert known as the Fearless Competitor as well as a professional writer, speaker, and TV host and producer. Jeff was born and raised in a small town in Southern Indiana and currently lives outside NYC with his wife and three boys.
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“Who ya gonna call?”
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Top Ten Volume Leaders Gross Volume Leaders December 2013
Per License Average Volume Leaders December 2013
1
Allen & Susan Randolph
672,288
1
Lisa & Doug Jameson
342,220
2
John Maughan
620,348
2
John & Madeline Beck
202,132
3
David Kluger
525,731
3
John & Shayna Luciani
189,921
4
Lou & Michelle Sepe, D. & J. Sepe & N. Travis
412,092
4
Allen & Susan Randolph
168,072
5
Joe Pelli
397,059
5
Bill Chillianis & Chris Leon
159,716
6
Lisa & Doug Jameson
342,220
6
John Maughan
155,087
7
Charles & Donna Vingoe
280,156
7
John O’Sullivan
146,614
8
Lance & Jennifer Harvey
261,017
8
Lou & Michelle Sepe, D. & J. Sepe & N. Travis
137,364
9
Michael Logue
248,771
9
Thom & Lyn Braun
135,265
10
Antoinette Pelli
224,074
10
Ralph & Noemi DiCristofaro
134,472
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PERSONAL
Personal Best Volume Month December 2013
BEST
Chart Toppers October 2013 Cleaning Commercial Zegarelli
PERSONAL BEST VOLUME MONTH DECEMBER 2013 Ralph & Noemi DiCristofaro SERVPRO速 of Bloomfield/Enfield # 10121 $134,472.73
Duct Commerical White
Mold Commercial M. Logue K & P Logue
Mold Residential
PERSONAL BEST VOLUME MONTH DECEMBER 2013 Lisa & Doug Jameson SERVPRO速 of Newington/Central Hartford # 9853 $342,220.75
Sclafani Reilly Halko
Resale Rookie Smith
Rookie DiCristofaro K. Muro & P. Muro
Subcontract D. Kluger
Water Residential Mattos
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February 2014 - 9
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INTRODUCING NEW FRANCHISEE MICHAEL (MIKE) KEATING
SERVPRO® of Greenwich # 10247 SERVPRO® of Trumbull/Monroe/Northern Bridgeport # 10248 SERVPRO® of Westport/Fairfield # 10249 SERVPRO® of Norwalk/Wilton # 10250 SERVPRO® of Stamford # 10251
20 Garland Drive Stamford, CT 06907
Phone: 203-324-1642 Fax: 203-348-8384
E-Mail: T B A address not yet available
Operating Territories: • The Towns of Greenwich, Old Greenwich, Cos Cob, Byram and Riverside in Fairfield County. • The City of Stanford within Fairfield County. • The Towns of Norwalk and Wilton in the county of Fairfield. • The Towns of Trumbull, Monroe, Easton and a portion of the city of Bridgeport…. • The Towns of Westport, Weston and Fairfield in the County of Fairfield.
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17 Quotes that will make you happier, healthier, wealthier, and wiser in 2014 Self-control is strength; Right Thought is mastery; Calmness is power. 1. A noble and Godlike character is not a thing of favor or chance, but is the natural result of continued effort in right thinking, the effect of long-cherished association with Godlike thoughts. An ignoble and bestial character, by the same process, is the result of the continued harboring of groveling thoughts. Man is the master of thought‌molder of character, and maker and shaper of condition‌ and destiny. 2. Of all the beautiful truths pertaining to the soul, which have been restored and brought to light in this age, none is more gladdening or fruitful of divine promise and confidence than this – that man is the master of thought, the molder of character, and maker and shaper of condition, environment, and destiny. 3. Man is buffeted by circumstances so long as he believes himself to be the creature of outside conditions. But when he realizes that he may command the hidden soil and seeds of his being out of which circumstances grow, he then becomes the rightful master of himself. 4. Men are anxious to improve their circumstances, but are unwilling to improve themselves. They therefore remain bound. Bad thoughts and actions can never produce good results 5. The man who does not shrink from self-crucifixion can never fail to accomplish the object upon which his heart is set. 6. Good thoughts and actions can never produce bad results. Bad thoughts and actions can never produce good results. This is but saying that nothing can come from corn but corn, nothing from nettles but nettles. Men understand this law in the natural world, and work with it. But few understand it in the mental and moral world (though its operation there is just as simple and undeviating), and they, therefore, do not cooperate with it. 7. A man cannot directly choose his circumstances, but he can choose his thoughts, and so indirectly, yet surely, shape his circumstances. Man has but to right himself to find that the universe is right 8. As you cannot have a sweet and wholesome abode unless you admit the air and sunshine freely into your rooms, so a strong body and a bright, happy, or serene countenance can only result from the free admittance into the mind of thoughts of joy and good will and serenity. 9. Law, not confusion, is the dominating principle in the universe. Justice, not injustice, is the soul and substance of life.
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And righteousness, not corruption, is the molding and moving force in the spiritual government of the world. This being so, man has but to right himself to find that the universe is right; and during the process of putting himself right, he will find that as he alters his thoughts toward things and other people, things and other people will alter toward him. 10. There is no physician like cheerful thought for dissipating the ills of the body; there is no comforter to compare with good will for dispersing the shadows of grief and sorrow. To live continually in thoughts of ill will, cynicism, suspicion, and envy, is to be confined in a self-made prison hole. But to think well of all, to be cheerful with all, to patiently learn to find the good in all – such unselfish thoughts are the very portals of heaven; and to dwell day to day in thoughts of peace toward every creature will bring abounding peace to their possessor. Cherish your visions. Cherish your ideals. Cherish the music that stirs in your heart 11. A man should conceive of a legitimate purpose in his heart, and set out to accomplish it… He should make this purpose his supreme duty, and should devote himself to its attainment…This is the royal road to self-control and true concentration of thought. Even if he fails again and again to accomplish his purpose (as he necessarily must until weakness is overcome), the strength of character gained will be the measure of his true success, and this will form a new starting point for future power and triumph. 12. Cherish your visions. Cherish your ideals. Cherish the music that stirs in your heart, the beauty that forms in your mind, the loveliness that drapes your purest thoughts, for out of them will grow all delightful conditions, all heavenly environment; of these, if you but remain true to them, your world will at last be built. The vision… you glorify in your mind, the Ideal that you enthrone in your heart… you will become to desire is to obtain; to aspire is to, achieve. 13. In all human affairs there are efforts, and there are results, and the strength of the effort is the measure of the result. Chance is not. 14. “Gifts,” powers, material, intellectual, and spiritual possessions are the fruits of effort. They are thoughts completed, objects accomplished, visions realized. The strength of the effort is the measure of the result. Chance is not. 15. The vision that you glorify in your mind, the Ideal that you enthrone in your heart – this you will build your life by, this you will become. 16. Self-control is strength; Right Thought is mastery; Calmness is power. Say unto your heart, “Peace, be still!” From: http://www.theblaze.com/blog/2014/01/03/17-quotes-that-will-make-you-happier-healthier-wealthier-and-wiser-in-2014
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John, Kathy, and Michael Moschella, SERVPRO速 of Stoughton/Sharon, recently received this Thank You note and shared it with us.
We thank you for the dependable service that you provide us each year. My best to you and your family for all you do for us. Many Thanks and Happy New Year.
Lou C. C. Adjustment, Inc.
Customer testimonial letter to Thom and Lyn Braun, SERVPRO速 The Southtowns Dear Thom and Lyn, I want to say a thank you for the service I received and how well all my things were taken care of. Your staff is to be commended for how they all handled the move out and move in. A very special thanks to Tracie in the office. She was fantastic and always put me at ease from all of my worry. Fire is a very scary experience and your people knew how to handle all my concerns. Best for the New Year! Carol F. Emerald Green Apartments
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Words of Wisdom Do, or do not. There is no try. Yoda
Execution is everything. Jeff Bridges
Execution is the job of the business leader. Execution is a systematic process of rigorously discussing hows and whats, tenaciously following through, and ensuring accountability. Larry Bossidy and Ram Charan
Ideas are easy. It's the execution of ideas that really separates the sheep from the goats. Sue Grafton
Success doesn't necessarily come from breakthrough innovation but from flawless execution. Naveen Jain
The weakness in the company is if we fail to execute. Kevin Rollins
Our job is to execute. Mark V. Hurd
If you don't execute your ideas, they die. Roger von Oech
A heart to resolve, a head to contrive, and a hand to execute. Edward Gibbon
Execution really shapes whether your company takes off or not. Pete Cashmore
Good thoughts are no better than good dreams, unless they be executed. Ralph Waldo Emerson
The computer allows me to execute my ideas at the speed I think them. will.i.am
A really great talent finds its happiness in execution. Johann Wolfgang von Goethe
I've been blessed to find people who are smarter than I am, and they help me to execute the vision I have. Russell Simmons
It is necessary to keep one's compass in one's eyes and not in the hand, for the hands execute, but the eye judges. Michelangelo