February
2012
In this issue: 1 2 3 4 5 6 7 8 9
Ready to Go Volume Leaders Personal Best Customer Service First Chart Toppers, Audit Tips Continuing Education Regional Meeting, Training Benefect® Advertising Resource S.M.A.R.T. Goals
SUN
T HE
SERVPRO® of Southern New England and New York
Words of Wisdom You have to accept whatever comes and the only important thing is that you meet it with courage and with the best that you have to give.
READY to GO “Ready for whatever happens”
~Eleanor Roosevelt
Always do whatever’s next. ~George Carlin
Whatever happens, take responsibility.
Are you ready to produce a Large Loss? What will you do when the phone rings and the caller wants you to perform emergency service for a 50,000 square foot commercial space affected by fire and water?
~Tony Robbins
Whatever the universal nature assigns to any man at any time is for the good of that man at that time. ~Marcus Aurelius
Arrange whatever pieces come your way. ~Virginia Woolf
Whatever man does he must do first in his mind. ~Albert Szent-Gyorgyi
If you see the President, tell him from me that whatever happens there will be no turning back. ~Ulysses S. Grant
Whatever you have, you must either use or lose. ~Henry Ford You get whatever accomplishment you are willing to declare. ~Georgia O’Keeffe
Whatever there be of progress in life comes not through adaptation but through daring. ~Henry Miller
Will you respond alone? Will you respond with Project Manager? Will you respond with Project Manager and a full work crew ready to perform services? What sort of work force will you need to produce the job? Will you need to bring in temporary labor? Do you have relationships established with enough sub-contract and/or labor companies that arranging for 25-50 technicians on short notice will be feasible? What sort of equipment will you need? Does your current inventory allow you to perform Large Losses? Do you have a rental contract in place with Servpro approved vendors? Do you have the means to transport large quantities of equipment? Will you need to rent a box truck? Do you have a relationship established so that you can rent a box truck on short notice? Do you have the personnel to run your regular business while you are dedicated to the Large Loss? Regular residential losses will hopefully continue while you are engaged with the Large Loss. Does your Large Loss plan account for the added strain on Administrative resources for scheduling, file uploads, daily office work? Does your Production Staff have training in dealing with Large Loss scenarios? Sometimes a Large Loss can depart from the concepts associated with residential production; a 50,000 square foot loss is not the same as twenty-five (25) 2,000 square foot losses. What measures will you and your Production Team take to insure that the Large Loss is produced effectively and efficiently? Large Losses have their own set of issues Continued on page 2