January
2012
In this issue: 1 2 3 4-5 6 7 8
A Look Back a Look Forward Volume Leaders Personal Best Networking Opportunities Trade Show & Awards Banquet Marketing Services, Products & Centers of Influence Kudos/Tips & Tricks Save the Date
SUN
T HE
SERVPRO® of Southern New England and New York
Words of Wisdom He who cannot rest, cannot work; he who cannot let go, cannot hold on; he who cannot find footing, cannot go forward. ~Harry Emerson Fosdick
The farther backward you can look, the farther forward you can see. ~Winston Churchill
Life can only be understood backwards; but it must be lived forwards. ~Soren Kierkegaard
Be courageous. I have seen many depressions in business. Always America has emerged from these stronger and more prosperous. Be brave as your fathers before you. Have faith! Go forward! ~Thomas A. Edison
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t. ~James Cash Penney
If we are to go forward, we must go back and rediscover those precious values - that all reality hinges on moral foundations and that all reality has spiritual control. ~Martin Luther King, Jr.
I try to avoid looking forward or backward, and try to keep looking upward. ~Charlotte Bronte
2011 – A Look Back 2012 – A Look Forward
This has been an eventful year for most Franchises in our Distributorship area. Franchises have experienced everything from severe ice damming, massive snow accumulations, spring and fall flooding events, including Hurricane Irene and Storm Lee, and an early season ice and snow event. This was the first time such a large portion of our area was affected by storms that required the extensive deployment of Storm Teams. We all experienced new challenges associated with National Accounts, competitors, and a changing market. We would like to thank all of you for your dedication and hard work, which allowed the enhancement and expansion of the SERVPRO® Brand and included a revenue volume increase during 2011. Our Distributorship Team worked very diligently to provide you and your employees with Administrative, Production, Marketing, and Executive Consultation, National Accounts Compliance Advocacy, and overall Business Consultation. The Distributorship by the numbers, to recap, “what have you done for me lately:” 3 New Franchise Sales. 5 WRT, FRT, & AMRT IICRC Courses. 10 QuickBooks and Xactimate Classes. 32 Area Meetings, Employee Training Classes, and Distributor Awards Program. 122 Hours of Business Consultation with non-direct assigned franchises (those with Trainers). 128 Accredited Insurance, Real Estate, and Home Inspector CE classes; formal seminars and presentations; and Lunch and Learns touching over 1800 Centers of Influence. 4054 Visitation, Area Meeting, and Employee Training Hours. This is an average of 52 hours per Direct-assigned Franchises. 9000+ Hours of telephone support, Business Consultation, Audit Hours, and Compliance Advocacy. Continued on page 2