JANUARY 2013
In this issue: 1 2012 Year in Review 3 Volume Leader/Ad Guidelines 4 5 6 8 9 10
Build your Dream 2013 Sponsors Door Prize Winners Award Recipients Personal Best Kudos Words of Wisdom
SUN
T HE
SERVPRO® of Southern New England and New York
Save the Date
2013 To kick-off the New Year, Attend the Mandatory Regional Meeting
Great Learning and Networking Opportunities March 13, 2013 Norwalk Regional
The Norwalk Inn 99 East Avenue Norwalk, CT 06851 $124.00 Ask for the SERVPRO® Rate 203-838-2000
2012
THE YEAR IN REVIEW Unlike the previous year, 2012 was uneventful, weather-wise, until Hurricane Sandy, which reinvigorated but challenged many franchises to produce work and run their businesses under extremely difficult circumstances. We, unfortunately, had franchises that experienced loss of personal homes and damage to business property; however, thankfully, no personal injuries. 2012 was a year in which a number of franchises purchased, built, or improved their office and warehouse facilities, expanded their services, intensified employee training, and refocused their marketing efforts to offset a slow ‘winter season’. We would like to thank all franchise Owners and their respective staffs for the dedication and hard work, which has been reflected in substantial overall revenue totals. Despite a relatively non-weather event year, until Sandy, franchise volumes, to date and as a whole, are approximately equal to the previous year.