July
2012
In this issue: 1 After the Convention 2 Steps Towards Personal Development 3 Volume Leader Personal Best 4 Responses From Corporate 8 Words of Wisdom Chart Toppers 6 Congratulations! 9 Training Certificates Advertising Resource
SUN
T HE
SERVPRO® of Southern New England and New York
SAVE the DATE December 1, 2012 Annual Awards Program and Tradeshow Foxwoods Resort
After the Convention, the Real Work Begins, Anew We sincerely hope franchises took advantage of all of the learning workshops, tradeshow, and general sessions; fellowship, and networking opportunities presented at the 2012 SERVPRO® Convention. The Distributorship, and numerous franchises were awarded for their excellent revenue volume achievements. We extend special recognition congratulations to Lisa and Doug Jameson, SERVPRO® of Newington/Central Hartford, for their Rookie of the Year Award! SERVPRO Executive Management was very clear at both the Director-Trainer meeting and during Convention that we all have to continue to work to meet the Goal of $5 Billion by 2020, in order to be the dominant mitigation and restoration company in the country. Therefore, now it is time to focus on the remainder of the year. It is obvious franchises revenues have not had the benefit of winter or spring weather ‘events’ to give us a boost; however, Servpro Executive Management was very clear and SERVPRO initiatives can position franchises to not only survive, but also thrive in the current market: • • • • • •
Strengthen our presence in Commercial Services Utilize state-of-the-art technology to deliver the Emergency READY Program Strengthen local and regional Storm Teams, Large Loss, and Extreme Teams Improve and secure new National Account clients. Improve Franchise National Accounts Scorecards. Provide Uniform Brand Advertising and Promotion Programs on both Local and National Level. • Market Diversity emphasis on Specialty Services; such as, Duct Cleaning, Bio-Recover, and Ultra-Sonics. • Personal Development- Owner: Become the best at leading your company. Just waiting and wishing things will change for the better, however, is not the answer. The non-event winter did accomplish a positive thing and that was for franchises to streamline their operations so that, to paraphrase Rick Isaacson, we service the best Centers of Influence and Customers with the Best Service provided by the best Employees. The National Convention was time for relaxation and reflection. Now, expect a whirlwind of activities, all designed to assist in your growth in the coming months. There will be Workshops conducted by selected Equipment and Service Vendors; Production Employee Training beginning in August; IICRC and Bio-Recovery Training; specific-topic webinars; ERP assistance; Area Meetings; all followed by our Annual Awards Program and Tradeshow, with Vendor Workshops, on December 1, 2012.