JULY 2014
In this issue: 1 Priority Focus 3 ServPro® Industries, Inc. AWARDS 6 KUDOS 7 Oscar Themed Golf Event 8 Top Ten Volume Leaders 9 MAKE IT HAPPEN! 10 Personal Best Volume Month 11 Keep Score with Personal Development “The ServPro Way” 12 Words of Wisdom
SUN
T HE
SERVPRO® of Southern New England and New York
PRIORITY FOCUS T here will always be more good ideas than there is the ability to execute. – Excerpt from The 4 Disciplines of Execution
S
uccessful business managers know that because there is a limit to their abilities - time constraints, financial obligations, inventory equipment and personnel – some ideas must be given greater attention than others. Because not all good ideas are good for business, managers must identify and prioritize the ideas that will do the most good. The good ideas must be given the most attention. The good ideas must be made a priority. Managers must then make time for the priority ideas each week, if not each day. Making time for priorities shows a focus on the growth and development of the business. Focus can be aided by written goals for each priority; benchmarks for success. Focused and successful managers will schedule and complete each task on a priority list.
These goals, benchmarks, and scheduled tasks will help to clearly define the target and help turn the good idea into a benefit for the business. When managers determine which ideas will be given priority, they should focus on the purpose above the need. Purpose is stronger than need. Managers should look at their tasks, and convey assignments to others, as more than just a task. Each task is a step in the accomplishment of a goal, a focus on proprieties, and something that is part of a larger purpose. Purpose is something managers and employees are a part of. Purpose pulls us through the task. It is more than motivation; it gives participants an answer to “why”. A focus on priority is the result of a series of good business decisions. It starts with good ideas, planning and strategy. It
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moves to the identification of the ideas that will do the most good. Then the ideas are given time and attention to develop, with specific tasks to accomplish in pursuit of the goal. The purpose of the task is shared with everyone who participates, and ultimately, the original list of good ideas evolves into a successful action plan that is actively and consistently benefits the business.
You must make time for the priority work each week. Focus starts with written goals that clearly define your target. Focus happens when you schedule and complete work on the next step.
Purpose is stronger than need. Need pushes us. Purpose pulls us. Purpose is the “why.” A strong enough purpose will pull us through all the trials and tribulations. Purpose makes us define in advance, what will need to be sacrificed to achieve the goal. Make your purpose visual through a picture of your vision. – Rick Forster
PASSION persuades. – Anta Roddick
JULY 2014 - 3
SERVPROÂŽ Industries, Inc. AWARDS AWARD
OWNER
FRANCHISE
Service Years/ First Time
Legend Silver
Dave & Gina Kluger
Oakdale/North Bay Shore
Heritage Gold
Frank Mattos
Providence
25 Years
Heritage Bronze
Graham Allen & Susan Randolph
Waterbury
First-Time Millionaires
Founder's Platinum
John Maughan
Freehold
Founder's Silver
R. Kluger, R. Citrangola & T. Fox
Midtown Manhattan
Founder's Bronze
L. & M. Sepe, D. & J. Sepe & N. Travis
Binghamton-East
Chairman's Platinum
John Halko
North Onondaga County
Chairman's Platinum
Lance & Jennifer Harvey
Hoboken/Union City
Chairman's Platinum
Gilbert & Sheryl Morrissey
Western Dutchess
Chairman's Platinum
Charles & Donna Vingoe
Northwest Bergen County
Chairman's Gold
Dion & Lynn Luzzi
Washington County
Chairman's Silver
James Gibbs
Egg Harbor/Ventnor City
Chairman's Silver
Lisa Jameson
Newington/Central Hartford
Chairman's Silver
Patrick & Barbara Jones
Cape May County
Chairman's Silver
Michael Logue & Patrick & Kathleen Logue
Hadden Heights/Voorhees
Chairman's Silver
Michael Reilly
Toms River
Chairman's Bronze
Ron & Louise Dion
West Hartford
Chairman's Bronze
Charles & Donna Doyle
Burlington Township/Mount Holly
Chairman's Bronze
Gregory J. Geaski
Milford-Orange-Stratford
Chairman's Bronze
Catalina & Herman Glaser
Branford /Shoreline
Chairman's Bronze
Brad & Barbara Johnson
South Orange County
Chairman's Bronze
Mitch Kaikow & Stuart Cleary
Garden City/Hempstead
Chairman's Bronze
Scott O’Donnell
Woodbury/Deptford
Chairman's Bronze
Anthony & Danielle Palumbo
Paramus
Chairman's Bronze
Ralph J. Rimualdo, Jr.
South Saratoga County
Millionaire's Platinum
Mario Luciani
Meriden
Millionaire's Platinum
J. & M. Wandtke & J. & L. Sangiorgi
NW Monroe & SW Monroe
Millionaire's Platinum
Frank & Daria Solano
Greater Smithtown
10 Years
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AWARD
OWNER
FRANCHISE
Service Years/ First Time
Millionaire's Gold
Thomas Balcom
The Mid & Outer Cape
Millionaire's Gold
Thomas & Lyn Braun
The Southtowns
Millionaire's Gold
John Majeski
Eatontown/Long Branch
Millionaire's Gold
Antoinette Pelli
New Rochelle
Millionaire's Gold
Robert Morrison & Karl Spinner
Central Union County
Millionaire's Gold
Daniel & Allison Wallace
Great Neck/Port Washington
Millionaire's Silver
Joseph & Denise Comilloni
Peekskill/Ossining
Millionaire's Silver
Richard Fevola
The East End
Millionaire's Silver
Kenneth & Rebecca Matejek
Plymouth/Wareham
Millionaire's Silver
Don & Tina McKendall
Northern Rhode Island
Millionaire's Silver
John O'Sullivan, Jr.
Norwich and Windham County
Millionaire's Silver
Bill & Beth Russell
Upper Cape & Islands
Millionaire's Silver
William & Patricia Sullivan & Jennifer
Buffalo/Tonawanda
Millionaire's Silver
Dan Violante
The Farmington Valley
Millionaire's Silver
Charles Eric Walker
Mt. Laurel/Cherry Hill
Millionaire's Silver
Edward & Kristen White
Newtown, Southern Litchfield
Millionaire's Bronze
Alan Bregman & William Leiblein
Long Beach/Oceanside
First-Time Millionaires
Double Volume
Alan Bregman & William Leiblein
Long Beach/Oceanside
First-Time Millionaires
Millionaire's Bronze
Robert Allen
Northwest Brooklyn
First-Time Millionaires
Millionaire's Bronze
Gregory Bock
Southwest Morris County
Millionaire's Bronze
Richard & Shannon Delfino
Patchogue
Millionaire's Bronze
Christopher & Diane Fyrberg
Manahawkin
Millionaire's Bronze
Michael & Megan Geria
Bordentown/Pemberton
Millionaire's Bronze
Salvatore & Vita Marinello
East Brunswick/Princeton Mdws
Millionaire's Bronze
J. & K. Moschella & M. &. K. Moschella
Stoughton/Sharon
Millionaire's Bronze
Walter & Claudia Paiva
Fall River
Director's Platinum
William Chillianis & Chris Leon
Glen Cove/Jericho
Director's Platinum
Gary Edwards
Middletown/New Britain
Director's Platinum
Thomas Irvolino, III
Teaneck/Englewood
Director's Platinum
Forrest & Hillary Sheperd
Scarsdale/Mt. Vernon
Director's Platinum
James & Linda Skahill
East Central Morris County
10 Years
Director's Platinum
John & Blake Zoephel
Northeast Somerset County
15 Years
Director's Gold
Daniel & Karen Aller
Edison
Director's Gold
Christopher J. Delfino
Fort Lee
Director's Gold
Ralph & Noemi DiCristofaro
Bloomfield/Enfield
Director's Gold
Frank & Rhea Formisano
Piscataway
Director’s Gold
Craig Nunan
Salem County
Director's Gold
Joseph Sclafani
Northeast Queens
Director's Silver
Michael & April Maser
New Hyde Park/ Mineola
Director's Silver
Robert Pullham
Jackson/Lacey
Director's Silver
Scott Yoran
Danbury/Ridgefield
Director's Bronze
John, Joseph & Joe Giambone
The North Fork
Director's Bronze
William Loiacono & Stephen Loiacono
Farmingdale/Massapequa
ROLEX / First Time Millionaires
15 Years First-Time Millionaires
10 Years
First-Time Millionaires First-Time Millionaires
10 Years
JULY 2014 - 5
AWARD
OWNER
FRANCHISE
President's Gold
Andrew & Gina DeLuise
South Huntington
President's Gold
Joseph Deutsch
South Burlington County
President's Gold
Patrick Gilmore
Marlboro/Tinton Falls
President's Gold
Kevin Mott
Western Union Co.
President's Gold
Kevin Muro & Patrick M. Muro
East Meadow/Westbury
President's Gold
Scott C. & Lisa Ann L. Smith
NW & SE Dutchess Co.
President's Gold
Raymond Wardell
Ozone Park/Jamaica Bay
President's Silver
Len Amato
Eastern Niagara County
President's Silver
Joseph & Susan Brizek
North Morris County
President's Silver
William & Kristin Good
SW Onondaga County
President's Silver
Steve Malone
Hackensack/ Little Ferry
Michael & Donna Necci
The Fingerlakes
35 Years
Chuck & Christine Nunan
Southern New Jersey
35 Years
275,000 to 349,999 President's Bronze 350,000 to 424,999 President's Silver 425,000 to 499,999 President's Gold
1,000,000 to 1,249,999 Millionaire's Bronze 1,250,000 to 1,499,999 Millionaire's Silver 1,500,000 to 1,749,999 Millionaire's Gold 1,750,000 to 1,999,999 Millionaire's Platinum
2,000,000 to 2,499,999 Chairman's Bronze 2,500,000 to 2,999,999 Chairman's Silver 3,000,000 to 3,499,999 Chairman's Gold 3,500,000 to 3,999,999 Chairman's Platinum
Service Years/ First Time
10 Years
4,000,000 to 4,499,999 Founder's Bronze 4,500,000 to 4,999,999 Founder's Silver 5,000,000 to 5,499,999 Founder's Gold 5,500,000 to 5,999,999 Founder’s Platinum
6,000,000 to 6,749,999 Heritage Bronze 7,500,000 to 8,249,999 Heritage Gold 8,250,000 to 8,999,999 Heritage Platinum
11,000,000 to 11,999,999 Legacy Gold 12,000,000 to 12,999,999 Legacy Platinum
13,000,000 to 14,499,999 Legend Bronze 13,000,000 to 14,499,999 Legend Bronze 14,500,000 to 15,999,999 Legend Silver
Congrats to our Legend Winner! For the last ten years, month after month Dave Kluger, SERVPRO Corporate’s Legend Winner this year, has been at the top of our Directorship’s Top Ten Volume List! We wish to congratulate Dave and the Kluger Team as they continually “MAKE IT HAPPEN” for the SERVPRO® Brand!!!
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ADVERTISING RESOURCE GUIDE
Like it never even happened.速
Dear Mr. Turner,
I
want to take this opportunity to thank you for the professionalism I received from your Hicksville/Plainview franchise when the Homewood Suites by Hilton in Carla Place NY experienced a catastrophic loss due to a sprinkler head malefaction that took place on the fourth floor of the Hotel. From the first call to Servpro placed that evening, which resulted in a 35 minute response time, by the Project Manager David Ricci, who was on-site assessing damage and coordinating crews and equipment within an hour of the call. Mr. Ricci, along with Ms Kluger walked thru the entire site with our staff and explained in detail what and how the mitigation was to happen. Attention to detail and realizing the importance of keeping the floors accessible to guest while having 30-man crew working 24/7. Everyone on the crew was polite and worked efficiently to effectively dry down all four floors while maintaining a safe working environment. They even had personnel on site Christmas Eve and Christmas Day to monitor equipment. The final day of mitigation as Servpro was packing up, we had yet another sprinkler head break and your Project Manager was onsite with a crew in minutes and was able to save multiple rooms from being affected. From the owner, Risa Kluger, down to the last crew onsite; it was obvious the training and conduct of the company was purely professional. Thank you and especially to the Hicksville/Plainview franchise for helping us through a disaster that surely could have been worse had we not called Servpro.
JULY 2014 - 7
Gil Morrissey, SERVPRO of Western Dutchess County and Marketing Manager, Kelly Morrissey Gamma sponsored an Oscar Themed Golf Event, which captured a photo of each foursome in some of the SERVPRO Gear. Each photo was made into a movie poster. The best picture nominated movie was called "SERVPRO: Like it never even happened."
Whoever had the "Best Picture" won tickets to see JOURNEY in concert at a local venue Golfers were given popcorn in green and orange striped boxes, a bottle of water, and a shot named after a classic movie related to SERVPRO services: • Rain Man (Water)- Blue Hawaii Shot • Backdraft (Fire) - Bahama Mama • The Perfect Storm (Hurricane, Flooding and Disaster Services) - SERVPRO GREEN! Everyone seemed to get a real kick out of it!
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Top Ten Volume Leaders Gross Volume Leaders March 2014
Per License Average Volume Leaders March 2014
1
David Kluger
1,160,682 1
John Majeski
2
Allen & Susan Randolph
893,437 2
Doug & Lisa Jameson
338,386
3
John Maughan
818,242 3
John O’ Sullivan
288,776
4
Dion & Lynn Luzzi
558,401 4
Dion & Lynn Luzzi
279,200
5
Lou & Michelle Sepe, D. & J. Sepe & N. Travis
537,667 5
Ralph Rimualdo
263,796
6
John Majeski
519,812 6
Rob Citrangola
252,014
7
Greg Geaski
514,324 7
John & Shayna Luciani
250,979
8
John & Shayna Luciani
501,959 8
Mitch Kaikow & Stuart Cleary
234,856
9
Frank Mattos
497,724 9
Allen & Susan Randolph
223,359
10
John Halko
407,289 10
Frank and Daria Solano
207,568
CEO AWARD WINNER April 2014 James Gibbs SERVPRO® of Egg Harbor/Ventnor City NJ
519,812
JULY 2014 - 9
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Chart Toppers March 2014
Personal Best Volume Month May 2014 PERSONAL
BEST
Duct Residential Mattos
Fire Commercial Luzzi
Fire Residential Luzzi
Chris Delfino SERVPRO® of Fort Lee # 9808 $144,337.32
Richard & Shannon Delfino
In-house Construction
SERVPRO® of Patchogue # 9477 $200,640.21
Mold Residential
John O’Sullivan
Randolph
R. Delfino
Resale Rookie Smith
SERVPRO® of Norwich and Windham County # 8745 $288,776.36
Rookie
Lucchesse
Subcontract D. Kluger
Water Residential
Greg Geaski
Total Volume
SERVPRO® of Milford-Orange-Stratford # 9597 SERVPRO® of Southbury/Torrington # 10159 $514,324.05
Mattos
D. Kluger
John Majeski SERVPRO® of Eatontown/Long Branch # 9598 $519,812.66
JULY 2014 - 11
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Words of Wisdom Action expresses priorities. Mahatma Gandhi
The key is not to prioritize what's on your schedule, but to schedule your priorities. Stephen Covey To succeed today, you have to set priorities, decide what you stand for. Lee Iacocca The key to success is to focus our conscious mind on things we desire not things we fear. Brian Tracy It is very difficult to get people to focus on the most important things when you're in boom times. Jeff Bezos Our thoughts create our reality - where we put our focus is the direction we tend to go. Peter McWilliams Great entrepreneurs focus intensely on an opportunity where others see nothing. Naveen Jain When you start a company, it's a singular focus. You have the wind at your back. Howard Schultz Focus is a matter of deciding what things you're not going to do. John Carmack You have got to have discipline and focus - on the customer and how you run the business. Jim Cantalupo My greatest asset now is my focus. Josh McDowell Focus on what you have Suze Orman Live life to the fullest, and focus on the positive. Matt Cameron