March
2012
In this issue: 1 2 3 4 5 6 7 8
Ready Plan App Personal Best Volume Leaders Psychometric Calculator Chart Toppers, Kudos Customer Service First Training, EXPO Connecting? In My Cubicle and Out
SUN
T HE
SERVPRO® of Southern New England and New York
Words of Wisdom Weather is a great metaphor for life sometimes it’s good, sometimes it’s bad, and there’s nothing much you can do about it but carry an umbrella. ~Terri Guillemets
There is little chance that meteorologists can solve the mysteries of weather until they gain an understanding of the mutual attraction of rain and weekends. ~Arnot Sheppard
When snow falls, nature listens. ~Antoinette van Kleeff
The snow doesn’t give a soft white damn whom it touches. ~e.e. cummings
Where does the white go when the snow melts? ~Hugh Kieffer
Snowflakes are one of nature’s most fragile things, but just look what they can do when they stick together. ~Vista M. Kelly
The coldest winter I ever spent was a summer in San Francisco. ~Mark Twain, attributed
The wind shows us how close to the edge we are. ~Joan Didion
When it snows, you have two choices: shovel or make snow angels. ~Author Unknown
SERVPRO
Yeah, there’s an App for that! By R. C. Willis As the Smartphone revolution continues to modernize the way American companies and consumers interact, SERVPRO has created and released an application compatible with all major Smartphone operating systems that will bring ease and convenience to potential Centers of Influence. The SERVPRO Ready Plan Mobile App is an emergency preparedness tool for home and business owners, property managers, risk managers, and facility management. The Ready App allows the Center of Influence the expediency of creating a profile with all relevant information about the facility – size, location, contacts, etc. – prior to the emergency situation. This allows a seamless communication of information from the customer to the SERVPRO associate at a time when every minute counts. March signifies the beginning of severe weather season, the introduction of the Ready App to your Centers of Influence will serve as a reminder that the winter is not yet over. This is a way to let your customers know that your business is thinking about how to help them in the event of a storm situation, and that the SERVPRO system is working tirelessly to make easier the process of Continued on page 2