OCTOBER 2014
In this issue:
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Mental Toughness Boss & Leader Top Ten Volume Leaders Chart Toppers/Best Volume Month Introducing New Franchises KUDOS SERVPRO® Readers Resources SERVPRO® Group of Volunteers With Sympathy Words of Wisdom
SUN
T HE
SERVPRO® of Southern New England and New York
MENTAL TOUGHNESS Mental toughness is the ability to hold on to your goals in the face of the pressure and stress of current reality. – Vince Lombardi, Jr.
Mental toughness is just as necessary as physical preparation and absolutely necessary to overcome business obstacles, be they short or long-term. The Cleaning and Restoration industry can be one of rapid change, frenetic activity, and constant demands on time, energy, and resources resulting in the franchise Owner having to ‘wear many hats’ and manage what seems to be never ending urgencies and crisis. The latter involving business finances, personnel, and asset management. One result of urgencies, real or perceived, is the focus on planning and overall business management can be diminished or delayed. Without planning and preparation what generally happens when the next crisis happens? Typically, we become reactive rather than proactive. For example, a business loses a key administrative, marketing, or production employee with little or no
warning. This loss can hamper and even cripple the business until a replacement can be found and hired. Suppose an unexpected storm hits your area and you are short personnel, working equipment, or vehicles to service the calls. Besides loss of business, unpreparedness and lack of planning can lead to personal anxiety and stress, often causing standard operating and administrative protocols to be overlooked or compromised. Lack of mental toughness and focus from the daily grind or unexpected events, can also restrict strategy and implementation planning for the next Stage of Development leading to business stagnation. Let’s consider another scenario. What if there is no Hurricane Irene, Super Storm continued on page 2