September
2012
In this issue: 1 The Active Jobs Management Monitor And the Completed Jobs Management Monitor 2 The Owner Validation SERVPRO Code of Ethics 3 Personal Best, Volume Leader 4 Inside My Cubicle and Out Chart Toppers 6 Save the Date! 7 Training Certificates 8 Words of Wisdom
SUN
T HE
SERVPRO速 of Southern New England and New York
The Active Jobs Management Monitor and The Completed Jobs Management Monitor By Robert Willis
SAVE the DATE December 1, 2012 Annual Awards Program and Tradeshow Foxwoods Resort
Servpro Industries has recently released the Active and Completed Jobs Management Monitors for use by Servpro Associates in the management of all National Accounts. These programs will condense several current ServproNET速 programs into two user-friendly, interactive web pages. The Active Monitor will allow SERVPRO Associates to view detailed accounts of all active jobs, similar to an electronic version of the Work-In-Progress board. The Monitor will allow Associates to track Jobs in all stages from Dispatch to Completion. The Monitor will show which jobs are currently due, which are past due, and when active jobs will become due. It allows for the tracking of a job in the audit process, and provides a back-up system to notify Associates if a self-audit has not been performed, or a job that was thought to be completed is still not uploaded. The Active Monitor contains quicklinks to the audit system, the e-viewer, and the Xactanalysis Administrative Controls. From this one webpage, Associates will be able to View or Add Notes, extend due dates, complete self-audits and owner validations, and track uploads. The Completed Monitor will allow Associates to view past jobs and a detailed description of the audit scorecard for that job. Scorecard components include contact, onsite, adjuster briefing, uploads and audits.
Detailed User Manuals are available on both websites: https://www.servpronet.com/Compliance/ CompletedJobsMonitor.aspx https://www.servpronet.com/Compliance/ jobsmonitor.aspx In conjunction with these releases, SERVPRO of Southern New England has begun to offer webinar sessions designed to introduce these programs to Associates. Webinars will continue throughout the month of September. Please look for e-mailed invitations from WebEx to attend these sessions. Along with the release of the Monitors, the Owner Validation is another addition to the National Accounts Audit System. The Owner Validation is intended to serve as a model of the types of questions an insurance adjuster would ask when looking through a completed file. The Owner Validation must be performed for all National Account Jobs and must be performed by the owner or general manager of the business. This will not affect self-audits, which are still mandatory and may be completed be members of the administrative staff. In October, the Active and Completed Jobs Management Monitors, and Associate compliance with NAPA Guidelines will be used as determining factors in the assignment of National Account Jobs. The scores generated in October will be used beginning November 1, 2012 to determine National Account Assignments.