ABACUS Broker Survey 2018 Are ABACUS your first thought when you need to place property owners business?
70% 2017 result 70% 2016 result 73%
When a quotation “refers� do you receive a response in an acceptable period of time?
80%
Do you find our online platform easy to use?
87% 2017 result 87% 2016 result 88%
Do you find the emails ABACUS send out telling you about product improvements, marketing advice etc. useful?
73%
2017 result 76% 2016 result 72%
2017 result 72% 2016 result 72%
Do you receive renewals in good time and is our documentation fit for purpose?
Are adjustments dealt with promptly and is our documentation fit for purpose?
88%
87%
2017 result 86% 2016 result 86%
2017 result 84% 2016 result 83%
Are you happy with our service at the time of a claim?
83% 2017 result 82% 2016 result 81%
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