Easter | 2020
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Welcome to the Easter edition of the Cover4Caravans newsletter This is how Green Tea is served at The Alchemist in London - adding to a unique dining experience
Daffodils are out, the evenings are slowly getting lighter, and the weather is getting (just a little bit) warmer. That can mean just one thing – Spring has sprung and Easter is nearly here!
Platinum Trusted Service award for 2020
What’s in this edition?
We are very excited to announce that our commitment to providing a first-class customer service continues to be recognised by the independent customer rating and review website Feefo, who have awarded us their prestigious Platinum Trusted Service award for 2020.
We hope you enjoy this edition of the Cover4Caravans newsletter which has a truly Spring-like feel to it! Here is a taster of what is inside…
This is only given to businesses that have won the Gold Trusted Service award three times in a row. So, when you look at Feefo, you can feel confident that the ratings and reviews are all genuine and truly independent. Thank you all for your feedback and support!
Get Away to … Some of Britain’s hottest destinations for spring
Spring in the UK offers adventures blooming with natural beauty, tranquil vistas and the chance to see some wonderful wildlife. It’s a great time to dive into a refreshing break - why not welcome springtime by exploring our coastline peppered with puffins, canoeing through a Scottish loch or breathing in crisp countryside air? Check Our YouTube channel – news and destination out these tempting destinations for the hottest spring inspiration breaks in Britain courtesy of VisitBritain.com. If you are planning your next caravan jaunt, then for destination ideas and for over 50 caravan site reviews, pop What is it REALLY like to Cakes & Ale over to our YouTube channel. Holiday Park Have you ever been on caravanning trip, and wondered And while you are there, you can watch the latest caravan what it is like to Cakes & Ale Holiday Park Do you look at news updates from our very own Mike Stammers, plus the idyllic surroundings and think: “I’d love to do this”? access useful caravanning videos too … Here we speak to Abbie Dudley, Assistant Manager of
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Office & Facilities at the beautiful Cakes & Ale Holiday Park on the Suffolk coast. She tells us what it is really like running a site.
That’s all for now … We hope you enjoy this newsletter. Don’t forget to regularly check our website for the latest news and blogs around the world of camping and caravanning. And we’d love to hear from you, so please keep in touch!
Richard
Richard Burgess, MCIM, ACIEH, Cert CII Director, Cover4Caravans Follow me on Twitter @cover4caravans
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GET AWAY TO SOME OF BRITAIN’S HOTTEST DESTINATIONS FOR SPRING Spring in the UK offers adventures blooming with natural beauty, tranquil vistas and the chance to see some wonderful wildlife. A great time to dive into a refreshing break why not welcome springtime by exploring our coastline peppered with puffins, canoeing through a Scottish loch or breathing in crisp countryside air? Check out these tempting destinations for the hottest spring break in Britain courtesy of VisitBritain.com.
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Explore wildlife wonders in Wales
Visitors wanting a revitalising break full of unforgettable moments should look no further than a trip to the rugged Welsh coast; a chance to fill their lungs with fresh sea air, take in bracing views and even spot some dolphins. For an adventure unlike any other, why not spend some time in the enchanting Cardigan Bay, home to one of the biggest dolphin pods in the UK? This coastline is a hotspot for spying the majestic mammals, so wide-eyed visitors can grab a picnic and flask of hot tea for some bay-side dolphin spotting, or jump on a boat trip with A Bay to Remember for an unforgettable up-close experience. Lovers of the outdoors can take the chance to experience these coastal delights during Visit Wales’ official Year of Outdoors. Cost: A one-hour boat trip costs £26 for adults and £13 for children, available from March to October.
Glide through a Scottish Loch
For expansive landscapes blooming with fauna and flora, vast woodland and breath-taking lochs, head on over to explore Scotland’s wonderful spring scenery. A great place to start a springtime Scottish adventure is Loch Morlich, which is nestled in the picturesque Cairngorms National Park. Fans of cruising will cherish the memory of gently gliding through the calm loch surrounded by the great outdoors; even beginners can enjoy an instructed kayak trip through the loch. Visitors should not miss the chance to explore these stunning waters in 2020, during VisitScotland’s official Year of Coasts and Waters. Those curious to sample a taste of Scotland’s coasts can book onto a day or weekend foraging course with Wildwood Bushcraft. Teaching small groups the art of coastal foraging, responsible fishing and selecting edible seaweed, the courses end with a delicious cooked meal gathered from the fresh Scottish waters just 35 miles from Fort William. Cost: Canoe hire reopens for spring in April 2020 and costs £8 per person for half an hour. Lessons for beginners are also available, with an instructed kayaking session costing £30. Foraging weekends are priced at £180 per person, with dates available in April 2020.
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Sail in the Isles of Scilly
For a unique British adventure along mesmerising coastlines, take a trip to the beautiful Isles of Scilly, a cluster of five inhabited islands surrounded by azure blue waters. Located just off the Cornish coast, they are known for being the county’s very own tropical paradise. Visitors can hop aboard a sailboat and enjoy the fresh sea air. Alternatively, take a trip on SeaQuest, Scilly’s glassbottomed boat, for a mesmerising underwater safari. After a day spent enjoying Scilly’s clear waters, visitors in early spring can enjoy an evening of world-renowned star gazing, as the isles are an official Dark Skies location. Noted for having low light-pollution which makes the night sky spectacularly clear, visitors can bring a blanket, glasses and a bottle of fizz for a romantic evening under the sparkling stars. Visit the islands of Bryher or St Mary’s for some out-of-this-world dark skies. Cost: An accompanied day sailboat experience costs £125 for three hours or £165 for a full day. SeaQuest trips start from £14 for one hour.
Spy seals and puffins on Lindisfarne
Want to experience Britain’s natural beauty at a relaxed pace this spring? Travel to Northumberland’s historic Lindisfarne for medieval ruins, traditional pubs and the chance to see a unique walled garden. Also known as Holy Island, this charming tidal refuge offers a slice of rustic coastal life and a glimpse into Britain’s rich history. One unmissable stop is The Gertrude Jekyll garden. Nestled beside the wonderful Lindisfarne Castle, this rustic oasis dates back to 1911 and boasts vegetable patches, herbs and many beautiful blooms. Animal enthusiasts can also hop on a boat and travel to the nearby Farne Islands for a chance to spot colonies of fluffy puffins and grey seals that can be found basking on the rugged island rocks. Cost: The medieval ruins of Lindisfarne Priory cost £8.00 for adults, £4.80 for children under 16 and £20.80 for a family ticket. An all-day bird watching excursion in the Farne Islands costs £40. Grey seal spotting trips cost £15 per person.
Images courtesy of VisitBritain.com
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Soak up spring blossoms in Manchester
Manchester may be one of Britain’s most bustling cities, but just outside the busy centre visitors can find historic houses, perfectly pruned gardens and rustic countryside to hike in. One such springtime stop off close to Manchester is the historic house and gardens of Tatton Park. A delight for any green-fingered visitor, the spring months bring pale-pink cherry blossom to the Japanese garden, a blanket of bluebells to the arboretum and mean the traditional Italian garden is in full bloom. For a taste of the wilder side of the British countryside, visitors can hike their way to an outdoor adventure in the Manchester Peak District. The first National Park in the UK, the Peak District offers a wide range of landscapes and rock formations. One of the most iconic in the Manchester area is the Trinnacle, found on Saddleworth Moor, Oldham, which looks down on to the tranquil Dove Stone Reservoir. Cost: Entry to Tatton Park is £7 for adults, £5 for children and £19 for a family of five or less. (All prices quoted correct at the time of writing)
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Lisa Byott Senior Account Handler
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Al The Snail
Natalie Hill Account Handler
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Christian Oliver Account Handler
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Tyler Allen Account Handler
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Now you can put a face to the name!
Sarah Clarke - Senior Account Handler
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Catherine Wright Account Handler
Aston Albon Account Handler
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Connor Warman Account Handler
Kirsty Brundle Account Handler
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Did you know… … if you pitch up and leave your ‘van unattended overnight, you must tell your insurer?
With the longer days and Summer holidays ahead, we wish to remind our touring caravan insurance policyholders to be aware of the “not in use” clause that is within the majority of touring caravan insurance policies. Most tourer owners are unaware of this clause, which, in some cases, could see an insurance claim rejected if the caravan was "abandoned" at the time of the claim. For example, if you take your tourer on holiday and then leave it unattended where it is pitched for a few days - perhaps, due to violent illness meaning you go into hospital or, when simply pitching up then going off somewhere else - you could find in the event of a claim that you are not covered. This is because your insurance premiums are calculated on the caravan being stored at a storage site / at home or, being lived in while pitched up somewhere. Touring caravan sites are less secure and more easily accessed - so are at more risk of being stolen, damaged or broken in to.
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If you leave your caravan at a pitch even for a few days and go off elsewhere, it is essential to speak to your insurer and let them know. At least that way, they are aware of the circumstances and can advise if there is an additional premium to pay - giving you peace of mind that you are covered. So, if your holiday or break is cut short due to an unforeseen or unplanned circumstance that requires you to leave your caravan at a pitch, at least you will know if your tourer is covered or not. It is as simple as giving your insurer a call. Do you have more questions? Please call us on 01702 606301 – we’d love to help!
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At Cover4Caravans, our aim is not only to find you the most suitable and cost-effective cover for your ‘van, but to provide a first-class service. Following is some genuine feedback via Feefo from some of our customers. As always, we are thrilled to receive such continued positive feedback!
What our customers are saying!
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Relle the Rabbit in the picture above
“Good price only gone up pennies from last years’ charge not like most insurance companies, knowledgeable staff who listen thanks.” “Very friendly and efficient service. Easy to speak to, clear explanations of services offered.” “Excellent customer service, having inadvertently passed the renewal date for my caravan insurance I was helped to get an equivalent deal and instant cover, thank you!!”
Answer on back page
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“Very satisfied customer. Competitive price, same cover as others which were way more expensive. Customer Service prompt, friendly and took 2 phone calls only.” “Excellent service, knowledgeable & helpful staff, good dealing with special request about CASSOA storage, rapid despatch of documents.” “My first choice for caravan insurance. Excellent service as usual. Staff are unfailingly efficient and helpful, and prices are competitive.”
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My Secret Life Hello there! I’m Tyler Allen, and I'm an Account Handler at Cover4Caravans. I have worked here for about six months after having completed work experience. In my spare time, I love learning and also training in combat sports. Studying and being on the Robotics team I finished sixth form in 2019 with ‘A’ levels in History, Chemistry and Physics along with an EPQ (Extended Project Qualification) on the subject of overpopulation. Currently, I am studying ‘A’ level Mathematics and will be undertaking ‘A’ level Computer Science in the summer. I have always enjoyed learning because I have a desire for knowledge and being conversant in several fields. One of my proudest achievements of sixth form was being on the Robotics team - this was part of a national competition which gave me the opportunity to assist in the designing, programming and overall development of our own robot. Sadly, we could not attend the competition due to transportation issues,
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but I am sure our robot would have accomplished its task efficiently! Combat sports and Mike Tyson In addition to studying, I became interested in the world of boxing when I was 15. I became a fan of Mike Tyson after watching some of his legendary knockouts and, to this day, he remains my undisputed, all-time favourite boxer. At the age of 17, I started boxing training solely for the fitness aspect of the sport. I quickly discovered the demanding reality of the level of fitness required. As a result of the training over the years, I have observed an increase in my athletic ability which has helped me live a healthier and more cheerful life (other than when I get a black eye).
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I also enjoy mixed martial arts (MMA). I have spent many hours watching some antique fights and learning new skills to use from them. I began my MMA training when I was 18 and now go to MMA twice a week. One session is in hard sparring and the other is in practising technique and grappling. It is by far the most straining on the body sport I have ever engaged in as you have to defend against a variety of attacks such as punches, kicks, knees, elbows and grappling attempts. It is, however, the most rewarding sport I have participated in due to the skills I have learnt and one day, I hope to compete for fun and to test myself.
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Experience Britain’s animal magic this Easter The Spring sees Britain burst awake from its winter slumber, welcoming new animal arrivals and the return of thousands of migratory birds. For those wanting to be surrounded by the sounds of birdsong and lambs bleating, to get hands-on with farm animals or to spy some of the world’s rarest species, here’s where to experience the magic of Britain’s animal world this Easter. Words and images courtesy of VisitBritain.com.
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Where? North York Moors National Park, Where? Brecon Beacons, Wales North Yorkshire What better way to explore the majestic With its sweeping hills, heather moorlands surroundings of the Brecon Beacons this and rich woodland, the North York Moors spring than accompanied by miniature National Park comes alive in early spring. donkeys? Join sweet miniatures Maverick, Look out for pairs of turtle doves on the Goose, Bertie and Betty for a hillside picnic park’s southern fringes from April, with the and enjoy sweeping views of Pen y Fan, the Sutton Bank National Park Centre a great highest peak in the national park. Run by spot for spying the ‘bird of love’. This Nature Good Day Out, there’s also an opportunity to Calendar details where visitors can spot the play games and negotiate obstacles with the creatures in the North York Moors National donkeys in a schooling area, while learning Park throughout the year. about how they respond to body language and voice commands. Alternatively, embark Around 15km along the coast to the south, on a piggy walk and ‘Pig-Nic’ with kunekune more than half a million seabirds flock to pigs Holly, Hazel and Willow. the chalk cliffs of the Bempton Cliffs Nature Reserve between March and October, with the site home to England’s only mainland gannet breeding colony. This region is also renowned for its puffins, with visitors able to spot the distinctive colours at the Flamborough Cliffs Nature Reserve.
Cost: Access to Bempton Cliffs Nature Reserve is free for RSPB members or from £5 for adults and £2.50 for children. Entry to Flamborough Cliffs Nature Reserve and the Sutton Bank National Park Centre is free. Where? Amble, Northumberland A celebration of all things puffin-related, the annual Amble Puffin Festival from 23-24 May takes its inspiration from the 20,000 strong colony of puffins that inhabit the nearby Coquet Island, an offshore RSPB reserve. While the island itself is protected, visitors can embark on a Puffin Cruise to see newly hatched pufflings up close. Alongside bird watching and guided nature walks, the festival is designed to appeal to those of all ages and includes a craft fair, live music and an array of other activities at locations throughout Amble. Cost: Some events at the festival are ticketed and require a small fee. Prices for the Puffin Cruise vary, booking in advance is a must.
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Where? Northumberland National Park, Northumberland
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more alpacas! Visitors can become an alpaca trekker for the day, learning more about the beautiful creatures while taking in striking views of the saltmarshes and keeping the alpacas fit – all against a backdrop of fresh spring blooms and lush greenery.
Get hands-on with iconic birds of prey that are native to Northumberland National Park while surrounded by the fresh shoots of spring and the park’s tranquil countryside. Visitors can handle, feed and fly several birds Cost: Prices vary depending on group size as part of a falconry experience at Lady Hill and routes chosen. Farm, including the resident kestrel, buzzard, barn owl, tawny owl and peregrine falcon. Where? Pensthorpe Natural Park, Cost: Falconry experience from £89. Norfolk
In addition to its eclectic range of habitats, from wetlands and woodland to water meadows, Pensthorpe Natural Park is Visitors can explore the mysterious During the warmer months the route passes surroundings of Dartmoor National Park and constantly welcoming a number of new additions, including red squirrels. An active the Senni River, meaning visitors can paddle meet Dartmoor ponies on the Wild Ponies, breeding and reintroduction project at the Wild Lands experience. Part of The English with the pigs before venturing back for tea reserve, run by the Pensthorpe Conservation National Park Experience Collection, the and cream cakes. Visitors can also try their Trust, makes it a great location for seeing 3-4 hour trip takes in part of the historic hand at commanding a traditional Welsh Haytor Granite Tramway before a visit to the the young squirrels, alongside an array of border collie to move sheep around a field Dartmoor Pony Heritage Trust, where visitors migratory birds. while learning more about life on a working can try their hand at grooming, hoof-picking Located near Fakenham in Norfolk, a farm. With expert help from a trainer who and walking ponies around a show ring. 45-minute drive from Norwich, the 700competes at international sheep dog trials, acre reserve also includes the WildRootz visitors can master the commands and hand Discover the history of ponies in the region adventure play area for children, a dedicated signals and discover just how easy – or hard and see how the species has supported the sculpture trail and a discovery trail where – it can be! lives and work of farmers across Dartmoor, all of the family can learn more about the from the fields to quarries and everywhere Cost: Dinky donkey walks and piggy walks habitats in which Britain’s native wildlife cost from £35 for adults and £25 for children. in-between. thrives. The Sheep Dog experience is £25. Cost: Wild Ponies, Wild Lands from £125. Cost: Adult tickets from £9.95, child tickets from £8.95, with slight discounts available Where? Isle of Mull, Scotland Where? Exmoor National Park, Somerset when purchasing in advance online. See the magnificent golden eagle in flight in With scenery that inspired great poets such the western parts of the Scottish Highlands as William Wordsworth and Samuel Taylor from late April. Visitors to the Isle of Mull may Coleridge, Exmoor National Park also offers also spot Britain’s largest bird of prey, the rare an opportunity to fly back to nature. Wander white-tailed eagle. Successfully reintroduced through the magical Owl Garden of the to Scotland after becoming extinct in the UK Exmoor Owl & Hawk Centre, found at a 15th in the early 20th century, the majestic birds century National Trust farmstead, see owls use the region’s lochs and moorland as a up close and watch the spectacular sight of a breeding site, making these vast open lands hawk flying in to land. All flying experiences some of the best spots in Britain to see them must be booked in advance. up close. Cost: £65 per person for groups of up to eight Mull Eagle Watch is open from April and people, £55 per person for larger groups. offers ranger-led tours to view the impressive bird of prey, while visitors may also spy otters Where? Wells-next-the-Sea, Norfolk and deer alongside a host of other wildlife. Explore the bridleways and coastal paths Cost: Tickets for the Mull Eagle Watch are £10 of some of Norfolk’s most spectacular for adults and £5 for under 16s. countryside while accompanied by one or
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Where? Dartmoor National Park, Devon
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What is it REALLY like to run a holiday park? Have you ever been on caravanning trip, and wondered what it is like to Cakes & Ale Holiday Park Do you look at the idyllic surroundings and think: “I’d love to do this”?
our customers up to date and putting together blog posts on topics of interest for our customers and those searching the internet for answers to industry-relevant queries.
working here is easy. If they only see enough to think it must be a breeze, then we have done our job well enough to hide all the work and effort it takes to keep this place ticking over!
Here we speak to Abbie Dudley, Assistant Manager of Office & Facilities at the beautiful Cakes & Ale Holiday Park on the Suffolk coast. She tells us what it is really like running a site. Abbie says:
We put a lot of effort into sharing helpful information - we are quite well educated in the camping and caravanning world, so we like to share what we can. It is a constant challenge to ensure that we keep up with the latest industry news and to relay the interesting points to our customers.
Cakes and Ale is primarily a family-run business, and we are a relatively small team, but we are all very passionate about what we do. We aim to offer the perfect environment for our guests to relax and unwind in our haven of peace and tranquillity.
Running a holiday park is unlike any other job I’ve ever had. It is so many jobs, all rolled into one and tied up with a pretty bow! Every day is different, and we are lucky enough to have so many returning customers, so it’s nice to have a chat and catch up when they visit. Keeping up to date and our customers informed My job has changed dramatically over the past 4 years, to keep up with the everevolving habits of UK staycationers. These days, so much time is spent online, posting on our social media pages to keep
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We enjoy knowing all of our potential customers have received the best, impartial and factual information before deciding to purchase a Holiday Home. Well informed customers make for happy customers! I take it as a compliment if people assume that working here is easy People tend to think that it must be like being on holiday, or that we must get bored over the winter when the touring field closes. In all honesty, I take it as a compliment if people assume that
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Just seeing that we have enabled memories to be made and dreams to come true, that is real job satisfaction and makes all of the behind the scenes work worthwhile. Cakes and Ale (the name came from the books by William Somerset Maugham and are synonymous with the good life!) is a family and dog-friendly site with holiday homes and an adults-only tourer and camping area. To find out more, visit: https://www.cakesandale.co.uk/ or visit the site’s Facebook page here.
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to our customers regarding caravan storage This is an important reminder to our customers that if you change storage location for your Touring Caravan, you MUST inform us immediately. Failure to do so may invalidate your Insurance Policy.
Where can I store my van?
It is imperative that we have the correct information relating to where your Touring Caravan is stored to ensure that it is kept at a secure, insurerapproved location. We approve various locations including but not limited to: CaSSOA Storage Sites, Home Driveways, dedicated caravan storage sites etc. Leaving your Touring Caravan in unsecure places such as communal parking areas, pub car parks, a friend’s field etc. leaves it vulnerable to theft and damage. In fact, because of the high risk of loss or damage, typically no caravan insurance provider will agree to insure a Touring Caravan that is stored at an unsecure and unofficial location such as these.
Don’t delay, contact us! If you have recently moved your Touring Caravan to a new storage location and have not informed us, please call us today on 01702 606301. As always, if you have any concerns or questions relating to any aspect of your cover, a simple ‘phone call is all it takes. Further reading: Guide to Caravan Storage and Security. Videos: Caravan Security and Insurance Video and Caravan Storage and Insurance.
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Calendar of events
2020
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What’s on? The new season is now in full swing, so here are some events coming up in the next few months that you may be interested in. All details are correct at time of going to press - but do check that an event is still running before you leave!
17 – 19 April 2020 - East of England Showground, Peterborough PE2 6XE The National Motorhome & Campervan Show Stay onsite and enjoy a weekend away with four nights’ of live entertainment (including 70’s legends Suzi Quatro and The Sweet) or visit for the day. Find your dream vehicle with over 600 new and used on display from more than 60 dealers. Enjoy free 20-minute manoeuvring courses and campervan test drives from The Caravan and Motorhome Club.
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Cover4Caravan Home
The Cover4 Team
Baxter Building 80 Baxter Avenue Southend on Sea Essex SS2 6HZ
Michael Stammers Manager
Team Number: 01702 606 301
Megan Herbert Senior Account Handler
Fax: 01702 606 367 Email: cover4caravans@alanblunden.co.uk
Sarah Clarke Senior Account Handler
Lisa Byott Senior Account Handler Natalie Hill Account Handler Catherine Wright Account Handler
24 – 26 April 2020 - New Forest Show Ground, Clay Hill, Brockenhurst SO42 7QH
Website:
Caravan & Motorhome Show
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Kirsty Brundle Account Handler
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Aston Albon Account Handler
Join us at the New Forest Show Ground for a day of all things Caravan & Motorhome. Campers can stay for up to 4 nights and enjoy 2 nights’ of fantastic live entertainment, a licensed bar and a variety of food options. Take a look at the huge range of both new and used caravans and motorhomes from all your local and regional dealers.
Tyler Allen Account Handler
Connor Warman Account Handler
15 – 17 May 2020 – Newbury Showground, Hermitage, Thatcham RG18 9QZ
Christian Oliver Account Handler
The Southern Motorhome & Campervan Show
Ann Thompson PA to Directors
We look forward to welcoming you in your motorhome, campervan, caravan or tent for a long weekend away or just the day. Browse the 200+ exhibitors who will be attending over the weekend and enjoy the evening entertainment.
Richard Burgess Director
Answer from page 5 Where’s Relle the Rabbit Location of 2E
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