Birkbeck
University of London BBK-XCRI: future-proofing our course data systems and procedures Project steps 5
6
New technical infrastructure: new Oracle database (PDB) pulling data from 3 data sources – data export to Plone CMS: output for web and print
Technical spec/ development: Fully dressed use cases for CMS development; fully documented processes for PDB; wireframes for all web pages
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Business process review: Cross-department stakeholders; post-it notes!
New ER role: Support and quality control; approval – cut down on bottleneck
New XCRI-CAP feed
What’s got us through? k Goodwill/professionalism of project team k Cross-department working k High-quality and dependable outsourcing agencies k Agile project management methodology k Fully documented project meetings k Internal communications tool (Yammer) replacing email as basis for all project conversations, agreements, minutes, agendas, etc. k Biscuits and chocolate!
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Competitor analysis: What works? What doesn’t?
New workflow: Fully devolved content maintenance to School staff, with QA safeguards
Main challenge 2 key project staff left within the first 3 months. What did we do? k Re-engineered project plan k Reset priorities and reschedule deadlines k Converted project into stages k Outsourced development work