Jobpostings Magazine: November 2014 Vol. 17 No. 3

CAREERS. EDUCATION. IDEAS. ALL OF IT. | JOBPOSTINGS.CA

MBA special report | master’s programS lead to a plethora of careers Behind banking | CAREERS IN diversity, technology AND quality assurance plus the usual suspects

Crunchin’ Numbers / interview tips / soft skills / Startup / SALARY REPORT / timeline

An entire issue dedicated to advancing careers for women in technology, trades, mobile app development, insurance, and more.

NOVEMBER 2014 | VOL. 17 NO. 3

is key to you AND your organization’s

Learn to not only survive but thrive on a team

ADVERTISING – MEDIA MANAGEMENT ALTERNATIVE DISPUTE RESOLUTION EVENT MANAGEMENT FASHION MANAGEMENT & PROMOTIONS FINANCIAL PLANNING GLOBAL BUSINESS MANAGEMENT HUMAN RESOURCES MANAGEMENT INTERNATIONAL DEVELOPMENT MARKETING MANAGEMENT PUBLIC ADMINISTRATION

business.humber.ca/postgrad

TABLE OF CONTENTS

THE FRONT PAGES 19

THE FRONT PAGES 05 Crunchin’ Numbers Check out stats on Canada’s female workforce.

07 Interview tips Recruitment consultants at SGI ask and answer “Tell me about a time when a demanding customer came to you with an unreasonable request for service that you couldn’t address.”

09 SOFT SKILLS Our HR expert tells us how to thrive in a team and still get the work done.

10 Startup

13

Lily Tse, founder of Think Dirty App, talks passion, drive, and making a real difference with your startup.

CAREER REPORTS 13 TRADES TAKEOVER Construction isn’t just for men anymore; these women are building careers in a traditionally male industry.

14 The other side of banking There’s more to banking than helping customers open savings accounts.

27 10

17 The language of claims With so many different roles in insurance, there could be one just for you.

FEATURES 19 The care unit Women account for over one million health care professionals in Canada. What makes it such a great field for young women?

23 The science of apps

28 23

In a field dominated by men, women are getting in touch with their techie side with a career in mobile development.

EDUCATION 27 All about MBAs

THE BACK PAGES 33 SALARY REPORT The gender wage gap is closing, but we still have a long way to go.

35 TIMELINE Women have fought hard for equal rights in Canada. Here’s a work-focused breakdown.

Jobpostings.ca | NovembeR 2014

There’s no definite road to success, but getting an MBA is pretty close. We explain how to get into business school, and what international opportunities are available.

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MASTHEAD | AD INDEX

NOVEMBER 2014 | JOBPOSTINGS.CA

// Publisher | Nathan Laurie | nlaurie@jobpostings.ca // Associate Publisher | Mark Laurie // Editor | James Michael McDonald | jmcdonald@jobpostings.ca, @mcjamdonald // Art Director | Anthony Capano // Staff Writer | Megan Santos | msantos@jobpostings.ca, @megnifisantos // Communications and Project Manager | David Tal // Communications Coordinator | Jamie Bertolini // Senior National Account Manager | Mary Vanderpas // Education Account Manager | Shannon Tracey // National Account Manager | Mirelle Shimonov Contributors: HEIDI MURPHY

Photos from thinkstock.com and istock.com are used throughout this issue; individual artists have been credited. Cover Photo: nyul Jobpostings magazine is published eight times in the school year. Copies of Jobpostings are distributed to over 105 universities and colleges across Canada.

Contents of this publication are protected by copyright and may not be reprinted in whole or part without permission of the publishers.

“Let us make our future now, and let us make our dreams tomorrow’s reality.” — Malala Yousafzai.

Jobpostings.ca | NOVEmBER 2014

CONTACT: 25 Imperial Street, Suite 100 Toronto, ON M5P 1B9 | jobpostings.ca | 416.932.8866 ext. 221 | info@jobpostings.ca

2

whos hiring

25 CSIS

SCHOOL INDEX

04 CPA Ontario

26 Farm Credit Canada

08 The Home Depot

32 The New England Center For Children

IFC Humber, The Business School, Postgrad

15 Edward Jones

34 Aecon

16 SGI

36 Investors Group

18 Canadian Forces

36 Nav Canada

21 Enterprise

IBC College Pro

22 Loblaw

0BC Target

06 Humber, The Business School, International Development 12 Humber, The Business School, Event Management 26 Dalhousie University, Faculty of Management 30 Sheridan College

30 UC Berkeley, Master of Engineering 30 University of Lethbridge 30 Ross University School of Veterinary Medicine 30 Ross University School of Medicine 30 Conestoga College 30 Queen’s University 30 Brock University

30 Dalhousie University, Corporate Residency MBA 30 American University of the Caribbean School of Medicine 31 Humber College , School of Social & Community Services 31 Thompson Rivers University

General Ads 16 Insurance Institute of Canada 32 Futurpreneur

THE FRONT PAGES

Narrowing the wage gap In order to continue to make strides in equality, we have to keep celebrating women, which is why we release this issue each year.

As some background, I was raised predominantly by strong women. My mom was a single parent and raised me with conviction.

And when she worked nights, my grandmothers took turns looking after me—wise, fun, intelligent women that likely taught me more than anyone else. So when I was told to organize our yearly women’s issue, I was obviously excited.

It was surprising, however, that friends and peers made statements like “why do we need a women’s issue? It’s 2014.”

In a way, they’re right. Things are better now than ever before for women in the workplace. More than ever, women are venturing into traditionally male roles and taking on leadership and political positions as well.

That said, I believe women’s issues of all types of publications are important, for a number of reasons. Primarily, I think showcasing the great successes of women reminds us how far we’ve come, and how much more work towards equality we have left. Boys’ clubs still exist, shown by only 4.5 per cent of the Fortune 1000 have female CEOs. These issues are also key in repeatedly showing the abilities and accomplishments of women to the rest of the world, to continue to push for worldwide gender equality. Although our issue may be a drop in the bucket in that push, we should all do what we can to eradicate discrimination as best we can.

In this issue, we discuss women paving their way in fields like construction, finance, and insurance. We talk to female caregivers and leaders in the health care industry, as well as women developing mobile apps. We also chose to put our MBA special report in this issue to encourage women to reach for the top.

Happy reading!

Jobpostings.ca | NovembeR 2014

Although we can see gender equality on the horizon, we still have a ways to go before it’s a true reality in all workplaces. Hopefully our issue informs you of the strides we’ve made and the distance we have left to travel.

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THE PROS Sharon Barnes-Simmonds Chartered Professional Accountant Sharon Barnes-Simmonds sees the world from a global perspective. She sits in the accounting director’s chair at the Toronto International Film Festival (TIFF), where her expert skills and vision have helped make it a worldwide success.

#

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goCPAontario.ca

CRUNCHIN’ NUMBERS | WOMEN @ WORK

THE FRONT PAGES

Hey, ladies: At Jobpostings, November is your month! As women continue to progress professionally and climb up the corporate ladder, the Canadian workplace is looking a lot more diverse. Here are the numbers you should know about today’s working women.

Words Megan Santos // Illustrations Anthony Capano

IN 2009, THERE WERE 7.1 MILLION WOMEN IN PAID EMPLOYMENT, COMPARED TO 6.9 MILLION MEN.

THE PERCENTAGE OF EMPLOYED WOMEN WITH CHILDREN UNDER THE AGE OF SIX MORE THAN DOUBLED FROM 1976 TO 2012.

Sources: catalyst.org, statcan.gc.ca, hrsdc.gc.ca, ctvnews.ca

CRUNCHIN’ NUMBERS

8 MILLION

31% 68%

IN 2006, 20% OF THE TOTAL FEMALE POPULATION IN CANADA WERE IMMIGRANTS.

7 MILLION

6 MILLION

1976

2012 5 MILLION

4 MILLION

3 MILLION

2 MILLION

1 MILLION

IN 2012, 35% OF WOMEN WERE IN MANAGEMENT POSITIONS.

IN 2010–2011, WOMEN ACCOUNTED FOR 35% OF MBAS.

MEN EMPLOYED

WOMEN EMPLOYED

RETAIL SALES: 4.7% | ADMINISTRATIVE ASSISTANTS: 4% | REGISTERED NURSES: 3.4% CASHIERS: 3.3% | ELEMENTARY SCHOOL TEACHERS: 2.9%

TEACHERS

CASHIERS

NURSES

ADMIN ASSISTANTS

RETAIL SALES

14.6% OF WOMEN HELD FORTUNE 500 EXECUTIVE OFFICER POSITIONS IN 2013.

Jobpostings.ca | NovembeR 2014

THE MOST COMMON OCCUPATIONS AMONGST WOMEN TODAY

05

POSTGRADUATE CERTIFICATE

FROM PROJECT DESIGN AND PLANNING TO OPERATIONS MANAGEMENT, THIS PROGRAM OFFERS THE UNIQUE SKILLS YOU WILL NEED TO LAUNCH YOUR CAREER AS A PROJECT COORDINATOR, GENDER SPECIALIST, HUMAN RIGHTS OFFICER, HUMANITARIAN LOGISTICIAN AND MANY OTHER EXCITING CAREER OPTIONS.

business.humber.ca/postgrad

INTERVIEW TIPS | unreasonable requests

THE FRONT PAGES

INTERVIEW TIPS

Our HR connections tell us what they want to hear in an interview.

Q // Tell me about a time when a demanding customer came to you with an unreasonable request for service that you couldn’t address.

Recruiters seek the best qualified candidate: hiring people who demonstrate behaviors that align with the values of their organization. So why would we ask a question that forces a candidate to tell us about a time when the result may not have been favourable? Wouldn’t we be looking for someone who demonstrates behaviors to get the job done right? Of course, but the perception of what’s “right” can be misleading.

Situation The first, most recent example that comes to mind is usually the best answer.

Ashley Holinaty, Tara Boutin, Jenny Ly, & Cody O’Watch Recruitment consultants | SGI

“I worked front desk at XYZ hotel. We had no vacancy and a gentleman without a reservation wanted a room. He was irate.”

Action Focus on what you did, not we or our team. Focus on techniques used, go the extra mile, listen, empathize, and expand using detail.

“I actively listened to him rant and instead of telling him what I couldn’t do, I thought of things I could. I phoned alternate options, including a B&B. I asked one motel and one B&B to hold their rooms for 10 minutes. I explained to the man, ‘I have some options. While they aren’t with us, I’ve found a room at the 123 Motel in the West and the Jane-Doe Bed and Breakfast in the East.’ He chose the B&B. I booked his room and called a taxi.”

Result Ease the negative impact. Discuss customer and management follow-up.

Interviewers look for candidates to provide a response where the answer’s not easy. This provides opportunity to assess your ability to handle conflict and keep the situation positive. Easier said than done, but that’s where the role of the interviewer becomes crucial. A good interviewer will put you at ease, build rapport, make you comfortable, gather information, and will do so in a way that supports you and tries to minimize the negative information.

Jobpostings.ca | NovembeR 2014

“The gentleman said he preferred to stay with us, but accepted the B&B. He apologized for raising his voice and when I helped him load his luggage into the taxi, he thanked me.”

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“ I love that

The Home Depot supports

a team environment that truly takes care of their people.”

Tuition Reimbursement Program To support and encourage our associates who enroll in school to pursue a degree or professional development we reimburse 50% of college, university or technical school fees up to a maximum of $5,000 per year.

That’s the power of The Home Depot.

Apply online at homedepotjobs.ca/1897 or text HOMEDEPOT to 998899 for information on upcoming career fairs and opportunities in your area.

We are committed to diversity as an equal opportunity employer.

SOFT SKILLS | TEAMWORK

THE FRONT PAGES

Words Heidi Murphy // Illustration Anthony Capano

is key to you and your organization’s

Learn to not only survive but thrive on a team

In school, it’s dreaded: the group project can be synonymous with torture. You get shoved into a group or, if you were lucky, get to pick your own. Then you spend half the meetings trying to juggle the generally insane schedules of post-secondary students, only to have constant arguments as to the value of a PowerPoint versus putting the presentation into interpretive dance.

It seems that there was some method to the madness of our teachers and professors, since the workplace is no different. And in this case, you generally don’t choose your team.

ply, it makes the work stronger, but only if you can get over your Communication and personal investment for the benaccountability efit of the group and the project.

The simplest way to succeed in Be open to new ideas and other a group is to keep everyone in points of view, and thank people the loop as to what’s happening for them. on your team. Constant communication via email is even more Conflict management important if you’re working on Inevitably there will be argua team with remote employees. ments and that’s a good thing.

A good idea at the end of every Conflict breeds superior work meeting is to have each person and also strengthens the team state what they are responsible members’ comfort level with one for completing to ensure it gets other. However, like in any reladone. Sometimes what you think tionship, everyone needs to fight is clear may not be clear to every- fair. That means listening to all one, so this ensures everyone is on viewpoints; if a member isn’t the same page. contributing, someone needs to ask that person what they think.

Check your ego Sometimes when you’ve worked Working on a team isn’t easy, but very hard on something, you can ultimately can be very rewardbecome personally invested in it, ing. Bounce ideas around and only to have it torn apart by your delegate work (and stress). You co-workers, leaving you devas- have people surrounding you tated. Discussions about work who understand what you’re goand projects are a key reason ing through. Working through teamwork is so great. It allows us teamwork, whether the team is to share alternate points of view stellar or struggling, will help you and new perspectives you may become a stronger employee and have never considered. Put sim- readies you for work to come.

Jobpostings.ca | NovembeR 2014

Teamwork definitely has its benefits; the brainstorming and collaboration generally leads to superior work. Two minds are certainly better than one, but it can be difficult coming to a consensus. Personalities clash and egos get in the way, so learning to survive and thrive can be a challenge. That said, you’d be smart to know this early in your career, as more than likely you will spend the rest of your working life par-

ticipating in or managing teams.

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STARTUP | THINK DIRTY

®

The nitty-gritty side of entrepreneurship

Jobpostings.ca | NOVEmBER 2014

Lily Tse of Think Dirty created a brand to help all people live and be healthy.

10

“I always look out for potential risks, like environmental risks.

A few years ago, I watched a documentary about cosmetics and how they’re very loosely regulated because, unlike food and drugs, for some reason there are some grey areas for cosmetics,” says Lily Tse, founder of Think Dirty Inc. “A lot of ingredients aren’t disclosed and, in some cases, there are chemicals that aren’t very good for our health,” she says.

“For that reason, I find that I always look for what is in cosmetic products and I realized the chemical names are just impossible to remember.” Hence began the Think Dirty project, a brand encouraging consumers to be aware of what they put in and on their bodies.

In 2013, the company launched their self-titled app, a way for users to quickly learn of potentially toxic ingredients in

their cosmetics and other products.

“With the app, you can search products in two ways: you can either type it in, if you know the name, or if the product has a barcode, you can scan it and it will show you what the rating is overall,” Lily explains. “You can also tap onto another view which gives you the full listing of ingredients rated from the most unsafe to the safest ones.” The information incorporated with each product includes academic journal abstracts and government sources, so consumers know the facts are real.

Initially, it was a lot of hard work to compile all this information. “It was a lot of sleepless nights,” she says. “The interesting thing is a lot of these resources exist on government websites. On Health Canada, they have something called the ingredients hotlist. The problem is these websites were never

THE FRONT PAGES

Words James Michael McDonald // Images Think Dirty

designed to be user-friendly.” So the information had to be uploaded to the app, which can take a lot of time and manpower.

Like any entrepreneur, Lily had many challenges in the early stages of her startup. She mentions limited resources as one great hurdle in starting Think Dirty.

That said, that passion on one project can drive a young entrepreneur to great heights. “That ties back to how badly you want this thing to exist,” she says. “This idea has been in my head even when I was working full-time a few years back. The only reason why I have to do it is because every day that I’m not doing it, it makes me feel uncomfortable.”

In the near future, Lily would like to grow to Android because users are requesting it. When thinking of down the road, she sees Think Dirty expanding to a larger brand. “Beyond the entrepreneurship as a calling, really educating people about non-toxic, organic, healthy living lifestyle is my personal calling,” she says.

“I hope to grow the Think Dirty app into almost a movement.

If this is the app that everyone will talk about, that would make me happy.”

Jobpostings.ca | NovembeR 2014

“Like most people, it was financial and human capital restrictions,” she says. “As someone who was a first-time entrepreneur, you also have to convince people that you have what it takes to be it.” She says that unlike some entrepreneurs that start multiple businesses in different fields, entrepreneurs like Lily, who are focused on a single goal, have to prove to others that she’ll be successful.

Lily says there is no such thing as a typical day as the CEO of her business. Her daily duties range from checking emails, dealing with development or database issues, focusing on business development—including work through an incubator program, speaking with mentors and advisors—participating in marketing opportunities like trade shows, being interviewed for press, and posting on social media. “I’m kind of the chief advertorial role,” she says. “People contribute, but I still have to review and make sure they align with our brand tone and personality. It’s a lot of different things.”

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FROM TRADE SHOWS TO WEDDINGS TO CULTURAL FESTIVALS, THIS PROGRAM OFFERS THE UNIQUE SKILLS YOU WILL NEED TO LAUNCH YOUR CAREER AS AN EVENT COORDINATOR, SPECIAL EVENTS ORGANIZER, ACCOUNT REPRESENTATIVE, CORPORATE MEETING PLANNER AND MANY OTHER EXCITING CAREER OPTIONS.

business.humber.ca/postgrad

TRADES | CONSTRUCTION

CAREER REPORTS

Women are breaking workplace barriers in construction.

Working in construction means working with your hands and, for years, has been most recognized as an industry dominated by men.

Though still very much a male majority, with only over 11 per cent of the industry made up of women, these ladies are striving for success in the field in their own ways.

Building blocks over Barbies

I always had an interest in building and architecture and was just curious to learn new things.

“I always had an interest in building and architecture and was just curious to learn new things,” says Lara Murphy, co-founder and co-owner of Ryan Murphy Construction Inc. “Within my family, I was the fixer-upper and was the kid in my community always doing stuff—painting, fixing people’s gardens, shoveling snow.”

Being the go-to person for little neighbourhood fixes in her home province of New Brunswick, Murphy then shifted her construction knowledge to Western Canada with her move to Calgary in 2005. Since she wasn’t familiar with other tradespeople in the city, she used her new venture as an opportunity to make contacts and network, which eventually led her to start her own company with business partner Karen Ryan.

It runs in the family In 2012, certified general contractor Aja De Los Santos started Investcove Properties, a general contracting and design firm special-

izing in interior renovations for residential and commercial properties. With an entrepreneurial mind, a family in contracting, and an MBA under her belt, De Los Santos says her inspiration to become a general contractor came to her naturally.

“It just happened organically,” she explains.

“A lot of my mother’s side of the family is in contracting,” adding that her accounting role with a construction company also helped spark her interest in the field. Picking up skills in planning and project management while in her numbers role, De Los Santos eventually found herself building her own renovations clientele.

Women in construction Being part of a male-dominated industry, De Los Santos admits there were times when she was challenged on the job. Executing more of the project management tasks and less of the labour, she says some outsiders didn’t believe in her ability to manage and complete the labour intensive jobs.

But, despite the challenges, she does believe the industry is headed toward a more educated space. “I see a lot more female engineers, contractors, and I work with a lot of materials companies that are owned by women.”

Alternatively for Murphy, she can’t pinpoint an instance where she was challenged for being a woman in the industry. Through recognizing their positive experiences, Murphy’s been able to turn those instances into opportunities to mentor other young people.

“There needs to be a lot of work to promote women that want to go into construction or project management, and there’s a lot of work to be done,” she says. “In Canada—in Alberta, in particular—the trades is definitely an area that there needs to be focusing on.”

Jobpostings.ca | NovembeR 2014

“We tried doing a small project together for a Christian Dior makeup counter, and we worked doing it as a team,” says Murphy, after meeting Ryan in Calgary and chatting about the industry and their backgrounds in construction. “It went really well so we basically got together in September of 2008 and Karen moved here from Montreal, and that’s how the whole process started.”

Words Megan Santos // Image Maros Bauer

Trades takeover

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BANKING | TECHNOLOGY & DIVERSITY

Words Megan Santos // Image Jupiter Images

BEHIND THE SCENES

Think banking is only about handling cash and paying off debts? Think again.

Banks are where our everyday transactions are processed.

Whether you’re applying for a mortgage, paying off a bill, or transferring the $50 you owe to your friend, banks are a part of it all. But sometimes, what we don’t see is that behind the bank tellers and loan specialists are very crucial roles within banking operations, often unnoticed.

Financial tech For Zoya Shrivastava, it was a mix of her expertise in technology and a curiosity for business that landed her a tech role at RBC Capital Markets. Currently working as a technical systems analyst in RBC’s New Grad Rotational Program, Shrivastava focuses her work days on quality assurance.

Jobpostings.ca | NOVEmBER 2014

“I work on projects that help existing systems to make changes, and implement new features,” she says, explaining her day-today responsibilities. “I’m the person that makes sure that any changes made fit the requirements. I do testing, I make test plans, and I talk to the users.”

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Graduating with a university degree in engineering and a minor in business, Shrivastava explains that she stumbled upon the “financial technology” term through a quick Google search on roles in business and technology.

“Right now I work in the technology role, but every day I work on financial systems, so I have to learn the finance part of it to understand the technology part of it,” she says. “I wasn’t just doing something that I know, and something I’m comfortable with.”

The fact that Shrivastava didn’t have much background in the finance industry posed as an obvious challenge when she first

started her role at RBC Capital Markets. She says that in order to break into the banking field with a forte in technology, it’s important to have an interest in both areas.

“The more you know, the better. Even though you’re not working from a financial perspective, it’ll just help you understand.”

Diversity Diversity is a role familiar to many large corporations and is slowly being implemented to others. At Scotiabank, this is one of the key areas of focus when it comes to recruitment. Kaye Leslie, manager of workforce diversity, is responsible for the hiring of candidates with disabilities, in addition to educating on diversity both internally and on campuses.

“In order to promote people with disabilities, we go out to colleges and universities on a regular basis, and we promote Scotiabank as an employer of choice.”

One of the ways Leslie and her team aim to promote diverse employment at Scotiabank is through networking sessions, implemented over the last seven years. “We invite 10 or 12 candidates with disabilities and we match them with hiring managers. Our goal is to hire a number of individuals from each session.”

Seeing that banks were becoming more progressive, Leslie was inspired to pursue the industry after getting her start working in the government and public sector. “They seemed to be a leading edge when it comes to working with diversity,” she says. “Because our customers are very diverse, it makes total sense to have people serving them who are reflective of the community we serve.”

Edward Jones received the highest numerical score among full service brokerage firms in the proprietary J.D. Power 2013-2014 Canadian Full Service Investor Satisfaction StudiesSM. 2014 study based on 4,623 total responses measuring 13 brokerage firms and measures opinions of investors who used full-service investment institutions.

Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014.

Your experiences may vary. Visit jdpower.com.

Choose a career that values who you are What are you good at? What are your ambitions?

No matter what your answer, you may be surprised to learn that the insurance industry has a career path that could take you exactly where you want to go.

Insurance affects virtually everything we do in life and in business. And because insurance is all around us, the industry has a wide variety of careers to match your ambitions.

Look for us on campus! Visit our website to find out more about our events and rewarding career paths in the insurance industry. www.career-connections.info

Start here

CLIENT: CCC_Margaret Parent

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ARTWORK: 100%one of Canada’s SGI has been named RELEASED: straight years.

WeMM.DD.YY offer a wide range Myriad, ATEgyptian include aFONTS: day off every two weeks, employee pension contribution matched by the employer, flexible spending account, wellness spending account and education assistance programs.

For more information on how to green light your career at SGI, visit the Careers section at www.sgi.sk.ca.

Belton Johnson

Lee-Ann Ross

Jason Tank

Sonali Fernando

Clerk 4 – Claims Support Services Employee since: 2011

Adjuster 2 Employee since: 2000

Partsperson 1 Employee since: 2005

IT Programmer Analyst Employee since: 2009

insurance | various roles

CAREER REPORTS

There are many different roles in insurance, but protecting people and property is number one on all agendas.

Underwriters, adjusters, claims examiners, and policy clerks: positions all too familiar to the insurance world. To us, these are roles foreign to our common knowledge, but are crucial to our everyday lives and the operations of our businesses.

What comes with the job

When they’ve had a disruption, it’s about getting them back on track and helping them get back to the way they were before the event occurred.

Working in claims requires a balance of phone calls, customer service, information collection, and filing policies. Carrie Petersen, supervisor for Regina’s commercial claims at SGI, is a 17-year insurance veteran with extensive experience in auto claims.

“I handle phone calls from body shops, brokers, and SGI staff from other departments,” she says. Her days can be unpredictable, adding that she also meets with senior adjusters to discuss coverage and liability decisions. “I also approve legal requests, large loss reports, post payment audits, prepayment audits, coverage denials, and the approval of payments over specific limits.”

Despite the everyday pressures that come with the job, Petersen says that she was inspired to get into the field from the satisfaction she got from her role. “Being able to help someone through a difficult time in their life is what has inspired me the most.”

During these times, Petersen turns to her staff and mentors them through these situations.

“In listening to what the staff are saying, I attempt to keep the staff morale at a positive level by continually working at new ways of doing things, and coming up with ideas for change in an attempt to keep the staff motivated and the work moving forward.”

Overlooking the department From auto insurance to home, commercial, and life, Sharon Bridge’s responsibilities cover all claims departments in the Ontario region for Intact Insurance. As the deputy senior VP of claims, she works with over 100 claims professionals and manages the claims from the different services offered at Intact.

“I’m responsible for ensuring that we provide the customer service and adjudicate the claims that are in accordance with the policy coverage.”

In claims, their main role is to help people, Bridge says. “When they’ve had a disruption, it’s about getting them back on track and helping them get back to the way they were before the event occurred.” With that comes the responsibility of being adaptable and flexible. “You need to be able to think quickly and respond, and you really need to be customer service oriented.”

For students interested in a career in insurance, Bridge says to first understand what the industry is all about. “There are a variety of careers depending on what you want to do; however, insurance is insurance,” she explains. “You provide a product to protect certain things. Sometimes [that may be] a person or something someone might own.”

Jobpostings.ca | NovembeR 2014

With a growing province in Saskatchewan, Petersen says she’s sometimes challenged with ensuring the expectations of customers are met. “More people are on the roads resulting in more auto accidents and claims,” she explains. “It is difficult for the adjusters to keep up with all of their regular duties such as new claims, phone messages, emails, and a remembering to review all of their outstanding priorities.”

Words Megan Santos // Image Jirsak Photography

The language of claims

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WANTED :

RECHERCHONS :

HEALTH CARE SPECIALISTS

SPÉCIALISTES EN SOINS DE SANTÉ

“I always knew I wanted to work in the medical field and it’s expensive paying your way through university. When I saw the option of getting education paid for by the Forces, I decided to take the plunge. It turned out to be a pretty great decision.”

« J’ai toujours su que je voulais travailler dans le domaine médical, mais les études universitaires, c’est vraiment dispendieux. Lorsque j’ai appris que les Forces pouvaient payer mes études, j’ai décidé de franchir le pas. Et c’était une excellente décision. »

Corporal ASHLEY STEWART

Capitaine ASHLEY STEWART

Education and training opportunities are available for a variety of occupations.

Des possibilités d’éducation et de formation sont disponibles pour une vaste gamme de professions.

JOIN US

ENGAGEZ-VOUS

Words Megan Santos // Illustration Anthony Capano

My best friend is a nurse. From the moment she stepped into her first Ryerson nursing class six years ago as a fresh-faced, first-year to the last two years she’s worked in the ER, I’ve never come across someone so passionate about her job.

Health care is a huge industry for women, with nearly 1.8 million women employed in the Canadian health care and social assistance sector in 2013, (almost five times more than men working in the same industry).

Jobpostings.ca | NovembeR 2014

She’ll sometimes casually say “Yes, I save lives,” chuckling under her breath whenever someone asks her what she does for a living. And she’ll always share stories—the happy, sad, and strange—to which I’ll notice how much she really does make a difference in caring for others.

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HEALTH CARE | NURSING & PATIENT CARE

MakING a difference

The road to nursing

The CAREER payoff

As a motivated, third-year health sciences student, Nicole Paviglianiti took it upon herself to go beyond the requirements of the Western University program she was enrolled in, and found herself interning for the United Nations in Thailand.

It wasn’t until her first year at Western University as a bachelor of health sciences student that Kendra Dziuba knew she wanted to be a nurse. Her transition from health sciences to nursing was more of a challenge than expected, but through building professional relationships with professors and pushing herself academically, she is now studying nursing in the Western University and Fanshawe College collaborative program.

For the last 10 years, Lesley DonaldsonReid has been working as an emergency nurse. As a seasoned health care professional, she has an academic background in nursing and human biology and also has experience in adult acute medicine and working as an agency nurse.

Travelling to over 40 countries with her parents from a young age, she became inspired to get into the field from the diversity of people she met along the way.

“I’ve experienced a lot of cool things and developed a passion for helping others in enabling them to be the best they can be,” she explains. “Health care isn’t only about medicine; it’s about the bigger picture and making an impact.”

Researching opportunities and having no luck in finding something fit for her, Paviglianiti decided she’d create her own internship until she finally got the nod from the UN.

Jobpostings.ca | NOVEmBER 2014

“I worked for the UN under UNESCO in the HIV AIDS health promotion unit,” she says, where she worked for six weeks helping with policy papers and writing newspaper articles. “What I found most impactful was having the opportunity to help with developing health promotion programs for Thai secondary schools in regards to their sex education curriculum.”

20

Still unsure of her career focus after graduation and just starting the third year of her program this September, Paviglianiti says her general health sciences degree allows her to get a taste of what the health sector has to offer.

She recommends other students in her position not refrain from exploring their options within the field. “There are so many amazing opportunities for learning if you are passionate and motivated and put yourself out there,” she says. “For example, with some hard work and research I created my own internship that ended up changing my life.”

“I have become grounded in my education, as before I dealt with many feelings of doubt and anxiety as a health sciences student,” she explains, but admits there are obstacles to overcome in order to progress not only as a student, but also as a future nurse.

It is realizing that the whole patient is the focus, not just their illness or disease.

Through her studies, she quickly learned what it meant to be a good nurse. “It is realizing that the whole patient is the focus, not just their illness or disease,” says Dziuba.

“Caring is an important aspect taught in the program, and it is strongly advocated that nurses must elicit trust, respect, empathy, professional intimacy, and power.”

As a changing industry that requires interaction and empathy, Dziuba says health care is a natural fit for women. “Women are natural caregivers and health care is an environment that needs caring, compassionate individuals,” she explains. “Every work environment is different, so if women are able to address their strengths of their personality early on, it can lead them to the right role.”

What drew Donaldson-Reid to the field was the responsibility of helping others. “I used to volunteer with St. John Ambulance because I’m the kind of person who jumps up to help during a crisis,” she says. “I’m most rewarded at work wwhen I’ve helped guide a patient or family towards a healthier lifestyle, or helped a person through critical illness.”

Being the decision maker for vulnerable populations while managing the changing demands of the health care system is just one challenge Donaldson-Reid has faced during her time in the industry. She had a difficult time putting the industry’s perceptions of health care ahead of her own after the birth of her premature son.

During her time as a “care receiver,” she was able to see the industry from a different point-of-view, and translated her experiences in her upcoming book, Growing a Rainbow. “Health care needs more support from all levels of government,” she explains.

“If we want our patients to feel unique and cared for as individuals, the same is true of the people who provide that care.”

But through her nursing experience, she suggests that young women shouldn’t be afraid to explore new zones within the field and also be patient with self-expectation when it comes time to start a family. “You don’t have to get all your degrees at the same time as having your new babies!” she says. “Nursing is always evolving and you can find new avenues throughout your career. It’s also important to know how to find and make the relationships which will give you the nursing career that you desire.”

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Words Megan Santos // Illustration Ussr Designs, Anthony Capano

In a field dominated by men, women are getting in touch with their techie side with a career in mobile development.

Jobpostings.ca | NovembeR 2014

Today we have the ability to talk, text, shoot, browse, and shop at our leisure, right at our fingertips. Whether you carry around a tablet, an Android, or have fallen into the Apple trap, most people today enjoy the accessibility that a mobile device brings.

If you’re a talker, even landlines are becoming a thing of the past as 60 per cent of households under 35 years old opted to only use cell phones in 2013, compared to just 39 per cent in 2010.

Now that we’ve established that, yes, mobile phones and devices are handy, have you ever taken a few steps back to look at the operations behind your weather or music app you use every day? Who visualized how the app would look? And, more importantly, who were the brains behind the mechanics and usability of the app?

As more women look to get into the industry mostly populated by male techies, we explore what it takes to build an app from scratch for the mobile trend that won’t be fading anytime soon.

23

THE ROLE The job market is looking bright for computer science grads and aspiring mobile developers. For Jenna Tauro, she’s just started to get a taste of what it’s like to work in the industry.

A third-year software engineering student at the University of Waterloo and a co-op student in Android development at Bridgit, a mobile application for the construction industry, Tauro says her father was a great influence in sparking her interest in development, in addition to her own curiosity.

“Growing up, I really liked math and problem solving so going into this field was good for that,” she explains. “Even further, developing is a good way to impact people’s lives, especially in mobile with it being such a big thing right now.”

Doing research, implementing quick fixes through coding, and conducting tests are tasks that take up most of Tauro’s day as a mobile developer at Bridgit. “Once I finish doing the task, I’ll ask the lead developer to look at the code and we both look through it together,” she explains. “We’ll fix it or talk about if things could be better.”

For Lindsey Witmer Collins, founder of Lindsey Witmer Collins App Design & Development, her idea to start her own business came in 2010 when she raised capital to build her own application, despite her lack of experience in the tech field. After collaboration with a few app development agencies fell through, Collins took matters into her own hands and started apprenticing to gain more knowledge in the industry.

“Eventually I started creating applications for friends along with a development partner, which ballooned into the agency I have now,” she says.

Working with her team of four developers, Collins uses Titanium, a mobile enterprise app development platform, to deploy her products for both iPhone and Android in a single step. Overlooking a team of two designers and a client assistant, Collins describes her day-to-day as mainly interacting with clients, creating prototypes, and testing projects from her development team.

Jobpostings.ca | NOVEmBER 2014

Lindsey Witmer Collins App Design & Development offers two different services to its clients: app templates and apps built from scratch. “I created one app and everyone pitched in to build it,” she says, designed for clients without huge budgets. “Then we duplicated the code multiple times so everyone could take it and make it theirs by adding their own branding and content.”

24

Building an app from scratch, Collins says her team works on all app ideation, creation, and development from the ground up. “We begin with user experience design and then move on to graphic design and brand strategy,” she explains. “After that, we build the app, launch it for iPhone and Android, and help the client with app store optimization.”

Aware of the boom in the mobile world, Collins says it’s safe to say that this new software is affecting who we are and who we’ll become in the future—in subtle ways, nonetheless.

“Given the visibility and influence of mobile, I really think that if we build great apps, we can make a real impact.”

Female devs Being a woman in a field that’s mostly made up of men is no easy task, and Collins says there is certainly a need for better gender equality in the mobile development field. “I think it can feel like an unfriendly environment for women,” she says. “A room full of computer science guys is often not a culture they fit into or want to fit into, and I think that creates a real barrier.”

But where there’s a barrier, there’s also a window of opportunity for women in the field if their forte isn’t in coding, but is more focused on areas like product design and interaction. Women have taste and sensibility, she says, which makes them excellent candidates for design and branding.

“That’s a huge piece of the puzzle of developing good software that doesn’t get enough attention,” says Collins. “If you’re good at code but can’t design a good product, you’re really only halfway there.”

For Tauro, she looks at the lack of women in development as an opportunity to improve upon it and provide a voice for other women in the industry.

“I would say women should consider this industry because it’s a fun environment where you’re constantly learning and you’re going to be challenged every day,” she says, adding that the job also requires a great deal of independent problem solving. “You’re making and creating something that’ll impact people’s lives and it’s very rewarding.”

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SPECIAL REPORT | ALL ABOUT MBAS

EDUCATION

Words Megan Santos // Images Sakhan Photography, Julianne Eyre Source: schulich.yorku.ca

SPECIAL REPORT ON MBAS

88% of MBA students looking for employment are hired within three months of graduation.

Studying abroad An MBA abroad gives you new experiences, which lead to potential both personally and professionally.

How to get in What does it take to make the MBA cut? Transcripts and resumĂŠs are just two things to get your start in business.

Jobpostings.ca | NovembeR 2014

BRIEFCASES & BUSINESS REPORTS

27

SPECIAL REPORT | GOING ABROAD & GETTING IN

beyond borders Gain valuable international academic experience with an MBA across the pond.

Get out of your comfort zone! For those aspiring to get into the business world, there are many MBA opportunities abroad. Are you on board?

Sights on Paris For non-Français-speaking Canadians looking at a Frenchspeaking country as a viable MBA destination, you need not worry. The Paris School of Business offers a variety of graduate programs to choose from, entirely taught in English. Prepping students for the business world, the goal of the programs is to help ease students into the very competitive job market, or assist in re-launching their careers.

“The international MBA is the flagship MBA program and is an intensive one-year program consisting of core courses in the functional areas of business, as well as advanced core and specialization courses,” says David Russell, dean of the program. “The international MBA proposes a finance specialization as well as a marketing specialization.”

MBAs in Manchester

Jobpostings.ca | NOVEmBER 2014

In the UK, the Manchester Business School offers MBA programs for international students interested in full-time, parttime, and executive-level studies. One of the biggest advantages in choosing the UK for an MBA is it allows students to look at business on a global scale, while also understanding how the local system works and is perceived by the rest of the business world.

28

“An international MBA helps to develop business leaders who can bridge the gap between countries and capitalize on global opportunities,” says Heather Spiro, associate director of the MBA programs.

In the program, students have the opportunities to work with existing networks in addition to developing new relationships and business contacts. “On an international MBA, students also have the opportunities to learn about different cultures, and to study and work in multicultural teams,” says Spiro.

“Understanding different cultures helps to push the student out of their comfort area and to develop the soft skills needed to work with global clients.”

And for those who prefer to work for a niche industry, the Paris School of Business also offers an MBA in luxury and fashion management, and others that focus on arts and culture management, and hospitality and lifestyle.

“All of the MBA programs include, in addition to coursework, numerous opportunities to travel in France and elsewhere in Europe,” adds Russell. “Students can also do internships, and have the opportunity to participate in company visits and meet with executives in European firms.”

As for the experience you’ll get studying abroad, Russell says there’s nothing else that compares and firms today are looking to hire individuals who thrive in diverse environments.

“Success in an MBA program abroad is a signal to recruiters that a potential employee is able to function in a foreign environment,” he says. “It is usually a sign that the student is a self-starter and is able to adapt to any variety of situations,” in addition to experiencing personal growth and forming relationships.

Canadian students should consider taking their MBAs at the Paris Business School, says Russell. In addition to being given the tools to launch international careers, they’ll be studying in Europe’s most beautiful, dynamic, and romantic city.

EDUCATION

The guide to MBAs

An MBA is a commitment, but it can lead to professional growth and career advancement.

Do you have your sights on an MBA? Maybe you’re aiming to one day have the shiny title of VP or CEO? Before you dream too big of a dream, it’s important to know how you’ll get there.

I’m in. What’s next?

Business management and public administration students accounted for over 100,000 graduates in 2011. And the numbers in MBA enrolment have also increased. From 2008 to 2012, there was a seven per cent rise in Canadian students taking the required GMAT examination.

In addition to the requirement of two years of work experience, students must also prepare to write their GMAT and maintain a high GPA.

The MBA weigh-in Before you jump into your postgrad, it’s important to first ask yourself some questions and weigh in on whether an MBA is right for you.

Develop a clear understanding of the role an MBA will play in your career, says Dan Shaw, director of the corporate residency MBA program at Dalhousie University. “That doesn’t mean they have to know exactly what they want to do when they graduate, but ultimately you go into an MBA because of the quality of the people that are in that classroom and the quality of employment opportunities that result from it.”

“It’s a commitment and it’s demanding,” says Marci Elliott, executive director of the program. “I think there needs to be a clear understanding of the time commitment, and so that also means that your family and friends need to understand that commitment.”

“We’re looking for someone who has some leadership ability, has done some extracurricular, and who has the potential to manage people,” says Shaw. “You have to have the ability to work with people and lead people.”

And as an Asper MBA alumna, Elliott advises that women be encouraged in pursuing an MBA education. “There’s a confidence that you personally get, but there’s some sort of confidence that the market has in you. From a female perspective, an MBA is just a fabulous asset for upward mobility for women in the marketplace.”

What can I expect?

As with any postgraduate program, you can expect a demanding course load which balances both in class and at work.

“The first six months of the program is very much focused on career development and personal development,” says Shaw, where students are tested on their personality type, emotional intelligence, and interest and aptitude.

“Near the end of the summer, we send out a big resumé book to our employers and our interview day is structured in two days,” he adds, speaking of the co-op term, a time that employers look forward to. “Our students pitch a one-minute value proposition pitch about why they should be hired—this pushes beyond the resumé.”

Jobpostings.ca | NovembeR 2014

An MBA is like taking on another job. And with the minimum of two years of work experience required at the University of Manitoba’s Asper School of Business MBA program, students have to be able to handle work and school.

You’ve gone back and forth with the possibilities and all signs point to yes. Now it’s time to apply.

29

DIRECTORY | Grad SCHOOLS

Berkeley Master of Engineering Program funginstitute.berkeley.edu/masters Leadership in today’s tech world takes more than technical knowledge. It requires the management and business acumen to lead. The University of California, Berkeley Master of Engineering Program integrates engineering coursework with classes in leadership and management concepts, tackling real-world industry challenges through case studies and the capstone project.

Sheridan College postgrad.sheridancollege.ca Sheridan one-year graduate certificate programs enhance your diploma or degree with a blend of theoretical knowledge and work experience that fully prepare you to launch your career.

Choose from more than 20 programs in arts, business, management, communications, technology, or digital media. Get the rewarding job you want.

University of Lethbridge uleth.ca/graduatestudies What will you discover? Explore innovative and interdisciplinary areas of research while working alongside world-renowned faculty members. Graduate studies in over 60 disciplines with many financial resources within your reach.

Ross University School of VETERINARY Medicine RossU.edu

Jobpostings.ca | NOVEmBER 2014

Ross University School of Veterinary Medicine (Ross Vet) offers a veterinary program focused on educating tomorrow’s leaders and discoverers in veterinary medicine. RUSVM is dedicated to providing academic excellence for students as the foundation for becoming sought-after, practice-ready veterinarians for North America and beyond.

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Ross University School of Medicine RossU.edu Founded in 1978 and located in Dominica, West Indies, RUSM is a provider of medical education offering a MD degree program. RUSM graduates have attained more US residencies annually than those of any other medical school in the world over the last five years.

Conestoga College conestogac.on.ca Conestoga College, located in Waterloo region, is Ontario’s fastest growing college and a leader in polytechnic education. Our career-focused programs – from apprenticeships to diplomas, degrees to graduate certificates, continuing education and part-time studies – all reflect Ontario’s changing job market and will help you build the skills and knowledge that today’s employers are seeking.

Queen’s University WWW.QUEENSU.CA 100+ graduate programs with world-class research opportunities and strong support to enrich your educational experience and advance your career. Set your ideas in motion. Consider graduate studies at Queen’s.queensu.ca/sgs

Brock University brocku.ca/nextstep

The Faculty of Graduate Studies at Brock University offers 44 programs, an array of specializations, co-op opportunities and a world of possibilities – all just an hour away from Toronto in the beautiful Niagara region.

Dalhousie University dalmba.ca Dalhousie’s Corporate Residency MBA - Enter our 22-month program directly from any undergrad degree, no work experience required. Within six months you’ll be working in an 8-month, paid corporate residency with a top employer. Our personal and professional effectiveness course combined with career coaching from our Management Career Services team will accelerate your leadership skills.

AUC AUCmed.edu

American University of the Caribbean School of Medicine has provided students with a quality medical education since 1978. In the years since AUC’s founding, more than 5,000 graduated physicians have made a significant impact in the field of medicine in countries around the world.

CRIMINAL JUSTICE FIRE SERVICES HUMAN SERVICES Serve your community or serve your country. Protect the public or come to the aid of people inneed. Whatever your motivation may be, Humber’s School of Social and Community Services offers the degree and diploma programs that can take you there. We go above and beyond education with critical work placements, extensive industry partnerships and a solid reputation across the fields of criminal justice, fire and human services.

communityservices.humber.ca

Custom Made for Success Introducing Thompson Rivers University (TRU)’s redesigned Master of Business Administration (MBA).

One of the most flexible programs in Canada, the TRU MBA can be completed any way you choose. Adopt an education that suits you by studying on-campus, online or blending the two, and select part- or full-time study.

The TRU MBA is the perfect choice for recent graduates and early career entrants as there is no minimum work experience requirement for admission.

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Apply online today!

www.necc.org/careers The New England Center for Children, jobpostingadd.pdf 1 8/28/2014 10:43:32 33 AM Turnpike Rd, Southborough MA 01772 | Fax: 508.481.1015

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SALARY REPORT | WAGE GAP

The gender gap in the workplace is a hot topic and it’s only going to get hotter. With the recent push for further women’s rights, the pay discrepancy between men and women is at the forefront of the discussion.

Although the earnings difference between men and women is shrinking, it’s still there, meaning we have a long way to go.

WOMEN MEN

In 1981, the average hourly wage for men was $21.18, with women making an average of $15.72 per hour. Jump forward to 2011 and we see the difference is just under $3 per hour, with $22.27 and $19.37 for men and women respectively. This shows that men have made a 5.1 per cent increase, while women have leapt 23.2 per cent in the same period of time.

While there is no definite time when Canada will have equal pay for men and women, it seems that that time is coming. As long as we continue to fight the good fight, we’ll reach a time when we’re equally compensated for our work, regardless of gender or other differences.

No high school

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Undergraduate degree

Graduate/PhD degree

AVERAGE

No high school

High school

Undergraduate degree

Graduate/PhD degree

AVERAGE

$35

$30

$25

Words James Michael McDonald // Illustration Anthony Capano

Average real hourly wages by education level and gender

The ongoing report “Income trends in Canada” has shown in previous years that women make approximately 70 per cent of men’s take-home. However, a recent report by Statistics Canada entitled “The evolution of Canadian wages over the last three decades” uses hourly wages to compensate for flexible work hours and time off. It concluded that women’s hourly wages were actually 85 per cent of men’s in 2008, with that gap continuing to close.

Source: Statcan.gc.ca

Canada’s gender wage gap

THE BACK PAGES

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Jobpostings.ca | NOVEMBER NovembeR 2014

$15

$10 1997

1999

2001

2003

2005

2007

2009

2011 33

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TIMELINE | A History of women’s rights

THE BACK PAGES

1872

1880

The Married Women’s Property Act of Ontario gives all married women rights to earnings, separate from her husband.

Married women can own property in Canada, but can’t sell it.

Carie Derick becomes the first female professor with tenure, at McGill University.

Alice Jamieson is appointed judge of the juvenile court in Calgary, the first women in Canada and the UK appointed to a court role.

The Toronto Labour Council is one of the first to support equal pay for equal work.

Dr. Emily Stowe, leading Canadian physician, is allowed to practice in Canada after graduating from New York State University in 1867.

1912

1914

1882

1893

1900 One profession, teaching, grants women a pension.

1929

1951

1967

Two laws are passed in Ontario: the Fair Employment Practices Act, which targets and fines employers with discriminatory hiring practices, and the Female Employee’s Fair Remuneration Act, which encourages equal pay for both genders. Canada would follow with national acts over the next few years.

Women are recognized as persons under the law, now eligible to be summoned to court and to become members of the Senate.

Cairine Reay Wilson is the first women on Senate in 1930.

The National Council of Women in Canada is founded, working for the rights of women and children.

Prime Minister Lester B. Pearson develops the Royal Commission on the Status of Women, examining the role of women in Canadian society, and recommending steps for equal opportunities.

1982

1980

1974

The Canadian Charter of Rights and Freedoms is enacted as part of the Constitution Act.

Alexa McDonough is the first woman to lead a major political party, elected the leader of the Nova Scotia NDP.

The RCMP begins recruiting and training women.

1986

The right to vote was not granted nationwide, but rather by province.

1916

1917

1918

1919

1922

1925

1940

1951

MB, SK, AB

BC, ON

NS

NB, YK

PEI

NL

QC

NWT

1993 Kim Campbell is the first female prime minister of Canada.

Sandra Lovelace Nicholas is the first female aboriginal woman appointed to the senate.

Leona Aglukkaq follows in 2007 as the first Inuit woman to hold a senior cabinet post.

Both bring light to opportunity and equality of aboriginal women in the workplace, likely the next fight for women’s rights in Canada.

2005

Jobpostings.ca | NovembeR 2014

Federal government passes the Employment Equity Act, forcing employers to remove unnecessary restrictions that limit equal opportunity for women and minorities in the workplace.

Sources: rcmp-grc.gr.ca, library.usask.ca, thecanadianencyclopedia.ca, parl.gc.ca, thecanadianpress.com, mcgill.ca, ncwc.ca, Ingram Publishing, James Steidl

1859

Words James Michael McDonald

Women’s rights have improved exponentially in the last century, allowing women to be leaders and professionals in all workplaces across the country.

35

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