Advanced diploma in customer service john academy

26/09/2017

Advanced Diploma in Customer Service - John Academy

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Advanced Diploma in Customer Service ( 7 REVIEWS ) 

541 STUDENTS

Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills …

TAKE THIS COURSE

£299.00 £17.00

1 YEAR LEVEL 4 - ADV. DIPLOMA COURSE BADGE COURSE CERTIFICATE NUMBER OF UNITS

https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-service/

    13

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Advanced Diploma in Customer Service - John Academy 2

NUMBER OF QUIZZES

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12 HOURS, 10 MINUTES

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CURRICULUM

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Are you part of the customer-related services and management in your organization?

Learning about customer service will enable your skills improvments in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant eld.

Description: Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that signi cantly. You will know how your attitude a ects customer services and learn to identify your customer’s needs through this. Also, learn how to deal with di cult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the eld.

Who is the course for?

Customer support or after-sales expert who want to upgrade their skills in customer service.

People who have an interest in knowing how customer services work.

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-service/

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Advanced Diploma in Customer Service - John Academy

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The Advanced Diploma in Customer Service Course is a useful quali cation to possess, and would be bene cial for the following careers: After-sales Service Provider Customer Service Associate Development Manager Hotel Supervisor Sales Associate Technical Support Specialist.

COURSE CURRICULUM

Advanced Diploma in Customer Service

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Module One – Getting Started

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00:30:00

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Module Two – Who We Are and What We Do

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01:00:00

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Module Three – Establishing Your Attitude

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01:00:00

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Module Four – Identifying and Addressing Customer Needs

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01:00:00

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Module Five – Generating Return Business

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01:00:00

https://www.johnacademy.co.uk/course/advanced-diploma-in-customer-service/

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26/09/2017

Advanced Diploma in Customer Service - John Academy

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Module Six – In-Person Customer Service

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01:00:00

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Module Seven – Giving Customer Service over the Phone

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01:00:00

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Module Eight – Providing Electronic Customer Service

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01:00:00

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Module Nine – Recovering Di

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01:00:00

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Module Ten – Understanding When to Escalate

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01:00:00

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Module Eleven – Ten Things You Can Do to WOW Customers Every Time

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01:00:00

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Module Twelve – Wrapping Up

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01:00:00

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00:00:00

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00:20:00

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00:20:00

cult Customers

Activities

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Activities

Mock Exam

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Mock Exam- Advanced Diploma in Customer Service

Final Exam

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Final Exam- Advanced Diploma in Customer Service

COURSE REVIEWS

4.7   7 ratings

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Advanced Diploma in Customer Service - John Academy

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