Call centre agents training course-john academy

07/12/2017

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Call Centre Agents Training Course ( 8 REVIEWS ) 

467 STUDENTS

Description: Often time’s people hear about call centre jobs but are never sure if they will be able to do …

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£199.00 £10.00

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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE

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NUMBER OF UNITS NUMBER OF QUIZZES

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4 HOURS, 25 MINUTES

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CURRICULUM

REVIEWS

https://www.johnacademy.co.uk/course/call-centre-agents-training-course/

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07/12/2017

Call Centre Agents Training Course - John Academy

Description: Often time’s people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job.

With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this eld, get this course now.

Learning Outcomes : The nuances of body language and verbal skills.

Aspects of verbal communication such as tone, cadence, and pitch.

Questioning and listening skills.

Ways of delivering bad news and saying no.

E ective ways to negotiate.

The importance of creating and delivering meaningful messages.

Tools to facilitate communication.

The value of personalizing interactions and developing relationships.

Vocal techniques that enhance speech and communication ability.

Techniques for managing stress.

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately.

You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Call Centre Agents Training Course is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

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Course Overview (Call Centre Agents Training Course)

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00:05:00

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What’s Missing in Telephone Communication?

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00:15:00

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Verbal Communication Techniques

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00:15:00

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Who are Your Customers?

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00:15:00

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To Serve and Delight

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00:05:00

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Did You Hear Me?

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00:15:00

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Asking the Right Questions

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00:15:00

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Saying No

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00:05:00

https://www.johnacademy.co.uk/course/call-centre-agents-training-course/

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07/12/2017

Call Centre Agents Training Course - John Academy

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Sales by Phone

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00:10:00

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Taking Messages

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00:05:00

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Staying Out of Voice Mail Jail

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00:05:00

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Closing Down the Voice

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00:10:00

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Cold and Warm Calls

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00:15:00

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Developing a Script

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00:15:00

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Perfecting the Script

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00:15:00

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Handling Objections

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00:30:00

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Negotiation Techniques

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00:15:00

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It’s More Than Just a Phase

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00:15:00

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Phone Tag and Getting the Call Back

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00:15:00

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This is My Mentor

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00:05:00

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Stress Busting

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00:05:00

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News from Within

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00:15:00

Mock Exam Final Exam

COURSE REVIEWS

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Call Centre Agents Training Course - John Academy

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