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Office Admin and Customer Service Diploma ( 7 REVIEWS )
601 STUDENTS
Description: Office administration and customer service skills are very important for any kind of business. In this course, you will …
T A K E
T H I S
C O U R S E
£ 14.00 1 YEAR
LE VE L 3 - DIPLO M A
CO UR SE BADGE
CO UR SE CE R TIFICATE
61
N UM BE R O F UN ITS N UM BE R O F Q UIZ Z E S
2 DAY S, 7 HO UR S
2
Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.
Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work.
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.
Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate’s turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer
Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. COURSE CURRICULUM A d m i n
S u p p o r t
Module One – Getting Started
0 0 : 3 0 :
Module Two – Getting Organized (I)
0 1 : 0 0 :
Module Three – Getting Organized (II)
0 1 : 0 0 :
Module Four – Managing Time
0 1 : 0 0 :
Module Five – Getting It All Done On Time
0 1 : 0 0 :
Module Six – Special Tasks
0 1 : 0 0 :
Module Seven – Verbal Communication Skills
0 1 : 0 0 :
Module Eight – Non-Verbal Communication Skills
0 1 : 0 0 :
Module Nine – Empowering Yourself
0 1 : 0 0 :
Module Ten – The Team of Two
0 1 : 0 0 :
Module Eleven – Taking Care of Yourself
0 1 : 0 0 :
Module Twelve – Wrapping Up
0 0 : 3 0 :
A d m i n i s t r a t i v e
M a n a g e m e n t
Module One – Getting Started
0 0 : 3 0 :
Module Two – Why Your Office Needs Administrative Procedures
0 1 : 0 0 :
Module Three – Gathering the Right Tools
0 1 : 0 0 :
Module Four – Identifying Procedures to Include
0 1 : 0 0 :
Module Five – Top Five Procedures to Record
0 1 : 0 0 :
Module Six – What to Include in Your Binder (I)
0 1 : 0 0 :
Module Seven – What to Include in Your Binder (II)
0 1 : 0 0 :
Module Eight – Organizing Your Binder
0 1 : 0 0 :
Module Nine – What Not to Include in the Procedure Guide
0 1 : 0 0 :
Module Ten – Share Office Procedure Guide
0 1 : 0 0 :
Module Eleven – Successfully Executing the Guide
0 1 : 0 0 :
Module Twelve – Wrapping Up
0 0 : 3 0 :
O r g a n i s a t i o n a l
S k i l l s
Module One – Getting Started
0 0 : 3 0 :
Module Two – Remove the Clutter
0 1 : 0 0 :
Module Three – Prioritize
0 1 : 0 0 :
Module Four – Scheduling Your Time
0 1 : 0 0 :
Module Five – To Do Lists
0 1 : 0 0 :
Module Six – Paper and Paperless Storage
0 1 : 0 0 :
Module Seven – Organization in Your Work Area
0 1 : 0 0 :
Module Eight – Tools to Fight Procrastination
0 1 : 0 0 :
Module Nine – Organizing Your Inbox
0 1 : 0 0 :
Module Ten – Avoid the Causes of Disorganization
0 1 : 0 0 :
Module Eleven – Discipline is the Key to Stay Organized
0 1 : 0 0 :
Module Twelve – Wrapping Up
0 0 : 3 0 :
Organisational Skills Course for Administrator- Activities
0 0 : 0 0 :
C u s t o m e r
R e l a t i o n s
a n d
D e a l i n g s
Module One – Getting Started
0 0 : 3 0 :
Module Two – The Right Attitude Starts with You
0 1 : 0 0 :
Module Three – Stress Management (Internal Stressors)
0 1 : 0 0 :
Module Four – Stress Management (External Stressors)
0 0 : 3 0 :
Module Five – Transactional Analysis
0 1 : 0 0 :
Module Six – Why are Some Customers Difficult
0 1 : 0 0 :
Module Seven – Dealing with the Customer Over the Phone
0 1 : 0 0 :
Module Eight – Dealing with the Customer In Person
0 1 : 0 0 :
Module Nine – Sensitivity in Dealing with Customers
0 1 : 0 0 :
Module Ten – Scenarios of Dealing with a Difficult Customer
0 1 : 0 0 :
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
0 1 : 0 0 :
Module Twelve – Wrapping Up
0 0 : 3 0 :
C u s t o m e r
S e r v i c e
Module One – Getting Started
0 0 : 3 0 :
Module Two – Aspects of Phone Etiquette
0 1 : 0 0 :
Module Three – Using Proper Phone Language
0 1 : 0 0 :
Module Four – Eliminate Phone Distractions
0 1 : 0 0 :
Module Five – Inbound Calls
0 1 : 0 0 :
Module Six – Outbound Calls
0 1 : 0 0 :
Module Seven – Handling Rude or Angry Callers
0 1 : 0 0 :
Module Eight – Handling Interoffice Calls
0 1 : 0 0 :
Module Nine – Handling Voicemail Messages
0 1 : 0 0 :
Module Ten – Methods of Training Employees
0 1 : 0 0 :
Module Eleven – Correcting Poor Telephone Etiquette
0 1 : 0 0 :
Module Twelve – Wrapping Up
0 0 : 3 0 :
0 0 : 3 0 :
M o c k -
E x a m
Mock Exam- Office Admin and Customer Service Course
F i n a l -
E x a m
Final Exam- Office Admin and Customer Service Course
COURSE REVIEWS
4.8 7 ratings 5 0 S T A R S 4 0 S T A R S 3 0 S T A R S 2 0 S T A R S 1 0 S T A R S
N O REV IEWS F OUN D F OR T HIS C OURS E.
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