Conflict resolution course - John Academy

4/19/2018

Conflict Resolution Course - John Academy

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Con ict Resolution Course ( 10 REVIEWS ) 

549 STUDENTS

Description: Con ict is a serious disagreement or argument that often take place in the workplace. It’s something that harms relationships …

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Conflict Resolution Course - John Academy

£299.00 £17.00

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1 YEAR ADVANCED COURSE BADGE COURSE CERTIFICATE

53

NUMBER OF UNITS

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NUMBER OF QUIZZES

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17 HOURS, 28 MINUTES

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CURRICULUM

REVIEWS

Description: Con ict is a serious disagreement or argument that often take place in the workplace. It’s something that harms relationships and can cause serious damage to the organization.

The course starts o with the introduction of con ict management and di erent types of con ict that can occur in your work as well as personal life. Con ict Resolution Course is designed to identify the reasons why con ict can arise, the positive and negative outcomes of con ict and nd a solution to eliminate it. You will also learn about multiple con icthandling styles and techniques. Following that, you will get plenty of tips for dealing with di cult people. You will learn necessary skills, knowledge, and information for getting along in the workplace. Last but not the least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation.

This course is a complete package for you. So enroll now and get bene t from this course.

Learning Outcomes:

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Figure out the way your individual outlook as well as actions havean in uence others https://www.johnacademy.co.uk/course/conflict-resolution-course/

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Conflict Resolution Course - John Academy

Unveil new and pro cient methodologies so as to handle tough people Gain a number of techniques to manage and tame your anger Develop coping strategies for dealing with di cult people and di cult situations.

Improvise managing plans to cope with the tough community as well as complicated circumstances What con ict is and how it can escalate.

The types of con ict and the stages of con ict.

The ve most common con ict resolution styles and when to use them.

How to increase positive information ow through non-verbal and verbal communication skills.

E ective techniques for intervention strategies.

Ways to manage con icts to enhance productivity and performance.

Describe what workplace violence is Identify some warning signs of violence Apply the cycle of anger Understand Albert Bandura’s behavior wheel and how it applies to anger Develop a seven-step process for managing your anger and others’ anger Apply better communication and problem solving skills, which will reduce frustration and anger Develop some other ways of managing anger, including coping thoughts and relaxation techniques Use the nine components of an organizational approach to managing anger, including risk assessment processes Respond if a violent incident occurs in the workplace on an individual and organizational lev

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for? https://www.johnacademy.co.uk/course/conflict-resolution-course/

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Con ict Resolution Course is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Con ict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

Module : 1

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Course Overview

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00:15:00

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Con ict as Communication

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00:30:00

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Bene ts of Confrontation

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00:16:00

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Preventing Problem

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00:15:00

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Getting Focused

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00:27:00

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Managing Anger

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00:30:00

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Dealing with Problems

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00:15:00

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The Three-Step Con ict Resolution Model

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00:15:00

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Why Don’t People Do What They Are Supposed To?

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00:15:00

https://www.johnacademy.co.uk/course/conflict-resolution-course/

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Conflict Resolution Course - John Academy

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De-Stress Options to Use When Things Get Ugly

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00:30:00

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Changing Yourself

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00:30:00

Module : 2

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Course Overview

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00:15:00

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De ning Con ict

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00:15:00

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Types of Con ict

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00:15:00

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Open Con ict vs. Hidden Con ict

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00:15:00

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Spontaneous and Re ective Behavior

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00:15:00

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The Johari Window

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00:15:00

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Stages of Con ict

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01:00:00

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Con ict Resolution Style Questionnaire

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00:15:00

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The Role of Communication in Con ict Resolution

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00:30:00

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Active Listening Skills

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00:15:00

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Paraphrasing Skills

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00:15:00

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Powerful Questions

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00:15:00

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Body Language

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00:15:00

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The Con ict/Opportunity Test

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00:15:00

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Con ict and Its Resolution

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00:30:00

https://www.johnacademy.co.uk/course/conflict-resolution-course/

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Conflict Resolution Course - John Academy

Helping Others Through Con ict

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00:45:00

Module : 3

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Course Overview

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00:15:00

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What is Workplace Violence?

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00:15:00

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Understanding the Behavior Wheel

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00:15:00

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The Anger Management Process

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00:30:00

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Communicating Better

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00:15:00

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Basic Problem Solving Tools

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01:00:00

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Other Ways of Managing Anger

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00:15:00

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A Systems Approach

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00:15:00

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Developing a Policy and Program

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00:15:00

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Risk Assessment

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00:30:00

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Hiring Practices

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00:15:00

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Workplace Practices and Procedures

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00:15:00

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Security Systems and Personnel

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00:15:00

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Training Programs

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00:15:00

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Developing Emergency Response Plans

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00:15:00

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Program Review

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00:15:00

https://www.johnacademy.co.uk/course/conflict-resolution-course/

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The Immediate Response

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00:15:00

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Consulting with the Experts

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00:15:00

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Gathering Additional Information

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00:15:00

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Re-Evaluating Information

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00:15:00

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Communicating Incidents and Threats

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00:15:00

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Interviewing Employees

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00:15:00

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Risk Level Analysis

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00:15:00

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Reviewing the Options

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00:15:00

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Analyzing the Impact

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00:15:00

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Process Application

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00:15:00

Mock Exam Final Exam

COURSE REVIEWS

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549 STUDENTS ENROLLED

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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