Customer service training complete video course - John Academy

4/26/2018

Customer Service Training - Complete Video Course - John Academy

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Customer Service Training - Complete Video Course ( 8 REVIEWS ) 

499 STUDENTS

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong …

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Customer Service Training - Complete Video Course - John Academy

£350.00 £69.00

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1 YEAR ADVANCED COURSE BADGE COURSE CERTIFICATE

82

NUMBER OF UNITS

0

NUMBER OF QUIZZES

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12 HOURS, 16 MINUTES

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HOME

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CURRICULUM

REVIEWS

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training – Complete Video Course course, you gain mastery over customer service skills.

The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections.

Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette.

Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the di erent types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc.

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Next section is Time Management- one of the best and e cient parts of any business.

Here, you will know the tips and techniques for managing time properly. https://www.johnacademy.co.uk/course/customer-service-training-complete-video-course/

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Customer Service Training - Complete Video Course - John Academy

After that, you will be introduced to the Microsoft O ce Word and Microsoft O ce Excel.

These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications.

Finally, it can be said that the Customer Service Training – Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them.

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement.

Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Customer Service Training – Complete Video Course is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Customer Service Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market.

COURSE CURRICULUM

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Customer Service Training - Complete Video Course - John Academy

Understanding Customer Service

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Understanding Customer Service

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00:17:00

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Identifying Customer Expectations

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00:06:00

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Providing Excellent Customer Service

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00:07:00

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00:08:00

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00:08:00

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00:12:00

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00:13:00

Focusing on the Customer

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Focusing on the Customer

Customer Service and the Telephone

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Customer Service and the Telephone

Handling Complaints

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Handling Complaints

Enduring Stress

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Enduring Stress

Business Communication

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Identifying Basic Communication Techniques

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00:09:00

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Formal and Informal Communication

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00:02:00

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00:04:00

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00:05:00

Verbal and Non-verbal Communication

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Describing Verbal and Non-verbal Communication

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Understanding Body Language

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Customer Service Training - Complete Video Course - John Academy

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Making E ective Presentations

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00:10:00

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Fundamentals of Productive Meetings

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00:08:00

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00:13:00

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00:19:00

Written Communication

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Written Communication

Electronic Communication

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Electronic Communication

Communicating with Graphics

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Creating Graphics for Business Communication

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00:04:00

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Communicating Static Information

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00:03:00

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Communicating Dynamic Information

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00:03:00

E ectively Working for Your Boss

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Representing Your Boss

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00:06:00

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Communicating Your Boss’s Decisions

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00:03:00

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Supporting Your Boss and Colleagues

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00:04:00

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Building a Partnership with Your Boss

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00:13:00

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00:10:00

Identifying Goals

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Identifying Goals

E ective Energy Distribution

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Energy Distribution

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00:09:00

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Time Logs

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00:11:00

Working with Your Personal Style

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Personal World View

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00:10:00

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Strengths

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00:09:00

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00:10:00

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00:11:00

Building Your Toolbox

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A Building Your Toolbox

Establishing Your Action Plan

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Establishing Your Action Plan

Getting Started with Word

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Navigate in Microsoft Word

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00:12:00

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Create and Save Word Documents

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00:24:00

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Manage Your Workspace

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00:06:00

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Edit Documents

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00:16:00

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Preview and Print Documents

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00:04:00

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Customize the Word Environment

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00:08:00

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00:17:00

Formatting Text and Paragraphs

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Apply Character Formatting

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Customer Service Training - Complete Video Course - John Academy

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Control Paragraph Layout

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00:19:00

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Align Text Using Tabs

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00:07:00

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Display Text in Bulleted or Numbered Lists

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00:03:00

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Apply Borders and Shading

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00:04:00

Working More E

ciently

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Make Repetitive Edits

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00:06:00

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Apply Repetitive Formatting

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00:10:00

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Use Styles to Streamline Repetitive Formatting Tasks

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00:14:00

Managing Lists

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Sort a List

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00:05:00

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Format a List

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00:06:00

Adding Tables

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Insert a Table

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00:07:00

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Modify a Table

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00:06:00

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Format a Table

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00:03:00

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Convert Text to a Table

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00:04:00

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00:04:00

Inserting Graphic Objects

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Insert Symbols and Special Characters

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Customer Service Training - Complete Video Course - John Academy

Add Images to a Document

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00:11:00

Controlling Page Appearance

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Apply a Page Border and Color

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00:03:00

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Add Headers and Footers

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00:06:00

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Control Page Layout

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00:05:00

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Add a Watermark

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00:04:00

Preparing to Publish a Document

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Check Spelling Grammar and Readability

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00:07:00

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Use Research Tools

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00:06:00

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Check Accessibility

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00:03:00

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Save a Document to Other Formats

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00:04:00

Getting Started with Microsoft O

ce Excel 2016

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Navigate the Excel User Interface

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00:28:00

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Use Excel Commands

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00:10:00

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Create and Save a Basic Workbook

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00:19:00

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Enter Cell Data

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00:12:00

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Use Excel Help

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00:05:00

Performing Calculations

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Customer Service Training - Complete Video Course - John Academy

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Create Worksheet Formulas

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00:15:00

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Insert Functions

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00:17:00

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Reuse Formulas and Functions

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00:17:00

Modifying a Worksheet

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Insert, Delete, and Adjust Cells, Columns, and Rows

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00:10:00

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Search for and Replace Data

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00:09:00

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Use Proo ng and Research Tools

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00:07:00

Formatting a Worksheet

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Apply Text Formats

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00:17:00

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Apply Number Format

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00:08:00

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Align Cell Contents

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00:09:00

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Apply Styles and Themes

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00:12:00

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Apply Basic Conditional Formatting

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00:11:00

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Create and Use Templates

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00:07:00

Printing Workbooks

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Preview and Print a Workbook

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00:10:00

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Set Up the Page Layout

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00:08:00

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Con gure Headers and Footers

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00:07:00

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Managing Workbooks

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Manage Worksheets

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00:05:00

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Manage Workbook and Worksheet Views

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00:07:00

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Manage Workbook Properties

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00:05:00

Mock Exam Final Exam

COURSE REVIEWS

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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