Customer service training complete video course - John Academy by John Academy

4/26/2018

Customer Service Training - Complete Video Course - John Academy

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Customer Service Training - Complete Video Course ( 8 REVIEWS ) 

499 STUDENTS

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong …

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https://www.johnacademy.co.uk/course/customer-service-training-complete-video-course/

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Customer Service Training - Complete Video Course - John Academy

£350.00 £69.00

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1 YEAR ADVANCED COURSE BADGE COURSE CERTIFICATE

NUMBER OF UNITS

NUMBER OF QUIZZES

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12 HOURS, 16 MINUTES

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CURRICULUM

REVIEWS

Description: Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training – Complete Video Course course, you gain mastery over customer service skills. The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections. Firstly, in the Customer Service Skills part, you will be introduced to the fundamentals of customer service including the telephone etiquette. Then, you will learn about the communication procedures in the Communication Essential sections. You will learn about the di erent types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc. Welcome back! Can I help you

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withmost anything? Next section is Time Management- one of the best and e cient parts of any business. Here, you will know the tips and techniques for managing time properly. https://www.johnacademy.co.uk/course/customer-service-training-complete-video-course/

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Customer Service Training - Complete Video Course - John Academy

After that, you will be introduced to the Microsoft O ce Word and Microsoft O ce Excel. These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications. Finally, it can be said that the Customer Service Training – Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them.

Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi cate of Achievement. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for? Customer Service Training – Complete Video Course is certi ed by CPD Quali cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and quali cation required for this course, it is available for all students from any academic background.

Requirements Our Customer Service Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market. COURSE CURRICULUM

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Customer Service Training - Complete Video Course - John Academy

Understanding Customer Service

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Understanding Customer Service

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00:17:00

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Identifying Customer Expectations

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Providing Excellent Customer Service

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