E m e rg e n c y
Ambulance Please press the Instant Service button on your telephone and state your name, location and nature of problem.
Doctor or Dentist A doctor or dentist can be arranged to attend to your medical needs at the Hotel (charges apply). This service is available 24 hours a day. Please press the Instant Service button.
Electrical Cur rent The power supply in New Zealand is 240 volts. A dual voltage outlet is located in your bathroom (110 volts for shavers only). Converters and adaptors for electrical appliances are available from Concierge. Please press the Instant Service button for assistance.
Fire In the case of fire or any other emergency, please press the Instant Service button on your telephone. Please state your name, location and nature of the problem. In the event of a fire evacuation make your way to the nearest fire exit on your floor. Do not use the lifts. Please familiarise yourself with the location of the nearest fire exit. All exits are highlighted on the floor plan on the back of your door. Should you require special assistance in the event of an evacuation, please press the Instant Service button for assistance. Lost & Found For all lost property enquiries, please press the Instant Service button.
E m e rg e n c y
H o t e l & G u e s t S e rv i c e s
Adaptors Adaptors and converters for electrical appliances are available in your guest room and mini bar. Please press the Instant Service button for assistance.
Air Conditioning & Heating All rooms are fully equipped with air conditioning and heating. The on/off switch and fan control is located on the bedside console or on the wall by the bed head. The thermostat is located on the wall outside the bathroom. Please note when turning off the air conditioning and heating there may be a delay of up to three minutes before the fan unit shuts off. This is for safety reasons. If you require any further assistance please press the Instant Service button. Airline Reservation & For assistance with domestic and international airline Confirmation reservations, confirmations and timetables, please press the Instant Service button and ask for Concierge.
Airport Wellington International and Domestic Airports are located 8km from the Hotel. Travelling time is usually 20 minutes, however allowances should be made for peak commuter times. Please press the Instant Service button to arrange the Hotel Car Service or alternative transport arrangements.
Baby Sitting Service Available by appointment. Please press the Instant Service button for assistance and ask for Concierge.
Baby Cots & High Chairs To arrange for a baby cot or high chair in your room, please press the Instant Service button.
Banking Services Many major banks are located within two blocks from the Hotel. Most banks are open from 9.00am to 4.30pm Monday to Friday, excluding public holidays. Foreign currency exchange is available at the Hotel Reception for resident Hotel guests. Please press the Instant Service button for assistance.
Hotel & Guest S e rv i c e s
H o t e l & G u e s t S e rv i c e s
Bedboards Available from Housekeeping. Please press the Instant Service button for assistance. Business Centre Located on Level One, the Business Centre offers exclusive secretarial services, high speed broadband internet and email access for guest use. Business Centre Services are available 24 hours a day, 7 days a week. The Business Centre is attended from 8.30am to 5.00pm Monday to Friday. For use outside these hours please press the Instant Service button. Please refer to the ‘Business Services’ section of this Directory for a full list of rates and services. Car Rental Our Concierge will be pleased to arrange car rental. Please press the Instant Service button for assistance. Car Parking The Hotel offers a valet car parking service for all resident guests. Applicable parking rates are available through the Concierge Department. Please allow 10 minutes for your vehicle to be delivered to t he Hotel entrance. For assistance please press the Instant Service button. Check-out Time Check-out time is 11.00am. If you require an extension to this time, please press the Instant Service button. Children’s Menus Available in Chameleon Restaurant, Arizona Bar and from Room Service. For further details please press the Instant Service button. Church Services For information on services of all denominations, please press the Instant Service button.
H o t e l & G u e s t S e rv i c e s
Club InterContinental Located on Level 9 our Club InterContinental Lounge is Lounge available to guests staying on Club InterContinental floors.
Coffee & Tea Making Facilities
All rooms are equipped with complimentary tea and coffee making facilities. Should you require additional items, please press the Instant Service button.
Computer Connections The Hotel has several options available to provide you with access to Email and Internet Services. These are: • E-room (our high speed broadband Internet service) • A phone line to enable you to connect to your own service provider or the Hotel’s Internet Service. • Cat 5 cable in room or please press the Instant Service Button to have one sent to your room. • The Business Centre located on Level One has high speed Internet and email access.
Concierge The Concierge can provide you with a “Welcome to Wellington” map, highlighting shops, restaurants and attractions in Wellington. If you would like the “Welcome to Wellington” map delivered to your room please press the Instant Service button. The Concierge desk can also assist you with mail, messages, tours, air and rail tickets, car rental and/or transfer service. For further assistance please press the concierge button.
Conference & Event Facilities
Should you require a meeting or special function, our Conference and Events Department is fully equipped to cater and provide for a wide selection of services from 4 to 400 guests. Please press the Instant Service button for assistance.
H o t e l & G u e s t S e rv i c e s
Courier Services Courier services can be organised with the Business Centre located on Level One. For assistance please press the Instant Service button.
Credit Cards
Cur rency Exchange
e accept Visa, Bankcard, Mastercard, Diners Club, American W Express and JCB cards. Eftpos facilities are available at Reception for resident Hotel guests only. Personal and company cheques can only be accepted subject to prior arrangement. Payment can be made by credit card in your local currency. A merchant service fee of 1.5% applies to all credit card payments. oreign currency can be exchanged at Reception for resident F Hotel guests. Please press the Instant Service button for assistance.
Dentist An emergency dental service is available (charges apply). For assistance please press the Instant Service button. Disabled Facilities Please press the Instant Service button to discuss any individual requirements.
Doctor A doctor can be arranged to attend to your medical needs at the Hotel (charges apply). This service is available 24 hours a day. Please press the Instant Service button for assistance.
H o t e l & G u e s t S e rv i c e s
Dry Cleaning & Laundry
Dry cleaning and laundry services are available Monday to Friday from 6.00am - 4.30pm and Saturday and Sunday from 6.00am 2.30pm. Laundry bags and dockets can be found in the laundry folder located in your wardrobe. Please refer to the docket for services available. Alternatively, our guest laundry is located on Level Two, opposite room 232. Self service washing machines, dryers and washing powder are available free of charge to Hotel guests. Hours of operation are 7.00am – 10.00pm. For assistance please press the Instant Service button.
Duty Managers A Duty Manager is available 24 hours a day. Should you require assistance, please press the Instant Service button. Electrical The power supply in New Zealand is 240 volts. A dual voltage outlet is located in your bathroom (110 volts for shavers only). Converters and adaptors for electrical appliances are available from Concierge. Please press the Instant Service button for assistance.
Email & Internet The Hotel has several options available to provide Services email and Internet access. These are: • E-Room (our high speed broadband Internet Service) • A phone line to enable you to connect to your own service provider or the Hotel’s Internet service. Please refer to the Business Services section of this directory. • Cat 5 cable in room or please press Instant Service button to have one sent to your room. • The Business Centre located on Level One has high speed Internet and email access.
H o t e l & G u e s t S e rv i c e s
Facsimile The Hotel offers a 24 hour facsimile service. Our facsimile number is +64 (4) 472 4724. A facsimile/printer is also available in the Business Centre located on Level One. For further assistance please press the Instant Service button.
Fire & Emergency Exits Please refer to the “Fire Safety and Security” section of this Directory.
Flowers For any floral requirements you may have, please press the Instant Service button.
Gift Ideas InterContinental Wellington Gift Certificates can be purchased. Priced from $30 to $1,500 they can include exotic cocktails, lunch or dinner for two, a Weekend Package, a relaxing massage, a one year membership at Emerge Health Club – or you can create your own special package – the ideas are endless. For further information please press the Instant Service button.
H airdresser, Beauty Salon Please press the Instant Service button for a recommendation and appointment. Emerge Health Club
Located on Level 3. Facilities include a heated indoor swimming pool, spa, sauna and gym. Hours: Monday – Friday 5.30am – 9.00pm and Saturday – Sunday 8.00am - 9.00pm. Public holidays from 8.00am - 6.00pm. Access to the gym is available 24 hours. Outside the above hours, please contact Instant Services. Children under 16 years must be supervised by a parent or guardian at all times at Emerge Health Club. The Gym is available for all guests over 16 years of age. Personal trainers, beauty and massage therapists are available by appointment. Bookings are essential. For further information and prices please press the Instant Service button.
H o t e l & G u e s t S e rv i c e s
Hotel Car Service The Hotel operates one car for guest use. Our drivers can organise your transport needs from airport and city transfers to sightseeing, dining out and full day hire. We also provide an Instant Check-In service where our drivers will meet you at the airport and while driving to the Hotel you complete the Check-In procedure. On arrival at the Hotel, you will be shown immediately to your room when available. For further information please press the Instant Service button. Hotel cars operate 4.00am – 8.30pm Monday to Friday and weekends by appointment, subject to availability.
Hotel Reservations For return reservations at this Hotel or any other InterContinental Hotel around the world we will be pleased to make your reservations. Please call our toll free number 0800 442 215.
Housekeeping To make your stay more comfortable, extra room amenities such as towels, blankets and crockery are available. For assistance please press the Instant Service button. Ice An ice tray is located in your minibar fridge. Additional ice is available on request. Please press the Instant Service button for assistance.
Internet & Email The Hotel has several options available to provide Services Internet and email access. These are: • A phone line to enable you to connect to your own service provider or the Hotel’s Internet service. • Cat 5 cable in room or please press the Instant Service button to have one sent to your room. • The Business Centre located on Level One has high speed Internet and email access.
H o t e l & G u e s t S e rv i c e s
InterContinental This frequent guest programme provides special privileges to Ambassador guests of InterContinental Hotels & Resorts worldwide. For information please press the Instant Service button.
Ironing Facilities An iron and ironing board are located in your wardrobe. For valet services, please press the Instant Service button.
Laundry & Dry Cleaning Dry cleaning and laundry services are available Monday to Friday from 6.00am - 4.30pm and Saturday and Sunday from 6.00am 2.30pm. Laundry bags and dockets can be found in the laundry folder located in your wardrobe. Please refer to the docket for services available. Alternatively, our guest laundry is located on Level Two, opposite room 232. Self service washing machines, dryers and washing powder are available free of charge to Hotel guests. Hours of operation are 7.00am – 10.00pm. For assistance please press the Instant Service button.
Lost & Found For all lost property enquiries, please press the Instant Service button.
Luggage Service For collection or storage of luggage, please press the concierge button.
Maintenance We would appreciate it if you would advise us of any malfunction in your room by pressing the Instant Service button.
Massage Treatments Emerge Health Club offer a range of therapeutic, sports, relaxation and deep tissue massage treatments. Located on Level Three, bookings in advance are essential. Please press the Instant Service button for assistance.
H o t e l & G u e s t S e rv i c e s
Messages & Mail The illuminated light on your telephone indicates you have either a voicemail message on your telephone or a message on your TV screen. To clear your voicemail messages please refer to the Telephone Services section of this Directory. To clear the messages on your TV screen press the menu button on your remote control and follow the instructions. For further assistance please press the Instant Service button. Mail services are available through the Business Centre located on Level One, or please press the Instant Service button for assistance.
Minibar A large selection of beverage and snack items are available in your Refreshment Centre. This is replenished daily with charges added to your account. Please press the Instant Service button should you require any additional items. Please note the Liquor License Act in New Zealand prevents the Hotel from supplying alcohol to guests under 18 years of age.
Movies Sky channels are available free of charge to all rooms. Pay-to-view movies are also available by following the instructions on your television screen or the guide located next to your bed. The cost for these movies will be automatically charged to your account by pressing “pay confirm�. If you wish to have the pay-to-view movie access limited or disengaged from your room, please press the Instant Service button.
Newspapers A complimentary morning newspaper will be delivered to your room each morning upon request by hanging up the newspaper request sign on the door knob before 9pm.
Pets The policy of the Hotel is to prohibit the admission of pets for health and safety reasons. Please press the Instant Service button for information on boarding kennels and catteries.
Pharmacy
Several pharmacies are located close to the Hotel. An after hours pharmacy is available in the case of an emergency. Please press the Instant Service button for assistance.
H o t e l & G u e s t S e rv i c e s
Photocopying Photocopying services are available in the Business Centre located on Level One. Please refer to the Business Services section of this directory or for assistance please press the Instant Service button.
Picnic Hampers Please refer to the Picnic Hamper Menus in the “Private Dining” folder in your room. Please place your order by 8.00pm the night before. For enquiries or to place your order please press the Instant Service button.
Pillows Should additional pillows be required please press the Instant Service button. The selection of pillows available are Foam, Feather, V and Lavender.
Postage The Business Centre, located on Level One is able to assist with any mail services required. For further information please press the Instant Service button.
Printer P rinter services are available in the Business Centre. For assistance please press the Instant Service button. Priority Club® Rewards
riority Club® Rewards is the world’s most global hotel loyalty P programme. For more information please see Priority Club® Rewards listed in the Business Services section of this Directory or press the Instant Service button.
Privacy Your privacy is very important to us. If you do not wish to be disturbed, simply display the “Do Not Disturb” sign outside your door. Please press the Instant Service button if you do not wish to receive telephone calls. If the hotel has not heard from you for 24 hours the Duty Manager will make contact.
Radio A selection of radio stations are available through your television.
H o t e l & G u e s t S e rv i c e s
Religious Services For information on services of all denominations, please press the Instant Service button.
Rental Cars Our Concierge will be pleased to arrange car rental. Avis will provide drop off and pick up at the Hotel. Please press the Concierge button for assistance.
Reservations For return reservations at this Hotel or any other InterContinental Hotel around the world we will be pleased to make your reservations. Please call our toll free number 0800 442 215.
Restaurant & Bars Please refer to the “Restaurant & Bars” section of this Directory for information on the Hotel’s Restaurants and Bars.
Room Service We offer an extensive 24 hour Room Service menu which is located in the Private Dining folder in your room. Should you not find that special item you wanted on the menus, our Culinary Team is more than pleased to prepare something special. To place orders or for assistance, please press the Instant Service button.
Safe Deposit Box & Valuables
The Hotel does not accept responsibility for the loss of valuables left in your room. For your protection, we suggest that you place all valuables in the safety deposit box in your room. Please note the Hotel does not accept responsibility for items secured in these safes.
H o t e l & G u e s t S e rv i c e s
Secretarial Services The Business Centre located on Level One is available to assist you with any secretarial services you may require. For a detailed list of services and rates, please refer to the Business Services section of this Directory. Shoe Shine
Sports Facilities Our Concierge desk has a list of sporting facilities available in the greater Wellington area. For further information please press the Instant Service button.
Swimming Pool Spa & Sauna
For our shoe shine service, please press the concierge button.
Our 10 metre long, heated, 1.6 metre deep leisure pool is located on Level Three at Emerge Health Club. Hours: Monday – Friday 5.30am – 9.00pm, Saturday – Sunday 8.00am – 9.00pm. Public holidays from 8.00am - 6.00pm. Children under 16 years must be supervised by a parent or guardian. For further information, please press the Instant Service button.
Telephone Services Please refer to the “Telephone Services” section of this Directory for country code listings and telephone pricing. For further information, please press the Instant Service button.
H o t e l & G u e s t S e rv i c e s
Television The television is operated by the remote control. This provides access to standard television channels, a selection of Sky channels and pay-to view movies. Your account can also be viewed on the television screen. To do this please follow the instructions on your television screen. A flashing light on the television indicates a message has been left for you and can be accessed through the menu section on your screen. For assistance please press the Instant Service button.
Tours & Sightseeing Our Concierge Guide to the city has an extensive list of attractions covering where to go and what to see in Wellington. The guide is available from our Concierge desk, located on the Ground Level or please press the Instant Service button to have one delivered to your room. Tours and sightseeing activities can be arranged through our Concierge desk.
Transport & Taxi Service Bookings for the Hotel Car Service, taxi, shuttle bus or other transportation needs can be made for you. Please press the concierge button.
Vases
If you require a vase, please press the Instant Service button.
Voicemail A light on your desk telephone indicates you have a voicemail message. To retrieve voicemail messages please refer to the “Telephone Services� section of this directory. For assistance please press the Instant Service button.
Voltage The power supply in New Zealand is 240 volts. A dual voltage outlet is located in your bathroom (110 volts for shavers only). Converters and adaptors for electrical appliances are available from Concierge. A refundable deposit is required. Please press the Instant Service button for assistance.
H o t e l & G u e s t S e rv i c e s
Wake-Up Calls or Reminder Calls
If you would like to arrange a personalised wake-up call please press the Instant Service button. We would be delighted to follow up your wake up call with a complimentary tea, coffee or juice delivered to your room.
Wheelchair A wheelchair is available on request. Please press the Instant Service button for assistance. Wireless Internet Access Wireless Internet access is available throughout the hotel. This High Speed Wireless Internet Service is provided on a prepay basis. Business Centre $10.00 for 30 mins (Data limit 50mb) $20.00 for 180 mins (Data limit 100mb) $29.95 for 24 hours (Data limit 1000mb) Room $10.00 per 2 hours $29.95 per 24 hours Conference $49.95 per 1GB (upload/download)
For assistance with any of these email or Internet services please press the Instant Service button.
B u s i n e s s S e rv i c e s
Business Centre Located on Level One, the Business Centre offers exclusive secretarial services with high speed broadband Internet and email access for guest use. Business Centre services are available 24 hours a day, 7 days a week. The Business Centre is attended from 8.30am till 5.00pm Monday to Friday. For use outside these hours please press the Instant Service button. Business Centre Services and Rental Charges are listed below. Printing A4 Size
Black and White
Colour
$0.40 per page $0.20 per page $0.10 per page
$2.40 per page $1.20 per page $0.60 per page
(1-10) (11-50) (51+)
Photocopying Photocopying A4 size Black and White (1-10 copies) (11-50 copies) (51+ copies) Photocopying A3 size (1-10 copies) (11-50 copies) (51+ copies)
$0.40 per page $0.20 per page $0.10 per page
Colour $2.40 per page $1.20 per page $0.60 per page
Black $0.30 $0.40 $0.20
Colour $3.20 per page $1.60 per page $0.80 per page
Word Processing/Typing
$9.00 per page
Guest Typing
and White per copy per copy per copy
Outgoing Facsimile National International Transmission (1-10 pages) $1.60 per page $3.20 per page (11-50 pages) $0.80 per page $1.60 per page (51+ pages) $0.40 per page $0.80 per page Incoming Facsimile National International Transmission (1-10 pages) $0.00 per page $0.00 per page (11-50 pages) $0.40 per page $0.40 per page (51+ pages) $0.20 per page $0.20 per page
Business S e rv i c e s
足E mail and Internet Access 30 minutes email and Internet access $10.00 (up to 50MB)
B u s i n e s s S e rv i c e s
Courier Service
Available through the Business Centre. Commercial rates apply.
Other Items
A4 Overhead Transparency CC/Floppy Disk Binding Manilla Folders A4 Photocopy Paper Laminating CD Burning
Scanner
Available in the Business Centre.
Video Conferencing
$1.80 per transparency $5.00 per disk $10.00 per folder bound $0.50 each $9.00 per ream $4.00 per A4 page $10.00 per CD
For video-conferencing and fibre-optic two-way link facilities please press the Instant Service button.
Rental Charges Laptop $161.00 per day Facsimile/Printer Available for use in guest rooms. No Charge for hireage of equipment and printing. Standard telephone call rates apply for all facsimile transmissions. Lectern $92.00 Sound System Price on application Microphones Hand held $92.00 Lapel $92.00 Lectern $23.00 Whiteboards Static $57.50 Electronic $138.00 Data Projector 1/2 day $195.50 Full day $299.00 Screen (depending on size) $46.00 - $161.00 Plasma Screens (depending on size) $185.00 - $253.00 VCR and DVD $46.00 - $69.00 Conference phone $92.00
All prices are based on a full day hireage. For further information please press the Instant Service button.
Make the most of your time away from home with the world’s most global hotel loyalty programme, Priority Club® Rewards. As a Priority Club® Rewards Member, you will be assured of a warm welcome at more than 3,500 hotels over 100 countries including InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Express by Holiday Inn, Hotel Indigo and Staybridge Suites. Priority Club® Rewards is all about rewarding travel. Club Member Benefits: • • • • • • • • • • • • • •
Membership is Free Redeem points instantly for hotel stays No black out dates for Reward Nights Purchase points or transfer them between members accounts Points never expire 3,500 locations to earn and redeem Fastest way to Elite Status Collect points or airline miles Online personal accounts access Single rate for double occupancy Instant Check-In Instant Check-Out Extended Check-Out (until 2.00pm, depending on availability) Free weekday newspaper
Priority Club® points can easily be redeemed for your choice of hundreds of rewards. Choose from hotel stays (Reward nights), airline miles and tickets, dining or shopping certificates, a wide selection of brand name merchandise, and so much more. Priority Club® Rewards brochures are available at Reception. For more information or to have a brochure delivered to your room please press the Instant Service button.
In existence for over 30 years, the InterContinental Ambassador continues to ensure that frequent international travellers receive special levels of recognition and service. Privileges are offered at every InterContinental Hotel throughout the world, while ongoing research continues to isolate those benefits desired by members. Current privileges include priority reservations, upgrades, special check-in facilities, late check-out of 4.00pm, together with other Club benefits. Also instant joint membership with Priority Club速 Rewards to earn Club points or airline miles each stay. For further information please press the Instant Service button.
R e s tau r a n t s & B a r s
The Lobby Lounge Soak up the atmosphere as you relax and sip on a superb cup of coffee or take the opportunity to sample some of New Zealand’s finest wines and beers. The Lobby Lounge offers a full bar service with an extensive cocktail selection and delicious snack menu. Open 7 days from 7.00am till late. For further information please press the Instant Service button. Arizona Bar Want to try something a little different? Step into Arizona Bar located just outside the Hotel on your right. Famous for its hearty Mexican, Cajun and American style dishes. Arizona is open for brunch, lunch and dinner. Arizona Bar is open 7 days. Monday - Friday 11.00am till 10.30pm, Saturday 8.00am till 10.30pm, Sunday 8.00am to 2.30pm and Saturday and Sunday Brunch 8.00am - 2.30pm. For more information or to make a booking please press the Instant Service button. Private Dining Regardless of the time of day or night when you have an appetite for fine cuisine, InterContinental Wellington has a dish to satisfy. You are guaranteed to find the perfect meal to suit your particular mood from our Private Dining menu. Enjoy an exciting array of dishes and fine New Zealand wines. Choose from a gourmet sandwich to a romantic three course dinner for two. If there is something you would like that is not on the menu we will do our best to create something special. Available 7 days a week 24 hours a day. For more information or to place your order, please press the Instant Service button.
R e s tau r a n t s & Bars
Chameleon Restaurant Chameleon Restaurant is open everyday for breakfast, lunch and dinner. Open for breakfast Monday to Friday from 6.30am - 10.30am, weekends from 6.30am - 11.00am. Lunch from 12.00pm - 2.00pm and Dinner from 5.30pm till late. Chameleon offers an authentic taste of New Zealand’s fresh seasonal food and flavours. Our extensive menu features innovative, international cuisine as well as traditional favourites, matched with a superb international wine list with many award winning New Zealand wines. Chameleon Restaurant is located on the Ground Level. For more information or to make a booking, please press the Instant Service button.
CONFERENCES AND EVENTS InterContinental Wellington is Wellington’s premier venue for meetings, conferences and social events. From the Boardroom to the Ballroom InterContinental Wellington has 9 function rooms with a total of 622 square metres and all offering wireless high speed Internet access. Whether you are planning a gala black tie dinner, an intimate wedding or a dinner dance, InterContinental Wellington caters for your every need. Our conference and meeting facilities offer versatility and the latest in technology to accommodate events of every type. For further information please press the Instant Service button.
F i r e S a fe t y , E m e rg e n c i e s
Fire safety Our guests are protected by an advanced fire protection system. In the event of a fire, you will be warned by an electronic alarm. This signifies you MUST evacuate the Hotel. Fire exits Fire exits on your floor are clearly marked but if there is heavy smoke you may have difficulty locating them, so please take the time to observe the following points: Count the number of doorways between your door and the three emergency exits located on every floor. Emergency exits are situated next to the x27 rooms and opposite the x20 and x05 rooms. Check the location of fire extinguishers, hoses and alarms in the corridor of your floor. Fire alarms are located next to each fire cupboard in the corridor. When evacuating upon hearing a fire alarm Take your room key card and move cautiously. Feel the door and handle with the back of your hand. IF THE DOOR IS ABNORMALLY WARM, DO NOT OPEN IT. IF THE DOOR IS NOT HOT, OPEN IT CAREFULLY but be ready to close it immediately if necessary. Proceed to the nearest emergency exit. Enter the Fire Exit and go to GROUND LEVEL where you will be met by Hotel staff. DO NOT USE THE LIFTS. If your exit is blocked, use an alternative fire exit. If you find a fire Press the Emergency button on your telephone. Leave the building, if possible by entering the nearest safe fire exit. Take your room key card with you.
and
Security
If a fire starts in your room Evacuate your room immediately. Take your room key card with you. Close the door securely behind you. Activate a fire alarm and notify your immediate neighbours. Walk to safety via the emergency exit. DO NOT USE THE LIFTS. If unable to leave your room Remain calm. Here are some things you should do while awaiting rescue: Turn off the air-conditioning. Fill the bathtub with water (as a reserve only). Phone your location by pressing the Emergency button. Stuff wet towels and sheets around door seals and air vents. Use the waste basket to bail water from the bathtub if smoke seeps in. If smoke still enters your room, make a tent over your head with a wet blanket. As a last resort, if the air becomes too smoke-laden, it may be necessary to slightly open your window. If the windows do not open, break one with a chair or drawer. Do not open or break a window if smoke or flames are rising from outside from a lower floor. Special assistance If you are likely to require special assistance due to personal physical limitations, advise Reception upon check-in or press the Instant Service button. Remember Most fatalities occur from inhalation of smoke and poisonous gases, not from burning. Always stay low to the ground if there is any smoke present at all. Never use the lifts. You may never need to implement this advice, but since you should always be alert for the unexpected, be diligent and always note exits and emergency procedures of any high rise building which you enter.
E m e rg e n c y P ro c e d u r e s
F i r e S a fe t y , E m e rg e n c i e s
Earthquake Should an earthquake suddenly strike, the common reaction for people is to panic. In the event of an earthquake you should take the following steps: Remain CALM. Stay in your room. Take cover underneath solid furniture such as a desk or brace yourself within a strong doorway. Hold onto the door to stop it slamming into you. Keep away from windows or equipment likely to fall over. If you are travelling in a lift, stop at the nearest floor and get out. You will be advised by Hotel Management what to do next. Evacuate the building ONLY if the order is given. Enter the nearest safe fire exit. Go to Ground Level where you will be met by Hotel staff.
and
Security
Security The key card system used in this Hotel represents state of the art hotel door security. Your door is also fitted with an additional security chain. This chain is activated from inside your room. It is recommended that you use this feature when you are in your room and upon retiring. We regret that the Hotel cannot be responsible for valuables left in your room or room safe. For your protection, we suggest that you place all valuables in our safety deposit boxes, available free of charge at Reception. For further assistance please press the Instant Service button.
D i a l l i n g I n f o r m at i o n & R at e s The following infor mation is to assist you when making an internal, local, national or international telephone call. If you have any problems, please press the Instant Service button for assistance.
Internal Dialling
To dial another guest room • Dial 8 & room number
Telephone Charges Local Calls $1.80 (first 10 minutes)
$0.10 per minute thereafter (Maximum charge at 60 minutes)
Local Calls
To make local calls • Dial 1 & the number required
National Calls $2.87 per minute (first 20 minutes)
National Calls
International Calls
New Zealand Area Codes Auckland 09 Christchurch 03 Dunedin 03 Hamilton 07 Nelson 03 New Plymouth 06 Wellington 04
International Calls
International calls may be made from the privacy of your room. A list of country and city codes is shown in the following pages, together with the time differences. If the area code you require is not listed or you require a telephone number, please press the Instant Service button for assistance. • • • • •
Dial 1 Enter International access code 00 Enter country code from following pages Enter city code from following pages Enter the number you are calling
$2.19 per minute thereafter
Australia, USA, United Kingdom and Ireland $4.39 per minute (first 15 minutes) $1.86 per minute thereafter Asia, Europe and Pacific Islands
$8.43 per minute (first 15 minutes)
$5.61 per minute thereafter
Mobile phone Calls in New Zealand
$2.87 per minute (first 20 minutes)
$2.19 per minute thereafter
All international calls incur a $0.25c connection fee.
Toll free Calls $1.80 per call (connecting fee) Calling Card & Credit Card Calls $1.80 per call (connecting fee) Direct Dial Charges (per minute) Charges are in NZD and
include tax
You may contact the operator for further details
T e l eph o n e S e rv i c e s
To make calls within New Zealand outside the Wellington area • Dial 1 • The area code for the city (refer following list) • The local number
T e l eph o n e V o i c e m a i l S y s t e m Setting up your NEW Voice Mailbox T ( his procedure only needs to be done once and from your room) 1. Press the Message button. 2. Wait until voicemail answers, then follow the directions. 3. Enter your chosen Password followed by the # key.
Press Message Button
NOTE: The entering of a password is to ensure your mailbox is only accessible to you personally. If you are retrieving your messages from your room you will not be prompted to enter it. However, if you wish to retrieve your messages from outside InterContinental Wellington you will be required to enter your password. By doing so you are confirming to the voicemail system that you are authorised to hear the messages.
Enter your NEW password
#
PASSWORD RULES Passwords should: a.Be from 4 to 15 digits long. b.Not start with 0. c.Be a number that you will easily remember.
# Continue
Record your greeting message
4. P ress # again to confirm your password or re-enter a new one. 5.
Record your greeting after the tone. At the end of your recording, press #. Example: Hi, this is (your name), sorry I’m currently unavailable. Please leave me a message and I will return your call as soon as I can.#.
6. Press 1 to listen to your recorded greeting. Press 2 to re-record. When satisfied press # to finish.
# 1 Listen
2 # Continue
7. Now hang up to finish setting up your mailbox. Congratulations, you have now set up your personal voicemail.
Main Menu
Re-record
R e t r i e v i n g V o i c e m a i l & M e s s ag e s
From your room press the Message button or from outside InterContinental Wellington dial 495-9222. Wait until voicemail answers, press the * key then the # key on your telephone, then (when prompted) enter your mailbox number (8 + room number).
Enter your password
Only applicable if you are retrieving your messages from outside of your room.
Main Menu
1
2
3
Listen to your messages
Send a message
Change your greeting
Message playback
Enter room extension
Playback Controls
1
2
Replay
Save
3
#
Delete
#
Date
Continue
(& Forward)
7 Rewind
*
Cancel
(On/Off)
Volume
(Norm/High)
8 9
Pause
Fast Fwd
0 # Help
Skip
2
Listen
Re-record
# To finish
4 5 6
Send
1
Record message
# Finish
Keys you can use anywhere in voicemail
* 0 #
Cancel (Previous) Help Continue (Next)
I n n k eepe r s A c t 1962
Under the Act an Innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property whether or not it was due to any fault of the Innkeeper or his staff. This liability however: (a) Extends only to guests who have engaged sleeping accommodation at the Inn. (b) Is limited to $300 in respect of any one article and $1200 in aggregate unless the Innkeeper is at fault or unless you have lodged the article with the Innkeeper for safekeeping. (c) Does not cover motor vehicles, other vehicles, property left in them, horses or other live animals. A full copy of the Innkeepers Act 1962 is available to view from the Duty Manager upon request.
Places To Visit
h a r b o u r f e r ry s e rv i c e
Wellington Harbour Ferry Service
Experience the best of Wellington with a cruise on the city’s unique harbour ferry service. Up to 16 return scheduled sailings daily between Queens Wharf / Matiu Somes Island / Days Bay. (The Queens Wharf berth is a 2 minute stroll from the InterContinental Hotel). The trip across the harbour takes approx 20 minutes if direct, 30 minutes if calling into Matiu Somes Is. The two ferries accommodate up to 99 passengers respectively in the comfort of the enclosed main cabins, covered stern deck and open top deck. The ferry has a licensed bar on board serving a full range of refreshments, tea and coffee, snacks, ice creams and wine, beer and spirits. Additionally, on weekends and public holidays, subject to weather, the Round Harbour Explorer Tours operate via Petone, Days Bay, Matiu Somes Island, Seatoun and Queens Wharf. Matiu Somes Island - This fascinating Island only recently opened to the public, is a reserve administered by the Department of Conservation. It is steeped in local history from early Maori settlement to more recent times as a prisoner of war camp and quarantine station. Now it is and continues to revert back to its native flora and fauna. Being rodent free the birdlife is amazing and you may even be lucky enough to see the native Tuatara that have recently been reintroduced to the island. The views from all over the easy walking tracks on the island are unsurpassed and not to be missed! Take a picnic and allow at least 3 hours to explore! Days Bay - One of Wellington’s best swimming beaches set amongst a backdrop of beautiful native forest. Attractions include great waterfront cafes, restaurants and an arts and craft shop. Also the Pavillion in Williams Park opposite the wharf, is renown for its ice creams, a duck pond and easy short bush walks. Eastbourne Village is just a 10 minute stroll around the foreshore with more shops and restaurants on offer. So head over for an ice cream in the park or lunch or dinner on the waters edge at the superb Cobar Restaurant! 2 mins from Days Bay wharf. Short 2 minute stroll from the Hotel. Timetable Ph 494 3339 Fax 499 1288 www.eastbywest.co.nz
Office Ph 499 1282 Email info@eastbywest.co.nz
shopping
Kirkcaldie & Stains
When visiting the capital it is essential to experience the understated elegance and outstanding service at New Zealand’s premier department store. Established in 1863, Kirkcaldie & Stains is a favourite local icon and host to top international and New Zealand brands, including more than 150 brands not found elsewhere in Wellington. The Kirkcaldie & Stains Personal Shopping Service can assist you in all sorts of ways, especially if your time in Wellington is limited. From the perfect gift, souvenir or special occasion outfit to something as simple as hosiery or a tie, this complimentary service ensures a great shopping experience tailored to your individual requirements. You can shop with the Personal Shopper in-store or get in touch by telephone or email and the Personal Shopping Service will take care of your shopping and delivery. Kirkcaldie & Stains 165-177 Lambton Quay Telephone: (04) 472 5899 Fax: (04) 473 0717 Email: personal.shopper@kirkcaldies.co.nz Website: www.kirkcaldies.co.nz Hours: Open 7 Days (Closed on some public holidays) For store hours telephone (04) 472 5899 or go to www.kirkcaldies.co.nz
m e n ’ s fa s h i o n
Vance Vivian
Just a short distance (150 metres) from your hotel is Vance Vivian in Lambton Quay. Vance Vivian is Wellington's premier menswear destination and offer collections from Armani Collezioni, Ermenegildo Zegna, Z Zegna, Zegna Sport, Bugatti and Gant. We specialise in duty free shopping and made to measure designer wear and are happy to help you find what you are looking for. Compare the prices in Vance Vivian with the same items overseas and you will be pleasantly surprised. Come in and browse or call Vance Vivian on 04-471 2615 for an appointment or after hours service. Opening hours: Monday - Thursday Friday Saturday Sunday / Public Holidays Vance Vivian 199-201 Lambton Quay Wellington New Zealand Telephone: 04 471 2615 Facsimile: 04 471 2616 Email: vancevivian@xtra.co.nz Website: www.vancevivian.co.nz
9.00am - 5.30pm 9.00am - 7.00pm 9.30am - 5.00pm 11.00am - 4.00pm
pharmacy
Radius Pharmacy
More More than than just just prescriptions prescriptions
Here at Radius we are Hereabout at Radius weyou are passionate helping passionate about helping you Get well faster, stay well Get lonwell ge r, afaster, n d f e stay e l grewell at! lon ge r, a n d f e e l gre a t !
Radius Pharmacy takes a unique approach to helping you get healthy and stay that way, with our Complete Care system. Based around a strong philosophy to ‘Treat, Protect and Support’ every healthcare condition, Complete Care means taking a proactive and long-term approach to managing all sorts of health conditions. It also means being experts in natural health, so we can provide you with evidence-based supplementary health products wherever suitable. Talk to us first Without the need to make an appointment your Radius pharmacist is the most accessible healthcare professional, and often the first port of call for health advice. Our pharmacists are specifically trained to recognise your symptoms, give information about your medication and the products to support your condition, or refer you on to another health practitioner for further advice. Whatever you may need Radius Pharmacy is here to provide you and your family with a trusted, helpful and personal pharmacy service whenever you need us. Whether you need crutch hire for a sprained ankle, a blood pressure check, or just want trusted health advice from experienced staff.
OUR WELLINGTON CBD STORES OUR WELLINGTON CBD STORES
Our professional friendly staff are here to answer any queries you may have, please visit either one of our Wellington CBD stores. Radius Pharmacy Lambton Quay 204 Lambton Quay. Tel: 04 472 0362 Hours: Monday to Thursday – 8.00am to 6.00pm. Friday – 8.00am to 7.00pm. Saturday – 9.00am to 5.00pm. Sunday & Public Holidays – 10.00am to 4.00pm. Closed Christmas Day Radius Pharmacy Willis Street Grand Arcade, 16 Willis Street. Tel: 04 472 8945 Hours: Monday to Friday – 8.00am to 5.30pm. Saturday – 10.00am to 4.00pm. Sunday & Public Holidays - Closed
204 204 Lambton Lambton Quay Quay Tel: Tel: 04 04 472 472 0362 0362 Grand Grand Arcade, Arcade, 16 16 Willis Willis Street Street Tel: Tel: 04 04 472 472 8945 8945
dining
Shed 5 Restaurant & Bar
Shed 5 was originally built in 1888 as a woolstore and is one of the oldest remaining wharf stores in Lambton Harbour. Situated right on Queens Wharf just minutes from the city centre, Te Papa Museum, the City Art gallery and ten minutes walk to Courtenay Place – Wellington’s bar and nightlife strip. Shed 5 prides itself on friendly service with an innovative menu engineered to include the freshest seafood and seasonal produce that New Zealand has to offer. The food is matched by an extensive wine list that represents wines from all of New Zealand’s wine producing regions. This combination of good food and great wine is brought together in the ambience of this warm, rustic historical building on the waterfront by a professional team. Shed 5 is situated so you can enjoy the summer rays under an umbrella on the deck whilst watching fishing boats and yachts come and go. In summer the restaurant’s concertina windows open to let diners bask in Wellington’s sunshine and appreciate a cool sea breeze that the city is so famous for. The bar is a great place to meet up for after work drinks, watch a rugby game on the large screen, or have a boogie on a Friday night. At the northern end of the building is a separate, smaller bar – the greenroom – with its own entrance. This is a small cocktail bar with premium spirits and an international beer and wine selection. It is the ideal location for an after-work corporate catch up. Shed 5 can be transformed from an intimate restaurant to hold large functions. It is perfect as a wedding venue because of the soft ambient wooden surroundings. Fairy lights draped over the rafters, twinkling, give a romantic feel to the building. Shed 5 seats up to 180 guests a la carte but can cater for up to 250 people table d’hôte. In brief, the venue offers an outside deck and a marquee area, a large bar with its own lounge area as well as an intimate dining room and to finish off a private dining room. All these areas can be treated as separate entities as well as harmonise into one. It is a building to suit all occasions. For Bookings Call - +64 4 499 9069 or contact the hotel concierge.
dining
The White House Restaurant
Celebrating it’s 20th anniversary in 2012, The White House has consistently ranked amongst the capital’s finest restaurant. In 2012 The White House became a finalist Cuisine Restaurant of the Year for the second year running. In addition guests awarded the restaurant a silver medal in the DineOut People’s Choice Awards 2012. With Executive Chef and owner Paul Hoather at the helm since inception it has gained both a national and international reputation and has won numerous awards. It’s his creativity, his unparalleled experience, and his passion for exceptionally fine food that make every meal an experience par excellence. Paul chooses only the best organic, seasonal ingredients. While some are imported, wherever possible he sources from local producers, small boutique suppliers, and even the restaurants own roof top garden. Our balcony bar lounge is the perfect venue for pre or post lunch and dinner drinks and casual or formal gatherings. Enjoy the escape of the inner Wellington city rush and enjoy elevated views overlooking the Wellington harbour and cityscape by day or night. Open for lunch Wednesday to Sunday and for dinner 7 nights a week. To join us for A la carte, bistro or menu degustation please phone: 64 4 385 8555 or email: info@whr.co.nz / website: www.whr.co.nz
Menu Degustation Crudité - Mountford Riche Riesling, 2009, Waipara Seared scallops, red pepper harissa, smoked fish puree, fennel, date and orange salad -The Supernatural by And Co. Sauvignon Blanc, 2010, Hawkes Bay
Angus pure beef fillet, fried scampi, Worcestershire spatzli, carrot puree, oxtail juice - Unison Vineyard Selection Merlot/ Cabernet/Syrah, 1999, Hawkes Bay Over The Moon triple cream brie, blushing pear
Slow-cooked pork belly, ginger and lychee jelly, spicy cashew butter - Stonecroft Old Vines Gewurztraminer, 2009, Hawkes Bay
Milk curd, pistachio sponge cake and honey - Johner Estate Nobel Sauvignon Blanc, 2009, Gladstone
Palate Cleanser
Crispy chocolate cannelloni, espresso mousse, iced coffee sorbet, caramel and yoghurt gels - Ferreira Tawny Port, NV, Oporto
Sous-vide breast and leg of duck, braised cabbage, orange kumara mash, mandarin paste - Schubert Marion’s Vineyard Pinot Noir, 2009, Martinborough
Petit Fours
Menu is subject to change
ta x i l i m o u s i n e
Corporate Limousines
• Service Assured with NZ’s Premium Taxi, Limousine and Tour Service • Either dial 0 to book your Corporate Cab or hail us from the Hotel forecourt • We personally greet clients at all main airports • We guarantee a safe, secure and direct route to your destination • We drive late model Ford Fairlanes & Holden Statesmen • We design personalised tours - call us to discuss your requirements • All services available 24 hours a day 365 days a year SMART BUSINESS SERVICE This service is the ideal way for a busy corporate to transfer from appointment to appointment efficiently. Corporate Cabs will appoint a car and chauffeur to you for the day (standard 9.00am - 3.00pm). You can leave your luggage and business tools safely in the car whilst you attend your appointments, then continue to work within the vehicle while being transferred to your next appointment. No parking hassle, no navigating unfamiliar streets. You will arrive refreshed and on time ready for business. CORPORATE TOURS Our owner-drivers are there to please: They are local and know the area well. They will design tours to fit with your time schedule, ensuring that your interests and requirements are all catered for along the way. It might be a tour of the city, a game of golf, a shopping trip, a wine tasting tour, a visit to local art galleries, an excursion to a beach, or a tour of the entire country, ‘we do it all’, and ‘we do it in style’. Cost efficient and affordable. Be sure to let the concierge know that you would like to discuss your specific requirements with us. AUCKLAND • WELLINGTON • CHRISTCHURCH DUNEDIN • QUEENSTOWN Reservations 24 hours every day Phone (04) 387 4600 Fax (04) 387 4601 Email: wnbookings@corporatecabs.co.nz
dining
MariLuca Ristoro
Italian Restaurant This charming family run Italian restaurant, set in the heart of historical Thorndon, is fifteen minutes walk or five minutes taxi ride from the InterContinental Hotel. Giulio Ricatti is at the helm in the kitchen offering an inter-regional array of dishes from traditional Italian cuisine, with an emphasis on the freshness and simplicity of local and imported produce. The house motto is mangiare, bere e allegria (eat drink and be happy) and is backed by our extensive range of Italian and local beverages. From its opening it has been supported by an eclectic clientele which includes politicians, businessmen, visitors, romantic couples and local families. Service is accurate, yet friendly and relaxed, reflecting Giuseppe’s extensive career in leading restaurants around the world including Italy, London and of course, Wellington. Opening Hours Lunch: Tue to Fri from 11.30 Dinner: Mon to Sat from 5.30pm Private room facility available MariLuca Ristoro 55 Mulgrave Street Thorndon, Wellington Tel: 04 499 5590 Email: mariluca@mariluca.co.nz Full menus are available on our website: www.mariluca.co.nz
We look forward to seeing you!