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Essential Health News and Information
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The Beat Goes On North Mountain Hospital Earns
Silver Stroke Award
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ohn C. Lincoln North Mountain Hospital has David Lincoln received the American Heart Association/American Stroke Association’s Get With The Guidelines-Stroke Silver Quality Achievement Award. The award recognizes North Mountain’s commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations. Studies demonstrate that patients who are taught how to manage their risk factors while still in the hospital reduce their risk of a second stroke or heart attack.
Patient-Provider
Relationships Personalized Health Care for the 21st Century
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arcus Welby has moved into the 21st Century. Although the friendly fictional family doctor’s delivery of personalized health care has long been rumored to be lost in the mists of history, American health care reform just may be bringing him back. Only better. “When it comes to health care, we’ve built more than a better mousetrap. We’ve built the best mousetrap in Arizona,” said Jim Dearing, DO, chief medical officer for John C. Lincoln’s Physician Network of primary and specialty care practices. “We have created a continuous healing relationship with our patients.” America’s new health care reform legislation refers to clinically integrated care
Deer Valley Hospital Earns
Platinum Quality Award
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ohn C. Lincoln Deer Valley Hospital has been recognized as a top performing hospital in the Midas+ Platinum Quality Award program. This award is based upon Deer Valley’s 2011 performance ranking in the top 5 percent of hospitals tracked in the Midas+ National Comparative Database.
For more information visit JCL.com/about.
September / October 2012
Family physician Jim Dearing, DO, and patient Maria Malice, who appreciates patient centered care.
and other jargon, but what it’s all about is creating a team that includes patients, their families, their primary care physicians and other medical care providers who all communicate with each other and work together so the patient’s health is as good as it can be. The concept, Dr. Dearing explained, is to create a place where a medical team led by a primary care physician knows the patients, their families, their values, their medical histories and their medical needs. Bolstered by a single electronic medical record encompassing all of each patient’s history, diagnoses and care, the medical team can literally meet the patient’s needs before they are asked. “You can’t put a price on that kind of knowledge,” said Maria Malice, who’s been Dr. Dearing’s patient for 20 years. “When you have a doctor who’s in tune with you, you don’t worry because you know the doctor cares about you and knows what you need.” continued on page 2 >
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The whole point of patient-centered care, Dr. Dearing said, is to equip patients to take control of their health issues. “We have to listen and hear what patients are saying so that we can give them the tools to understand their condition,” Dr. Dearing said. “All patients should become experts in their own care, know all about every disease or health problem they may have,” he said. “As a doctor, I can’t be with every patient every minute of the day to supervise what they do to protect their health. My job is to provide the information to empower my patients to be successful in managing their own health,” he said. “It’s almost always a good idea to have two people in the room when the doctor is visiting with the patient, Dr. Dearing said. “That increases the chances that they will
hear and absorb the information that the doctor provides.” The electronic health records system helps protect patients’ health and it saves time for everyone involved. “For example,” Malice said, “consider the extra 10 minutes of paperwork that’s often required when you go for a doctor visit. With electronic health records, it’s gone. You don’t need to go through your medical history for a new person, repeat what you’ve already told them – it’s in the computer. “Another benefit,” she said, “is that I don’t have to run back and forth to the pharmacy to drop off prescriptions and pick them up. They get sent in electronically, which assures accuracy and saves me time and gasoline. And, by the way, if there’s a chance I’ll have a bad reaction to a new prescription because
I’m allergic or because of something else I’m already taking, the computer will flag that, too.” Dr. Dearing explained that electronic health records let caregivers know when an individual patient needs follow-up testing or other medical care. “We know, for example,” he said, “if a new diabetes drug comes on to the market, in a matter of minutes we can notify all of our patients who might need it.” But the best part of coordinated care, Malice said, is peace of mind. “When I have a doctor I trust, someone who knows me and cares about me, I don’t worry if he sends me to a specialist. I may not know the new specialist, but I know if my doctor sent me there, I’m going to get good care.” Learn more about primary physicians who offer patient centered care for you at www.JCL.com/practices.
Children’s Health
Specialized Pediatric Care Worth the Trip
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im Martin received the call from school that no parent wants: Abbie, her second grader, had spilled scalding hot soup on her legs and needed immediate medical attention. Joey Martin, a Camp Verde paramedic and firefighter, recognized at least second degree burns covering the top of tiny Abbie’s legs. His first reaction was to fly their daughter via emergency helicopter to the burn unit in the Valley. “I’m considered one of the coolest heads at the stations, but I couldn’t think,” he said. “I was going with worst case scenario.” But, at his fire station, Abbie’s “uncles” – all the other firefighters – worked together to stabilize her and provided wet saline compresses for the trip. Then, they drove 80 miles to John C. Lincoln Deer Valley Hospital so Abbie could receive pediatric emergency care in the 24/7 Children’s Emergency Center, Mendy’s Place, at John C. Lincoln Deer Valley Hospital. It’s part of the Virginia G. Piper Pediatric Center of Excellence that includes emergency care and inpatient care specifically designed for infants through teenagers. “That hospital is fantastic,” Kim Martin said. “Being a firefighters’ wife, you know you have to be calm, but I didn’t know what to expect. I was a little panicked; it’s my daughter. It was very calm. It was just comforting.”
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rooms and colorful murals, make children “When we got to Mendy’s Place, – and parents – feel more comfortable. everyone was so good, so professional,” “Kids are not small adults,” said Kathy Joey Martin added. “They talked to Abbie at her level so she understood what was going Northrop, RN, BSN, clinical director of pediatrics at John C. Lincoln Deer Valley to happen, so there were no surprises.” Hospital. “We not only treat the injury The 24/7 Children’s Emergency Center and the illness. is staffed with We make sure pediatric physicians, that the entire nurses and a child hospital life specialist, who experience is the helps children and best it can be for families understand the entire family.” procedures and The best surgeries and deal review of the with emotional experience, concerns that can though, comes accompany injuries from Abbie. She and illnesses. turned 8 over the The hospital also summer and is works with other now in third local hospitals to grade. Her burns stabilize children still need to be for transfer when protected and injuries require Parents Kim and Joey Martin found “fantastic” covered, but she’s specialized care for care for daughter Abbie at John C. Lincoln made a full trauma, for example. Deer Valley Hospital. recovery. “Mendy’s Place “It wasn’t scary, and they were nice,” was all that we needed,” Joey Martin said. she said. “They gave me a Popsicle, and “They addressed Abbie’s pain, treated her my legs feel good.” burns and equipped us with everything Learn more about the Children’s we needed for home care in less than two Emergency Center and pediatric inpatient hours. They were tremendous.” The equipment is designed for children, floor at John C. Lincoln Deer Valley Hospital and the surroundings, with all private at JCL.com/mendysplace.
September / October 2012
JCL.com
Surgery Success Story
When Mesh Doesn’t Mesh with Metabolism
General and robotic surgeon Rick Low, MD, left, and patient Jay Long are happy after Long’s successful recovery.
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surgeon in Chicago who had a successful track record in ometimes things that sound good in theory just don’t work removing mesh and performing reconstructive surgery without out that way. Then, if it’s your body where things didn’t mesh to solve similar patient problems. work out, you need someone with a deft surgical touch to “I called his office,” Long said, “and they told me they’d be fix what unexpectedly went wrong. happy to help me, but as long as I was already in Phoenix, it Just ask Jay Long about Rick Low, MD, whose superb surgical might be easier if I contacted surgeons they knew right here who skills resolved years of pain and other complications, what the could do what they do. They recommended two John C. Lincoln medical profession calls “adverse outcomes” from prior surgeries. doctors – reconstructive surgeon Louis Andres, MD, and general It all started eight years ago when Long needed a simple surgeon Rick Low, MD.” surgical repair of a hernia that That’s when Long’s day began to developed as a result of over-ambitious brighten. weightlifting. In an effort to What Jay needed was Drs. Andres and Low admitted Long strengthen Long’s abdominal wall, abdominal reconstruction. to John C. Lincoln North Mountain surgeons reinforced his tissue with a Hospital, where they surgically synthetic mesh. Dr. Long and Dr. Andres used removed the mesh and ordered But the mesh didn’t mesh with cultures of the tissue in Long’s Long’s metabolism. Over the years, he donor tissue to rebuild Long’s abdomen. Testing showed massive went through three different surgical bacterial infections, which the doctors procedures to remove the old mesh abdomen without mesh. treated with antibiotics before further and replace it with a new variety, in surgical repair. hopes that the new would not “I spent more than a week at the beginning of January on the continue to make him sick. But eventually each of the repairs hospital’s fourth floor unit where I had the most professional, ended with the same result. best hospital experience ever,” he said. “Unfortunately, I’ve “By April of 2011, I was back in the emergency department, become a bit of an expert on hospital care and I tell you, the throwing up blood,” he said. “The surgeons said I needed a fifth nurses were unbelievably good. I loved the team!” surgery to remove the mesh and replace it, this time with a In planning Long’s surgical repair, Dr. Low said “in my Gore-Tex implant.” professional opinion, mesh was not fixing the problem. What Jay It didn’t work. Inside of 30 days, Long was sick again. needed was abdominal reconstruction.” “I was throwing up so badly that I ended up in emergency Dr. Long and Dr. Andres used donor tissue to rebuild Long’s departments of at least three Valley hospitals,” Long said. “They abdomen without mesh, he said. And it worked. tested me for everything – GI problems, small bowel tests, “Dr. Low and Dr. Andres were just amazing,” Long said. “I have anything it could be other than the mesh. I was taking antinot thrown up since surgery at the beginning of January. I’m nausea medication, but it wasn’t working.” going to yoga again for the first time in five years. I feel terrific.” Finally, Long’s primary care physician suggested looking outside the Valley for help. He went online and discovered a Learn more about our hospitals and services at JCL.com JCL.com
September / October 2012
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Your Health
Your Guide to Choosing a Great Primary Care Physician During Open Enrollment Open enrollment season is here. This year, John C. Lincoln has made it easier than ever to find a physician that meets your health needs.
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hoosing a primary care physician is one of the most important health care decisions you will make as you navigate through all your health options during open enrollment. A primary care physician plays an important role in helping manage the health of you and your family. They provide preventive health care, teach healthy lifestyle choices, identify and treat common medical conditions, assess the urgency of your health needs, and make referrals to specialists when necessary. John C. Lincoln Physician Network physicians do all that and so much more. In addition to working with you to develop your individualized health plans and coordinating your care needs, John C. Lincoln physicians work with an entire network of health
John C. Lincoln Physician Network includes more than 100 primary care physicians, urgent and immediate care centers, and specialty practices.
care providers and specialist physicians to achieve superior clinical outcomes and patient experiences. The Network is comprised of two hospitals, physician practices and community outreach programs that collaborate, communicate and offer streamlined medical care at every level.
Why select a John C. Lincoln primary care physician? John C. Lincoln Physician Network includes more than 100 primary care physicians, immediate and urgent care centers, and specialty practices conveniently located throughout the Phoenix metro area. Appointments are available seven days a week and most practices have extended hours. If you need to be seen on the same day, our Physician Network coordinators are available to schedule appointments from 6 a.m. â&#x20AC;&#x201C; 9 p.m. seven days a week. They can be reached by calling 1-623-580-5800. As you plan for your health needs for the upcoming year, know that John C. Lincoln Health Network provides comprehensive and quality health care right in your own neighborhood. We are honored to take care of you and your familyâ&#x20AC;&#x2122;s ongoing health needs. To view an entire list of primary care locations, physicians or to become a patient of the Network, visit JCL.com/open.
Find out what these patients look for in a primary care physician visit JCL.com/open
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September / October 2012
JCL.com
Your Health
Quinoa and Black Beans
Ed Debiec, the demonstration chef at Desert Mission Food Bank, helps clients learn new ways to cook simple, healthy dishes based on donations.
Serves 5 Ingredients: > 1 tsp vegetable oil > 1 onion, chopped > 3 cloves garlic, peeled and chopped > ¾ cup uncooked quinoa > 1 ½ cups vegetable broth > 1 tsp ground cumin > ¼ tsp cayenne pepper > Salt and pepper to taste
Desert Mission Food Bank’s Demonstration Chef
Cooks Up Tasty, Nutritious Dishes Q
uinoa and Black Beans is on today’s menu at Desert Mission Food Bank. Did you know, Chef Ed Debiec tells a client, that quinoa (KEEN-wa) dates back to the Incas and Romans and it’s considered a superfood, the “Mother of Grains,” because it’s so high in protein? Desert Mission Food Bank, one of the community programs of the John C. Lincoln Health Network, distributes more than emergency food boxes to those who need extra help in our community. As part of its health initiative to reduce childhood obesity and to improve overall nutrition, Chef Ed, the only on-site food bank demonstration chef in the Valley, offers cooking advice and shows families how to cook low-cost, simple, nutritious meals, based on the donations of the week. So one day, he might be cooking up halibut, lightly sautéed with salad on the side thanks to a donor who really likes to fish in Alaska every summer. Another week, it’s Baked Lemon Chicken to take advantage of the seasonal citrus donations to the Food Bank. Chef Ed became a chef after retiring from education as a teacher and administrator. He fulfilled his dream to go to culinary school JCL.com
and attended the Institute for Culinary Education in New York City at 62. “It’s sort of like Iron Chef without the exotic ingredients,” he said. “It’s a creative process for me. I check and see what we have and make decisions about what to cook. We want people to understand that they can create good healthy food on a budget. I feel like I’m contributing to their health and well being.” And that’s the bottom line, said Sharon Pierson, Food Bank director. “We always have focused on health in our Desert Mission programs,” she said. “You can spend the same amount on healthy food as on junk food. Having a demonstration chef gives families someone to really talk to about nutrition, health and their own family needs.” Learn more at JCL.com/foodbank.
> 1 cup frozen corn kernels > 2 (15 ounces each) cans black beans, rinsed and drained > ½ cup chopped fresh cilantro
Directions: Heat the oil in a medium saucepan over medium heat. Stir in onion and garlic. Sauté until lightly browned. Mix quinoa into the saucepan and cover with vegetable broth. Season with cumin, cayenne pepper, salt and pepper. Bring to a boil. Cover, reduce heat and simmer 20 minutes. Stir frozen corn into the saucepan, and simmer for five minutes, until heated through. Mix in the black beans and cilantro until heated through and serve. Nutrition Information: Calories: 152; Total Fat: 3g; Cholesterol: 0mg; Sodium: 300 mg; Total Carbs: 27.4g; Dietary Fiber: 3.8; Protein: 5.2g From: Allrecipes.com
Helping Struggling Families
Desert Mission Food Bank helps struggling families stretch their food dollars and SNAP (Supplemental Nutritional Assistance Program) benefits for low-income families. Families can buy a meat or pantry basket at a much lower cost than the grocery store. As long as they spend $15, the extras of the day will be included.
September / October 2012
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Foundation News
John C. Lincoln Employees
Care About Community Lincoln GIVES supported Camp Kesem, a free, week-long summer camp for children who are coping with a parent’s death from cancer or coping with a parent’s serious illness. The camp supports their special emotional needs while providing a fun week away.
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record-breaking kidney screening in Glendale. Travel funds to help victims of domestic violence relocate. Camp for children who have lost a parent to cancer. Jobs for homeless men and women. In 2012, almost 1,500 John C. Lincoln Health Network employees committed $467,000 to Lincoln GIVES, the employee-run fund that supported these community programs and more. Co-workers give a few dollars a month to a several hundred dollars a month, and that’s added up to just over $6 million in the last 26 years. “Through Lincoln GIVES, co-workers make a difference in our community,” said Ryan Sereduk, John C. Lincoln Health Foundation annual campaign coordinator. “We are generous about supporting our community, and we believe in giving back.” Run by an elected committee of employees, co-workers can apply for grants for 501(c)(3) nonprofit organizations that support education, health and human service programs in the John C. Lincoln Health Network communities. Priority is given to organizations and programs that directly affect individuals, children and families. In addition, Lincoln GIVES grants have supported Network programs such as
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Share a Happy Holiday Season
ake your 2012 holidays more meaningful by sharing the holiday spirit with families who are less fortunate through Desert Mission’s Holiday Adopt A Family.
Here is how you can get involved: > Adopt a family. You can shop for the family, wrap the presents and deliver them.
support groups for women with breast cancer and emergency food boxes at Desert Mission Food Bank. A portion of the funds also go to co-workers in crisis, such as helping a family pay bills when the husband was out of work due to a serious health condition. Laura Askevold, RN, at John C. Lincoln, is a longtime supporter of Lincoln GIVES and appreciates the difference that John C. Lincoln makes in the community. “I did some research when I first started working here, and I thought it was an excellent organization,” she said. “Charity starts at home, helping the organizations your co-workers support and helping your co-workers in need. I think it says a lot about John C. Lincoln that they give back to the community they serve.” Learn more about ways to help the community through John C. Lincoln at JCL.com/foundation.
September / October 2012
> Make a monetary donation. If you would like to support a family during the holidays, but want us to do the shopping, visit JCL.com/donate and select Holiday Programs from the menu. > Participate in our other holiday programs such as the turkey drive for Thanksgiving.
For more information or to sign up, contact Mallory Lebovitz at mallory. lebovitz@JCL.com or 602-331-7856. Learn more about how John C. Lincoln helps the community at JCL.com/desertmission. Follow us on facebook.com/JCLfoundation and stay informed about the John C. Lincoln Foundation happenings, events and more. JCL.com
What’s Happening >
Sept. & Oct. > Community Health
Events and Screenings
Free Uterine Fibroid Seminar: Uterine fibroid
embolization, or UFE, is a lessinvasive treatment for painful fibroids that helps a woman avoid a hysterectomy. Learn more from physicians who are interventional radiologists at a free seminar from 6 to 7 p.m. Wednesday, Sept. 19, at John C. Health Network Support Services Center, 2500 W. Utopia Road, Suite 100, Phoenix. RSVP via e-mail at RSVP@JCL.com or call 623-434-6265 by Monday, Sept. 17. Learn more at JCL.com/ufe.
Free Community Knee/ Hip/Joint Pain Seminar:
Charles Creasman, MD, orthopedic surgeon will discuss the causes and treatment options for knee and hip pain, 10 to 11 a.m. Saturday, Nov. 3, at Cowden Center, 9202 N. Second St., Phoenix, on the campus of John C. Lincoln North Mountain Hospital. Tours of Specialty Surgical Care, the newly designed orthopedic floor, will follow at North Mountain Hospital. RSVP at RSVP@JCL.com or 623-434-6265 by Oct. 21. Learn more at JCL.com/ortho.
required and can be scheduled by calling 602-494-6237. Special offers on hearing aids also will be available.
Free Varicose Vein Seminar:
Varicose veins can be a source of physical and emotional discomfort. Learn more about radiofrequency vein ablation, an outpatient, noninvasive treatment, covered by insurance, with physicians who are interventional radiologists from 6 to 7 p.m. Tuesday, Oct. 23, Cowden Center, 9202 N. Second St., Phoenix, on the campus of John C. Lincoln North Mountain Hospital. RSVP via e-mail to RSVP@JCL.com or call 623-434-6265 by Oct. 21. Learn more at JCL.com/ varicoseveins.
Free Community Diabetes Seminar: Come learn about
new ways to manage diabetes with John C. Lincoln Physician Network’s Chief Medical Officer, James Dearing, DO. The seminar will be from 6 to 7 p.m. Tuesday, Oct. 23, at John C. Lincoln Medical Office Building 1, 19841 N. 27th Ave., Suite 400, Phoenix. RSVP requested but not required at RSVP@JCL.com or 623-434-6265.
26th Annual Lincoln Guild Invitational
Join more than 200 golfers for a day of fun and support the important community programs of Desert Mission at the 26th Annual Lincoln Guild Invitational on Friday, Sept. 14, at the Wildfire Golf Club at JW Marriott Desert Ridge, 5350 E. Marriott Drive, Phoenix. Register at JCL.com/golf or call 602-331-7860. Individual golfers are $350 each, and foursomes are $1,400. Some sponsorship opportunities may still be available.
Hearing Screenings: John C. Lincoln audiologist Kristin Wells, AuD, will conduct free hearing tests for adults from 8 a.m. to 4 p.m. on Sept. 11, 12 and 13, and Oct. 23, 24 and 25 at the Tatum Health Center, 18404 N. Tatum Blvd., Suite 101, Phoenix. Appointments are JCL.com
Living Healthy with Diabetes Series: This free
outpatient lecture series features a variety of topics on living healthy with diabetes. Each class will be 6 to 7 p.m. in John C. Lincoln Medical Office Building 1, 19841 N. 27th Avenue, Suite 400,
Phoenix, on the campus of John C. Lincoln Deer Valley Hospital. Oct. 8: Introduction to Diabetes; Oct. 15: Keeping Healthy with Diabetes: What are the Numbers? Oct. 22: Introduction to Carbohydrate Counting; Oct. 29: Oral Medications and Diabetes; and Nov. 12: Injecting insulin and insulin therapy. For more information or to RSVP, contact Kelly Grogan, FNP, or Karrie Frattari, RN, at 623-879-5708.
John C. Lincoln Health Network offers a variety of classes, events and support groups to the community every month.
John C. Lincoln Komen Race Team: Race or walk with us on
Oct. 14 at the Komen Phoenix Race for the Cure. Go to komenphoenix. org, pick the menu for the Komen Race for the Cure and select “Join a Team.” Our team name is John C. Lincoln. After you sign up, you will receive instructions from Komen on how and where to pick up your information for race day as well as information from John C. Lincoln about the team.
> Support Groups Breast Cancer Support Groups The John C. Lincoln
Breast Health and Research Center hosts free support groups to meet the needs of women with breast cancer at different stages in life. The groups are hosted at its center, 19646 N. 27th Ave., Suite 205, Phoenix. For more information about any of the groups, call 623-780-HOPE (4673) or visit JCL.com/BHRCsupportgroups.
Caregivers Support Group
10:30 a.m. to noon on the first Wednesday of every month in the Desert Mission Neighborhood Renewal office, 9229 N. Fourth St., Phoenix, on the campus of John C. Lincoln North Mountain Hospital. Free. No registration necessary. 602-870-6374.
Better Breathers for those living with lung disease:
1:30 to 3 p.m. on the fourth Thursday of every month. Call the Respiratory Care Department at 602-870-6060 ext. 5793 for meeting locations. Free. September / October 2012
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Community Cardiac Screening:
Undiagnosed hypertension is the most common predictor of heart disease and stroke. The John C. Lincoln Health Network will offer the first 27 screening appointments for peripheral artery disease for free. After that, PAD and other screenings will be available for $55 each from 10 a.m. to 1 p.m. Saturday, Nov. 3, at Deer Valley Family Practice, 19636 N. 27th Ave., Suite 308, Phoenix. Appointments required at 602-368-0458.
Please visit JCL.com/ events for more information.
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John C. Lincoln > Honored by Experts. Honored to Serve. N
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e’re a not-for-profit organization that includes hospitals, physician p ractices and a network of charitable community service programs. The honor and privilege of serving the people of North Phoenix has been a mission that’s driven our efforts for more than 80 years. Although our focus is local, we hold ourselves to standards of health care and business excellence worthy of national recognition. From nursing care to community service to business ethics and more, we’ve been honored by experts with awards for practically every aspect of what we do. But it’s not the trophies that matter. The way we see it, the greatest honor of all is that people trust us with their lives in moments of their greatest vulnerability. That’s a privilege we take seriously.
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John C. Lincoln Health Foundation 602-331-7860 Embodies community service, medical excellence and human dignity.
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