This is the start of a beautiful relationship.
mbfs.com Mercedes-Benz — are registered trademarks of Daimler, Stuttgart, Germany iPhone is a registered trademark of Apple, Inc.
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Mercedes-Benz Financial Services and you. Congratulations on your new Mercedes-Benz vehicle, and thank you for choosing Mercedes-Benz Financial Services. With over a quarter century of experience, we look forward to meeting all your automotive financing needs—today, and many miles down the road. To make your ownership experience as seamless as possible, we’ve created this booklet. In it you will learn about all the features we have available at mbfs.com to make managing your account as convenient as possible.
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Convenient account management starts at mbfs.com. Among the many things we’ve learned from working with Mercedes-Benz drivers over the years is their desire for both convenience and flexibility. With this in mind, we have developed a variety of online account management solutions at mbfs.com designed to address the individual lease or financing needs of our customers. To get started, simply register your account at mbfs.com. Once you’ve registered, you’ll have access to a number of great features, including: Complete Account Management. Go online to learn about our payment and statement delivery options, make your monthly vehicle payment, update your personal information, view your account history and more. Electronic Payment Options. Sign up for one of our electronic payment options—Auto Pay or Online Pay. With Auto Pay, your payment is automatically deducted from your bank account each month. With Online Pay, you can schedule a one-time payment or set up recurring payments to occur on the date of your choice. eBill Statement Options. Choose from two convenient services for electronic statement delivery: opt for a notification email with a link that will allow you to log in to our secure website and view your statement, or choose to receive an email with a secure attachment that can be opened only by a secure passcode that you specify. Visit mbfs.com today for access to all the tools you’ll need to enjoy a first class lease or financing experience. 4
Log in to mbfs.com for quick access to convenient account management solutions.
Choose the payment option that works for you. Both The First Class Lease® and First Class Financing® customers can choose from a range of convenient, flexible payment and statement delivery options. The quick reference chart on the opposite page features a comparison of our payment options. Additional information is available at mbfs.com. Payment options: n
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Auto Pay - Our most convenient way of making your payment through automatic monthly bank deductions.
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nline Pay - Visit mbfs.com and log in to your account O to schedule a single or recurring payment online. i Phone® and other smartphones - Pay your bill on the go. Download our iPhone App, My MBFS, or access our mobile website to make your monthly payment. To learn more, visit mbfs.com/mobile.
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aper Pay - The traditional method of making your monthly P payment. If you do not select one of the electronic methods above, you will be sent a monthly MBFS billing statement through traditional mail. Phone Pay - Pay by phone—simply call 800.652.6222.
Statement Delivery Options: n
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Receive electronic statements - Choose from two convenient services for electronic statement delivery: - Opt for a notification email with a link that will allow you to log in to our secure website and view your statement. - Choose to receive an email with a secure attachment that can be opened only by a secure password that you specify. Receive paper statements - Your monthly statement will be sent to you through the mail. 7
Choose the payment option that works for you. Both The First Class Lease® and First Class Financing® customers can choose from a range of convenient, flexible payment and statement delivery options. The quick reference chart on the opposite page features a comparison of our payment options. Additional information is available at mbfs.com. Payment options: n
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Auto Pay - Our most convenient way of making your payment through automatic monthly bank deductions.
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nline Pay - Visit mbfs.com and log in to your account O to schedule a single or recurring payment online. i Phone® and other smartphones - Pay your bill on the go. Download our iPhone App, My MBFS, or access our mobile website to make your monthly payment. To learn more, visit mbfs.com/mobile.
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aper Pay - The traditional method of making your monthly P payment. If you do not select one of the electronic methods above, you will be sent a monthly MBFS billing statement through traditional mail. Phone Pay - Pay by phone—simply call 800.652.6222.
Payment Options
Description
Benefits
Statement Options
Cost
To Use
Auto Pay
Monthly automatic deduction
Saves time and postage
No statement
None
Log in to your account, click Pay Bill
Online Pay
Schedule a single or recurring payment
Fast and flexible
eBill or paper
None
Log in to your account, click Pay Bill
iPhone® and other smartphones
Make your monthly payment directly from your iPhone or smartphone
Fast and flexible
eBill or paper
None
Download our free iPhone App, My MBFS, or visit mbfs.com from your smartphone
Paper Pay
Pay by check
Payment sent through traditional mail
eBill or paper
Postage
Mail check to: Mercedes-Benz Financial Services P.O. Box 9001680 Louisville, KY 40290-1680
Phone Pay
Pay by phone with checking or savings account, debit or credit card
Immediate
eBill or paper
$13.00 per transaction
Call 800.654.6222 and follow the prompts
Statement Delivery Options: n
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Receive electronic statements - Choose from two convenient services for electronic statement delivery: - Opt for a notification email with a link that will allow you to log in to our secure website and view your statement. - Choose to receive an email with a secure attachment that can be opened only by a secure password that you specify. Receive paper statements - Your monthly statement will be sent to you through the mail. 8
Here for you when you need us. If you have any questions about your First Class Lease® or First Class Financing® agreement, please visit mbfs.com, or contact the Mercedes-Benz Financial Services Client Care Center. Our Client Care Center can be reached via the following channels: Phone 800.654.6222 Representatives available weekdays: 9 a.m. to 9 p.m. (ET) Saturday: 9 a.m. to 6 p.m. (ET) 24-hour automated information
Mail Mercedes-Benz Financial Services Client Care Center P.O. Box 685 Roanoke, TX 76262-0685
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mbfs.com Mercedes-Benz — are registered trademarks of Daimler, Stuttgart, Germany iPhone is a registered trademark of Apple, Inc. 84-001-8161 05/11 (47,000)