The First Class FinishÂŽ Lease-End Guide
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As you approach the end of your Mercedes-Benz Financial Services lease, we hope you have enjoyed The First Class Lease® experience. To help guide you through our lease-end process, called The First Class Finish®, we’ve developed this guide. It will provide you with an
Returning Your Vehicle
overview of the three lease-end options below, along with guidelines for what is considered excess wear and use.
If you choose to return your vehicle, the following steps will help you prepare for turning it in at your Mercedes-Benz dealership.
1
Return your vehicle
2
3
Extend your lease
At three months prior to lease-end: Pay off your vehicle
Please remember to bring your
You may be eligible to extend your
Any time during your lease, you
maintenance booklet, owner’s
lease. Contact the Mercedes-Benz
can pay off your vehicle or finance
manual, both sets of keys, tool kit,
Financial Services Lease Maturity
the purchase price by contacting the
and any other accessories provided
Department at 800.873.5471 or
Mercedes-Benz Financial Services
at lease inception when you return
your Mercedes-Benz dealer to
Lease Maturity Department.*
your vehicle.
see if you qualify.
1
2
Contact your Mercedes-Benz dealer to schedule a
3
Bring the maintenance booklet, owner’s manual, both sets of keys, tool kit, and any other accessories provided
the final lease-end inspection.
at lease inception.
During your Vehicle Condition Review, discuss
2
Have your vehicle’s condition evaluated by your dealer. Afterwards,
(if applicable) the cost of any excess wear and use, and
your dealer will generate a Vehicle Inspection Report describing
review the option of repairing damage or replacing items
the vehicle’s condition and any excess wear and use charges.
3
Check out the new line of Mercedes-Benz vehicles and ask your dealer about the attractive Mercedes-Benz Financial Services lease or finance offerings.
4
1
Vehicle Condition Review, which will prepare you for
before you return your vehicle.
*Subject to credit approval; as allowed by your state’s law. Not all vehicles are eligible.
At turn-in:
Schedule your final vehicle return and inspection with your Mercedes-Benz dealer.
Sign the Federal Odometer Disclosure Statement confirming the final total mileage on your vehicle.
4
Review your maturity bill* and, if applicable, pay any outstanding charges.
5
Receive a Vehicle Return Package from your dealer. This will include your signed Federal Odometer Disclosure Statement, the Vehicle Inspection Report, and final maturity bill.* *Exclusions may apply. Final maturity bill may not be available.
3
Inspecting Your Vehicle
1. The Credit Card Test®
Check it out before turning it in.
The Credit Card Test is an easy way to determine what will be considered excess wear and use when inspecting your vehicle’s exterior and interior.
Excess Wear and Use Responsibilities: Our unique Three-Point Inspection will help you understand what is considered excess wear and use. While the standards in your lease agreement provide you with a detailed definition of excess wear and use, the Vehicle Condition Guidelines on the following pages illustrate how we identify and determine whether or not damage is considered excessive.
Vehicle Condition Guidelines — The following items are considered excess wear and use: •A ny scratch through the paint larger than the size of a credit card. (Scratches that do not go through the paint pass The Credit Card Test, regardless of size.) •A ny dent that is larger than the size of a credit card.
Three-Point Inspection:
1
The Credit Card Test®
•A ny damaged safety items, regardless of size (e.g., torn seat belts).
2
Windshield, Lights, Wheels and Tires
3
Missing Items
Generally, if exterior and interior
A quick visual check of these areas
Check for original equipment
damage cannot be seen when a
based on the guidelines on page
items and verify that scheduled
credit card is placed over it, you
six will help you determine what is
maintenance is up to date.
will not be charged.*
considered excess damage.
•C ollective damage that is caused by a single event, regardless of size (e.g., hail damage). •A ny holes, cracks, gouges, tears, or cuts in the sheet metal or bumper, regardless of size. •A ny tears to the interior larger than the size of a credit card.
*The Credit Card Test does not apply to windshields, lights, wheels, tires, exterior cracks, gouges, collective damage, or holes in the sheet metal.
4
Interior
Dents, dings and bumps
Scratch (through paint)
Bumper scuff and damage
Guideline not met
caused by a single event
Guideline not met
Guideline not met
Guideline not met
5
2. Windshield, Lights, Wheels and Tires
3. Missing Items
Vehicle Condition Guidelines — The following items are considered excess damage when inspecting your vehicle’s windshield, lights,
Vehicle Condition Guidelines — Prior to turn-in, be sure to remove all personal items from the vehicle, complete all scheduled maintenance,
wheels and tires:
and ensure all originally equipped items (if applicable) are returned with your vehicle, including:
•W heels that are cracked or bent.
• Maintenance book
• Navigation system discs
•W heels that were not originally equipped with the vehicle at the time of delivery. (Upgraded wheels installed by an
• Owner’s manual
• Headrests
• Second set of keys
• Tool kit
• Removable CD disc changers
• Spare tire
authorized Mercedes-Benz dealership are acceptable.) •T ires that are the incorrect size, have sidewall damage, or exposed cords. (Sidewall damage includes plugs and cuts.) •G lass and lights that have cracks, stars, holes, or plugs. (A “star” is a chip with one or more legs. A plug is considered unsafe for vehicles with supplemental restraint systems.) Glass repair is not acceptable.
• DVD system
Mileage Provision If your mileage is over the maximum number of miles allowed on your contract (plus any additional miles purchased midterm), an excess mileage charge will be assessed at vehicle return. (Refer to your lease agreement for the per-mile rate.)
Contact Us If you have any questions regarding the lease-end guidelines or the vehicle return process, please contact the Mercedes-Benz Financial Services Lease Maturity Department at 800.873.5471 or your Mercedes-Benz dealer. Wheel scuff Guideline met 6
Wheel damage Guideline not met
Star in windshield Guideline not met
Cracked windshield Guideline not met 7
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