HealthQuest member account specialist named Ambassador of the Month

Submitted by JOHNSTON HEALTH

SMITHFIELD — Johnston Health has recognized Kimberly Langdon, member account specialist at HealthQuest Fitness & Wellness Center, as ambassador of month.

During a recent presentation, CEO Tom Williams said Langdon stands out because of her flexibility, strong work ethic and customer service skills. When HealthQuest closed during the shutdown, she was redeployed to screening co-workers and visitors at hospital entry points and to fit-testing co-workers for N95 respirators. Afterward, she was key to helping HealthQuest safely reopen to customers.

“She is a team player who is always willing to do whatever is needed,” he said. “She is dependable, accountable and professional.”

Ashley Scott, director of HealthQuest, says that while she was away on medical leave, Langdon took over many responsibilities.

“She became the go-to person in my absence and handled everything to the best of her ability,” she said.

Scott says Langdon is always kind, attentive and understanding when handling billing concerns and works to find reasonable solutions.

Langdon says she enjoys working with HealthQuest because it feels like family.

“Our strengths complement one another well,” she says. “We pitch in and help out. It’s rare to find an organization with such a work ethic.”

Prior to joining HealthQuest in 2016, Langdon worked with Four Oaks Bank for 12 years. She lives in Four Oaks and has a son, Paul, who is an EMT and volunteer firefighter.

Through the ambassador program, Johnston Health recognizes employees who go above and beyond the call of duty. They deliver quality care, foster teamwork, and offer excellent service.

In addition to a designated monthlong parking space, Langdon will receive eight hours of paid time off.