Servicenow admin training

Tekslate

ServiceNow Administration is the administrative process, has access to all system functionality without any security constraints. It can install and set up any number of the process applications that are provided with ServiceNow and also create custom applications. It has the ability to configure applications present in ServiceNow and creates custom applications. Applications can be made available to selected users by way of roles and other access controls. Its main aim is to convey all the administration services to an organization by installing and configuring the system in various ways. The system may also be configured to​ ​send​ ​and​ ​receive​ ​email​ ​as​ ​a​ ​way​ ​to​ ​create​ ​and​ ​track​ ​service​ ​requests.

The primary administrator role (admin) has access to all system features, functions, and data, regardless of security constraints. Additional administrator roles manage specific applications. It keeps in consideration the security and efficiency features of the application and made available to the end users with​ ​other​ ​access​ ​controls.

Why​ ​to​ ​attend​ ​Tekslate​ ​Online​ ​Training​ ​?​ Classes are conducted by Certified ServiceNow Administration Working Professionals with 100 % Quality Assurance.

With an experienced Certified practitioner who will teach you the essentials you need to know to kick-start your career on ServiceNow Administration. Our training make you more productive with your ServiceNow Administration Training Online. Our training style is entirely hands-on. We will provide access to our desktop​ ​screen​ ​and​ ​will​ ​be​ ​actively​ ​conducting​ ​hands-on​ ​labs​ ​with​ ​real-time​ ​projects.

Course​ ​objectives ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●

Perform​ ​core​ ​configuration​ ​tasks Create​ ​new​ ​applications​ ​and​ ​new​ ​modules​ ​to​ ​establish​ ​an​ ​information​ ​hierarchy.

Work​ ​with​ ​User​ ​Interface​ ​(UI)​ ​policies,​ ​data​ ​policies,​ ​UI​ ​actions,​ ​business​ ​rules​ ​and​ ​client​ ​scripts Personalize and create forms and fields for the various roles and groups to target company requirements.

Manage data with tables, the configuration management database (CMDB), import sets and update​ ​sets Work​ ​with​ ​two​ ​key​ ​process​ ​applications:​ ​Knowledge​ ​Base​ ​and​ ​ServiceNow​ ​Service​ ​Catalog Create​ ​workflow​ ​activities​ ​and​ ​approvals Configure​ ​alerts​ ​and​ ​notifications Interact​ ​with​ ​the​ ​ServiceNow​ ​Knowledge​ ​Base​ ​for​ ​company​ ​use.

Create​ ​baseline​ ​performance​ ​metrics Implement security controls by using contextual security and develop a security scheme by using contextual​ ​security​ ​controls.

Move​ ​data​ ​in​ ​and​ ​out​ ​of​ ​an​ ​instance​ ​using​ ​import​ ​sets​ ​and​ ​transform​ ​maps.

Run reports, configure service level agreements (SLAs) and perform instance branding and customization Fulfill ESS user requests using Service Catalog to create items and record producers, variables, and​ ​workflows.

Integrate​ ​social​ ​IT​ ​elements​ ​and​ ​learn​ ​best​ ​practices

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Tekslate

ServiceNow​ ​Admin​ ​Training​ ​Course​ ​Curriculum Introduction​ ​to​ ​Service​ ​Now What is Service Now, Why and who can use Service Now, Concept of cloud computing in Service Now, Introduction​ ​to​ ​ITIL​ ​foundation,​ ​Navigation​ ​and​ ​users,​ ​Helpful​ ​portals​ ​releases Incident​ ​Management Overview,​ ​Incident​ ​management​ ​process,​ ​Continual​ ​service​ ​improvement​ ​to​ ​incident​ ​management.

Change​ ​Management Overview, Change management process (Raising, planning and Authorize), Change management workflow​ ​and​ ​change​ ​task,​ ​Continual​ ​service​ ​improvement​ ​to​ ​change​ ​management.

Problem​ ​Management Overview, Problem management process (identify, Investigate, Resolve), Problem management workflow and​ ​problem​ ​task​ ​types,​ ​Continual​ ​Service​ ​improvement​ ​to​ ​problem​ ​management,​ ​Context​ ​menu.

Asset​ ​and​ ​Configuration​ ​management Introduction to CI and Asset, Class and category CI, Model and type of assets, CMDB Plug-in and CI Relationships.

Knowledge​ ​Management Overview, Knowledge Management Roles, Application and Modules, Using Knowledge, Creating Knowledge,​ ​Translating​ ​Knowledge,​ ​Tracking​ ​and​ ​Reporting​ ​on​ ​Knowledge.

SLA​ ​&​ ​SDLC Introduction​ ​to​ ​SLA,​ ​OLA​ ​and​ ​UPC,​ ​SLA​ ​Workflow,​ ​Service​ ​Level​ ​Agreement,​ ​SDLC​ ​In​​ ​Service​ ​now.

Employee​ ​Self​ ​Service​ ​&​ ​Service​ ​Catalog My​ ​Profile,​ ​My​ ​tasks​ ​and​ ​approvals,​ ​Introduction​ ​to​ ​Service​ ​Catalog.

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