My Ford Touch / My Lincoln Touch Technology Information Book - Bob Smith Motors

V O I C E I N T E R FA C E

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MyFord Touch / MyLincoln Touch

TM

TECHNOLOGY INFORMATION BOOK

G R A P H I C I N T E R FA C E

T O U C H I N T E R FA C E

Available features shown.

How to Use This Technology Information Book This Technology Information Book is designed to provide you quick access to the frequently used capabilities of SYNC® with MyFord Touch® and MyLincoln TouchTM. Evolving the software with meaningful enhanced features will always be part of the plan with MyFord Touch. It’s no different than our experiences with smartphones and laptop computers – except now, it’s your customer’s car that gets better.

You’ll find step-by-step “how-tos” to practice and become adept at, so you can show customers this simple, intuitive and easy-to-use driver-connect technology. Depending on your level of knowledge and experience with driverconnect technology, you may use this guide in different ways over time:

This Technology Information Book is organized, using the following color-coded sections, to help you find the information you want, when you need it:

Getting Familiar

Getting Started

• Get familiar with everything you can do to personalize, customize and make the experience your own • Notice all the available voice commands you can use to access virtually anything you need • Appreciate the various ways you can use the system and determine which is most convenient for you — voice controls, touch screens or 5-way controllers on the steering wheel

Center Touch Screen Phone Entertainment Navigation Climate

How-to and Information Videos

Settings Information EV Info

On Your Computer

On Your Phone

To view videos online, go to FordTube through FMCDealer.com.

To view videos, open your phone’s mobile browser* to download the free app at gettag.mobi, then snap or scan the Tag above.

Information Displays Vehicle Line Variations A Closer Look: Message Centeer A Closer Look: Four Corners Feeatuuress A Closer Look: Audio/Climate Consoole

Use the drop-down menus for Product Training > Technology > MyFord Touch/MyLincoln Touch. Videos are also available at FordOwner.com, LincolnOwner. com and at the Ford Owner channel through YouTube. * Message and data rates may apply.

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Table of Contents How to Use This Technology Information Book ............................... 2

Navigation ....................................................................................... 30

Getting Familiar ............................................................................4

Optional Voice-activated Navigation System ............................... 30 Setting a Destination..................................................................... 31, 32 Setting Preferences ..............................................................................32 Using Map Modes .................................................................................33 Saving a Favorite ..................................................................................33 Navigation System Enhancements...................................................34 Charge Points and Range Rings .........................................................35 Voice Commands ..................................................................................36

Master the Basics ...................................................................................4 Four-quadrant Touch Screen – Standard 8-inch ............................. 5 Four-quadrant Touch Screen – With Optional Navigation ............ 5 Four-quadrant Touch Screen – Hybrid/Energi/Electric ..................6 Four-quadrant Touch Screen – 6.5-inch ............................................6 Using the Touch Screen ......................................................................... 7 Consistent Controls ................................................................................ 7 New Voice Menus ....................................................................................8 Increased Touch Zones ..........................................................................8 Speed-restricted Features ....................................................................9

Climate .............................................................................................. 37 Setting the Climate .............................................................................. 37 My Temp ................................................................................................. 37 Voice Commands ..................................................................................38

Getting Started .................................................................... 10

Settings ............................................................................................ 39

Set up Your Owner Account ................................................................ 10 Pair Your Phone ..................................................................................... 10 Insert SD Card ........................................................................................ 10 Set My Home ......................................................................................... 10 Set Home and Work Addresses ......................................................... 10 Set up Your Digital Media Player ....................................................... 10 SYNC® Owner Account: Auto Activation ............................................11 Support.Ford.com or Support.Lincoln.com ......................................12 Owner Login ............................................................................................12 Quick Support .........................................................................................12 SYNC Services Overview .......................................................................12 Vehicle Health Report (VHR) ..............................................................12 Using Voice Commands ........................................................................13

Overview .................................................................................................39 Setting the Clock ................................................................................. 40 Setting Wallpaper ................................................................................ 41 Master Reset ..........................................................................................42 Software Updates ......................................................................... 42, 43 Editing Door Keypad Code ................................................................. 44 Setting Ambient Lighting .................................................................. 44 Adjusting the Rear View Camera .......................................................45 Charge Port Light Ring Settings ........................................................45 Adjusting the System Settings ......................................................... 46 Voice Control.......................................................................................... 47 Media Player ......................................................................................... 48

Information ..................................................................................... 49

Center Touch Screen.................................................................. 14

Overview ................................................................................................ 49 SYNC Services ....................................................................................... 50 Using SYNC Services ...................................................................... 51, 52 Operator Assist......................................................................................52 SYNC Destinations ...............................................................................53 Send to SYNC .........................................................................................54 MyLincoln MobileTM ..............................................................................55 Optional SiriusXM Travel Link and SiriusXM Traffic ..................... 56 Alerts and Calendar ............................................................................ 56 Apps...................................................................................................57, 58

Phone ................................................................................................. 14 Pairing and Connecting ..................................................................14, 15 Making and Receiving a Call ............................................................... 16 Do Not Disturb ........................................................................................ 17 Privacy ...................................................................................................... 17 More Phone Features ........................................................................... 18 Sending and Receiving a Text ............................................................ 19 Voice Commands ................................................................................. 20

Entertainment ................................................................................ 21

EV Info .............................................................................................. 59

Sources.....................................................................................................21 Set Your Radio Presets ........................................................................22 Browse ....................................................................................................22 HD RadioTM Technology With iTunes® Tagging ...............................23 SiriusXM Satellite Radio ......................................................................24 USB ..........................................................................................................25 Indexing ..................................................................................................25 A Closer Look: More Features .............................................................26 Other Media Sources ............................................................................ 27 Voice Commands ........................................................................... 28, 29

Charge Settings .....................................................................................59 Powerflow ..............................................................................................59

Vehicle Line Variations ............................................................ 60 A Closer Look: Message Center .......................................................... 61 A Closer Look: Four Quadrants Features .........................................62 A Closer Look: Audio/Climate Console .............................................63

Key Resources

1-800-392-3673

support.ford.com or support.lincoln.com

(Customers)

Remind owners of the interactive owner support available: Text and video-based info from feature overviews to troubleshooting.

Select option 3 for In-Vehicle Technology Team representative

1-877-945-3648

In-Vehicle Technology Team To speak to a technology representative while assisting customers, call: 3

(Dealerships)

Monday – Saturday 8:30 a.m. – 9:00 p.m. (ET) Sunday 10:30 a.m. – 7:30 p.m. (ET) Click-to-chat on support.ford.com or support.lincoln.com Monday – Saturday 8:30 a.m. – 11:00 p.m. (ET) Sunday 10:30 a.m. – 11:00 p.m. (ET)

Getting Familiar Traditional knobs and buttons have been replaced by controls and screens familiar to anyone with experience using remote controls or gaming systems.

To optimize your experience using SYNC® with MyFord Touch®/MyLincoln TouchTM, here are two essential devices to have with you: Bluetooth-enabled Phone

Digital Media Player

Bluetooth is the wireless technology that is used to connect your vehicle with your phone or other compatible devices.

For details on compatible devices, visit support.ford.com or support.lincoln.com to view a dynamic device compatibility tool that is frequently updated by listing device compatibility with the latest technology on the market.

Master the Basics Information Displays Touch the five-way controls on the steering wheel to access the available menus and sub-menus of the Information Displays.

Similar to a message center, but with better graphics and customization options.

The colors and features match the four-quadrant touch screen and allow you to quickly access frequently used features, like radio presets or receiving a phone call. (Available on select vehicles.)

Touch Screen The touch screen uses quadrants to organize functions into four categories: • Phone

• Information or Navigation

• Entertainment

• Climate or Settings*

When you opt for Navigation, you still have Information as an icon at the bottom of the screen. * Vehicles with 6.5-inch screen.

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Getting Familiar Four-quadrant Touch Screen — Standard 8-inch Any of the four main categories can be made active by touching anywhere in the function’s respective quadrant.

Phone

Information

Press this corner to access the phone functions.

Press this corner to access SYNC® Services.

Entertainment

Climate

Press this corner to access all available music/media sources.

Home Press this to return to the Home screen.

Press this corner to access all available climate functions, including one-touch access to heated or cooled seats and heated steering wheel (if equipped).

Settings Press this to access personalized system settings.

Four-quadrant Touch Screen — With Optional Navigation

Phone

Navigation

Press this corner to access the phone functions.

Press this corner to access Navigation maps or directions (if equipped).

Climate

Entertainment Press this corner to access all available music/media sources.

Information Press this to access SYNC Services, SiriusXM Travel Link and Traffic (if equipped).

Home

Settings

Press this to Press this return to the to access Home screen. personalized system settings.

5

Press this corner to access all available climate functions, including one-touch access to heated or cooled seats and heated steering wheel (if equipped).

Getting Familiar Four-quadrant Touch Screen — Hybrid/Energi/Electric

Phone

Navigation

Press this corner to access the phone functions.

Press this corner to access Navigation maps or directions (if equipped).

Entertainment

Climate

Press this corner to access all available music/media sources.

Press this corner to access all available climate functions, including one-touch access to heated or cooled seats and heated steering wheel (if equipped).

Information

Home

Press this to access SYNC® Services, SiriusXM Travel Link and Traffic (if equipped).

Press this to return to the Home screen.

EV Info Press this to access information about the vehicle.

Settings Press this to access personalized system settings.

Four-quadrant Touch Screen — 6.5-inch

Phone

Navigation

Press this corner to access the phone functions.

Press this corner to access Navigation maps or directions (if equipped).

Entertainment Settings

Press this corner to access all available music/media sources.

Press this to access personalized system settings Information Press this to access SYNC Services, SiriusXM Travel Link and Traffic (if equipped).

Home Press this to return to the Home screen.

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Getting Familiar Using the Touch Screen Be sure to use these tips when operating the system: • Ensure that your hands are clean, dry and free of moisture • Press and release on the features you want • Notice how the system responds before continuing • Touch anywhere in the quadrant, in addition to the corners, to access features • Avoid any continuously rapid pressing of the same button • Clean the display with a clean, soft cloth such as one used for cleaning eyeglasses. Your vehicle is equipped with one. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour/spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display • To keep the system operating at peak performance, you may also need to reboot the system or perform periodic system maintenance with software updates

Consistent Controls To make the system easy to use, you’ll find a common layout structure throughout.

A grid helps define a consistent, precise location and size of features.

PRIMARY CONTROLS

CONTENT

SECONDARY CONTROLS

CONTENT CONTROLS

High-priority features appear much larger than low-priority ones.

Some buttons have multiple light bars to highlight that additional features are available.

Toggle buttons have a consistent look with On/Off behavior.

Arrows indicate additional content to page up or down.

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Getting Familiar New Voice Menus A little visual cue can go a long way to improving the confidence and accuracy of the system delivering what the driver wants.

Voice menus have always been part of the system, but now they are defaulted On and have been improved for ease of use.

The system is capable of recognizing thousands of commands, so to help pinpoint the right one, pop-up screens appear after pressing the Voice button.

There are many pop-up screens, each specific to the features of the system, based on what the user says; for example: • What Can I Say? • Phone • Navigation • Entertainment or Audio • Climate The most common commands are listed first with supplemental commands at the bottom.

If users wish to turn these off, they can simply press the lighted button with question mark in the lower left of the screen. Press again to turn it back on.

Increased Touch Zones To activate Phone, Entertainment, Navigation or Climate functions, users had to press the respective corner. Now, users can press anywhere in the entire quadrant to open the features.

Users can press on the name of the feature in each corner or anywhere in the quadrant for a more convenient way to access features.

Since the entire Home screen is now touchable, users should only attempt to clean the screen of smudges or fingerprints when the screen is off. Attempting to wipe the Home screen will activate the functions where the user wipes.

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Getting Familiar Speed-restricted Features When the vehicle is in motion, Ford proactively locks out capabilities not related to the task of driving, such as any action that requires typing on a keypad (e.g., typing a Navigation destination).

The following features are locked out when the vehicle is in motion:

Cellular Phone • Pairing a Bluetooth phone • Adding phonebook contacts or uploading phonebook contacts (from a USB) • Lists/entries are limited for phone contacts and recent phone call entries

X X X X

System Functionality • Editing the keypad code • Enabling Valet mode • Editing settings while the rear view camera or active park assist are active

Wi-Fi®/Wireless • Editing wireless settings • Editing the list of wireless networks

Videos/Photos/Graphics • Playing video • Editing the screen’s wallpaper or adding new wallpaper

Text Messages • Composing text messages • Viewing received text messages • Editing preset text messages

Navigation • Using the keyboard to enter a destination • Demo navigation route • Adding/Editing Address Book entries or Avoid Areas

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Getting Started Begin with the most important things to do to optimize your experience.

Set up Your Owner Account

Set My Home

• Go to support.ford.com or support.lincoln.com

You can set Home as the nearest intersection to ensure privacy or your specific home address. Make sure the vehicle is in Park first.

• Select Register • Follow the on-screen instructions

• Touch DEST on the Navigation corner • Touch My Home and answer Yes to the prompt

Pair Your Phone

• Touch Intersection and you can begin to input the desired information

®

Pairing is what allows Bluetooth devices to communicate with each other securely. It can only be done when the vehicle is not in motion.

• Use the keyboard to enter your city • Use the keyboard and enter the first street. The system provides choices as you type. Touch the street you want

1. Make sure that your vehicle is in Park and both your ignition and radio are turned On.

• Use the keyboard to enter the second street. Same as above

2. Touch Add Phone in the upper-left corner of the touch screen (highlighted in yellow). Find SYNC appears on the screen, and instructs you to begin the pairing process from your device.

• My Home appears as an entry in the Favorites screen when finished

3. Make sure that Bluetooth is set to On and your mobile phone is in the proper mode:

Set Home and Work Addresses • Touch the Voice button

– A message will appear on the touch screen indicating that your device is trying to pair with SYNC. A 6-digit PIN will appear on your device

on the steering wheel

• Say “Services” • Wait for the prompt: “Services. What service do you want?”

– If your device does not support secure simple pairing, you will have to enter the PIN manually. Search for Devices on your mobile phone until your phone finds SYNC. Then, select SYNC and add the 6-digit PIN shown on the touch screen

• Say “Directions to Home” or “Directions to Work” • Wait for the prompts to say your home or work address • The info is saved and ready for use

4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your mobile phone.

5. The display will indicate when the pairing is successful.

• You can also manually create the Saved Points online or using the complimentary SYNC Destinations app

Set up Your Digital Media Player

6. Confirm voice mail number, turn on 911 Assist® and set Auto Phonebook Download On.

• Connect your device to the USB port • Press the Voice button and say “USB”

IInsert SD Card (if equipped) In

• Wait until Indexing is complete to gain complete voice control.(Depending on how many digital media files are on your connected device, Indexing may appear in the radio display until indexing is complete.)

• Locate the Navigation map database package in the glove compartment • Open the package and insert the SD Card into the media hub

• Say “Play song <name of song>” • Or, say “Play <name of song/artist/genre/album/ playlist>”

• Navigation features will only work if the SD Card is properly installed 10

Getting Started SYNC® Owner Account: Auto Activation Activating a SYNC Owner Account is essential for customers to take advantage of features such as Vehicle Health Report (VHR) and SYNC Services. That’s why it’s critical for you to help customers set up their Owner Accounts at delivery. With Auto Activation, you can set up SYNC Owner Accounts for your customers.

123

456

7890

johndoe@internet.com

When customers buy or lease a new vehicle with complimentary SYNC Services and you lock the deal in Smart VINCENT, you have the ability to set up the customer’s SYNC Owner Account. Here’s how:

Locking the Deal

At Delivery

SYNC Owner Account

1. After locking, choose “Create Account” on Smart VINCENT.

4. Pair the customer’s phone to SYNC.

2. Confirm or enter the customer’s email and mobile phone number.

5. Press the Voice button and say “Services.”

3. New SYNC Owner Account with “pending status” is created and the customer receives an email with:

6. Review and accept the Terms & Conditions.

10. The Home address created in the vehicle is saved online and ready to use. You can also do the same for a Work address by saying, “Directions to Work” and follow the prompts to enter the address.

• Temporary password

7. System validates the account and changes from “pending” to “active” and returns to Services main menu.

• Link to change password and personalize their account

8. Set up the Home address.

Say, “Directions to Home.”

• User ID

9. Wait for the prompts to say the Home address.

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11. Customers can use their temporary password to log in and set up their own password.

12. Customers can add more Saved Points, in addition to Home and Work, and set up Favorites for sports, weather, news, horoscopes and stock quotes.

Getting Started Support.Ford.com or Support.Lincoln.com Learn more about how SYNC® works, discover how to personalize your experience, get support when you need it — and much more.

support.ford.com support.lincoln.com

Owner Login Access great SYNC features such as the Vehicle Health Report, personalizing SYNC Services, owner-to-owner support and more.

Quick Support When you have a question or need answers, you can get step-by-step instructions for pairing your smartphone, personalizing your system or updating your software, just to name a few.

SYNC Services Overview • Find a local business, to get directions, call them or receive a text message • Initiate a traffic report

Vehicle Health Report (VHR)

• Obtain destination downloads for Navigationequipped vehicles and turn-by-turn directions for non-Navigation vehicles

Your vehicle comes equipped with VHR. This is like a built-in app, which can report diagnostic, recall and maintenance info so you can closely monitor the health of your vehicle.

• Stay in touch with personalized info • Send destinations through Send to SYNC using MapQuest® or SYNC Destinations

In addition to running reports in your vehicle, you can also set up automatic reminders or turn them off and have the reminders set to specific mileage intervals.

• Connect to Operator Assist to help locate a listing or destination

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Getting Started Using Voice Commands Virtually anything you can do by touch you can also do by voice to keep your hands on the wheel and eyes on the road.

The system recognizes thousands of commands. Here are some of the most common:

Touch the Voice button

on the steering wheel, and then say:

Basic Commands

SYNC® Services

• What can I say?

• List of commands

Must say “Services” first, and then, when prompted:

• Main menu

• What can I say?

• Previous

• Traffic

• Next

• Directions

• Go back

• Business search

• Exit

• Operator (for directions or business search)

• Help

• Favorites

• Vehicle health report

• News, sports, weather, horoscopes, stock quotes, movies or travel

Phone

• Help

• Phone list of commands

• Services (to return to the main menu)

• Dial • Call <name> on cell/ at home/at work

Navigation (if equipped)

• Listen to text message*

– Destination home

* Phone-dependent feature.

– Navigation voice <On/Off>

Entertainment

– Navigation volume <increase/decrease>

• Audio list of commands*

– Repeat instruction

• Audio <On/Off>

– Show <map/north-up/ heading-up/3D>

– <87.7–107.9> – preset <#> • CD:

• Travel Link list of commands: – Traffic – Weather

– Play track <1–512>

– Movie listings

– Shuffle <On/Off>

– Fuel prices

• USB: – Play <name of song> – Play <name of album> • SiriusXM: – <channel name> – Preset <#> * You can also get detailed lists of voice commands for radio, USB, Bluetooth® audio, SiriusXM and SD Card.

Speak commands in a smooth, confident and normal pace, directing your voice at the SYNC microphone located in the headliner. Avoid “ahhs” or “umms” when speaking a command.

• Navigation list of commands:

• Do not disturb <On/Off>

• Radio:

Tips for Using Voice After pressing on the steering wheel, be sure to wait for the SYNC “tone” before speaking a command.

– Destination street address <number, name, city>

• Call voicemail

T TIPS

Say all the words of a command in the correct order (e.g., “Call John Doe,” “Find an address”).

Say, “What can I say?” if you need to view a list of voice commands for the current mode (e.g., Phone, Radio, Navigation, USB).

– Sports <headlines/scores/schedules>

Climate • Climate control list of commands • Climate <On/Off> • Climate my temperature • Climate temperature <60–85> degrees 13

Ensure the vehicle interior is quiet (windows closed, passengers aren’t talking).

Center Touch Screen Phone

Pairing and Connecting In order to use any of the phone features — like making a call, receiving a text or using SYNC® Services — you must first pair and connect your Bluetooth®-enabled mobile phone. Here’s how:

How to Pair the First Phone Pairing is what allows Bluetooth devices to communicate with each other securely. It can only be done when the vehicle is not in motion.

1. Make sure that your vehicle is in Park and both your ignition and radio are turned On. 2. Touch Add Phone in the upper-left corner of the touch screen (highlighted in yellow). Find SYNC appears on the screen, and instructs you to begin the pairing process from your device.

3. Make sure that Bluetooth is set to On and your mobile phone is in the proper mode: – A message will appear on the touch screen indicating that your device is trying to pair with SYNC. A 6-digit PIN will appear on your device – If your device does not support secure simple pairing, you will have to enter the PIN manually. Search for Devices on your mobile phone until your phone finds SYNC. Then, select SYNC and add the 6-digit PIN shown on the touch screen 4 4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your mobile phone.

5. The display will indicate when the pairing is successful.

6. Confirm voice mail number, turn on 911 Assist® and set Auto Phonebook Download On.

How to Pair Additional Phones • Touch the Phone corner • Touch Settings • Touch Bluetooth Devices

TIP

Phone Compatibility

• Touch Add Device

• Automatic Bluetooth connection upon vehicle entry has been improved

• Find SYNC appears on the screen and instructs you to begin the pairing process from your device

• Noise and echo cancellation during phone calls has been improved to enhance call quality

• Follow steps 3–6 from above

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Center Touch Screen Phone

Pairing and Connecting (cont’d.)

How to Reverse Pair Reverse pairing is when you have SYNC® look for your phone rather than have the phone search for SYNC. Set the phone’s Bluetooth® to Discoverable Mode, and then follow these steps: • Press the Phone button to access the Phone menu • Make sure to set your phone’s Bluetooth to Discoverable Mode • Press the Find Other Devices tab on the screen. If not on the screen, when in the Phone menu, press Settings > Bluetooth Devices > Add Device > Find Other Devices • SYNC will search and then display the name of your phone on the screen; press on the tab that displays the name of your phone • Enter a pass key (like “1234”), using the keypad displayed on the screen; press Enter; your screen will say “Pairing” • Your phone will ask for a PIN number; enter the same one you have entered on your screen, which is “1234”; press the OK or Pair button on your phone • After pressing OK or Pair on your phone, SYNC will attempt to make the connection If this method does not work, it may be necessary to download a firmware update for the phone. Please check with your phone carrier for any firmware updates for your phone.

TIP

Some AndroidTM phones with older operating systems will only accept a 4-digit PIN instead of a 6-digit PIN. To pair the phone using a 4-digit PIN, follow the reverse pairing instructions above.

• Follow the usual steps to pair the phone • When SYNC offers a 6-digit PIN on screen, press Edit • The new 4-digit PIN will appear on screen to complete the pairing process

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Center Touch Screen Phone

Making and Receiving a Call Pressing the Phone smart corner brings up the main menu for all phone functions like quick dial, phonebook, call history, messaging and settings.

Making a Call Once your phone is paired, you can make hands-free calls using SYNC®: • Press

on the steering wheel

• When prompted, say “Call <name>” or say “Dial” and then the desired number To end the call or exit Phone mode, press and hold on the steering wheel.

To enter Privacy mode, touch Privacy to transfer the call to the handset, so other passengers won’t hear the conversation.

TIP

Downloading phonebook photos is a phone-dependent feature.

Ensure the setting is enabled through: Phone > Settings > Manage Phonebook > Download Photos from Phonebook.

Receiving a Call An incoming call interacts with SYNC in much the same way it interacts with your Bluetooth®-enabled mobile phone: • During an incoming call, an audible tone will sound.

If available, call information will appear in the display • Accept the call by pressing Accept on the touch screen or by pressing on your steering wheel controls • Reject the call by pressing Reject on the touch screen or by pressing and holding on your steering wheel controls • Ignore the call by doing nothing. SYNC will log the call as a missed call

TIP

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Some vehicles have separate buttons on the steering wheel to answer and hang up phone calls. They may also appear as green and red buttons.

Center Touch Screen Phone

Do Not Disturb MyFord Touch® and MyLincoln TouchTM have a Do Not Disturb button, so you can control how you manage communications while in the car.

When on, Do Not Disturb allows you to make outgoing voice-activated calls, but will: • Block incoming phone calls and divert them to voicemail • Block incoming text messages and save them on the phone for later viewing

Privacy MyFord Touch and MyLincoln Touch have a Privacy button, so you can prevent other passengers from hearing the conversation.

• Touching Privacy transfers the call to the handset • Touching Privacy again returns the call to SYNC®

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Center Touch Screen Phone

More Phone Features You can do more with your phone. Here are a few examples:

Set up In-Case-of-Emergency Contacts You can add contacts from your phonebook for simple one-touch access on the touch screen after a 911 Assist® event. You can save up to two contacts on the 911 Assist screen: • Touch the Phone corner > Settings > 911 Assist • Touch Edit to add contacts from your phonebook When updating firmware/software on the phone or adding many contacts to the phonebook, it may be necessary to do a “clean” pairing with SYNC®: • Delete SYNC from the phone and the vehicle • Re-pair the phone to SYNC

Auto Download Your Phonebook This allows you to automatically download your phonebook each time your phone connects to SYNC with MyFord Touch®/MyLincoln TouchTM. To activate: • Touch the Phone corner • Touch Settings • Use the arrow to scroll down • Touch Manage Phonebook • Select Auto Phonebook Download On Note: Any updates (additions, deletions, etc.) made within your phonebook will also be made within the system after the next download.

Switch Between Paired Phones This allows you to connect a different, previously paired Bluetooth®-enabled phone.

To switch: • Touch the Phone corner • Touch Settings • Touch Bluetooth Devices • Select the phone you want to connect, and select Connect Note: Only one device can be connected at a time. When another phone is connected, the previous one will disconnect.

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Center Touch Screen Phone

Sending and Receiving a Text SYNC® not only enables you to send and receive text messages via Bluetooth®, but SYNC will read them to you aloud and also translate text-messaging acronyms such as “LOL.”

To Access Your Text-messaging Menu • Touch the top-left corner of the display to access the Phone menu • Select Messaging • Select from the following options: – Listen

– Send text

– Delete

– Dial

– View

– Delete all

Notes: • Downloading and sending text messages via Bluetooth are phone-dependent features • Certain features in text messaging are speed dependent and cannot be completed when the vehicle is traveling at speeds over 3 mph • SYNC does not download previously read text messages from your phone • Please refer to support.ford.com or support.lincoln.com for the phone compatibility device to confirm which phones support this texting feature

Receiving an Incoming Text Message When there is an incoming text message, an audible tone will sound and the screen will display a pop-up with the caller name and ID if supported by your phone. After pressing , you can say, “Listen to text message,” “Reply to text message,” or “Messages,” then “Call” to call back. Or you can: • Press View to view the text message • Press Listen for SYNC to read the message to you aloud Yes OK No Thanks LOL

Can you give me a call?

Call me later I’ll call you back in a few minutes

• Press Dial to call the contact • Press Cancel to exit the screen Note: If you press View and your vehicle is traveling over 3 mph, the system will instead offer to read the message to you.

I’ll call you when I get there

I just left, I’ll be there soon

Reply Using Pre-selected Messages

I’m ahead of schedule, so I’ll be there early I’m running a few minutes late

This is a speed-dependent feature and cannot be completed when the vehicle is traveling at speeds over 3 mph.

I’m on my way

• Touch the top-left corner of the display to access the Phone menu

Stuck in traffic

• Press Messaging > Send Text

I’m outside

• You can select Edit Text and use the system keyboard to create a text message or select from the options shown in the list on the left

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Center Touch Screen Phone

Voice Commands Virtually anything you can do with the touch functions of the phone features you can also do with your voice.

Use the following voice commands for hands-free control of your phone’s capability.

Dial

Call**

Call <Name>

Call <Name> at Home

Call <Name> on Cell

Call <Name> at Work

Call <Name> on Other

Call Voicemail

Privacy On*

Go to Handsfree*

Do Not Disturb*

Do Not Disturb Off *

Hold Call On*

Hold Call Off *

Mute Call*

Un-Mute Call*

Join Calls*

Connect <Phone Name>

®

Bluetooth On

Bluetooth Off

Pair Phone

Turn Ringer On

Turn Ringer Off

Messages***

Forward Text Message

Reply to Text Message

Listen to Text Message

Listen to Text Message <#>

* These commands are ONLY valid while on a phone call.

** If you said “Call,” you may say any of the following commands: Home

Cell

Work

Other

*** If you said “Messages,” you may say any of the following commands: Listen to Text Message

Forward Text Message

Listen to Text Message <#>

Call

Reply to Text Message

20

Center Touch Screen Entertainment

Sources The lower-left smart corner provides access to all entertainment sources — some built into the vehicle (like the radio) and others brought into the vehicle for access, such as personal media devices. Access is simple through either voice commands or touch.

Equipped With the Vehicle • AM — select to access AM1/AST frequency bands, plus (where available) access subscription-free HD RadioTM Technology multicasting (HD1–HD8) along the AM bandwidth spectrum • FM — select to access FM1/FM2/AST frequency bands, plus (where available) access subscription-free HD Radio Technology multicasting (HD1–HD8) along the FM bandwidth spectrum • AST — select to Autostore the 6 strongest stations in your current location • SIRIUS — select to access available Sirius 1/Sirius 2/ Sirius 3 (6-month complimentary subscription with available pay plans for 1-, 2- or 3-year contract)

Available With What You Bring In • CD — select to access the CD menu to Advance, Reverse, Scan, Shuffle or Repeat, plus access Options to adjust the sound settings, text display and compression settings • USB — select to access a music source plugged into the USB port of the media hub, such as a digital media player or thumb drive • BT Stereo — select to access audio streaming wirelessly from a paired, Bluetooth®-enabled mobile phone with wireless command/control and metadata display (artist, title, album art). Command/control is a phone-dependent feature • SD Card — select to access audio available on the SD Card inserted into the media hub — also houses the map database for the Navigation System or can be used to upload a photo for the wallpaper • A/V In (if equipped) — select to access audio/video from what’s plugged into the A/V jacks of the media hub, such as a portable music player, digital video camera or gaming system. Must be in Park to view video • Line In (if equipped) — select to access audio plugged into the 1/8-inch port of the media hub 21

Center Touch Screen Entertainment

Set Your Radio Presets Manually • Touch the Entertainment corner on the touch screen (red area, lower left) • Touch AM, FM or SIRIUS • Touch Direct Tune • Enter the desired station and touch Enter • Touch Presets and then touch and hold one of the memory preset buttons to save it. You will hear a brief mute and the sound will return when the station is saved • Or, use the Tune/Seek button on the radio to find a station, and then touch and hold a preset to save it

Automatically • Touch the Entertainment corner on the touch screen (red area, lower left) • Touch AM or FM • Touch Options • Touch Refresh/Store Autoset Presets (AST) to have the system automatically store the six strongest FM stations in your current location

Browse This feature allows you to browse through media devices — CD track list, USB device, etc. — without having to change the audio source to find what you want.

• Touch Entertainment > (media source) > Browse • Select Browse (device name) or Browse All Sources In addition to browsing via touch, you can also browse by saying what you want.

22

Center Touch Screen Entertainment

HD RadioTM Technology With iTunes® Tagging HD Radio Technology provides an enhanced audio experience with no subscription fees and no special setup to begin enjoying — plus better audio quality, improved reception performance and more choices: • FM sounds like CD quality; AM sounds like today’s FM • Crystal-clear, static-free reception • Unique multicasting of channels (HD1–HD8), along the same radio frequency as HD1, featuring innovative content • Data displayed on-screen, such as song and artist This feature is only available with optional Sony®-branded audio for Ford or THX® II Certified Audio System for Lincoln.

iTunes Tagging To access, press the lower-left corner of the touch screen.

Then, press AM or FM > HD Radio > On. When this feature is enabled and you are tuned to a station broadcasting HD Radio Technology, iTunes Tagging provides you the ability to capture a song’s information, making it easier for later purchase: • With a simple push of the Tag button on the radio display, the song information is stored in the radio’s memory • Up to 100 tags can be stored on SYNC® until the iPod® is connected to receive the download of metadata. When the iPod is then synced to iTunes, a playlist of “tagged” songs will appear. You then can preview and, if desired, purchase and download tagged songs from the iTunes Store

Note: Although uncommon, it is possible for radio stations to experience broadcast problems in sending their analog and digital signals. If you experience interrupted service on an HD1 channel, the signal can automatically switch to its analog equivalent. When in HD2–HD4, since there is no equivalent analog channel behind it, if you experience a radio broadcast problem from the station, you may lose the signal entirely. This situation may be a radio broadcaster issue or loss of reception in fringe areas, not something wrong with the radio itself.

23

Center Touch Screen Entertainment

SiriusXM Satellite Radio Enjoy over 130 channels, including 100% commercial-free music from virtually every genre, plus live sports play-by-play, news, talk and entertainment — all with crystal-clear, coast-to-coast coverage. A six-month subscription is included with vehicle purchase. After the initial six months, you can extend your subscription by calling SiriusXM Customer Care at 1-888-539-7474.

• Press and hold one of the memory preset areas (on the right side of the screen). You will hear a brief mute and the sound will return when the station is saved • Press Direct Tune and enter the desired satellite channel number via the on-screen keypad • Press the Sirius button repeatedly to change Sirius presets (Sirius 1, 2 or 3) • Press ALERT to save the current song or artist as a favorite (up to 20 can be saved) and the system will alert you when it plays again • Select Browse to view a list of all available stations. Scroll and select the desired station. You can also lock or skip unwanted channels or view the song/artist on other stations • Press Replay to access SiriusXM Instant Replay, which allows controls to pause, rewind or replay up to 44 minutes of radio content Consult your Owner’s Manual for more working instructions.

In SiriusXM Satellite Radio mode, voice commands also provide “direct tuning” capability, which allows the customer to readily tune to desired “home team” game broadcasts rather than knowing the channel up front. So, for example, saying “Tune to <Team Name> game” or “Tune to <Team City> game” finds and directs to the channel.

24

Center Touch Screen Entertainment

USB The USB port is inside your center console, and you can control your USB-connected personal devices with voice commands or touch. This feature allows you to plug in mediaplaying devices, memory sticks, and also to charge devices if they support this feature.

You can use USB1 or USB2. Ensure that you have the correct one chosen on-screen.

Select the lower-left corner of the touch screen to access the Entertainment screen. Then, select either USB1 or USB2. You can then select from the following options: • Repeat: Select to repeat the currently playing song/album • Shuffle: Select to play music on the selected album or folder in random order • Similar Music: Select to choose music similar to that currently playing • Options: Provides access to sound settings to adjust Bass, Treble, Midrange, Balance and Fade settings • Browse: Select to browse the contents of the flash drive or digital music player connected to the USB port

Indexing Indexing is the way SYNC® categorizes the music it finds on your media player. By indexing the music, SYNC can play selections by track, artist, album or genre categories. SYNC automatically indexes your music every time a media player with new music on it is connected to SYNC through the USB port. This may take only a few seconds, but if your player holds thousands of songs, indexing may take longer to complete.

TIP

If the vehicle is software level v3.5 (12285 in the system) or newer, you no longer need to say “USB” first to play a song. You can say “Play <song name>” at any time. As long as your digital media player is connected through USB, SYNC can find your requested song.

25

Center Touch Screen Entertainment

A Closer Look: More Features

Tablet Device Compatibility Music and other media content from the most popular tablet computers, like the Apple® iPad®, can now be accessed through a simple USB connection.

Audible.com Play protected content obtained from Audible.com via the touch screen or using voice commands like, “Play audiobook <title>” or “Play author <name>”.

Gracenote® Album Cover Art Database • Includes the latest music metadata available, enhancing the music playback experience • Improved voice recognition for music search, allowing drivers to pinpoint artists with hard-to-pronounce names or nicknames

When equipped with the SD Card-based premium Navigation option, MyFord Touch® and MyLincoln TouchTM feature the Gracenote database of licensed artwork that gives drivers an engaging way to navigate their digital music libraries from USB. The system uses the database to recognize an audio file and then links the coinciding album cover art for display on the touch screen. Gracenote also improves the voice-recognition capability, allowing drivers to use instantly recognizable nicknames for thousands of music artists to access recordings.

26

Center Touch Screen Entertainment

Other Media Sources CD To access, select CD: • Select on-screen options such as Repeat, Shuffle or Scan • Press Options to access: Sound settings, Text Display and Compression settings • You can also advance and reverse the current track or current folder (if applicable) To view song information such as Title, Artist, File, Folder, Album and Genre, touch the on-screen album art (if available). This will take you to another screen where you can view this information.

BT Stereo To access, press the lower-left down arrow on the touch screen and then select BT Stereo to listen to streaming audio from your connected Bluetooth®-enabled smartphone.

SD Card To access, press the lower-left down arrow on the touch screen and then select SD Card: • The SD Card slot can be used for putting in your SD Navigation Card (if equipped) or for putting in your own SD Card with music or pictures Note: In order for the navigation map features to work, your vehicle must be equipped with the navigation software and the SD Navigation Card MUST be in this slot.

A/V In (if equipped) or Line In (if equipped) To access, press the lower-left down arrow on the touch screen and then select A/V In: • Your A/V inputs allow you to connect an auxiliary audio/video source (game systems, personal camcorders, etc.) by connecting RCA cords (not included) to these input jacks.

The jacks are yellow, red or white, and are located in your center console media hub • You can also use the A/V inputs as an auxiliary input jack (AIJ) to play music from your portable music player over the vehicle speakers • Simply plug the adaptor provided with your portable music player into one of the two left A/V input jacks (white or red) Note: Must be in Park to view video.

To access, press the lower-left down arrow on the touch screen and then select Line In to listen to audio from a connected device.

27

Center Touch Screen Entertainment

Voice Commands Virtually anything you can do with the touch functions of the entertainment features, you can also do with your voice.

Use the following for hands-free control of your media devices.

Top Level Entertainment Commands:

Radio Voice Commands:

You may say any of these at any time without having to specify the primary audio source first, if the vehicle has software level v3.5 (12285) or newer:

While listening to the Radio, you may say any of the following commands: Radio On

Radio Off

<530–1710>

<87.7–107.9>

AM

<530–1710>

<0–233>

<Channel Name>

AM Autoset

AM Autoset Preset <#>

Play <Name of Genre>

Play <Name of Playlist>

AM Preset <#>

FM

Play <Name of Artist>

Play <Name of Song>

<87.7–107.9>

FM 1

Play <Name of Album>

Sports Games

FM 2

FM Autoset

FM Autoset Preset <#>

FM Preset <#>

FM <radio frequency> HD <1–4> (if equipped)

FM 1 Preset <#>

FM 2 Preset <#>

Preset <#>

Set PTY

Tune*

Play <Name>

General Audio Voice Commands: In order to access the voice commands related to the general audio, say the command “Audio,” and then you may say any of the commands shown here:

* If you said “Tune,” you may say any of the following commands:

On

<530–1710>

<87.7–107.9>

Radio

CD

AM

AM 1

AM

AM 1

FM

FM 1

AM Autoset

FM

FM 2

AM Autoset

FM 1

FM 2

FM Autoset

Preset <#>

FM Autoset

Sirius

AM Preset <#>

AM 1 Preset <#>

SAT 1

SAT 2

AM Autoset Preset <#>

FM Preset <#>

SAT 3

Line In

FM 1 Preset <#>

FM 2 Preset <#>

FM Autoset Preset <#>

HD <1–7> (if equipped)

Off

USB SD Card

®

Bluetooth Audio

Note: If you are not listening to the radio, when prompted, say the command “Radio,” and then you may say any of the above commands.

What’s This?

CD Voice Commands:

Browse Voice Commands:

While listening to a CD, you may say any of the following commands:

Browse*

Browse Bluetooth Audio

Play

Pause

Browse Sirius Channel Guide

Browse <Genre> Channels

Repeat

Shuffle

Browse <League> Games

Browse SD Card

Shuffle CD

Shuffle Folder

Browse USB

Help

Shuffle Off

Repeat Track

Repeat Folder

Repeat Off

Play Next Track

Play Previous Track

Help

Play Track <1–512>

* If you said “Browse,” you may say any of the following commands: Sirius Channel Guide

Bluetooth Audio

<League> Games

SD Card

USB

Note: If you are not listening to a CD, when prompted, say the command “CD” and then you may say any of the above commands.

28

Center Touch Screen Entertainment

Voice Commands (cont’d.)

SiriusXM Voice Commands: While listening to SiriusXM Satellite Radio (if activated), you may say any of the following commands:

* If you said “Tune,” you may say any of the following commands: <0–233>

<Channel Name>

Sirius Off

<0–233>

SAT

SAT 1

<Channel Name>

SAT

SAT 2

SAT 3

SAT 1

SAT 2

Preset <#>

1 Preset <#>

SAT 3

Preset <#>

2 Preset <#>

3 Preset <#>

1 Preset <#>

2 Preset <#>

3 Preset <#>

Tune*

** If you said “Sports Game,” you may say any of the following commands: Tune to the <Team City> Game

Tune to the <Team City><Team Name> Game

Tune to the <Team Name> Game

Tune to the <College Name> Game

Note: If you are not listening to Sirius, when prompted, say the command “Sirius,” and then you may say any of the above commands.

Sports Game**

USB, SD Card and Bluetooth® Audio Voice Commands: While listening to a USB, SD Card or Bluetooth Audio, you may say any of the following commands: Play <Name of Genre>

Play <Name of Playlist>

Browse All Videos*

Browse Video Playlist <Name>*

Play <Name of Artist>

Play Song <Name> or Play <Name>

Browse All Video Playlists*

Browse All Music Videos*

Play <Name of Album>

Play Composer <Name>

Browse All Movies*

Browse TV Show <Name>*

Play Folder <Name>

Play Podcast <Name>

Browse All TV Shows*

Browse Video Podcast <Name>*

Play Podcast Episode <Name>

Play Audiobook <Name>

Browse All Video Podcasts*

Browse Folder <Name>

Play Author <Name>

Play Video <Name>*

Browse All Folders

Play

Play Video Playlist <Name>*

Play Video Podcast <Name>*

Pause

Next

Play TV Show <Name>*

Play TV Show Episode <Name>*

Previous

Repeat One

Play Movie <Name>*

Play Music Video <Name>*

Repeat All

Repeat Off

Play Video Podcast Episode <Name>*

Browse Genre <Name>

Shuffle Album

Shuffle

Browse All Genres

Browse Playlist <Name>

Shuffle Off

Play Similar Music

Browse Current Playlist

Browse All Playlists

What’s This?

Browse All Songs

Browse Artist <Name>

Browse All Artists

Browse Album <Name>

Browse All Albums

Browse Author <Name>

Browse All Authors

Browse Composer <Name>

Browse All Composers

Browse Audiobook <Name>

Browse All Audiobooks

Browse Podcast <Name>

Browse All Podcasts

Browse Video <Name>*

Note: If you are not listening to a USB, SD Card or Bluetooth Audio, when prompted, say the command “USB” or “SD Card” or “Bluetooth Audio,” and then you may say any of the above commands.

These commands are only valid for Bluetooth Audio as long as the Bluetooth Audio device that is connected to SYNC® supports streaming of metadata (AVRCP 1.4). If not supported, the available voice commands are: “Play,” “Pause,” “Next” and “Previous.” * These commands are not valid with a Bluetooth Audio device. Also, video cannot be played through an SD Card and is USB device-dependent; only audio is available.

29

Center Touch Screen Navigation

Optional Voice-activated Navigation System With the optional voice-activated Navigation System, you always have a navigational aid onboard.

See the Information section beginning on page 47 for more features.

This optional system provides a full 3D experience with a rotating, elevated map view, enhanced graphics and POI building images, and includes: • SiriusXM Travel Link and SiriusXM Traffic, which offer: – Continuously updated traffic incident reporting and traffic flow information – Fuel prices and locations – Tabular or map-based current weather conditions and forecasting – Ski resort information, including wind and snow conditions – Sports scores and schedules – Movie listings and show times • A six-month subscription is included with vehicle purchase.

After the initial six months, you can extend your subscription by calling SiriusXM Customer Care at 1-888-539-7474 SiriusXM Satellite Radio, Traffic and Travel Link subscriptions sold separately or as a package after trial expires. SiriusXM Traffic and Travel Link service available in select markets. Subscriptions are governed by SiriusXM Customer Agreement; see www.siriusxm.com. Sirius U.S. Satellite Service available in the 48 contiguous United States and D.C. Sirius, XM and all related marks and logos are trademarks of SiriusXM Radio Inc.

Screen Layout • The Dest button is large and prominent in the upper right • A Menu button in the upper right provides quick access to: – Navigation settings – View/edit destination entries – SiriusXM Travel Link – Guidance mute On/Off – Cancel route • The View button is located to the left and allows you to toggle between different Navigation View modes

30

Center Touch Screen Navigation

Setting a Destination Use either the touch screen or voice commands and follow this sequence (requires optional Navigation software and SD Card navigation map data):

To Set a Destination • Press Dest on the top-right corner of the screen • Choose to set a destination using any of the following:

cityseekr: Provides ratings and reviews of POI destinations to keep you better informed.

– My Home

– Intersection

– Point of Interest (POI)

– Street Address

– Previous Destinations

– Map

– Favorites

– City Center

– Emergency

• Follow the prompts and enter any necessary information Note: The system uses a Smart Speller which helps facilitate entering information through the keyboard.

• Select Set as Dest Note: Any Avoid Areas which have been selected are also considered in route calculation.

• Now choose from up to 3 different routes based on route length and estimated times of arrival. You can toggle between the three route buttons to view these routes on the map: – Fastest: uses the fastest moving roads possible – Shortest: uses the shortest distance possible – Eco (Eco Route): uses the most fuel-efficient route • Select Start Route MyFord Touch® and MyLincoln TouchTM lock out the ability to manually type in an address when the vehicle is traveling more than 3 mph, but destination entries can be input using your voice with the simple command “Find an address” or “Find a <point of interest>” such as “Find a shoe store.”

Preferred Route Setting While you still have route choices for Fastest, Shortest or Eco Route, you have the ability to save your preferred choice. Always Use Preferred Route bypasses the route selection in destination programming. The system only calculates one route based on the Preferred Route Setting.

To do this: • Press

> Settings > Navigation > Route Preferences

• Select Preferred Route: – Shortest – Fastest – Ecological • Select Yes for Always Use Preferred Route 31

Center Touch Screen Navigation

Setting a Destination (cont’d.)

Voice Destination Entry Screens When using voice to enter a destination, the screen can show what information the system has already captured, what is left to input and a quick guide for the voice commands available. As always, you are prompted along the way to provide all of the information necessary to set a destination. New screens for voice destination are: • Street address • Intersection • Point of Interest Plus, improved voice recognition for the one-shot destination entry searches for the city first, and then the street within the city, to improve accuracy and time to locate your destination.

Setting Preferences The touch-screen system allows you to choose and set preferences which the system will take into account when planning your route.

> Settings > Navigation to access:

• Press

– Map Preferences – Route Preferences – Navigation Preferences – Traffic Preferences – Avoid Areas

New Traffic Alert Notification Setting If you travel in notoriously high traffic areas and don’t want to receive continuous alerts, you can turn notification Off. • Press

> Settings > Navigation > Traffic Preferences

• Select Traffic Alert Notification: – On – Off

32

Center Touch Screen Navigation

Using Map Modes This allows you to display the map in various modes with: the direction you’re heading up, north up or a 3-D view. Here’s how:

To Access Map Mode • Press the green bar in the upper-right corner of the touch screen.

The map screen will display • When in Map mode, press the red arrow on the upper-left side of the screen to toggle between:

You can touch buttons with multiple light bars to see additional features available. For example, changing your map mode from 3-D to North-up to Heading-up (direction headed).

TIP

“Connected Navigation” Powered

by TeleNav Features New Map Data

by NAVTEQ

• Updated map views are richer and feature more 3-D landmarks • Views of freeway junctions and signs are enhanced through photo-realistic screen images • Smart routing options are provided based on a database of historical traffic patterns

– Heading-up: Select for direction of forward travel to always be the upward direction on screen. Available for map scales up to 2.5 mi/5 km. For scales above that, the setting for Heading-up is remembered, but the map is shown in North-up only. If the scale returns below this level, then the Heading-up setting is restored – North-up: In this mode, the northern direction is always the upward direction on screen – 3-D View: See bird’s-eye view and graphical representation of buildings with a certain tourist value in selected cities. New buildings will be added with each SD Card map database update • Press the View button to toggle between different navigation view modes. When a route is not active, View toggles between full map and map/exit info modes. When a route is active, View toggles between full map, map/exit info view and map/turn list view • When a route is active, the “Voice” bubble button appears in the navigation corner and serves as a navigation Prompt Repeat button. Press the “Voice” bubble button to hear the last navigation prompt. The prompt will not always be the same as the last, depending on vehicle position when the button is pressed

Saving a Favorite Saving a Favorite is as easy as touching the button Save to Favorites when you see it on the touch screen while entering a destination. Instead of selecting Set as Dest, select Save to Favorites. When you want to recall your saved Favorites, go to the Destination screen and touch the Favorites button.

• When you find a specific address, the touch screen will show three options for what to do next with the address: Set as Dest, Set as Waypoint or Save to Favorites • Touch Save to Favorites

33

Center Touch Screen Navigation

Navigation System Enhancements Some new features improve the Navigation System, too.

Repositioned Where Am I? Button To view information related to the driver’s current location (if equipped with optional Navigation): • Touch Information > Where Am I? The screen displays the following: • Next street and distance to it • Current street and latitude/longitude • Previous street and distance from it

Improved Smart Speller The Navigation System uses something called “smart speller” to narrow the available choices for viable letters when typing to help users find what they want quicker.

When the choices are narrowed, users can select from a list of choices without having to continue typing out the whole word.

For example, the choices in the screen show five possibilities from the info already entered.

Improved Traffic Incident Pop-up If users have the Traffic Alert notification setting turned On, the pop-up has been enhanced to provide: • Info about the incident • Choices to select: – Details

– Ignore

– Avoid

– Ignore All

Backward SD Card Compatibility Both A3 and A4 SD Cards can be used with the new software.

34

Center Touch Screen Navigation

Charge Points and Range Rings To access, touch the Navigation corner. Available for Plug-in Hybrid and All-Electric Vehicles.

Charge Station Locator Nearby public charge stations are displayed on the Navigation maps and updated over-the-air with an active SiriusXM Travel Link subscription.

Range Rings When enabled for Electric Vehicles and Plug-in Hybrid Electric Vehicles operating in EV Now mode, the map displays range rings to indicate approximate range of travel while in Electric mode with the present plug-in energy available: • No shade; likely distances • Lightly shaded; probable distances • Dark shade; not likely distances

35

Center Touch Screen Navigation

Voice Commands Virtually anything you can do with the touch functions of the navigation features, you can also do with your voice.

Use the following commands for hands-free control of navigation.

Navigation Voice Commands:

SiriusXM Travel Link Voice Commands:

Show North-Up Show 3D Zoom In Repeat Instruction* Cancel Route* Show Destination* Show Route* Navigation Voice On* Navigation Voice Volume Increase* Destination Home Destination Favorites Destination Nearest POI Destination POI Category Destination Nearest <POI Category>

Show Heading-Up Show Map Zoom Out Detour* Cancel Next Waypoint* Show Next Waypoint* Show Turn List* Navigation Voice Off * Navigation Voice Volume Decrease* Destination <Nametag> Destination Previous Destinations Destination <POI Category> Destination POI Destination Street Address

Destination Intersection Destination***

Navigation**

Traffic Weather Movie Listings Sports Scores* Sports Headlines*

* If you said “Sports Scores,” “Sports Schedules” or “Sports Headlines,” you may say any of the following commands: NFL NHL WNBA College Football Motor Sports My Teams

Traffic Weather Movie Listings NFL Scores NFL Headlines NBA Schedule NHL Scores NHL Headlines Baseball Schedule WNBA Scores WNBA Headlines MLS Schedule College Football Scores College Football Headlines College Basketball Schedule Motor Sports Order Motor Sports Golf Schedule My Team’s Scores My Team’s Headlines

** If you said “Navigation,” you may say any of the previous commands or the following commands: Zoom Country Zoom In <Distance> Zoom Out <Distance> Zoom Out Maximum Destination***

*** If you said “Destination,” you may say any of the above commands or the following commands: Home Favorites Nearest POI POI Category Nearest <POI Category>

NBA Baseball MLS College Basketball Golf

** If you said “Travel Link,” you may say any of the following commands:

* These commands are only valid if a route is active.

Zoom Street Zoom City Zoom State Zoom Province Zoom Out Minimum

Weather Map 5-Day Weather Forecast Fuel Prices Sports Schedules* Travel Link**

<Nametag> Previous Destinations <POI Category> POI Street Address

Intersection

Weather Map 5-Day Weather Forecast Fuel Prices NFL Schedule NBA Scores NBA Headlines NHL Schedule Baseball Scores Baseball Headlines WNBA Schedule MLS Scores MLS Headlines College Football Schedule College Basketball Scores College Basketball Headlines Motor Sports Schedule Golf Leaderboard Golf Headlines My Team’s Schedule

Service Voice Commands: Services (initiates a phone call)

Route Status

Show Turn List

Update Route

36

Cancel Route

Repeat Instruction

Center Touch Screen Climate

Setting the Climate The touch screen provides access to all climate control functions and voice commands are also available to provide hands-free control.

Using the touch screen: • Control for driver: – Temperature from 60 to 85 degrees – Turn On/Off heated seat (if equipped) – Turn On/Off cooled seat (if equipped) – Turn On/Off heated steering wheel (if equipped) • Control for passenger: – Temperature from 60 to 85 degrees – Turn On/Off heated seat (if equipped) Note: Heated seat controls for some vehicles are not available through the touch screen.

– Turn On/Off cooled seat (if equipped) • Activate/de-activate dual-zone control

• Select other climate options, including:

• Adjust the fan speed

– Front defrost

– Recirculated air

• Select the fan blower areas desired: – Defrost and floor

– Rear defrost and/or Heated Mirror

– Rear-seat climate controls (if equipped)

– Floor

– Auto

– Console

– A/C

– Heated Windshield (if equipped)

– Console and floor

– Max A/C (if equipped) • Set up the one-touch My Temp feature (if equipped) • Turn the power On/Off

My Temp (if equipped) Using voice, touch screen or the center console bezel, you have simple access to a customized My Temp setting. Here’s how: • The My Temp feature can be used to store and recall a driver’s preset temperature. This feature is provided so this temperature can be quickly adjusted to a frequently used setting with a single button press • Touch (+) or (–) to increase or decrease the desired temperature. Touch and hold My Temp on the touch screen to save the desired temperature.

To access this setting again, simply touch the My Temp indicator on the touch screen

37

Center Touch Screen Climate

Voice Commands Virtually anything you can do with the touch functions of the climate features, you can also do with your voice.

Use the following for hands-free control of a comfortable cabin environment:

Climate Control Voice Commands: * Say climate temperatures naturally. For example, say “Set climate to seventy-five degrees,” rather than saying them digit by digit.

* If you said “Climate Control,” you may say any of the following commands: Automatic

Dual Off

Climate Off

Climate On

Off

On

Climate Automatic

Climate My Temperature

AC On

AC Off

Climate Temperature <60–85> Degrees

Climate Temperature <15.5–29.5> Degrees

Max AC On

Max AC Off

Defrost On

Defrost Off

Max Defrost On*

Max Defrost Off *

Rear Defrost On

Rear Defrost Off

Recirc On

Recirc Off

Panel On

Panel Floor On

Panel Off *

Floor Off *

Floor On

Windshield Floor On

Windshield Panel On*

Floor Windshield Panel On*

Temperature High On

Temperature Low On

Fan Increase

Fan Decrease

Max Fan*

Min Fan*

My Temperature On

Temperature Increase

Temperature Decrease

Temperature <60–85> Degrees

Temperature <15.5–29.5> Degrees

Temperature**

Climate Control*

* Available only if the Climate Control is C1MCA. ** If you said “Temperature,” you may say any of the following commands: Low

High

<15.5–29.5> Degrees

<60–85> Degrees

38

Center Touch Screen Settings

Overview This is always visible and active at the bottom of the touch screen. On some vehicles, the Settings menu will appear in the lower-right corner in place of Climate. It provides quick access to:

Vehicle

Clock • Press

• Press

> Clock

> Vehicle

• Choose to adjust any of the following:

• Press (+) or (–) to increase/ decrease the time

– Ambient Lighting – Vehicle Health Report

Display • Press

– Door Keypad Code > Display

– Rear View Camera

• Choose to adjust any of the following:

– Enable Valet Mode

– Brightness

Settings

– Auto Dim On/Off

• Press

– Mode (Auto, Day, Night, Off)

> Settings

• Choose to adjust any of the following:

– Edit Wallpaper – Auto Dim Manual Offset

– System – Voice Control

Sound • Press

– Media Player > Sound

– Navigation

• Choose to adjust any of the following:

– Phone – Wireless and Internet

– Bass – Midrange

Help

– Treble

To access the Help menu through the touch-screen system:

– Set Balance and Fade – DSP > Stereo > Surround

• Press

– Occupancy Mode

> Help

To access Help using voice commands:

– Speed-compensated Volume

• Press • After the tone, say “Help” or “What can I say?” The system will provide voice commands that can be used in the current mode

To access this screen using voice commands: • Press on your steering wheel controls • When prompted, say “Display Settings” 39

Center Touch Screen Settings

Setting the Clock The clock is large and prominent at the top center of the touch screen. Changing the time is simple:

Manually • Touch

> Clock or touch the clock

• Touch + or – to adjust • Touch AM or PM • Press Time or Date for clock display • Press Outside Air Temperature On or Off • Press 12-hour or 24-hour for clock format • Press Auto Time Zone Update On or Off (Navigation only)

Automatically (if equipped with Navigation) • Touch

> Clock or touch the clock

• Touch Reset to set clock to GPS Time

40

Center Touch Screen Settings

Setting Wallpaper You can add a personal photo to save as the wallpaper on the home screen. Here’s how: In order to set your wallpaper, you must first load photos into the system before you can select the one you want, or use the Default Photo (Ford or Lincoln logo): • Press

> Display > Edit Wallpaper

• Make sure you have a properly formatted photo on a USB or SD Card and it’s inserted into the media hub: – File formats: .jpg, .gif, .png, .bmp – Maximum file size: 1.5MB – Maximum number of photos: 32 – Recommended dimensions: 800 x 384 pixels • Select Add USB/SD • Select the file you want when it shows up on the screen, and then select Add Photo to upload it into the system (up to 32 photos can be saved) • To set the wallpaper, press > Display > Edit Wallpaper, and then select either the Default Photo or one of your photos from the saved photos list • Once you’ve selected the photo you want displayed, select Save

41

Center Touch Screen Settings

Master Reset When experiencing problems or before installing USB software updates, perform a master reset. This process erases all stored data, such as call history, text message information, navigation previous destinations, Favorites, home and previously paired phones, and also restores the system to factory settings.

• Press

> Settings > System

• Scroll down to the second page • Press Master Reset, and then Yes to confirm

Software Updates Software updates are designed to enhance the functionality and operation of the system. As with other software-driven devices (PC, smartphone, etc.), Ford is constantly working to improve system operation through occasional software updates. Stay tuned to support.ford.com or support.lincoln.com for the latest SYNC® and MyFord Touch®/MyLincoln TouchTM software updates and information.

To Find the Current Software Level • Press

> Help > System Information

• Look for the number after CCPU S/W Version (the 5-digit number identifies the software on the vehicle)

42

Center Touch Screen Settings

How to Install Software Updates Before Starting There are a few things you should do before starting Step 1.

If your vehicle has an optional SD Card Navigation System, this update requires a new SD Card. Request a complimentary Navigation SD Card (http://www.syncmyride.com/Own/ Modules/UpdateCenter/UpdateCenterLanding.aspx).

Make note of any saved Navigation points. You’ll need to re-enter them after the update is complete. Remove any USB drives or devices that are plugged into the media hub USB ports.

Step 1:

Step 2:

TIP: The touch screen will then remain black for up to two minutes.

Start your vehicle. You will need to leave the engine running for the entirety of the installation process.

You can drive your vehicle during this process without interrupting the software update, or you can simply leave the vehicle running and parked in a safe place.

(Please do not leave your vehicle unattended.) Turn on the audio system and set your audio volume at a low but audible level.

Step 6:

TIP: Another black screen could last up to two minutes for rebooting.

Insert the USB drive containing the update. Don’t remove your USB drive until the installation is complete. The installation should begin automatically.

TIP: In the event that the installation does not begin automatically, you can perform a Master Reset (/sync-technology/ perform-master-reset-sync-myford-touch) of your system.

Step 3:

A message is spoken by the system and displayed on-screen to let you know the process is about to start and what to expect. The on-screen message has an “OK” button for you to confirm the start of the process.

Step 4:

The system reboots, and then an installation progress bar displays on the touch screen. This segment may take up to 20 minutes. You may see some variation in this segment, depending on your system.

Step 5:

“Installing Service Pack…” is displayed for more than 10 minutes.

Step 7:

The system displays the Home screen briefly, followed by a progress bar.

Step 8:

A message acknowledges completion of the update along with a reminder to visit support.ford.com or support.lincoln.com to confirm successful installation.

Step 9:

The update is complete when you see an “Installation Complete!” message. Press “OK” on your center screen and remove the USB drive to enjoy your newly enhanced system. If your vehicle is equipped with Navigation, you can now remove the old SD Card and replace it with the new SD Card that you received in the mail.

Step 10:

Take the USB drive back to your computer to report your installation (/sync-technology/reportsuccessful -installation-sync-myford-touch).

TIP: Once you’ve installed the update, you’ll need to pair your phone and download your phone book. You’ll also have to re-enter any saved Navigation points. If you experience problems with phone pairing after you install the update, try performing a “clean” pairing. First, delete SYNC® from your phone’s list of paired Bluetooth® devices. Then pair your phone as normal.

At the completion of this part of the process, a “Restarting System” message displays on the touch screen. A reboot will occur during this process.

43

Center Touch Screen Settings

Editing Door Keypad Code You can add your own personal entry code set to something memorable like a birthday or anniversary. Here’s how:

• Press

> Vehicle > Door Keypad Code

• Make sure you have the factory code available.

It is indicated on a card within the Owner’s Manual packet • Enter your current keypad code • When prompted, enter the new code you would like, and then enter it again to confirm • Press Enter to save the new code

Setting Ambient Lighting (if equipped) Put a splash of the color and intensity of your choice into the cabin to personalize your ride. When activated and with the headlamps On, ambient lighting will illuminate footwells and cupholders with a choice of seven colors. Some vehicles with ambient lighting are controlled through traditional buttons and dials.

• Press

> Vehicle > Ambient Lighting

• Touch the desired color to scroll through the available colors • Use the slider bar to increase/decrease the light intensity in 5 pre-configured detents • Select the Power button to turn the feature Off

44

Center Touch Screen Settings

Adjusting the Rear View Camera (if equipped) The National Highway Traffic Safety Administration requires that all automakers put rear view cameras in all passenger vehicles by 2014 to help drivers see what is behind them. Along with this, federal regulators will also require that drivers cannot cancel the screen when backing up.

The rear view camera display appears when the gear is shifted into Reverse. From that screen, drivers can Zoom In/Zoom Out, but cannot cancel it.

• Press

> Vehicle > Rear View Camera

• Choose to adjust the following: – Rear Camera Delay – Visual Park Aid Alert When the delay feature is on, the camera display remains on for a few seconds, even after shifting into Drive. This is especially useful when trailer towing to make sure it’s properly hitched.

The visual park aid alert allows the user to view the area that is being detected by the Reverse Sensing System. The system uses red, yellow and green highlights, which appear on top of the video image when an object is detected by the Reverse Sensing System.

The alert highlights the closest object detected.

Charge Port Light Ring Settings To access, touch Settings > Vehicle > Charge Port Light Ring. Available for Plug-in Hybrid and All-Electric vehicles.

Illumination Allows you to customize the light ring illumination settings: • Select On for all lighting features operational • Select Off for no lighting features • Select Limited for the light ring to operate when pressing the Unlock button on your key fob, when opening doors and to let you know you have successfully plugged in

45

Center Touch Screen Settings

Adjusting the System Settings From the Settings section, you have the ability to configure many features, like setting your language, changing the interaction mode or confirmation prompts of voice control, and setting navigation map, route and traffic preferences (if equipped), among many other things.

Here’s a brief overview of the types of settings you can configure.

• Press

> Settings

• Then press …

… System • Once in System, you have control over settings like: – Language – Distance – Temperature

– System Prompt Volume – Keyboard Layout – Touch Screen Button Beep

… Voice Control • Once in Voice Control, you have control over settings like: – Interaction Mode – Phone Candidate Lists – Confirmation Prompts – Voice Control Volume – Media Candidate Lists

… Media Player • Once in Media Player, you have control over settings like: – Autoplay – Bluetooth® Devices – Gracenote® Database Info

– Gracenote Management – Cover Art Priority

… Navigation (if equipped with SD Card map database) • Once in Navigation, you have control over settings like: – Map Preferences – Route Preferences

– Traffic Preferences – Avoid Areas

… Phone • Once in Phone, you have control over settings like: – – – –

Bluetooth Devices Bluetooth Do Not Disturb 911 Assist®

– Phone Ringer – Text Message Notification – Internet Data Connection – Manage Phonebook – Roaming Warning 46

– Touch Panel Button Beep – Install Applications – Master Reset

Center Touch Screen Settings

Voice Control The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback. The default setting is to a higher level of interaction in order to help you learn to use the system.

You can change these settings at any time.

• Press

> Settings > Voice Control

• Then press …

… Interaction Mode > Novice/Advanced • Interaction Mode Novice provides more detailed interaction and guidance • Interaction Mode Advanced provides less audible interaction and more tone prompts

… Confirmation Prompts > On/Off • Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request • For example, the system may ask “Phone, is that correct?”

• If turned off, the system simply makes a best guess as to what you requested and you may still occasionally be asked to confirm settings

… Media Candidate Lists > On/Off … Phone Candidate Lists > On/Off • The system creates candidate lists when it has the same confidence level of several options based on your voice command. When turned on, you may be prompted with as many as four possibilities for clarification • For example, “Say 1 after the tone to call John Doe at home.

Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home.”

• Or, “Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe.”

… Voice Control Volume > -/+ • You can also manually adjust the voice volume to your own personal preference 47

Center Touch Screen Settings

Media Player You can also customize and control certain features of your plugged-in media player to configure how it interacts with the system.

• Press

> Media Player

• Then press …

… Autoplay > On/Off • When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process • When this feature is off, the system does not automatically switch to the inserted media source

… Bluetooth Devices • Select to connect, disconnect, add or delete a device.

You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle

… Gracenote® Database Info • This allows you to view the version level of the Gracenote Database

… Gracenote Mgmt > On/Off • With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device • This feature defaults to Off • Gracenote also improves the voice-recognition capability, allowing drivers to use instantly recognizable nicknames for thousands of music artists to access recordings

… Cover Art Priority > Media Player/Gracenote • With this feature on, the Gracenote Database supplies cover art for your music files. This overrides any art from your device. This feature defaults to Media Player

48

Center Touch Screen Information

Overview The Information button is always visible and active at the bottom center as an icon (vehicles with SD Card navigation maps) or as the word Information, top-right corner of the touch screen. Depending on how your vehicle is equipped, it provides quick access to: • SYNC® Services • SiriusXM Travel Link and SiriusXM Traffic (if equipped) • Alerts • Calendar • Apps: – Vehicle Health Report – 911 Assist® – Where Am I?

Please note that the items under Apps are also accessible in duplicate locations throughout the system, as follows:

To Find Vehicle Health Report in Another Location • Press

> Vehicle > Vehicle Health Report

To Find 911 Assist in Another Location • Press

> Settings > Phone > 911 Assist, or

• Press

> Help > 911 Assist

49

Center Touch Screen Information

SYNC® Services Owners may also receive a subscription to SYNC Services. See support.ford.com or support.lincoln.com for details.

Set up and Personalize SYNC Services To begin enjoying, you must set up a SYNC Owner Account and activate the services using the mobile phone number registered with the account.

(Refer to Auto Activation on page 11 for special instructions to assist owners). You can also personalize your features online: • Set up to 25 Saved Points • Set Traffic Alerts for specific routes and times • Set Favorites for sports, news, weather, horoscopes and stock quotes

SYNC Services Here are the items you have access to: > SYNC Services or the Information corner > SYNC Services

• Press

• Then, press Connect to Services • When no SD Card Navigation map database is installed, you have access to the following options: – Turn-by-turn directions – Route Summary (Turn List) – Estimated Arrival (ETA) – Guidance Prompts – Cancel Route • Through simple voice commands, you also have access to: – Traffic – Directions – Business Search – Favorites – News, Sports, Weather, Horoscopes, Stock Quotes, Movies, Travel Services – Send to SYNC destinations through SYNC Destinations or MapQuest® • Access Destination Downloads to search for locations using the SYNC Services automated service and Operator Assist, and have the location downloaded to the in-vehicle Navigation System • See support.ford.com or support.lincoln.com for more details

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Center Touch Screen Information

Using SYNC® Services Just say a few simple commands. You have a co-pilot on board to provide turn-by-turn directions, traffic reports, business searches and much more.

Receive Directions No need to fumble around with outdated maps. You can get turn-by-turn directions and follow them on the touch screen.

• Touch the Voice button

on the steering wheel and wait for the listening tone

• Say “Services” • Wait for the prompt • Say “Directions” or “Directions to <saved point>” • Follow the voice prompts to locate your desired location • Once you select a destination, a route is downloaded to your vehicle

Monitor Traffic Stay ahead of potential tie-ups and even choose an alternate route. Just ask.

• Touch the Voice button

on the steering wheel and wait for the listening tone

• Say “Services” • Wait for the prompt • Say “Traffic” or “Traffic to <saved point>” • Listen to your personalized traffic report, which offers travel times and route comparisons for your commute

Find a Business Search for a specific place or type of subject, like a particular food you’re craving.

• Touch the Voice button

on the steering wheel and wait for the listening tone

• Say “Services” • Wait for the prompt • Say “Business search” • Once found, you can say: – “Driving directions” to have the route downloaded – “Text me the info” to receive a text message of the business listing – “Connect me” to place a hands-free call to the business • Follow voice prompts to locate desired destination

51

Center Touch Screen Information

Using SYNC® Services (cont’d.)

Operator Assist Get in touch with a live operator when the system cannot locate a listing or destination, or when you say “Operator” during a business search or directions voice session.

If all operators are busy, you will hear call-on-hold music until connected.

Once connected to a live operator, the operator will assist you in locating your requested destination. After the location is found, the operator returns your call back to the automated system and you are presented with three options: 1. Connect to the business.

2. Get a text of the info.

3. Download directions to the business.

Lincoln owners receive unlimited sessions. Ford owners receive a complimentary number of sessions to Operator Assist for as long as the SYNC Services account is active, based on time remaining in your subscription. You may purchase bundles for additional sessions. Sessions are defined as connecting to a business or location or receiving directions to that location.

52

Center Touch Screen Information

SYNC® Destinations Monitor traffic around you even before getting behind the wheel.

This is a complimentary mobile app for iPhone® and Android™ owners with an active SYNC Services account. The app integrates with traffic features on the SYNC Owner Account and your destination Saved Points. Up to 25 Saved Points can be accessed on the go through the app with the ability to add new ones directly on the app for immediate use.

With SYNC Destinations, you can more effectively plan your commutes, accessing state-of-the-art predictive traffic and travel-saving features. After downloading the mobile app, you can use the app by entering your SYNC Owner Account login credentials (login ID and password) for access to:

Map • View a map screen with real-time traffic speed and flow data • Provides traffic maps with real-time speed, flow and incident data for all major roadways in 126 cities • Provides traffic routes and alternates generated by traffic data from more than 3 million users • View traffic forecasts which use historical data to help predict how travel times change throughout the day • View if comparative traffic information is getting better, worse or is the same compared to traffic for that time of the day at that location • Report police situation, report accident and indicate that traffic color is wrong

My Points • The app is linked directly with your SYNC Owner Account where up to 25 Saved Points can be accessed on-the-go through the app with the ability to add new Saved Points for immediate use • Access, create or modify Saved Points • Saved Points get automatically synchronized with your SYNC Owner Account and can be created using any of the following methods: – Picking an address from your contacts

– Searching for a business and then saving it

– Simply typing the address

– Selecting it on the map

• View estimated arrival time from your current location to each Saved Point, including alternate routes based on current and predictive traffic data • View any of your previously downloaded destinations and convert them into a Saved Point

Incidents • Gain quick access to any incidents around you with detailed info about the incident • Get information on events happening around you that may impact travel time to your destination

Settings • View a legend of the icons used and general account information Android is a trademark of Google, Inc. iPhone is a registered trademark of Apple Inc. All rights reserved.

53

Center Touch Screen Information

Send to SYNC® Available with an active SYNC Services subscription, this feature lets you find businesses and addresses from MapQuest®, and send the destinations for turn-by-turn directions to your vehicle through SYNC. This feature is also available on the SYNC Destinations app.

1. Log on to mapquest.com.

2. Input destination information.

3. Click [Get Map].

4. Select [Send To].

5. Select [Car], then select [SYNC].

6. Enter the mobile phone number registered to the SYNC Owner Account 7. Select [Send].

1. Log on to the SYNC Destinations app.

2. Search for a business or address on the app.

3. Select Send to SYNC.

54

Center Touch Screen Information

MyLincoln MobileTM Stay informed with a complimentary mobile app.

The new MyLincoln Mobile app is available now for all Lincoln owners.

The app is designed for Apple® and AndroidTM smartphones and can be downloaded free of charge.

MyLincoln Mobile is available for U.S. and Canadian owners (some features not available in Canada). Learn more about the features of this new app and how you can enhance your clients’ ownership experiences.

Vehicle Finder — Helps the driver save the location of his/her parked vehicle. The app also features:

Lincoln Destinations(1) — Integrates with SYNC® Services for personalized traffic and directions to favorite destinations. Also includes:

Lincoln Support — Connects to a Lincoln customer service representative, who can assist with questions.

• Incident reports, fastest route to a destination, community reporting

Find a Dealer — Searches for a Lincoln Dealership, makes a phone call and accesses the dealership’s website. The client can also download directions to the dealership into his or her vehicle using SYNC Services (U.S. only).

• A parking meter timer with alarm • Provision to take a picture of the parking lot/space

• Send to SYNC via BingTM search • SYNC Services account management

Settings — Offers customization features such as name, birthday and favorite dealership. Also includes Login screens to make the most of Lincoln Destinations (enables Route Me To and Manage Saved Points). Without Login, these features are unavailable.

Roadside Assistance — Connects the client to Lincoln Roadside Assistance.

(1) Requires client to have an active SYNC Services subscription to access all features of Lincoln Destinations. Without a SYNC Services subscription, the client can use Lincoln Destinations to only view traffic on a map. (Since SYNC Services is not available in Canada, Canadian customers will only be able to view traffic on a map.)

Android is a trademark of Google, Inc. Apple is a registered trademark of Apple Inc. All rights reserved.

Bing is a trademark of Microsoft Corporation.

55

Center Touch Screen Information

Optional SiriusXM Travel Link and SiriusXM Traffic SiriusXM Travel Link and SiriusXM Traffic (if equipped) • Press

> Sirius Travel Link

• Then, press: – Traffic On Route

– Weather

– Traffic Nearby

– Sports Info

– Other Traffic Places

– Movie Listings

– Fuel Prices

– Ski Conditions

– Subscription Info

– EV Charging Stations (select vehicles only)

Note: When driving, some functions are not available or available only through voice.

Alerts and Calendar To access alerts — like system problems — or to see a calendar view, follow these instructions:

Alerts • Press

> Alerts

• Then, press: – View – Delete – Delete All – Sort by Date or Icon

Calendar • Press

> Calendar

• Then, press: – Go to Today – Next Month ( ) – Previous Month ( )

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Center Touch Screen Information

Apps You also have control over Apps, which include Vehicle Health Report (which gathers data from multiple sources to provide diagnostic, maintenance and recall information to keep the vehicle in top condition), 911 Assist® (which will place a call to a 911 Operator in an accident with airbag deployment), and a section for software installation updates to keep the whole system running at peak performance.

Vehicle Health Report • Press

> Apps > Vehicle Health Report

• Then, press:

VHR integrates data from multiple sources to communicate diagnostic, recall and maintenance information, and presents it in an online report to help customers keep their vehicle in top condition for a SYNC-equipped vehicle.

VHR contains:

– Automatic Reminders

• Scheduled maintenance

– Mileage Interval

• Dealer inspection items

– Run Vehicle Health Report Now

• Open recalls and field service actions • Diagnostics for monitored electronic systems in the following areas: – Brakes and suspension – Checks, fluids and filters – Engine, transmission and emissions – Restraints and driver assistance

Request a VHR • With the engine running for at least 60 seconds and the Bluetooth®enabled mobile phone On, properly paired and connected to SYNC, press the Voice button , wait for the audio prompt, and then say “Vehicle health” • SYNC will confirm the request, collect the vehicle’s Vehicle Identification Number (VIN), mileage and diagnostic information, then use the mobile phone to transmit the data to Ford Motor Company

View a VHR • With the correct VHR preference settings on the SYNC Owner Account, an email or text message will be sent to notify you when the report is ready. Email notifications contain a link that will take you directly to the health report online • Go to support.ford.com or support.lincoln.com and log in to the SYNC Owner Account • Go to Vehicle Health Report and click on the VIEW REPORT button • Thoroughly review each section of the report

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Center Touch Screen Information

Apps (cont’d.)

911 Assist® • Press

> Apps > 911 Assist

• Then, press: – 911 Assist On/Off – 911 Assist Reminder On/Off – In Case of Emergency (ICE) Speed Dial – Vehicle Restart Instructions

With 911 Assist, you gain peace of mind knowing SYNC can assist in connecting you to a local 911 Operator in the event of an accident involving airbag deployment or, on certain vehicles, when an emergency fuel pump shut-off is triggered.

1. Your ignition must be On and SYNC must have electrical power to it and be fully operational with the 911 Assist feature previously set On. 2. Your paired mobile phone must be On in the vehicle and Bluetooth®connected with SYNC. 3. 911 Assist will activate if an airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is triggered.

4. SYNC announces it will initiate a 911 call and gives you a chance to cancel the call if it is unwanted.

5. You may cancel the call by pressing and holding the Phone button or hitting Cancel on the touch screen.

6. Shortly after the 911 call is successfully made, SYNC plays an introductory announcement to the 911 Operator informing them that a vehicle has been in a crash and offers vehicle GPS information when available.

7. After the introductory announcement, SYNC opens the SYNC microphone so you can directly communicate hands-free with the 911 Operator.

8. If on-site help is required and you are not able to provide vehicle location, the 911 Operator can, in some cases, determine your vehicle’s location by way of the mobile phone’s GPS (if equipped), mobile phone signal triangulation or GPS information requested from SYNC (on select vehicles).

Note: The vehicle’s electrical system (including adequate battery power), the wireless service provider’s signal, and a paired mobile phone all must be available and operating for 911 Assist to function properly. The paired mobile phone must be connected to SYNC in order for 911 to be dialed.

Install Applications/Updates • Press

> Apps > Install Applications/Updates

• Then, press: – Begin Software Installation – View Software Licenses

58

Center Touch Screen EV Info

Charge Settings To access your Charge Settings screen, touch EV Info > Settings.

The Charge Settings screen is arranged clockwise into four main quadrants: My GO Time — Allows the driver to set GO Times and Cabin Temperature settings MY GO TIME

CHARGE STATUS

BATTERY STATUS

CHARGE PROFILE

Battery Status — Provides the present Battery State of Charge and estimated times required to fully charge the battery based on either 240V or 120V charging service Charge Profile — Shows the name of the Charge Profile for your present location, along with its Charge Mode setting Charge Status — Includes Start and Complete times, along with charging status

My GO Time Allows you to set charging schedules and cabin conditioning temperature settings(1) so your vehicle is ready to drive when you are.

• Select Edit to set your GO Time and cabin temperature. You can set up to two GO Times for each day of the week Using electricity to heat or cool the cabin while plugged in saves battery energy for driving.

Charge Profile Allows you to determine when and how to charge the lithium-ion battery.

• Select Charge Now to fully charge your vehicle at the quickest rate. The vehicle starts charging immediately after you plug it in • Select Value Charge so the vehicle schedules charging at the lowest available utility rates.

Contact your utility company to see what rates are available. Some settings require the MyFord® Mobile smartphone app and website • Select Edit to change Charge Mode settings for any of your Value Charge Profiles and to set Value Charge times for the Default Profile

Powerflow To access your power status, touch EV Info > Power.

Powerflow Status Displays how power is being used at any moment: • Idle • Idle with Charging

• Charging HV Battery • Charge Complete

• Electric Drive • Hybrid Drive

When the engine is on, this screen will tell you why: • Acceleration • Battery Charging • Battery Temperature

• Engine Cold • Fuel Maintenance • Grade Assist

• High Speed • Low Gear • Neutral Gear

• Normal Operation • Oil Maintenance

If you want to maximize the range of the battery, you can adjust climate control and accessory usage, so that more power is available for electric driving.

(1) Effectiveness of preconditioning may be reduced by extreme outside temperatures or when using 110V charging.

59

Information Displays Vehicle Line Variations Information Displays provide quick heads-up views of vehicle information and settings. Each are controlled using the 5-way steering wheel controls. Some vehicles offer two displays, which provide additional information for features available in the touch screen display. Here are the basic types of configurations: • C-MAX Hybrid/ Energi

• Taurus

• Edge

• Lincoln MKT

• Explorer

• Lincoln MKX

• Flex

• Lincoln MKZ Hybrid

• Focus Electric • Fusion + Hybrid/Energi

• Escape • Focus

• F-150 • Super Duty

• Lincoln MKZ

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• Lincoln MKS

Information Displays A Closer Look: Message Center Every vehicle has one of these, which is like a traditional message center only with better graphics and ease-of-use through the 5-way steering wheel controls. Here are the basic structures. Please note that the features within vary by model and trim level. Each also offers visual cues — like arrows — to guide you to more information within the menus.

• Basic Menus:

• Focus Electric Menus:

– Display Mode

– Display Mode

– Trip 1 & 2

– Trip 1 & 2

– Fuel Economy

– Energy

– Settings

– Information

– Information

– Settings

• Basic Menus: – Trip 1 & 2 – Information – Settings – System Check

• Basic Menus: – Gauge Mode – Trip A/B – Fuel Economy – Truck Apps – Settings – Information

• Basic Menus: – Trip 1 & 2 – Fuel Economy – Driver Assist – Settings

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Information Displays A Closer Look: Four Quadrants Features Some vehicles offer quick, heads-up information for some of the features also available in the touch screen. Here are the basic structures.

Please note that the features within vary by model and trim level. Each also offers visual cues — like arrows — to guide you to more information within the menus with ease-of-use through the 5-way steering wheel controls.

• Basic Menus:

• Focus Electric Menus:

• Hybrid/Energi Menus:

– Entertainment

– Entertainment

– Entertainment

– Phone

– Phone

– Phone

– Compass (or Navigation, if equipped)

– Navigation

– Compass (or Navigation, if equipped)

– Surplus

– Climate

• Basic Menus: – Entertainment – Compass (or Navigation, if equipped) – Phone

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– Efficiency Leaves

The Center Stack A Closer Look: Audio/Climate Console In some vehicles, traditional knobs and rotary dials have been replaced by touch-sense capacitive controls, while other vehicles, like Ford Trucks, feature more traditional large buttons, knobs and rotary dials. Here is a quick overview of the different types of configurations available.

• Lincoln features full touch-sense switches in the center stack with fingertip slider bars for volume and fan speed

• Many Ford vehicles feature a combination of touch-sense switches on the center stack and rotary knobs for volume and fan speed. Some also feature traditional knobs and dials to access audio and climate features

• Some vehicles equipped with the SONY® Audio System have full touch-sense switches but a rotary dial for volume or more traditional hard buttons to control the audio/climate system

• Ford Trucks feature hard button controls only for audio/climate, which are easier to use especially when wearing work gloves

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911 Assist®, Ford, Lincoln, MyFord Touch®, MyKey®, MyLincoln TouchTM and SYNC® are trademarks and/or registered trademarks of Ford Motor Company.

Android is a trademark of Google, Inc. Apple, iPhone and iTunes are registered trademarks of Apple Inc. All rights reserved.

The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. HD Radio is a proprietary trademark of iBiquity Digital Corp.

MapQuest is a registered trademark of AOL, Inc. Sirius, XM and all related marks and logos are trademarks of SiriusXM Radio Inc. Sony is a registered trademark of the Sony Corporation.

SYNC Services varies by trim level and model year, and may require a subscription. Traffic Alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.

THX is a trademark of THX Ltd., which may be registered in some jurisdictions. All rights reserved.

Wi-Fi is a registered trademark of the Wi-Fi Alliance®.

All other names are trademarks and/or registered trademarks of their respective owners.

SiriusXM Satellite Radio, Traffic and Travel Link subscriptions sold separately or as a package after trial expires. SiriusXM Traffic and Travel Link service available in select markets.

Subscriptions are governed by SiriusXM Customer Agreement; see www.siriusxm.com. Sirius U.S. Satellite Service available in the 48 contiguous United States and D.C. Sirius, XM and all related marks and logos are trademarks of SiriusXM Radio Inc. Driving while distracted can result in loss of vehicle control. Only use SYNC/MyFord Touch/MyLincoln Touch/other devices, even with voice commands, when it is safe to do so.

Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. Message and data rates may apply.

The vehicle’s electrical system (including the battery), the wireless service provider’s signal and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed.

When the feature is On, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. © September 2013, Ford Motor Company. Information contained herein is intended for use by dealership personnel to inform consumers. Specifications and descriptions contained within are based upon the most current information available at the time of release.

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Intended for use by dealership personnel to inform consumers.

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