CV 2022

William Joseph de Pace 112 chắn, 5 phố Trần Phú, Hoàn Kiếm, Hà Nội 10000, Vietnam

Curriculum Vitae Introduction: Hi there, I'm Joseph and I love teaching all kinds of children. I love getting to know my students and nurturing them to their fullest potential.

EXPERIENCES LFAY Lycée Français Alexandre Yersin, Long Bien, Ha Noi, Vietnam.

International School, so 44 phố Gia Thương, Ngọc Thúy, Lòng Biến, Hanoi. secretariat@lfay.com.vn Elementary Teacher ELT - ESL (September 13th, 2021 – October 31st 2022) BULLET POINTS: ● Planning, preparing and delivering tests and lessons. ● Preparing teaching materials. ● Online teacher: Compassion And Empathy. Online students can often find it easier to open up about their learning obstacles in a virtual environment:

➢ Patience. ➢ Subject Expertise. ➢ Time Management.

SMART ENGLISH, Ha Noi, Vietnam.

Private school, So 25 khu tai, Dinh Cu, Xom Ha Hoi, Tu Hiep, Thanh Tri, Hanoi.

Elementary Teacher ELT - ESL (July 22nd 2017 – October 2018 then April 2019 – October 2021) BULLET POINTS: ● Planning, preparing and delivering tests and lessons. ● Co-designed lesson plans for various classes t

● Preparing teaching materials. ● Helping pupils to improve their listening, speaking, reading and writing skills via individual and/or group sessions. ● Online teacher: Compassion And Empathy. Online students can often find it easier to open up about their learning obstacles in a virtual environment: ➢ Patience. ➢ Subject Expertise. ➢ Time Management.

AVALON – Avalon BBQ (Cau Go trade co. ltd), Ha Noi, Vietnam.

Restaurant, 7 Dinh Tien Hoang, Hoan Kiem, Hanoi.

Guest Relations Manager (April 1st 2017 until June 30th 2017) BULLET POINTS: ● Direct, coach and manage guest relation’s team to ensure all standards and operating procedures are adhered to the Restaurant policy. ● Promote all amenities, conveniences and programs offered. ● New ensure and provide flawless, upscale, professional and high-class guest service experiences. Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.). ● Actively listen and resolve guests’ complaints. Analysed customer feedback and provide strategic direction to continuously improve overall rating. st

ACHIEVEMENTS: ● Responding to the guests' needs and anticipating their unstated ones, made them comfortable with the restaurant (good feedback in Tripadvisor raising the restaurant from 65 to the 48 position). ● Respond efficiently and accurately to customer complaints. ● Trained all staff in English language, Communication skills, Service… for all the Restaurant’s chain (Avalon, BBQ-Garden, Cau Go). th

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CAU GO Vietnamese Cuisine (Cau Go trade co. ltd), Ha Noi, Vietnam.

Restaurant. Vietnamese traditional food, 7 Dinh Tien Hoang, Hoan Kiem, Hanoi.

Restaurant Manager (November 1 2016 to March 31 2017) BULLET POINTS: ● Regularly review product quality and research new vendors. Appraise staff performance and provide feedback to improve productivity ● Estimate future needs for goods, kitchen utensils and cleaning products ● Manage a restaurant's good image and suggest ways to improve it. ● Training new and current employees on proper customer service practice. st

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ACHIEVEMENTS: ● Responding to the guests' needs and anticipating their unstated ones, made them comfortable with the restaurant (good feedback in Tripadvisor raising the restaurant from 45 to the 32 position). ● Successfully welcoming and managing the VIP’s guests (Prince William of UK, Ambassadors, UN’s team, Senators, Singers and Actors…) ● Trained all staff in English language, Communication skills, Service… for all the Restaurant’s chain (Avalon, BBQ-Garden, Cau Go). th

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ORCHID CRUISE, Ha Long Bay, Vietnam.

Pelican Cruise Company, 32, Anh Dao str., Bay Cay Ward, Ha Long Cruise Manager (April. 1st 2016 to October 2016) BULLET POINTS: ● Management of the Cruises boats, handling guest’s activities services, demands and/or complaints. ● Managing working team boat to boat (Pelican 1, 2 and 3) in need depending on the guests. ● Welcoming and managing the daily inspections groups.

ACHIEVEMENTS: ● Coordination and set up of 2 Orchid Boats (new boats) and recruitment of their new member staff. ● Training program and teaching courses for all departments (F & B, Kitchen, Front Office…): ex for F&B: Hygiene and Food Hygiene, Safe food sources & Food Storages, Carrying plate, Service, Mise-en-place & Mise-en-scène, Service sequence, Food & Beverage control, Payment…

● Reception and management of the guest from especially from Italy, France, and Spain, handling successfully the guest’s activities services, their demands and/or complaints (a lot of good comments in Tripadvisor raising the Company in popularity and making it more attractive ).

VICTORY CRUISES, Ha Long Bay, Vietnam.

Bai Tho Cruise Transportation Company Limited, 11 Le Qui Don Street, Bach Dang ward.

Cruise Manager (Nov. 2013 to March 2016) BULLET POINTS: ● Managing Cruise working team of over 35 Employees. Interview, recruiting and inducting staff. ● Reception and management of the guests arriving from different countries.

● Developing creative promotions and menus to meet customer needs. ● Development and implement effective training programs for employees.

ACHIEVEMENTS: ● Coordination of the two luxury boats Victory Star 32 cabins and Victory Star 24 cabins, and recruitment of their new member staff. ● New menus for all boats (Kids menu, Vegetarian menu, Halal menu). ● Training program and English teaching courses for all departments (F & B, Kitchen, Front Office…).

PACIFIC TYCOON, Ho Chi Minh City, Vietnam.

Investment Company based in Hong Kong (China) Sale Marketing Manager (October 2010 to November 2011): BULLET POINTS:

● Results-oriented Sales Professional with management and customer service (new target every month) via phoning procedure. ● Developed marketing campaigns to increase visibility of the company. ● Created new business through community involvement, and active public relations programs on Social network.

ACHIEVEMENTS:

● Create a client database for the North American market (Canada, Mexico). ● Developed market in Middle East with a VIP’s database. ● Successfully increased the sale and the Company’s incomes in the first 3 months.

PAVIA TRANSPORTI POSTALE, Pavia, Italy.

Postal service and Logistics, Signore Mario de Pace, Via Tagliamento 15, 27036 Assistant Manager (2007 to 2009): Manage a broad range of HR Functions including payroll administration, personnel file management, HR policy development, and employee screening/hiring/orientation and staff training/development programs.

Maintenance of all administrative and legal documents.

Collaboration with the Sale’s Director to elaborate new Sale strategies.

Commercial correspondences.

Leadership abilities.

D.T.I.O., Indre-et-Loire, France.

Territorial Management Real Estate, SNCF, Saint-Pierre des Corps, 37700 France.

Office Archivist Coordinator (2006 to 2007): Classification of cadastral maps for all West in France. Promoted to manage all office documents and cadastral maps.

Resolved disputes (concessions/Land and Railway Settlement). Created automated tools (Excel) used by Center DTIO Office. I co-authored sections about Company’s Policies and manual procedures. Outlining payroll, references, company regulations and performance expectations.

ALLIANZ GROUP (A.G.F.), Paris, France.

Insurance, Bank, Real Estate, A.G.F. Paris-Tours, 37000 France.

Financial Consultant – Sales (2003 to 2006): The First two years of experience combined with a Management risk degree, and more of 700 hours of related continuing education. Business Analysis. Coordinated financial services and Placement for small to large market commercial accounts.

THE STAR, Amman, Jordan.

Al Dustour al Arabi. Amman, Jordan Journalist – Reporter (June 1999 to September 2003): Writing weekly on editorial columns about Politics, Economy, Health and Culture.

Writing weekly in English and in French (for the French column's page "Le Jourdain") until Maha Al-Sharif, as Responsible Editor-in-Chief, decided to change the editorial line (one year before he took over in September 2003 with a new editorial team).

Lycée français d’Alep, Syrie French High School. Aleppo, Syria.

Substitute teacher (June 1999 to November 2002): Teaching French and English for local students (tutoring).

The Lycée français d'Alep, known also as MLF lycée d'Alep, École française or the French school, is a French lycée in the city of Aleppo, Syria, founded in 1997 by the Mission laïque française, an organization which also helped found other lycées worldwide.

EDUCATION and TRAINING English Score Certificate (British Council, Hanoi, Vietnam) CEFR C1, November 12th, 2020 TEFL - TESOL (TEFLEN, New York, USA) Master 150h, October 27th, 2020 E.H.E.S.S. (École des Hautes Études en Sciences Sociales) University, Paris, France.

Master’s Degree, Sociology, 2002 ORLEANS UNIVERSITY, Orléans-La Source, France BA Economy Level, 1998

SPECIAL SKILLS Social media developer.

Technologies: Microsoft Office, Photoshop…

Languages: ● Italian (native) ● French (native) ● English (native) ● Spanish (good) ● Vietnamese (medium)

CONTACT E-Mail: josephvietnam@aol.com / Phone:(+84) 08.6834.9056