75 years of service
In 1937, the North Mississippi Community Hospital was a modern 50-bed hospital. Seventy-five years later, it has grown into a 650bed regional medical center that is the flagship of a six-hospital system.
COURTESY PHOTOS
NMMC born from Tupelo Spirit In 1935, the Commonwealth Fund It’s hard to imagine Tupelo notified without North Mississippi Mayor J.P. Medical Center. Nanney that The big limestone and Texas Tupelo was Nanney R.W. Reed granite buildings with 650 pa- Feemster under considtient beds that now spread eration for across several blocks began munity, not doctors or govthe foundation’s next project, with two red brick buildings ernment. along with McComb and on a lonely hill south of TuTupelo’s first hospital, Provo, Utah. pelo. which dated to 1920, was loAfter visiting McComb and Without the intersection of cated in an old YMCA buildTupelo, the Commonwealth persistent city leaders, a New ing near the corner of Green Fund chose Tupelo, citing the York-based health care founand West Main streets. It was community spirit of service dation and a tornado, the hos- inadequate as a hospital – and the support of local pital on the hill might have one of the wards was inside physicians. never come to be 75 years ago the old swimming pool. “There is no doubt of the this month. Without outside help, general and wide-spread The effort to build a new, building a hospital was becommunity interest in the modern hospital started in yond the reach of Tupelo. In project,” according to Com1926 when Dr. L.C. Feemster, 1930, Tupelo was a small rural monwealth Fund archives who was the chairman of the farming community of 6,300. quoted in the “Hospital on first Tupelo hospital board, “There were no truly the Hill,” a 2002 chronicle of wrote requesting information wealthy people in Tupelo,” re- the hospital’s history. from the Commonwealth membered Jack Reed Sr., To make the hospital a realFund, a health care foundawhose father R.W. “Bob” Reed ity, Tupelo would have to put tion based in New York City was a key figure in the hospi- up $40,000 toward the buildthat had begun a program to tal’s early history. “There were ing and equipment costs. build hospitals in rural areas. no big plantations, no huge A group of young business“They wanted to experilandowners. It was largely a men were able to get about ment with a new kind of middle income community.” $17,000 in pledges, but couldhealth care,” said Gerald Tupelo wasn’t selected for n’t get any further. City leadWages, who joined the hospi- the Commonwealth’s initial ers turned to Bob Reed, who tal staff in 1969 and now round of hospital projects, was the founder of Reed’s Deserves part time as North but city leaders stayed in con- partment Store and later Mississippi Health Services tact with the fund, even when served as the chairman of the vice president for external re- it appeared there was little hospital board for decades. lations. The private hospital chance Tupelo would be se“He just took off a week would be owned by the com- lected. and raised the money,” said BY MICHAELA GIBSON MORRIS DAILY JOURNAL
Jack Reed Sr., who was a little boy at the time. In all, 2,790 people pledged the $40,000, and Tupelo was formally accepted as the Commonwealth Fund’s eighth project. Tupelo would need to create a charitable corporation – which still oversees the hospital to this day – and have the money in hand by Jan. 1, 1936. For its part, Commonwealth Fund not only put up the money, it provided expertise for the building and the operation, Wages said. “They didn’t just build a hospital and leave,” Wages said. “They oversaw it for the first 15 years.” The first decision – choosing a site well out of town down the newly built U.S. Highway 45 – was greeted with great concern by the physicians, but the architect’s insistence the other sites were too small proved prophetically insightful. In the spring of 1936, the hospital effort was in trouble. Volunteers were able to collect only $33,572. “Pretty much everyone who was able to give had given twice,” Wages said. On April 5, an F-5 tornado roared through Tupelo, killing hundreds and leveling great chunks of Tupelo. The Com-
monwealth board voted to accept the cash Tupelo had on hand and also assumed the cost for extending utilities to the site – which would have been the city’s responsibility. The Commonwealth Fund ultimately put up nearly $300,000 to build the 50-bed North Mississippi Community Hospital. The hospital construction was a source of great pride and curiosity to the community. “It was a pretty big deal,” said Norris “Piggie” Caldwell, who remembers his teachers at Tupelo Junior High School – housed in part of what is now Milam Elementary – took his class on two or three field trips to watch the hospital being built. “There was nothing like it in Tupelo. We were all in awe of it as young people.” The hospital was dedicated on Oct. 3, 1937, and between 3,000 and 4,000 people toured the facility. That early community support continues to shape the hospital’s future. “Why here and not other places?” said John Heer, North Mississippi Health Services chief executive. “The people who lived here made it happen. It’s part of our culture. (We ask) what’s needed and how do we make it happen?”
Document: E001NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 17:25:52;JPC 72 DPI
Section E | October 2012 | A supplement to the Daily Journal
2E
|
NMMC 75TH ANNIVERSARY
OCTOBER 2012
DAILY JOURNAL
NMHS helps rev region’s economic engine It’s an economic ripple effect that continues to Wages J. Reed Martin make waves. The medical system is an directors and a Ripley invaluable recruitment banker, said the hospital tool. system’s mission – to conWhen industries are tinuously improve the considering a region, “they health of people in the rewant to see the schools gion – directly translates to and the hospital,” Wages the economy. said. “The healthier the peoThe growth of the hospi- ple are, the healthier the tal is mirrored in the growth economy,” he said. of Tupelo from small town As a nonprofit organizato regional center. tion, the hospital system Bobby Martin, chairman still must maintain sound of North Mississippi finances. It maintains a AA Health Services’ board of bond rating from credit-
CONGRATULATIONS
NMMC
‘The healthier the people are, the healthier the economy.’ Bobby Martin
NMHS’s board of directors chairman about their mission to contantly improve the health of people rating agency Standard & Poor’s. In fiscal year 2010, only 9 percent of medical systems and stand-alone hospitals maintained such a rating. And since 2007, NMHS has provided about $250 million in charity care, including nearly $82 million last year. The medical and business communities largely shared the same dedica-
tion to the common good of Tupelo and the region, said Jack Reed Sr. “It wasn’t necessarily in their best interest” to see other businesses come in and have to compete for customers and for employees, Reed said. But it was in the community’s interest, and people knew in the long term it would boost everyone, he said.
We remember our
TUPELO
s e t a r b Cele
founder, R. W. Reed, Sr. for his vision, leadership, and contributions to North Mississippi Community Hospital. For over two decades Mr. Reed sparked and led the development for better hospital facilities and
– Scrubs – Embroidery – Shoes – Ladies Apparel New Fall Styles of Alegria & Sanita Shoes
New Arrivals in Ladies Apparel • Purses
Specializing in fashion forward apparel for women at work
Largest Scrubs Store in Mississippi! 5 Locations to Better Serve You!
y r a s r e v i n n 75th A i p p i s s i s s i North M r e t n e C l a Medic www.tupelomainstreet.com 662.841.659 8
services.
Congratulations, North Mississippi Medical Center, for 75 years of excellence.
1138 West Main Shopping Center • Tupelo • 842-4011
Historic Downtown Tupelo 842-6453 Mall at Barnes Crossing 842-5287 www.reedsms.com
North Mississippi Sports Medicine & Orthopedic Clinic, Pllc
Congratulates North Mississippi Medical Center Providing Quality Healtcare to This Area for
years! 75
William Rice, M.D. Stephen R Southworth, M.D., F.A.C.S Nels Thorderson, M.D. Eric V. Lewis, M.D. Gabe Rulewicz, M.D. Office Hours: Monday–Friday 8 am - 5 pm
Longtown Medical Park
4381 SOUTH EASON BOULEVARD, SUITE 303 • TUPELO, MS • 662-840-5747
Document: E002NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:05:25;JPC 72 DPI
vate employer. Its flagship hospital in Tupelo emDAILY JOURNAL ploys more than 4,000. From an economic Tupelo has been the re- point of view, the hospital tail and financial center of system serves a dual funcNortheast Mississippi. tion as its own segment of It’s also long been the the economy and as esmedical hub of the region sential infrastructure, said due to the North MissisGerald Wages, NMHS’ exsippi Health Services. ecutive vice president of North Mississippi Med- external affairs. ical Center in Tupelo is the “If we weren’t here doing anchor of the system, what we do, a lot would be which has six hospitals done out of state,” Wages and more than 30 clinics, a said. “That would take nursing home and home jobs, tax revenue, disposhealth offices under its able income with it.” purview. And while North MissisWith nearly 6,300 emsippi Health Services diployees system-wide, not rectly employs thousands, only is NMHS the region’s other medical-related largest employer, it is the businesses employ thoustate’s second-largest prisands more. BY DENNNIS SEID AND MICHELA GIBSON MORRIS
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
OCTOBER 2012
|
3E
Family ties bind at North Mississippi Medical Center BY MICHAELA GIBSON MORRIS DAILY JOURNAL
You don’t have to work with family at NMMC to feel the sense of connection. “It really is like a big family,” said Ann Murphy, who has three extended family members working in NMMC-Tupelo. But when you’re the biggest employer in the county, it’s not surprising there are some long-serving families within the NMMC family. The Gates sisters have been a part of NMMC for decades. The four Tupelo women are well known for their smiling faces and strong work ethic. The friendly, open demeanors are the legacy of their late mother, Ruth Gates, say the sisters – Margaret Hadley, Bettye Witherspoon, Pearl Clay and Shunda Payne. “She was the neighborhood mother,” Hadley said. “And she insisted we treat other people nicely. We like to see people smile.” Their work ethic they attribute to their father, Leon Gates. “He didn’t miss many days and we don’t either,” Witherspoon said. Hadley was the first of the Gates siblings to join the NMMC team 34 years ago. She started as a ward secretary in pediatrics and now serves as the receptionist at Outpatient Rehab. “I love meeting people,” Hadley said. “This way you get to meet families, too.” Witherspoon was ready for a change after serving as an assistant teacher in the Tupelo schools. She joined the NMMC staff as a ward secretary 19 years ago. Now she’s a scheduler for Outpatient Rehab and sometimes
At left, The Gates sisters, Shunda Payne, from left, Margaret Hadley, Bettye Witherspoon and Pearl Clay, have made NMMC-Tupelo a family tradition for nearly two decades. Above, when Aaron Parker, far left, and Ann Murphy, far right, married the children of Neil and Janet Murphy, center, they had no idea they all would become part of the NMMC-Tupelo family. she and Hadley give people a double take. “We usually sit side by side,” Witherspoon said with a smile. “A day doesn’t go by that someone doesn’t call me Margaret or her Bettye.” Witherspoon is in the process of earning a social work degree, and her supervisors have been very supportive in helping her adjust her schedule around her classes. She’s hopeful that when she’s done, she’ll be able to find a social work position within the system. “I want to retire here,” Witherspoon said. Clay, who has been at the hospital 18 years, is a fixture at NMMC-Tupelo’s main unit. She serves as a cashier in the hospital cafeteria. “I really see everybody,” Clay said. “It’s an opportunity to make someone’s day a little better.” With other employees and patients’ family members, Clay keeps an eye out for those who need an extra smile or kind ear. “We don’t just take their money,” Clay said. “We listen to their stories.” Payne doesn’t see many
patients or their families, but she touches them just the same. She came to NMMC 17 years ago after working in school cafeterias. These days she preps patients’ food in the food and nutrition department. “I’ve learned a lot about different types of diets,” Payne said. The NMMC family has been there for them in times of trouble. The emergency department caught a life-threatening problem for one of Witherspoon’s grandchildren. “We thought it was a simple laceration that just needed stitching,” she remembers. “We ended up at Le Bonheur, and they called to check on us.” When Shunda tragically lost one her grandchildren, she said she felt the support of her peers. “They were so good to let me off,” Payne said. “You don’t have to worry,” because co-workers pitch in to cover the work load.
REVERSE ORDER
Children usually follow their parents, but for the
Here’s to you,
on celebrating
75 YEARS of great service!
Tu p e l o C o c a - C o l a B o t t l i n g Wo r k s ¥ 1 H a d l e y S t re e t , Tu p e l o
Murphy family, it was the younger generation that lead the way. Lab manager Aaron Parker, a medical technologist from Baldwyn, preceded his in-laws. He joined the medical center staff 12 years ago, less than a year before he married Andrea Murphy, the daughter of Neil and Janet Murphy. “I always wanted to work in health care or science,” Parker said. “My junior year in high school, I made the decision to work toward a career in the lab.” After completing his degree at West Virginia University, he worked in Alabama before moving to Lee County. For years, Parker was the only member of the family employed by NMMC. “We’re all connected through church,” said Janet Murphy, who lives in Baldwyn. Neil Murphy is the pastor of Grace Baptist Church in Guntown, and Parker now serves as his assistant. The entire family also shares an enthusiasm for
University of Alabama football. “We had to hear a ‘Roll Tide’ before they could get married,” said Neil Murphy. Janet Murphy has worked for years in medical billing, but it wasn’t until 2006 that she joined NMMC Central Billing staff. “I originally worked for anesthesiology, and then radiology,” Janet Murphy said. Neil Murphy’s association with the NMMC family goes back a decade, but he wasn’t on the payroll until five years ago. “About the time the Baldwyn Wellness Center opened up, my doctor told me I would die if I didn’t lose weight,” he said. With a consistent effort, Neil Murphy dropped 120 pounds and developed a fitness habit. “I was there every morning,” he said, and he joined the volunteer program to be able to help out. He started filling in and when a part-time position opened up, he applied. Since then, he’s become a certified fitness trainer.
Ann Murphy, who married the Murphys’ son Anthony nearly 11 years ago, joined the NMMC family after a tip from her brother-in-law. “I needed a job,” said Ann Murphy, who lives in Saltillo. “His boss mentioned they were looking for some good people to become phlebotomists (the people who draw blood). He thought I would be good at it.” Ann Murphy now serves as Family Medical Leave Act coordinator in the Employee Health department, but she still uses the skills she developed in her first NMMC job. “I do a lot of blood drives,” she said. Neither of the Murphys’ children, Andrea or Anthony, shows any inclination toward health care, but there have been stirrings of interest from Parker’s 10-year-old son, who is one of six grandchildren ranging in age from 13 to 3. “He says he wants to work in the lab,” Parker said. “But that changes from day to day.”
Document: E003NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:05:55;JPC 72 DPI
MICHAELA GIBSON MORRIS
SISTER ACT
4E
|
OCTOBER 2012
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
mand for health care,” Wages said. Because of the way mediJust as North Mississippi cine was practiced at the Community Hospital never time – people stayed in the would have been built hospital overnight for diagwithout the persistence of nosed procedures like Xkey leaders, the hospital rays – the rate of building would never have become expansion had to take off. a regional system without “Medicare didn’t have the continued community outpatient radiology until support. 1975,” Wages said. From 1937 to 1959, the Tupelo was growing exhospital operated at a loss, ponentially, too. Economic although the community development efforts started had managed to expand in 1947 were beginning to the hospital by 75 beds. bear fruit. “1960 was our first year “The hospital in Tupelo is in the black,” said Gerald on the threshold of a new Wages, North Mississippi era. We have the potential Health Services vice presifor the development of an dent for external relations. outstanding medical center The federal Hill-Burton for Northeast Mississippi,” Act provided money for said administrator E.L. King rural hospitals to build or in 1959. expand, but required a 20 During his tenure from percent match, Wages said. 1959 to 1973, King saw the The hospital had no remain hospital grow by hunserves and no ability to bor- dreds of beds and the addirow that kind of money in tion of a satellite hospital in 1958, but desperately Baldwyn and an extended needed the 75-bed expancare unit in Tupelo. sion. All these expansions “The Lee County superwere driven by the needs of visors stepped forward,” the community and the Wages said. ability to deliver high-level In 1958, the hospital recare, like open heart surmained a private nongery, which began in 1981. profit corporation, but the “It’s always been deboard transferred the title signed around what’s best for the land and buildings for the patient,” Wages said. to the board of supervisors and signed a 40-year lease REACHING OUT at $1 a year. When Dan Wilford joined That allowed the county the staff as administrator in to issue bonds for $450,000 1974, NMMC was poised in matching money, allow- for the next big step foring the 75-bed expansion ward. and the addition of air con“Hospital expansion and ditioning. satellite hospitals were “That was a lot of money brand new back then,” said for the time,” Wages said. “If Wilford, who finished his it had not been for the 40-year career in hospital county stepping forward, administration at Memorial we’d probably still be a Health Care in Houston, small community hospital.” Texas. The arrival of Medicare in The first steps, however, 1966 and Medicaid in 1967 were to build a managesparked a period of exploment system that could sive growth for North Mishandle the 430-bed hospisissippi Medical Center. tal and more, and expand “That opened a huge de- and renovate the hospital. BY MICHAELA GIBSON MORRIS DAILY JOURNAL
pital’s founders, in the book “Hospital on the Hill.” “They were all friends, but their concept of how things should be done was just different from what those of us on the hospital board thought.” That project and a change in leadership – Wilford was hired away by the well-respected Memorial Health Care system in Houston, Texas – broke the log jam with the supervisors. In 1987, the hospital board and the supervisors reached an agreement to COURTESY buy back the hospital’s asIn 1975, the original nurses’ home and parts of the original hospital could still be seen sets for $25 million. on the NMMC-Tupelo campus. Demand for more hospital beds and new technology “We reimbursed them for would drive extensive building campaigns over the next 37 years and change the the bond issue and more,” face of the hospital. Wages said. “We needed to grow,” Wilford said. “In 1976, we issued a $36 million tax exempt bond – it was the largest tax exempt bond at the time.” In addition to the bonds, the hospital raised $3.1 million from the staff and community in a capital campaign that culminated in 1979. Small plaques on patient rooms recognize families who provided the funds to furnish each room. The idea was the last request of one of the hospital’s founding fathers – Mayor J.P. Nanney. “The town got behind it,” remembered Norris “Piggie” Caldwell, who was among the young businessmen serving on the hospital’s board. “For the town we were in 1973, it was amazing.” The changing landscape of health care – increasing costs driven by technology and skilled health professionals needed to deliver it – drove the need to create a regional system. “By the mid-1970s, it had become obvious that small rural hospitals were going
to have a hard time standing on their own,” Wages said. The first step toward a system, NMMC started Shared Hospital Services purchasing organization, allowing hospitals in the region to get volume discounts on supplies. “We’d plan together, and the hospitals got to know each other,” Wages said. The approach was to have an open hand to those who wanted to join with the hospital. “We didn’t push too aggressively,” Wilford said. The West Point hospital was the first to align with NMMC in 1982, and North Mississippi Health Services was born. Over the years, the system would grow to include Pontotoc, Iuka, Eupora and Hamilton, Ala. By the 1980s, the hospital system had outgrown the need to be backed by the Lee County supervisors, which had been so crucial in the late 1950s and ‘60s. “We could access private bond markets,” Wages said, and the complexities of regional health care weren’t an easy fit. The supervisors
were concerned about the county’s exposure to liability if the hospital’s subsidiaries got into financial trouble. The hospital saw a need to diversify. The flashpoint came around the expansion of the maternity wing – which eventually became the Women’s Hospital, according to newspaper accounts from 1984 cited in “Hospital on the Hill.” The supervisors offered to approve the expansion if they got veto authority over the transfer of assets to other subsidiaries, which the hospital leadership vehemently opposed. The debate was a hot topic in 1984, and petition drives went back and forth. The hospital board moved forward building Women’s Hospital as a free-standing hospital, leased back from a developer so it didn’t use any of the county’s bonding authority. “Feelings were getting tough, and everyone was getting miffed – these guys were friends of ours personally,” said banker J.C. Whitehead, one of the hos-
INTO THE FUTURE
The hospital system has continued to grow in size and scope over the past 30 years. The old red brick building hasn’t been visible for years, but still exists in the foundations of NMMC literally and figuratively. “I think it’s a wonderful asset to the community,” said Jack Reed Sr., whose father, R.W. “Bob” Reed, who served as board chairman until his death. “I think he’d be very proud.” The foresight of the community, physicians and staff has positioned the hospital system well for the next series of challenges and opportunities. “It’s going to change more in the next 10 years than it has in the last 30,” Wages said. It’s impossible to predict what will come because the pace of health care technology is changing so rapidly, said current NMMC president Steve Altmiller. “Where ever we are in 75 years, I think we’ll be solid and serving our region,” Altmiller said. “What won’t change is people caring for people.”
Document: E004NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:06:21;JPC 72 DPI
Decades of expansion built today’s NMMC
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
OCTOBER 2012
|
5E
The devastation of the 1936 tornado, left, prompted the Commonwealth Fund to move the North Mississippi Community Hospital project forward, even though the community was still nearly $7,000 short of the $40,000 community share. Above, a new patient room expansion rises along South Gloster Street. The expansion, which is slated to be complete this winter, and subsequent renovation of the existing west tower will create 250 larger, modern patient rooms.
In 1945, hospital bills were much smaller, but so was the pay for people who worked at hospitals. Until the 1950s, hospital workers weren’t covered by wage and hour laws or even Social Security.
In 2012, NMMC installed a hybrid operating room that These Tupelo Hospital nurses added some Valentine’s brings the medical imaging capabilities of the heart The tradition of funeral homes providing ambulance Day flair to their uniforms in 1928. Pants finally became catheter lab into heart surgery. The technology is allow- services in Tupelo dates back to the 1920s. It wasn’t until a uniform option for Tupelo nurses in 1970. ing NMMC cardiologists and heart surgeons to work to- 1968 that NMMC took over the ambulance services. gether to perform cutting edge procedures like replacing James Trapp was a heart valve without opening a patient’s chest. the second baby born at North Mississippi Community Hospital in October 1937. He grew up to become a radiologist, and served on the NMMC medical staff until his retirement in 2009.
At HealthWorks! Children’s Health Education Center in Tupelo, kids and adults can put their hands on healthy choices. The center, which opened in 2009, was created through a community effort, spearheaded by NMMC’s philanthropic arm, Health Care Foundation of North Mississippi.
NMMC auxiliary members operated the original gift shop out of a closet. Since the gift shop opened in 1962, volunteers have donated more than $2 million to NMMC, including a $450,000 donation that helped pay for the 2003 expansion of the lobby with a new, expanded gift shop.
Trapp
As we reflect on the past progress of North Mississippi Medical Center, ENT Physicians of North Mississippi is pleased to have been a part of your tremendous growth and medical advances.
Congratulations NMMC on this important milestone & best wishes for continued success! Dr. James R. McAuley
Dr. Robert H. Yarber
Dr. J. Montgomery Berry Dr. Malcolm D. McAuley
Dr. Ryan C. Simmons Philip Howell, F.N.P.
e n t
physicians Amory ENT
Corinth ENT
662-256-9796
662-396-4104
410 Gilmore Dr.
Hwy 72 W.
Tupelo ENT
618 Pegram Dr.
662-844-6513
Document: E005NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:06:43;JPC 72 DPI
Through the years
6E
|
NMMC 75TH ANNIVERSARY
OCTOBER 2012
DAILY JOURNAL
BY MICHAELA GIBSON MORRIS DAILY JOURNAL
A substantial block of crystal sits inside a handsome wood and glass case in the first-floor hallway inside North Mississippi Medical Center’s main unit. The Malcolm Baldrige National Quality Award is the nation’s highest honor for business and is overseen by the National Institute of Standards and Technology. Winning the 2006 award put NMMC-Tupelo in the company of Motorola, Ritz-Carlton Hotels, Boeing, 3M, Zerox, Federal Express and Merrill Lynch. “You join a unique club” when you win the Baldrige Award, said John Heer, president and chief executive of the North Mississippi Health Services System. “There’s
only been 80 given in 25 years.” The external validation was thrilling, but bringing back the trophy to Tupelo – the only one ever awarded to a Mississippi-based company – wasn’t the point. The 2006 award is a legacy of a decade of work to build a culture of quality improvement, and it’s a culture that has been deliberately tended. “That wasn’t the end,” Heer said. “You never stop … That’s a milestone.” For most people, it’s just the way things are done at NMMC-Tupelo and now the larger system, said Karen Koch, who was part of the Baldrige team leading up to 2006 and now serves as the organizational performance administrator. “We’ve stuck to our critical success factors,”
tions are tied back to the hospital’s mission and critical success factors. “Unless you live it everyday, it’s meaningless,” said Rodger Brown, vice president of human resources for the hospital system. “It has to be culture.” The Baldrige process involves a rigorous schedule of internal examination, Koch said. It doesn’t mean companies do everything perfectly, but they do show commitment to quality and results across the board, including leadership, planning, customerfocus, tracking results, developing employees COUTESY and managing their proIt took a team of NMMC employees and physicians to rigorously examine the hospi- duction or processes. The tal’s processes and results for the 2006 Malcolm Baldrige National Quality Award. entire organization, from administration to frontof people, service, qualwhat’s sustaining us pital’s performance and line employees, have to ity, finance and growth, going forward,” she said. regular updates on satisKoch said. The emphasis Employees see dashfaction surveys. Their job TURN TO BALDRIGE, 10E remains on people. “It’s board reports on the hos- descriptions and evalua|
“What winning the Baldrige award means to me and to NMMC is that we never stop learning about who we are, who we serve and how we improve. The criteBrown ria for this award forces us to evaluate ourselves constantly and to move the bar up as we achieve levels of success so that we never settle for less than we are capable of. Every employee has an opportunity to take the Baldrige criteria and use it as an individual to clearly define how he or she can improve; that is an everlasting effect of this award. ”
“I’m really proud to work for an organization that values improvement as much as NMMC does. We don’t do it to win awards like the Baldrige Award, but it is Nelson really nice to have the national validation and recognition that we are on the right track.”
Lynn Nelson
Director Employment Services North Mississippi Health Services
IN THEIR WORDS
|
“It’s great for our community “I believe the value of the and state – it Baldrige journey means that we is not about winare closer to ning an award – it achieving our viis about being the sion, which is to best for our combe the provider of munities. It the best patientmakes me proud centered care and both professionCummings health services in Frick ally and personAmerica.” ally to work for an organization that is striving for Ormella Cummings this level of excellence. I want to work for a world class health Chief Strategy Officer care organization and, when the North Mississippi Health Services need arises, I want to bring my family members and friends to a world class health care organization for their treatment and care.”
Beth Stone Frick
Amy Brown
“NMMC winning the Baldrige Award in 2006 gave me a wonderful sense of pride in our organization. When I attended out-ofstate meetings and introduced Harrison myself, someone would usually say, ‘Wow, your hospital was the recipient of the Malcolm Baldrige National Quality Award!’ This made me extremely proud of our hospital and this accomplishment.”
Judy Harrison
Administrative Director Pathology
Director of Education
Regional Manager North Mississippi Medical Clinics
Congratulations to the
• Companion Care • Personal Care • Light Housekeeping • In-Home Safety Solutions
662-841-8477 113 Clark Street, Suite 5 Tupelo, MS 38802
Photography by Blake/www.blakemc.com
At Comfort Keepers®, we provide in-home care that helps seniors live happy, independent lives in the comfort of their own homes. Our Comfort Keepers® help keep minds, bodiesand lives active, happy and healthy.
on their
75th Anniversary THE LAW OFFICE OF
Lisa Scruggs SERVING JUSTICE, SERVING YOU.
662.791.0488
lisarohman@yahoo.com
352 North Spring Street • Tupelo
Further background check available upon request
Congratulations
Barnes Crossing Vision Care
to
• Allergy and Dry Eye Management
on their
• Comprehensive Eye Examination
75th
• Comprehensive Contact Lens Exams
Anniversary
• Emergency Eye Care • Pre and Post Operative Eye Care
from all of us at
• Anterior Segment Eye Disease
MLM CLOTHIERS
• Glaucoma Detection and Treatment
Kathryn McCullough, O.D.
DOWNTOWN TUPELO
108 SOUTH SPRING
3929 North Gloster Street • Tupelo
842-4165
(662) 840-4624
©JPC’12
In front of Wal-Mart Supercenter • Across from Mall at Barnes Crossing Mon-Tues 9am-6pm / Wed-Fri 9am-5pm / Saturday 9am-3 pm
www.mlmclothiers.com
Document: E006NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:07:20;JPC 72 DPI
Baldrige journey sharpens focus on quality, results
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
OCTOBER 2012
|
7E
Mission critical: Caring for the community Thomas became DAILY JOURNAL
North Mississippi Medical Center wouldn’t exist without a community commitment that has transcended the years. “The city, county and surrounding areas have always been very supportive,” said internal medicine physician Dr. Gene Murphy. “That’s been a big help in creating what we have today.” The enduring support shaped a commitment to the health of Tupelo and the larger region that permeates the medical community, inside and outside of the hospital. It’s manifested itself in the hospital’s charity care policy, community health efforts, volunteer commitments and philanthrophy. “That commitment is embedded in all the programs that the hospital undertakes,” said Jim Kelley, chairman of NMMC’s board of directors. “It is a part of each decision, whether it is purchasing new equipment or technology, recruiting staff, or organizing to better serve the needs of the patient.”
THOMAS WELLS | DAILY JOURNAL FILE
Every year, NMMC-Tupelo gives away thousands of flu shots at the Live Well Health Fair.
grams, health fairs and advocacy efforts, Dawson said. A community health assessment, conducted every three years, has helped guide the efforts. When Dawson talks at meetings and conferences about what her community health department does – like handing out thousands of free flu shots each year – SPIRIT OF SERVICE jaws drop. Community health be“We get the looks of disbecame a formal department at lief, especially since the NMMC in the mid-1990s, but economy has changed,” the hospital’s efforts to reach Dawson said. beyond its campus goes back It’s making an impact. decades. Dawson was among the “The need was recognized NMMC employees who are a early on,” said Liz Dawson, vital part of the Healthy City NMMC community health Task Force that spearheaded director. “We couldn’t just several community initiafocus on touching people tives that contributed to Tuwhen they’re sick. We had to pelo’s winning BlueCross focus on improving their BlueShield’s Healthiest quality of life.” Hometown Award. There wasn’t a blueprint The culture in the commufor how a hospital should nity has changed over the boost a community’s health, years, and more people unDawson said. The commuderstand the importance of nity health department creating health-focused started small and has built communities. steadily with school nurses, “That’s been very refreshcommunity education proing,” she said.
SPIRIT OF GIVING
The financial commitment the hospital’s employees make to the community is substantial. NMMC employees gave nearly $900,000 last year to United Way and the Health Care Foundation of North Mississippi – the philanthropic arm of the health system – programs last year. “It’s a mirror of the culture that exists in this area,” said Dean Hancock, president of the Health Care Foundation. NMMC is unique in that the hospital’s foundation is focused on community health issues, Hancock said. Most other places, hospital foundations are focused on covering construction campaigns and the basic needs of the hospital. Employee giving is only a small part, if it exists at all for other hospital foundations. “Our focus has been patient assistance, community health education and now we’re heavily involved in children’s health,” Hancock said.
|
HONOR ROLL
|
HERE’S A SMALL SAMPLING of the benefits NMMC provides to the community: • Charity care is anticipated to top $90 million this fiscal year • Health fairs are held around the region giving people access to free or low-cost screening and health information. The largest is the annual Live Well fair where thousands of flu shots are given away. • Spirit of Women events share health and wellness information with 3,200 women. • School nurses and athletic trainers are provided to schools. • Partnering with communities, NMMC has helped create walking tracks, exercise stations, disc golf courses and even a skate park around the region. • Through volunteers and donations, NMMC and the medical community support free clinics and patient assistance funds.
TURN TO COMMUNITY, 10E
NMMC-Tupelo has been blessed with a legion of physician leaders. Obstetrician-gynecologist Dr. P.K. Thomas occupies a special place in NMMC’s history. “He was Mr. Hospital,” remembers Dr. Bill Kahlstorf, who Thomas recruited to join his practice in 1975. “He was totally dedicated to his practice, the hospital and the community.” His commitment is enThomas twined with the hospital’s roots. Thomas’ father was P.K. Thomas, the pharmacist behind TKE Drug Store, who was among those who backed the original effort to build the hospital. Dr. Thomas, who passed away in 1995, didn’t stop with working long hours delivering babies. He was deeply involved with recruiting physicians, and developing hospital and community infrastructure. “He didn’t just stand on the sidelines and make recommendations,” said Kahlstorf, who retired four years ago. Thomas and the other senior physicians were leaders in raising the money the hospital needed to expand. “Dr. Thomas took on the task of raising money form the the doctors,” remembered Dan Wilford, NMMC administrator from 1974 to 1984. “Some people said ‘It can’t be done.’ He said, ‘I’ll show you.’” Thomas got the medical staff of some 70 doctors to commit to $10,000 pledges. When they finished off one pledge, he’d go back to them and get them to make a new pledge. “I used to tell that story around the country, and people didn’t believe me,” Wilford said. Although Thomas was serious about his service as a physician – he wore a suit and tie every day – he was well known for jokes, too. He once flashed his heart surgery scar at the Hospital Follies to make a point about the quality of the new heart program. “Everbody’s got a P.K. Thomas story,” Kahlstorf said. “He was a character.” Thomas’ legacy is still felt more than a decade after his death. “P.K. Thomas inspired a lot of physician leaders and others in the community,” said Dean Hancock, president of the Health Care Foundation, noting that multiple leaders often emerge for campaigns. “Now, it’s inherent.”
Happy 75th Birthday
North Mississippi Medical Center
Breast Cancer Awareness Month.
Call today for your check up. We will schedule your mammogram and address all of your healthcare needs. We not only treat women, but men & children too. Ryan Claire Wiygul
Anne Haire D.O.
Nurse Practitioner
Congratulations on
75 years
Witt Marion’s
Mid South Nursery
“Quality Plants & Service since 1953”
133 Coley Road, Tupelo • 842-4194
ASSISTED LIVING says
To NMMC and all your physicians. You are so great to our residents! 2429 Lawndale Drive 840-6163
2633 Traceland Drive, Tupelo • 662-205-4652
CONGRATULATIONS
ON
75 YEARS
of providing compassionate and quality healthcare to Tupelo and the surrounding areas. Charles W. Montgomery, MD Julian B. Hill, MD Andrew H. Kellum, MD Christopher C. Croot, MD Angela R. Taylor, FNP
If You Can’t Crank, Call
FRANK’S
BATTERY SERVICE Locally Owned & Operated Since 1961
Congratulations North Mississippi Medical Center Fast, Friendly, Reliable, & Honest. See Allen or Doug
1441 East Main St. • Tupelo, MS 961 South Gloster, Tupelo Mississippi • 662-844-9166
C O N G R AT U L AT I O N S
662.842.0901
on 75 YEARS of re m a rk a b l e s e r v i c e .
Funeral Homes & Crematory 535 Jefferson • Tupelo • 842-4872 280 Mobile • Saltillo • 869-2130 peguesfuneralhome.com
A TUPELO TRADITION SINCE 1891
Document: E007NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:07:49;JPC 72 DPI
‘Mr. Hospital’
BY MICHAELA GIBSON MORRIS
8E
|
OCTOBER 2012
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
Without the people to care for patients, a hospital is only a building. It takes thousands of physicians, nurses, technicians and staff members to make North Mississippi Medical Center-Tupelo run. Five of those people shared their NMMC stories from across the decades with the Daily Journal’s Michaela Gibson Morris. Still going at 92 43 years in the lab Judy Harrison came to of medical technology, NMMC with a plan in a program the hospital 1969. still offers. It allows “I had set my mind on students to complete being a medical techthe bachelor’s of scinologist,” Harrison reence in medical techmembered. Her plan nology. Harrison was to get her foot in the Harrison completed her first door as a part-time tranthree years of college scriptionist while she studied and joined the program. at Itawamba Community ColHarrison so impressed the lege. lab staff she was chosen as the “I didn’t ask what I would be first recipient of the Paul Hampaid, I just wanted to work in blin scholarship in 1972, which the lab,” Harrison said. honors the first lab director The hospital began a school who died just after Harrison
started as a transcriptionist. “I felt like I was really accomplishing my goals in life, and the hospital was helping me,” Harrison said. To earn her master’s of health care administration, Harrison took advantage of NMMC’s tuition reimbursement program and a new distance learning program through Central Michigan University in 1980. Harrison went on to become a supervisor in microbiology, and then assistant lab director.
When the longtime lab director retired, Harrison was selected to lead the department. “I just loved the work,” Harrison said. “I just love coming to work.” In her 43 years, the changes have been significant. When she started, everything was manual. As a transcriptionist, she would hand-write test results into patient’s charts. As a lab tech, she pipetted by mouth to transfer samples. “Now you would never have to do that,” Harrison said.
Longest-serving employee
Finding her path
Career across the hospital
Ozella Carouthers never planned to set an NMMC record.With 45 years and counting, she’s the longest-serving employee When she joined the hospital staff in 1967, “I figured I’d work a few years and move on,” Carouthers Carouthers said. “After I started, I loved it.” When she started, the cleaning staff, now called environmental services, was much smaller and there were far fewer rooms to clean. Now it takes more than 100 sets of hands to clean all the buildings on the NMMC campus. “It went from the little house on the hill to one of the biggest hospitals in the country,” Carouthers said. “I think it’s great. The more the merrier. A lot of people have jobs because of it.” When the hospital was growing, Carouthers would lead the team that would transform the new wings from construction site to hospital clean. Carouthers, who has worked as a supervisor and an office coordinator, is known for her sunny disposition, kind words to all she meets and exacting standards on cleaning. Carouthers just turned 65, and isn’t quite ready to retire. “I still love it,” she said.
Elaine Gillespie found more than a job when she joined the NMMC staff as a ward secretary in 1977. She found a path to a profession. Like many young folks, an 18-year-old Gillespie found she wasn’t quite ready for university, and she found a job at NMMC. “We made $3.11 an hour,” Gillespie Gillespie said, and it was a stretch to keep her car going. She and a friend decided to join the licensed practical nurse program at ICC to step up the ladder. After passing the program, she worked counseling TB patients and helped run the first peritoneal dialysis machine. Then she got a couple of nudges from other nurses that there was an opening for a licensed practical nurse in the employee health department, and she should apply. With the employee health job, came another nudge – if she was interested in taking over the department when the longtime director retired, she would need to step up again to become a registered nurse. “I worked the 1 to 9 p.m. shift and went to school during the day to complete the RN program,” Gillespie said. At the beginning, the job was focused on TB, tetanus and first aid. There were only two members of the department. Now there are seven in the department, and they take care of health risk assessments, health screenings, family medical leave act regulations, post-exposure testing as well as immunizations and TB tests.
Bob Corban didn’t have to leave NMMC to have a challenging and varied career. During his 35-year tenure, he’s served in multiple roles at five different facilities under the NMMC-Tupelo umbrella. “It has really become Corban a system,” during his career, Corban said. His training as a social worker and a combination of clinical and managerial experience allowed him to fit into a lot of different needs. Corban joined the hospital in 1977 as a mental health counselor. Two years later, he was tapped to become the director of the hospital’s social work department. After nearly a decade at the main hospital, Corban began branching out, literally. In the mid-1980s, Corban left hospital walls behind to help lead NMMC’s new home health and hospice department. He served as administrator in Baldwyn. His tenure covered its transition from hospital to nursing home. He came back to the Tupelo campus to lead the Behavioral Health Center for a decade. Over the past year, he has served as a staff and faculty member at the Family Medicine Resource Center. “It’s been a tremendous place to work,” Corban said.
Congratulations on 75 great years! We are proud to work by your side providing quality care to North Mississippians
Whether at our house or in your home, our commitment is EXCELLENCE in hospice care
P.O. Box 2177 • Tupelo, MS • 1-877-845-2111 www.sanctuaryhospice.org
Document: E008NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:08:07;JPC 72 DPI
More than one of his colleagues has remarked Dr. Gene Murphey will outlast them all. They’re only half joking. The 92-yearold has slowed down. He no longer takes care of patients in the hospital, but he still sees patients part time at IMA. “I’m a survivor,” he said. Murphey has been a fixture on the medical Murphey staff since January 1950. When he arrived in Tupelo, the south annex was being built, which took the hospital from 50 to 100 beds and opened in the fall of 1950. “When I came, they didn’t have anything,” in the way of specialists or much specialized equipment, Murphey said. In those days, it was up to the doctors to provide much of the technology. Murphey had to lug around his own 60pound EKG machine between the office and the hospital. “We used to make house calls,” Murphey said. “That was an experience, learning to get around Lee County in the dark.” In those early days, the medical staff could meet in a very small room. “There were only six to 10 of us” at a meeting, Murphey said. Together, the doctors slowly began recruiting physicians as the hospital grew. In the 1970s, Murphey and his internal medicine colleagues – Drs. Antone Tannehill, Bill Wood and F.L. Lummus – formed Internal Medicine Associates and began recruiting specialists. The IMA clinic – which eventually became part of the hospital clinic system – served as an incubator for internal medicine-based specialists. “We do pretty much everything,” Murphey said. “I couldn’t have imagined it would be this big,” when he started. It’s important for the hospital and medial community to keep pushing forward to meet the challenges ahead, especially shortages in internal medicine and other fields. “We need to continue to develop what we have,” Murphey said. “We have to increase our service to the community.”
NMMC 75TH ANNIVERSARY
DAILY JOURNAL
OCTOBER 2012
|
9E
BY MICHAELA GIBSON MORRIS DAILY JOURNAL
It takes more than a village to keep North Mississippi Medical Center running. It takes thousands of highly trained health professionals to provide quality care. Although the hospital system continues to recruit nationally, there has been a concentrated effort to develop local health care talent. “We have to look at growing our own to make sure we have the right people, right skills, at the right time,” said Rodger Brown, North Mississippi Health Services vice president for human resources. “If they’re local, they’re going to want to stay here,” Brown said. “They have a vested interest because
they are caring for their family and neighbors.” But preparing people for the highly technical world of modern health care requires investment. NMMC’s efforts encompass developing employees’ careers, encouraging students to consider health careers and strengthening clinical education programs. Programs like the NMMC Family Medicine Residency Center have returned the investment. More than half of the physicians who have been through the program have set up practices within 100 miles of Tupelo.
EARLY DAYS
In the early days of American health care, hospital work was not lucrative, said Gerald Wages,
Although physicians and nurses were formally trained and licensed, many other health care fields had few requirements for practice, and the pay scales reflected that. “Prior to 1960, many were hospital trained,” said Harold Plunkett, Itawamba Community College dean of health sciences, who trained on the job at NMMC as a respiratory therapist in the late 1970s. “In the 1960s, the hospitals DESTE LEE | DAILY JOURNAL FILE started passing off (trainSummer Health Adademy gives sixth- through eighth- ing) to community colgrade students a peek into the world of health care ca- leges” for licensed practical reers across the hospital. nurses and other health technicians. who joined the NMMC a mission field,” Wages said In Tupelo, physicians staff as an assistant adminUntil the 1950s, wage were particularly involved istrator in 1969 and now is and hour laws and Social in shaping the training proretired but still serves part Security didn’t apply to grams for nurses and techtime as vice president of hospital workers. Even into nicians, especially Drs. P.K. external affairs. the 1970s, wages weren’t Thomas and Antone Tan“It was really considered robust for most employees. nehill.
“They and other physicians were instrumental,” Plunkett said, and the NMMC staff and physicians remain closely involved with ICC and other health science education institutions in the region. NMMC provides support to five different schools of nursing with other hospitals around the region. To this day, there are more than 130 different clinical training programs at NMMC that cover nearly every medical profession from certified nursing assistants to physicians. “We’re really lucky to have the schools we have in our area,” Brown said, and NMMC was able to avoid the worst of the nursing shortage of the past decade. TURN TO GROWING, 10E
The family of Dr. P.K. Thomas would like to congratulate North Mississippi Medical Center on 75 years of service and honor the memory of Dr. P.K. Thomas and his 37 years of practicing medicine and dedicated service to NMMC in Tupelo and the surrounding area.
Congratulations
“Offering Comprehensive Healthcare for Women in Every Season of Life”
Digestive Health Specialists, P.A.
Congratulations NMMC
on 75 Years!
Stephen T. Amann, M.D.
On Providing Excellent Healthcare To Northeast Mississippi! • High-Risk Obstetrics • Laparoscopic Hysterectomy & Hysteroscopic Procedures
Colon Cancer Screening
John B. Averette, M.D.
Heartburn/GERD
Barney J. Guyton, M.D.
Irritable Bowel Syndrome
Roger L. Huey, M.D.
Crohn’s Disease/ Ulcerative Colitis
Noel K. Hunt, M.D.
Hepatitis and Liver Diseases
C. Allen Justice, M.D.
• Bone Density Evaluation & Treatment
Pancreas and Biliary Diseases
W. Garrett Ogg, M.D.
• Menopause Treatment
Nutrition
Samuel C. Pace, M.D.
Clinical Research
John O. Phillips, M.D. Ashley L. Vaughn, CFNP W. Carl Kellum, Jr., M.D. 1952-2006
Treating Digestive Diseases for Patients in North Mississippi 589 Garfield Street, Suite 201 Tupelo, MS 38801 (662) 680-5565 • 1-877-942-7876
• Laser Surgery • Infertility • Adolescent Gynecology
• Office Sonography
Gregg A. Willis, M.D. Malinda Ingram, C.N.P. Elesha Tidwell, C.N.P.
Document: E009NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:08:29;JPC 72 DPI
Growing their own: Developing a health care work force
|
NMMC 75TH ANNIVERSARY
OCTOBER 2012
Baldrige FROM PAGE 6E
be on the same page. “It’s a framework for us to look at who we are and how we do things,” Koch said. Looking in the mirror can be difficult. “When you start applying the criteria and look at the actual results, you may not be as efficient as you think you are.” Volunteer experts serve as Baldrige examiners, putting in hundreds of hours to review applications and offer suggestions for improvement. For award finalists, examiners have site visits where they verify the processes and results in the application. Now the entire North Mississippi Health Ser-
vices has embarked on a Baldrige journey, submitting an application for the entire system. “It’s not just happening in Tupelo; it’s happening in all our facilities,” Heer said. The system has already taken advantage of opportunities for improvement revealed by the process, such as developing collaborative work groups, Heer said. The groups bring people in the same areas – like emergency departments – together from different hospitals to share best practices and results. “It’s amazed me the focus they’ve had and the results they’re achieving,” Heer said. “It has far exceeded my expectations.”
DAILY JOURNAL
Community FROM PAGE 7E
The patient assistance funds cover the things that make a difference to patients – like travel assistance for daily radiation treatments, anti-nausea medicines for chemotherapy patients or diabetes education, Hancock said. Those things are often outside what insurance will pay for, but make a tremendous difference in the quality of life for patients. “Our employees see those needs and they want to do something about it,” Hancock said. The foundation spearheaded the effort for HealthWorks! Children’s Health Education Center, including the $5.6 million capital
Growing
campaign. The center was based on the original HealthWorks! created by Memorial Regional Health Care in South Bend, Ind. The goal is to deliver high-quality health education in a way that kids will not only learn but live. The classrooms are set up as dynamic, interactive presentations. The exhibit floor was designed to get kids engaged as teachers reinforce the classroom lessons about healthy choices, especially physical activity. Taking these projects from vision to reality has become part of the region’s DNA, Hancock said. “It’s truly a can-do and will-do type of culture,” he said.
FROM PAGE 9E
and early 1990s, we didn’t have enough individuals The clinical rotations are from Northeast Mississippi key to quality health care entering these programs,” training, Plunkett said. Brown said. “We don’t have a single The human resources program that could remain team met with guidance accredited,” without the counselors and found there clinical rotations held at was still the impression that NMMC-Tupelo, the primary health care was a low-wage clinical site for NMMC. field. The hospital reached In addition to strengthen- into the schools with proing training for health programs and invited interested fessionals, the clinical students to job shadow. rotations also help NMMC NMMC found they couldmake the case to future em- n’t wait until people finished ployees. high school to start talking “We know if we get stuto them about health care dents in the building, we’ve careers because of the need got a good chance of recruit- for strong foundations in ing them,” Brown said. math and science. “You really need to idenGET THEM YOUNG tify sixth-, seventh- and But just having the profes- eight-graders,” Brown said. sional and academic proThe Summer Health grams in place isn’t Academy was born to exenough. pose middle school stu“Back in the late 1980s dents to health care careers.
Congratulations for 75 years of quality healthcare and wishing you continued success!
Proud to be a partner as you’ve grown.
B & B CONCRETE CO Serving North Mississippi Since 1949 130 NORTH INDUSTRIAL ROAD • TUPELO
. INC.
Owner Chauncey Godwin
TUPELO - 499 Gloster Creek Village, Suite B9 662-844-4888
Document: E010NMC102112.eps;Page: 1;Format:(254.00 x 520.70 mm);Plate: Composite;Date: Oct 18, 2012 18:05:09;JPC 72 DPI
10E