ACKNOWLEDGMENT OF COUNTRY
RangeCare acknowledges the Gubbi Gubbi, Butchulla, Jinburra and Wakka Wakka people as the traditional custodians of the land where we live and work.
OUR HISTORY
NDC was formed in 1984 to provide community services.
At the time we had 6 staff members and volunteers who operated in Nambour (NDC).
1984
1986
In 1986 the Montville Care Group was formed. The objectives of the Group were to assist elderly people in Flaxton and Montville to maintain their independence, and to help their families in times of crisis. Initial services provided included a comfort group for special support, someone to talk to on the telephone, maintenance of lawns and odd jobs, nursing care, drivers to medical facilities and Meals on Wheels in the Montville area.
1991
On March 21st, 1996
The Range Care Flaxton Cottage was officially opened.
By 2000 BRCG had grown to 8 staff members who were assisted by 70 volunteers to look after more than 100 clients across the Range from Mapleton to Maleny.
1996
1998
2000
1995 2007
Then in 1995 the Group received a grant to build a Day Respite Centre (The Care Cottage), and Mrs Patricia Rowe was appointed as the first full time paid Coordinator. At the same time the Nambour centre was moved to Doolan Street and a club house for the Young Ones was added with the help of the Apex club.
In 1991 the group became the Blackall Range Care Group and expanded its services along the length of the Blackall Range from Mapleton to Maleny.
In 1998 the first BRCG Maleny Office opened in a room at the Maleny Hospital.
In 2007 Federal, State and Local governments provided funding for a new administration block and overnight respite facility which opened in 2008.
In 2009 NDC marked 25 years of service.
In 2018 RangeCare merged with Nambour & District Care, and as a result is now servicing clients all over the Sunshine Coast.
In 2017 RangeCare went from an incorporated association to a company limited by guarantee.
2009
2011
2017
2018
In 2021, RangeCare was an award recipient of the 2021 Leading Age Services Australia (LASA) Excellence in Age Services State Awards (QLD winner) and the National Award.
Purchased land in Flaxton for future development.
RangeCare welcomed 500 Home Care package clients.
RangeCare celebrated 40 years of providing the Maleny Meals on Wheels service.
2021
2023
2024
In 2011 an office was built at the Maleny Hospital grounds.
In 2021 RangeCare received funding to open a Day Respite Centre and office to provide home care packages in the Gympie community.
RangeCare opened its first op shop in May 2018, which relies on the generosity of the local community to donate quality goods.
June 2024, RangeCare purchased a permanent building in Gympie to run a local office and Day Centre.
In March 2023 a Time Capsule was dug up revealing contents that had been buried for 15 years. A new Time Capsule was later buried in September of the same year.
MEET OUR BOARD MEMBERS
Lenore Simpson Chair
Lenore is an accomplished leader with extensive experience across public, private, and community sectors, specialising in health and welfare service delivery both nationally and internationally. With a degree in Health Administration and Master’s degrees in Business and Public Health, she combines technical expertise with strategic insight. Lenore has played pivotal roles in guiding, developing and postwar economies on health sector rationalisation, governance, and funding models. Currently, she serves as the Manager of Strategy and Planning at the Sunshine Coast Hospital and Health Service, where her leadership emphasises client and community-centred approaches. Lenore is also an active board member of Regional Development Australia (RDA) Moreton Bay and Sunshine Coast Inc. and serves on the Dental Board of Australia’s Registration and Compliance Committee with AHPRA. A graduate of the Australian Institute of Company Directors, she champions strong governance, innovation, and effective policy implementation, consistently striving to deliver positive outcomes in the health and community sectors.
Alan Boyle Vice Chair
Alan Boyle moved to the Sunshine Coast hinterland in 2004. He has a corporate background as Chief Financial Officer and Chief Information Officer for a large public company.
A life member of the Chartered Institute of Secretaries and the Governance Institute of Australia and retired Fellow of the Certified Practicing Accountants, he has also been involved in Not-for-Profit organisations including Royal NSW Institute for Deaf and Blind Children, North Sydney Community Hospital, and Lincoln Centre for Bone and Joint Diseases.
He has served in various positions with the Probus Club of North Blackall Range Inc, including President.
Leigh Watkins Director
A talented leader, experienced and engaging communicator with considerable experience in developing innovative products and programs that deliver considerable value to customers, communities and businesses.
A combined 20 year plus experience base as a Director and Chair across Community and Corporate sectors. Whilst Leigh is recognised as a business and community leader, many will also recognise him as an accomplished motorsport professional with a national title to his name. Early in his career Leigh found considerable success in his technical role with Telstra where he quickly grew as a leader, mentor and trainer and continuing to develop his passion for the end-toend delivery of significant projects. Leigh has created two start up businesses, Simply Delicious a natural foods takeaway and the Blackburn & Lockwood Real Estate franchise. He is a graduate of the Australian Institute of Company Directors.
Nita is a strategic leader with over 35 years of experience in both the educational and science fields. Nita has PhDs in these areas and was at the forefront of an award-winning innovative science programme providing outcomes in the leadership area of rare and threatened flora and flora while improving quality of learning for the future generations.
For the past twelve years, Nita has been a leader in the botanical art industry. Recently, Nita has assisted a number of families and small communities with health directives and future outcomes.
Nita is passionate about community and wellbeing, and believes in transforming ideas into successful innovations to foster sustainable growth, hence her reason for her active involvement with Range Care.
Dr Nita C Lester Director
Kenneth Winsor Director
Ken held various management roles in the retail industry over a period of fifteen years. After a further five years with a Manufacturers agent he became involved in building and managing a large Indoor Cricket Centre in Brisbane becoming Executive Director of Indoor Cricket Qld Inc. a role he held for fifteen years.
While involved with The Indoor Sports Industry he also held honorary positions as National President of the Australian Indoor Cricket Federation & Chairman of the Sports Federation of Queensland. Ken is still involved on the Annual Awards Selection Committee for the Queensland Sports Awards. He was awarded the Australian Sports Medal for service to sport in 2000.
James Wilson-Smith Director
James is a barrister and non-executive director with extensive legal experience. He commenced legal practice in England in 1996 before moving to the Sunshine Coast with his family in 2006.
During his many years as a barrister, James has developed a reputation for his integrity, and clear strategic thinking. In addition to his legal qualifications James also has qualifications in economics and international relations and is a graduate of the Australian Institute of Company Directors.
Greg Mannion Executive Director
Greg moved to the Sunshine Coast from Tasmania in 2018. In Tasmania, he held a number of senior leadership roles in the electricity industry, before moving into the Aged Care Industry in 2012 as Business Manager.
He has a background and a multitude of qualifications in Finance, Psychology, Mediation, and Leadership. Greg was CEO of RangeCare for three years prior to joining the Board of Directors. He is a graduate of the Australian Institute of Company Directors.
Carol Trevor Independent Committee Member
Carol Trevor is currently the Director of Safety, Quality and Innovation at the Sunshine Coast Hospital and Health Service. Carol has held a number of management roles within both the private and public health sector in particular in the area of patient safety and quality improvement. Carol has extensive experience and has provided advice and guidance in setting up Clinical and Corporate Governance Frameworks inclusive of supporting systems and processes for several hospital and health services.
Carol is also a competent health care professional with over 35 years’ experience as a midwife and child health nurse. Carol is a Graduate of the Australian Institute of Company Directors and has held Non- Executive Director positions. She is passionate about providing adequate care for our elderly and people with disabilities, hence her interest in working with RangeCare in setting up their Clinical Governance Framework.
CHAIR REPORT
Lenore Simpson GAICD Board Chair
At last year’s AGM, we were optimistic about our future, predicting that we would be well-positioned to expand our footprint and make a lasting impact in the communities we serve.
I’m delighted to report that in the 2024 financial year, RangeCare has indeed excelled, with numerous successes and achievements to celebrate.
One of the most outstanding highlights was the successful Quality Assessment Audit conducted in February. This audit monitors our compliance with the Aged Care Standards, and I’m proud to say that RangeCare met all 44 standards. This achievement validates that we are delivering safe, effective, and high-quality care to our clients. It also reaffirms that we are well-prepared to transition to the new Aged Care Act and new standards. Remarkably, it had been five years since our previous audit, making this accomplishment even more significant.
RangeCare has experienced significant growth, particularly in the Gympie region, where we now serve over 300 clients. With this growth, we seized the opportunity to purchase a property with seven units at the site where we were previously leasing three units. This purchase secures RangeCare’s future in Gympie, preserves our initial investment, and reinforces our commitment to the Gympie community. Additionally, it positions us for future growth, and once repaid, the property will generate alternative income, supporting our vision to provide exceptional and sustainable aged care.
We have continued to actively participate in community events, such as our Seniors’ Forum in Nambour, which provided valuable information on accessing aged services. Special thanks go to our Patron Ted O’Brien MP and his team for their support in making this event so successful.
After reburying the time capsule last year, we launched our history online, refreshing past editions, sharing old memories, and reconnecting past and present communities.
The Board has reached out to our members through a recent survey and has instigated members’ forums. This is a positive development, offering a platform for informal discussions about the organisation’s future direction and gathering valuable feedback.
RangeCare is blessed with a dedicated and compassionate team of employees, volunteers, and contractors. I am especially grateful for our volunteers, who make significant contributions to our client services both directly and indirectly. Their efforts allow us to provide more services and introduce new innovations for our clients and community.
I would like to recognise our Board members, who provide their expert knowledge and support to govern the ever-increasing responsibilities and liabilities that come with a growing large not-forprofit organisation, especially in an environment with continued changes to funding streams, legislation, and standards. I also extend my gratitude to the voluntary advisers to Board, Carol Trevor (Clinical) and Hayley Holloway (Fundraising). Their expertise strengths our overall governance.
This year, we also welcomed a new group of volunteers who have taken on an important role as the inaugural representatives of the Client Advisory Group. Beryl Horsfall (Chair), Marilyn Cook, Anne Stafford, Wayne Hard, Milton Kirkwood-Scott, and Mary Robinson have become integral parts of RangeCare’s structure, and their input will continue to be invaluable to us.
Special thanks go to our recently announced CEO, Gary, his management team, and our amazing employees. They have worked extremely hard during this period of significant growth to ensure that we maintain our values and focus on ensuring all clients ‘Live their best life.’
It has been a privilege to help lead RangeCare through another busy year. Our future is exciting, and with a clear strategic plan, our focus will be on continued but strategic growth, allowing time for consolidation as we prepare for and adapt to upcoming government changes.
MEET OUR MANAGEMENT TEAM
Gary Holland Chief Executive Officer
Amie Marriott Corporate Services Manager
Kate Danielsen-Jensen Services Manager
Terry Lutteral Operations Manager
Evan Watson Financial Controller
Jess Garey Business Development Manager
Annette Pinzone Human Resources Manager
Pavel Kotelevski Technical Services Manager
Tracey Tomkinson Field Team Manager (Nambour)
Krystal Hall Quality Improvement Manager
Simone Laurent Senior Registered Nurse
Janene McCarthy Field Team Manager (Flaxton & Maleny)
Kylie Elliott Assistant Operations Manager (Gympie)
Tania Collier Contracts & Compliance Manager
CEO REPORT
Gary Holland GAICD Chief Executive Officer
Reflecting on the past 12 months, the first thing that comes to mind is the incredible dedication of the people at RangeCare. Their commitment continues to make RangeCare a top provider of aged and community services. This year has been exceptionally busy, marked by extensive growth.
Despite this, we have maintained high client satisfaction, successfully undertaken a quality audit to achieve reaccreditation, and returned a surplus.
This surplus will be reinvested into more services for our clients, helping us prepare for upcoming government changes and future needs.
We overcame significant challenges in recruitment and retention, growing our team to over 200 employees, most of whom are now in full-time or part-time roles. The well-deserved wage increases from the FairWork case have helped us build a reliable and quality workforce.
I also want to express my deep gratitude to our volunteers, who generously give their time to enhance the lives of our clients. The number of volunteers has not fully recovered since COVID, however the total service hours provided continues to increase year on year. Their contributions are invaluable, not only enhancing the lives of clients, but enabling RangeCare to stretch government funding further and provide more services.
Thanks to the increased number and quality of our employees, our dedicated volunteers, we reached a milestone of 500 home care packages. This is an 82% increase over the past five years. Service hours have also increased by 38% in that time to 130,000 hours, and the revenue approximately 60% from $4.8 million to almost $16 million. Although we will continue to grow, we have planned some consolidation into the next year’s plan, to scale our systems and resources to meet future demand without impacting our current or new clients. This will also help us maintain our unique ability to provide clients with good quality and consistent care from the same people, on the same day and time, and as needed.
Throughout the year, we introduced many exciting new services and initiatives, and reinstated some previous ones, including:
• Extending the Technical Service Program into the Gympie region.
• Launching the Get Connected program, providing client’s devices and assistance to use them.
• Reopening the overnight respite at Flaxton, closed since COVID in 2020.
• Hosting Wills Seminars, expos, and the Seniors Forum to provide information to clients and the community.
• Starting a men’s group and a memory support group.
In terms of assets and systems there has been some key accomplishments:
With the rise in cybersecurity breaches across the world becoming more prominent, safeguarding our data has been a priority. We transitioned to a secure Microsoft environment, provided necessary employees with company-owned devices, and implemented stronger cybersecurity processes.
• We completed a refurbishment of the Flaxton offices and Flaxton cottage.
• We converted the Flaxton bus shed into offices, adding 12 additional desk spaces for our growing team.
• We essentially finished the replacement plan for our fleet of 4 buses and 14 cars. Thanks to a grant from the Queensland Gambling Fund, it allowed us to replace the bus at Flaxton.
• We joined the Alliance for Suicide Prevention, providing our Services team with education and resources to support clients in need.
• We have implemented a new education, policy, and assurance software system to streamline our processes and enhance our compliance efforts.
Next year looks to be just as busy, and as promising. We are preparing for several key developments, including the introduction of the New Aged Care Act, the New Standards, redevelopment plans for Nambour, and the implementation of a new client management system to improve communication and outcomes for scheduling and managing client services. Another project will be supporting our Home Care Package clients to prepare for the new government-funded program, Support at Home, in July 2025.
We hope to progress the Flaxton land development and will be establishing fundraising activities to support these types of developments, as well as some other new purposes that support our entire community.
I am incredibly proud to work with so many enthusiastic individuals who provide the best care to our clients. I am also very appreciative of the Board for their guidance, support, expert governance, and for the opportunity to lead this organisation.
FINANCIAL REPORT 2024
Leigh Watkins GAICD Chair of the Finance and Asset Committee
This year has shown significant growth for RangeCare in both the CHSP and HCP funded areas. While this meant an increase to staff numbers, RangeCare has managed to maintain its people focus and consistently receives positive feedback from clients.
The result for the financial year was a profit of $243,185 which was achieved largely through growth in the core business rather than reliance on donations or ad hoc grants. This profit allows reinvestment into the business including the purchase of our Gympie Day Centre site which settled in June this year and will secure our presence in Gympie and allow for continued growth in the area.
Overall income increased by $4.3m driven largely by the increase in home care package clients. HCP client numbers grew by 40% over the course of the year with a corresponding $3.7m increase in revenue. CHSP revenue increased $490,000 with deliveries showing a marked increase and total outputs for the year 20% greater than in FY23. Brokerage was $154,000 greater than the prior year with increased demand from the hospital the main driver.
Other Income, which includes Op Shop revenue, term deposit interest and ad hoc grants decreased by $109,000 from FY23. The drop was due to less availability of ad hoc grants during the course of the year, in the prior year this included $96,000 of COVID support grants.
Expenses showed a 35% increase on the previous year, this is a reflection of the increased service deliveries across funding streams. Employee Expenses made up the bulk of this with an increase of $3.6m over FY23, this was a combination of greater staff requirements for service delivery and the pay increases implemented as part of the Fair Work Commission Aged Care Work Value Case. Looking ahead to 2024-25, RangeCare anticipates some time spent consolidating the growth and gains of FY24. Growth will continue, but at a more moderate pace, RangeCare has a strong balance sheet and will maintain the high level of service our clients have become accustomed to.
Financial Report for AGM
Profit and Loss Summary for the 2023/2024 Financial Year
This year has shown significant growth for RangeCare in both the CHSP and HCP funded areas. While this meant an increase to staff numbers RangeCare has managed to maintain its people focus and consistently receives positive feedback from clients. The result for the financial year was a profit of $243,185 which was achieved largely through growth in the donations or ad hoc grants. This profit allows the purchase of our Gympie Day Centre site which settled in June this year and will secure our presence in Gympie and allow for continued
largely
HCP client numbers grew by 40% over the course of the year with a corresponding revenue increased $490,000 with total outputs for the year 20% greater than in FY23. $154,000 greater than the prior year with increased demand from the hospital the main Op Shop revenue from FY23. The d , in the prior year this included $96,000 of COVID
Remuneration
Revenue
Volunteer Labour Donations
2023/2024 $13,080,020 2022/2023 $9,987,002 2021/2022 $8,948,615
2023/2024 $15,981,849 2022/2023 $11,641,309 2021/2022 $11,063,721
2023/2024 $651,085 2022/2023 $593,981 2021/2022 $560,976
Total Services Hours
Package Numbers
Support Local Community
2023/2024 165,388 2022/2023 129,640 2021/2022 106,149
2023/2024 532 2022/2023 374 2021/2022 258
2023/2024 $4,438,657 2022/2023 $2,823,636 2021/2022 $1,799,112
New Services
2023/2024 6,734 2022/2023 6,043 2021/2022 6,472
OUR GEOGRAPHICAL FOOTPRINT
Total Clients As of June
1,812
OUR SERVICES
2023-2024
Home and Community Care
services
Care Package and Private Services for both Under and Over 65s)
Group Activities
• Aqua Aerobics Nambour
• Gym sessions Maleny and Mapleton
• Day Respite Centre activities
• Nambour, Flaxton and Maleny Shopping trips to Kawana Shopping World
• Circle Talk Group - 12 week course in Flaxton and Nambour
• Life Story Group - Flaxton and Nambour
• Wellness Physio Program
• Pilates with Pru - Mapleton
• NEW Active Mens Group (Friday Monthly)
VOLUNTEER
WITH THANKS 2023-2024
To Our Donors
Blackall Range Care Group Ltd would like to acknowledge our donors for 2023/2024.
NUMBER OF TOTAL DONORS 23
If you would like to make a donation
Please scan this QR Code below:
WITH THANKS To these Special People
Life members
• Dorothy Cosandey
• Frank Laver
• Andrew Melville
• Gillian (Gillie) Warren
• Daphne Haderup
• Glennis Barber
• Patricia Habner
• Theadosia Caffin
• Jim Coles
Patrons
• Mr Ted O’Brien MP
• Mr Andrew Powell MP
• Emeritus Professor Jennifer Radbourne
