A map of Longleat Forest

YOUR VILLAGE

LONGLEAT FOREST

A map of all the facilities and accommodation

BOOK IT Book activities at the Booking Desk, call the booking line on 03448 266 200, or log into your Center Parcs online account: centerparcs.co.uk/activities

VITAL INFO

MEDICAL CENTRE Staffed by qualified nurses, our Medical Centre is open every day between 9am and 5pm. When it is closed, or in the event of an emergency, dial 01985 213 629 from a mobile.

LOST PROPERTY Lost property is carefully looked after by our Lost Property team. Please report any losses to them immediately on 01985 848 373 or via one of the booking desks.

CASHPOINTS Low on cash? Don’t worry! We have a cashpoint on the lower level of the Plaza and in the Sports Plaza. If you’re picking up some groceries at the ParcMarket, or making a purchase at Refresh, you can get cashback (up to £50) there too.

ON DEPARTURE Please leave your accommodation in a clean and tidy condition. If you are staying on village after you have checked out of your lodge you can keep your wristband to use for the Subtropical Swimming Paradise lockers. We look forward to welcoming you back!

FREE WI-FI All our accommodation and most public areas are now equipped with free Wi-Fi. If you have a laptop or tablet, you can make bookings at centerparcs. co.uk/bookmyplace

Tracy, Bradley and their boys love a round of Adventure Golf

Making sure all guests have a great time gives Kay job satisfaction

SWEET SPOT

Tracy Ralph says a Center Parcs break gives her family fun and freedom, while Kay Durrant explains how we make our villages accessible for all guests

Tracy Ralph, Elveden guest If you asked my sons, Miller, aged nine, and Hudson, six, if they wanted to go abroad for their holidays or to Center Parcs, they’d always choose the latter. We’ve stayed at Elveden four times now. The children appreciate the freedom they get and love swimming, riding their bikes and trying out new activities. Adventure Golf and Footgolf – where you use your feet as clubs – are particular favourites.

In 2014, I contracted sepsis and had to have both my legs amputated below the knee; I also lost my fi ngers. That’s another reason Center Parcs is our happy place – it’s fantastic from an accessibility point of view. Elveden is spacious and fl at, and all the sta are friendly and welcoming. When I come here I see other people with disabilities and it fi lls me with confi dence. I often hire a trike and go cycling by myself – it’s so liberating.

My husband Bradley adores it here too. He sometimes worries about me so it’s nice for us all to be in a safe environment where we can relax as a family. It’s like a home from home for us. I recently got a pair of prosthetic aqua legs, which allow me to swim, and I can’t wait to try them out in the Subtropical Swimming Paradise – that’s next on my to-do list.

BOOK IT If you have accessibility needs, we can plan your stay to ensure complete comfort at all of our villages. Dedicated parking and ramps make getting to your accommodation easy. Lodges are open-plan with fully equipped kitchens that have lowered worktops, while spacious bedrooms feature electric beds and bathrooms boast walkin/wheel-in showers. In our Exclusive Adapted Lodges, you’ll fi nd hot tubs that have hoists, and saunas and steam rooms with wider access. Find out more at centerparcs.co.uk/ discover-center-parcs

Kay Durrant, Health and Safety Technician We always encourage people with additional needs to visit our site before their stay so they can get a feel for our set-up. Elveden is especially good for wheelchair users as it’s fl at and we have a range of accessible lodges and hotel rooms, featuring wider doorways and lower counters. Plus, we make sure all of our restaurants meet Disability Discrimination Act requirements.

Making everyone feel included and welcome is very important to us. If guests let us know their needs beforehand, we can gear particular activities towards them. For example, we can open up the roller rink especially for wheelchair users and their families – including lights and music, of course! We often get parties of children with disabilities visiting the village and it’s great to see how much they enjoy it.

I’ve worked at Center Parcs for 15 years and my favourite part is the amount of job satisfaction I get. Often, I’ll meet up with guests who I’ve taken around before their break. Over co ee they’ll tell me what a fantastic time they’re having. I also get lots of emails saying thank you. It’s lovely.