JT ACADEMY
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Not sure what you would like to do for a career? Want to get into something that will keep your options open for the future? JT Launchpad gives you an opportunity for a professional career path without the need for A-levels or a degree. We’re recruiting in both Jersey and Guernsey, where recruits will start their career in one of our lively customer facing areas including our Retail Store or our Contact Centre. There you will gain a wealth of experience and a deeper understanding of the diversity of our business which will give you a stepping stone for further opportunities to grow and progress. JT Launchpad is a programme which develops a wide range of highly transferable skills and includes personal coaching.
Entry requirements JT Launchpad is open to: Anyone aged 17 or above 5 GCSE passes or equivalent including Maths & English Confident and friendly Great communication skills Entitled status to work JT Launchpad is part of our long-term commitment to our Island community, offering local talent a new and exciting opportunity in the workplace.
If you’re an enthusiastic and motivated individual who would like to join our business, we’d love to hear from you. Find out how on page 10.
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Launchpad SKILL DEVELOPMENT AREAS
Skill Development Areas 1. 2. 3. 4. 5. 6. 7.
JT: Our brand values, purpose, strategy, strengths and brand essence Who is JT? An introduction to the different business areas, their contribution to JT and the services they provide. Getting settled in: Systems, company policies, why we do what we do Customer Experience: Going the extra mile Product knowledge: Introduction to JT products and services IT: Microsoft Office, Excel and Word Introduction to mentoring
Training 1. 2. 3. 4
4. 5. 6. 7. 8. 9.
Sales skills: Understanding the selling process / techniques and how to use them in your role at JT Communication skills: Learn about the importance and different methods of communicating Prioritisation skills: How to get on top of your ‘to do list’ and how to ensure you achieve your goals Mentoring / coaching skills: An introduction to the JT framework Personal impact: Learn how to best present yourself and build relationships in every business situation Finance: Understanding budgets, costs, revenues & EBITDA HR: Employee and employer responsibilities and employment legislation Feedback skills: How to give without conflict and receive to continually develop Difficult customers and conversations: How to deal with someone who’s angry or upset and diffuse the situation
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Commitment By the end of this Launchpad programme you will; 1. 2. 3.
Understand JT standards and be able to promote JT from an internal and external view Be able to provide exceptional customer service with your acquired skills Completed a personal plan with next steps to continue to develop a widely varied career
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Launchpad OUR PEOPLE
m n i u l A JT ACADEMY
INTERNATIONAL SALES
MARKETING
Dom Barnes Danny Rooney Wojciech Piesko Ernest Santos Josie Farrington Leonardo Azevedo
Pippa Donovan Toby Rankin
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PROCESS DESIGN James Ling HR Laura Belo BUSINESS ACCOUNT MANAGEMENT Lauren De Sousa James Singleton Pam Pearce Paul Stone Jess Akers Sonia Rodrigues Paul Watts Othen Lisa Millar
COMMERCIAL DEVELOPMENT Zach Parish Elliot McCann FIBRE ENGINEERING Leon Bouhaire Maurice Gautier David Le Couilliard Sue Mramba Maria Brennan I .T. Grahame Morley Eric Grewar FINANCE Leah Green Emily Martins Laura Mezec Vanessa Garrett
Here are just a few of the JT family who have launched their careers in our customer facing teams. Look at where they are today. There really is something for everyone.
DOM BARNES International Sales Why JT? “I started working at JT after finishing college and have done since. I enjoy working at JT because everyone shares the same vision and is dedicated to the cause. That being to enable, acknowledge and act as the top telecommunication company on the island. I look forward to staying with JT and moving on up as the years go on”.
LAUREN DE SOUSA Business Relationship Manager Why JT? “JT is made up of many talented and passionate individuals and I feel part of an organisation with customers at the heart of decision making”.
PIPPA DONOVAN Digital Customer Experience Co-Ordinator Why JT? “It’s a local company who cares about our customers, our Islands, and its employees. There are great career development and training prospects at JT and I’ve learned a lot in the time that I’ve been here”.
LEON BOUHAIRE Customer Solutions Engineer Why JT? “The products and services we provide are world-class and I work with such a great team. My days are varied, challenging and exciting”.
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Launchpad
Free Code Workshop
HIGHLIGHTS
At JT, we’re proud of our Channel Island roots and the contribution we make in our local communities. We’re also lucky to have people who champion and volunteer for community involvement in their own time.
2017 was the 4th year for National Coding Week, which we have sponsored in the islands since its inauguration. The week was the most successful yet and saw hundreds of local and global activities taking place. JT ran free coding workshops for start-ups and small businesses.
Summer of Music JT have provided over 25 FREE music events showcasing local and International talent in Guernsey through our sponsorship of Celebrity Market Rocks in aid of The Lord’s Taverners, Cobo Bay Balcony Gigs, House on Herm and Sunset on Herm festivals.
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y t i n u m Community mvolunteering Here are just some of the things our great staff do in their spare time to help the community.
Andrew Eeles RNLI Helmsman & JT Hosting Services Manager
Super League Triathlon Jersey hosted the Super League Triathlon with JT as the official Technology Partner. The weekend of sporting action in September brought some of the sports biggest names to Jersey for plenty of high-adrenaline action that reached a worldwide television and online audience.
JT Daredevils Our JT Daredevils volunteered to freefall from 10,000 feet above St Aubin’s Bay before parachuting down to land on the beach to raise money for charity.
Emma-Jane Wileman Jersey Hospice Volunteer Fundraiser & CI Customer Service Centre Manager
Rob Staples Jiu-Jitsu Head Instructor & Infrastructure Support Manager
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Launchpad HIGHLIGHTS
How can you join our JT Launchpad programme? Get your career off to a flying start by simply registering your interest on our website www.jtglobal.com/careers or email human resources hrinbox@jtglobal.com for more information.
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e p t s S t x Ne
FA M I LY
y l i Fam Meet some of the JT
LO N D O N
Sarah Doherty Sarah began her JT career path with us on our Gigabit project before moving on to our 2-year Graduate programme back in November 2015. During the Graduate programme, Sarah was seconded to our London office for 6 months working with our London based staff. Having now completed the programme, Sarah is a permanent member of our Jersey based HR team. Sarah is primarily responsible for all HR related topics within Fibre Services (formerly known as Gigabit), the Service Management Centre and our Customer Contact Centre.
M ELB O U R N E
Max O’Shaughnessy Currently seconded to our office in Melbourne, Australia, Max has worked for us now for nearly 2 years. Back in 2016 Max applied for our Graduate programme and successfully began his career with us in October 2016. Max currently works in IT and has worked for several departments during his Programme including International and Core Technical Services. He is currently seconded over to our Melbourne office as part of their Development Team, to help them deliver new customer services.
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We’re proud to have been a part of the community for over 120 years. Here are some of the ways we are helping you stay better connected…
1.5 million JT SIMS connecting people and devices worldwide
15,000+ Islanders enjoyed JT summer gigs and festivals in 2017/18
£50 million+ invested in our superfast fibre and 4G networks
200+ people attended JT coding workshops during National Coding Week
£10,000+ donated to Channel Island charities last year
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