Preparing for JT Fibre

Preparing for JT Fibre What to expect when switching to Fibre

Switching to the new Fibre network This guide will provide you with further information on the installation process, including details of the new equipment you’ll receive from your broadband provider and some useful tips on preparing for your fibre services.

Here are a few things you can do to get ready for your installation visit, to ensure the entire installation process goes as quickly and smoothly as possible:

Preparing for your installation

• Firstly, if you know where your phone line enters your property then let the engineer know when they arrive. In most homes the phone line enters through a plastic pipe (duct) near the front of the property. This is known as the Distribution Point (DP).

• A new master socket known as the Optical Network Termination (ONT) will be installed close to the DP. The ONT needs to be connected to a power source at all times, so a standard double electrical socket will also need to be located near to the DP.

A standard, free of charge, installation will cover the fitting of the ONT and connection to the room that provides the most direct and shortest path to the socket for your main fixed line telephone service. If you’d like this to be placed in another location charges may apply to cover internal wiring and a further appointment may need to be booked to carry out the work. Each installation will require a minimum of two visits.

If you have broadband you will be provided with a router by your broadband provider.

The router will plug directly into the ONT and ideally will be at the same location.

The router will distribute your new fibre broadband service to all your devices.

Please note that in order to achieve connection speeds of 1Gb, your router will need to be connected to your computer or other device by a data network cable (Ethernet).

Once the location for your ONT and router has been agreed by you and the engineer, you’ll need to think about how you’re going to connect your devices to the Internet, e.g. computers, smartphones, tablets, landline phones, smart TVs etc.

Installing your JT Fibre On the day of your first visit, an engineer will visit your property and discuss with you where you’d like the equipment to be installed and whether this can be provided as part of our standard installation. The standard installation is free of charge, however if you require any additional work or equipment this will be chargeable. The engineer will inform you of these costs prior to carrying out any work.

Then the engineer will begin the installation of the new fibre cable. This is usually through the same ducting as your current copper line, so shouldn’t cause any disruption to your property externally. Please note that the fibre cable should only be handled by a trained professional. It may be necessary for you to move furniture in order to reach the location where the equipment will be installed. We may also need to drill a small hole through your wall, so be prepared for a small amount of noise and dust. The engineer will clean up afterwards.

110mm wide

250mm high

The ONT (above) will be installed as standard to the closest telephone socket to your premises’ Distribution Point (DP).

The engineer will complete the installation by connecting your equipment as agreed and before they leave they’ll test the service.

We will endeavour to complete all customer installations in one visit. However, in most instances a second visit will be required to complete the installation. The engineer will inform you if a second visit is required when they’re at your premises and can assess what is required to successfully connect you to the new broadband network.

Your new equipment

ONT

When you switch on to the JT Fibre broadband network we will install a device in your home, which is called the ONT. Your broadband provider will supply you with a new router.

ROUTER

Connecting your services

Top ports

Your new ONT device has several ports on the side (see image to right). Both your landline and broadband service will be connected to a specific port on the ONT. JT will only activate and plug in the ports which are required for your services.

The top two ports will be used for landline services. The wiring for your home phone will connect here.

Bottom ports

The bottom ports will be used for broadband and data services. Your router will plug in here.

ONT (SIDE VIEW)

Connecting additional devices to your fibre broadband service Your broadband provider will supply you with a new fibre router. Please note that existing ADSL and cable routers and modems are not compatible with the new fibre network.

Please be aware that on higher speed services such as 1Gb a single device will not be able to reach these speeds over a wireless connection and will need a wired connection.

Most internet enabled devices support Wi-Fi connectivity so they will simply connect to your new wireless network. Some devices may only be capable of connecting with a wired connection, so Ethernet cabling may be required between your router and these devices.

If you have any problems connecting additional devices, please contact your broadband provider.

What is included in a standard installation?

JT will carry out the work needed to connect all landline services from the fibre cable in the road to the agreed location of the ONT, free of charge *for a standard installation.

router can be located in the same position as your current copper router. Please be aware that you may lose one voice point, which is needed for the connection.

The ONT requires power and a 4 gang extension lead will be provided if appropriate. If an alternative power solution is required you’ll need to arrange this with an electrician.

The detail of your installation will be discussed with the engineer before any work begins.

The engineer will install your new fibre broadband router. Please note if you are a Sure customer you will receive your new fibre broadband router through the post. If you already have suitable wiring your new fibre

What may be chargeable?

Surface wiring may be required in the installation of your landline and/or broadband service. If you do not agree to surface wiring in your property and no other option is easily available there will be an additional charge.

If you require further cabling from your router to your device we can provide Ethernet power line extenders (without Wi-Fi). We can also provide Wi-Fi range extenders to increase the reach of wireless connectivity.

Please note these items come with an additional charge.

Re-wiring your property may require extra cable (CAT5e) and this may mean a further engineer visit which will also be chargeable. We are happy to do this for you or a local electrician can.

Battery back-up Please be aware that the ONT requires power and in the event of a power cut any premises without a battery back-up unit will not have a landline or broadband service.

If you rely on your landline and you have a corded telephone (one that has a cord between the telephone socket and the handset)* JT can provide a battery backup unit to enable the landline to keep working in the event of a power cut. If you have a community alarm service or are in receipt of P2 or P3 income support then you can have a battery back-up unit provided free of charge.

If you require a battery back-up please alert our staff when they contact you to arrange your fibre installation. *The battery back-up does not work for cordless handsets as the cordless handset needs power to continue working, and this is the case whether the landline service is provided over copper or fibre.

Frequently asked questions How will I benefit?

Once you have been switched to fibre your landline will be higher quality and have greater reliability. The real benefits though will be gained on your broadband service. You’ll be able to receive higher speeds allowing you to browse, upload, e-mail, web chat and stream HD videos with no lag or buffering. On higher bandwidth services you’ll be able to have multiple users and devices online at the same time, without a drop in service. Online gamers will be top of their leagues without high latency, lag or glitching!

Can I run everything on a wireless network?

Most devices that connect to the Internet are now Wi-Fi enabled, so they’ll be able to connect to your new wireless router simply and easily. It’s important to note that in order to receive a full 1Gb connection your device must be connected to your router via an Ethernet cable.

Do I need to install any cables or sockets?

JT will cover the cost of a standard installation of the fibre cable and the ONT. Broadband customers will also be provided with a new wireless fibre broadband router free of charge from their broadband provider. If any new or extra cabling is required there will be a charge.

Can I have my ONT and router in a different location?

Ideally we’d like to place your ONT as close to the cable distribution point as possible. However, other options are available to extend this to a more central location within your home and our engineer will be able to run through all the options with you. Additional charges may be applicable.

Will there be an interruption to my existing phone and Internet service?

There will be a short cross over period while our engineer is on site, which will last only a couple of minutes. The engineer will be on hand to test your services are working before they complete their work and leave your property.

What if I want additional internal wiring to have my router in a certain location?

If you require additional internal wiring for your router, please let the engineer know at the time of install.

Additional charges may be applicable.

What do I do with my old unit?

Your old ADSL router will not work on the fibre broadband network and you’re free to dispose of it as you wish.

Do I need to be present?

A person over the age of 18 must be present to agree the method of installation. However they/you will not need to be present for the duration of the appointment once this has been agreed.

Once on fibre, will I be able to use my landline phone if my power fails?

The ONT requires power and in the event of a power cut any premises without a battery back-up unit will not have a landline or broadband service. Battery back-up for the ONT is an optional extra and will not be provided in all installations but can be purchased from the JT retail store.

However, if you have a Community Alarm then a battery back-up unit will be provided free of charge.

What do I do if I cannot attend my appointment?

If you’re unable to make the scheduled appointment please call our JT Fibre Migration team on 0800 735 1094 and they’ll arrange a suitable time with you.

What if the engineer damages my property?

In the unlikely event of damage to your property, please advise the engineer before they leave what damage has been done and they’ll complete the relevant form and make the necessary repair arrangements with you.

Who pays for the electrical work?

A 4 gang electrical extension lead can be provided free of charge and a limited degree of power distribution is available by surface wiring. If you need any additional electrical work this will need to be arranged by you.

Can I use my own router?

A new fibre compatible router will be required and this will be provided by your broadband service provider.

What happens if something is found that delays the installation?

Our engineers will talk you through what they’ve found and will explain what next steps need to be taken.

There are various reasons why delays may occur, including: • Insufficient space in the cabling pipe • Limited access to the joint box • Not enough capacity available • Access to a pole is required • General access problems. We will keep you informed throughout the installation process.

Can the engineers who install fibre carry out any other work whilst they’re at my house?

The engineers that are connecting the Island to the JT Fibre broadband network are specialised in this area and aren’t able to carry out any additional work that isn’t part of the installation process. If you require any additional work, for example a new phone socket fitted, please call 882 882 to arrange an appointment.

For any other questions you may have that were not answered here, please call our JT Fibre Migration team on 0800 735 1094

For terms and conditions visit www.jtglobal.com/fibre

For terms and conditions visit www.jtglobal.com/fibre