Telecom Operators of Small States Agenda for TeleForum 23 & Workshop Jersey 20th to 22nd May 2015 The Radisson Blu Waterfront Hotel A representative from Jersey Telecom carrying a notice ‘TELEFORUM 2015’ will be at Jersey Airport to welcome you and guide you to your transport to Radisson Blu Waterfront Hotel – sponsored by 2operate Hotel Accommodation on Bed & Breakfast basis: 19th and 20th May sponsored by TeleBilling 21st and 22nd May sponsored by Comverse
Tuesday 19th May – OPTIONAL JT GIGABIT TOUR 1530
Departure by Minibus from Radisson Blu Waterfront Hotel for JT Gigabit Tour
1800
Return to Hotel
1900
Welcome Drinks in the Le Hocq Suite, 5th Floor, Radisson Blu Waterfront Hotel sponsored by Oakley Capital
Wednesday 20th May – WORKSHOP - RESERVED FOR TELEFORUM MEMBERS ONLY Conference Room & Audio Visual – sponsored by ZTE
0830
Registration
0915
Welcome and Housekeeping Graeme Millar – Chief Executive Officer, JT Group Ltd
0930
Knowledge Sharing / Teleforum Academy (attendance by all delegates) Fixed and Mobile Network Sharing Facilitator: Anders Barslund – Chief Commercial Officer,TeleGreenland
1000
Knowledge Sharing / Teleforum Academy (attendance by all delegates) FTTH Learnings Facilitator: Jon Kristjansson - Chief Executive Officer, Mila
1030
Coffee Break – sponsored by Roamsys
1100
Knowledge Sharing / Teleforum Academy (attendance by all delegates) Change Management and People Development in Small Markets Facilitator: Rab Paramothayan – Director/Global, Gibtelecom
1130
Knowledge Sharing / Teleforum Academy 4 topics – 4 round tables – delegates choose topic to attend – Facilitators 4 (A) Fraud Management- Facilitator: Rico Kunfermann, Director Wholesale, Liechtenstein Telecom (B) Top Talent Secondments – Facilitator: Richard Summerfield, HR Director, JT (C) 4G Learnings – Facilitator: Eric Figueras Torras, Chief Technical Officer, Siminn (D) Wifi and Apps – Facilitator: Jordi Nadal Bentade, Chief Executive Officer, Andorra Telecom
1205
Knowledge Sharing / Teleforum Academy 4 topics – 4 round tables – delegates choose topic to attend – Facilitators 4 (A) Fraud Management- Facilitator: Rico Kunfermann, Director Wholesale, Liechtenstein Telecom (B) Top Talent Secondments – Facilitator: Richard Summerfield, HR Director, JT (C) 4G Learnings – Facilitator: Eric Figueras Torras, Chief Technical Officer, Siminn (D) Wifi and Apps – Facilitator: Jordi Nadal Bentade, Chief Executive Officer, Andorra Telecom
1235
Buffet Lunch at Radisson Blu Waterfront Hotel - sponsored by Omnitele
1400
Bazaar (attendance by all delegates) Innovation Bazaar - Facilitator: Dirk Currie, Chief Executive Officer, Telesur
1445
Bazaar (attendance by all delegates) Hosted Virtual PBX – Facilitator: Mark Brunwin, GE Product Strategy Consultant, JT
1530
Coffee Break – sponsored by Nextgen
1600
Bazaar 4 topics – 4 round tables - delegates choose attendance - Facilitators: 4 (A) Platform for Cost Effectively Entering M2M Market – Facilitator: Paul Bullock, Head of M2M, JT (B) Mobile Intelligence & HLR Look Up Opportunities – Facilitator: James Trenholme, Head of BD, JT (C) Roaming Savings and Opportunities – Facilitator: Cara Murphy, Head of Roaming, JT (D) Low Cost Handset & Tablet Sourcing – Facilitator: Paul Duggan, ekit BD Manager, JT
1635
Bazaar 4 topics – 4 round tables - delegates choose attendance - Facilitators: 4 (A) Platform for cost effectively entering M2M market – Facilitator: Paul Bullock, Head of M2M, JT (B) Mobile Intelligence & HLR Look Up Opportunities – Facilitator: James Trenholme, Head of BD, JT (C) Roaming Savings and Opportunities – Facilitator: Cara Murphy, Head of Roaming, JT (D) Low Cost Handset & Tablet Sourcing – Facilitator: Paul Duggan, ekit BD Manager, JT
1705
Close of Workshop
1820
Assemble in Hotel Lobby
1830
Depart (short walk from hotel) for Welcome Drinks & Buffet at Maritime Museum - sponsored by Omnitele & NET(net)
2200
Return to Radisson Blu Waterfront Hotel
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Thursday 21st May - TeleForum 23
(Conference Room & Audio Visual – Sponsored by ZTE) 0800
Registration
0845
Welcome Address Graeme Millar – Chief Executive Officer, JT Group Ltd
0900
Opening Address Senator Alan Maclean – Minister of Treasury and Resources, States of Jersey
0915
Confirmation of Proceedings of TeleForum 22 Adoption of the Agenda Joe Busietta –TeleForum Consultant
0920
Guest Speaker Jim Lawless, Inspirational Speaker and bestselling author of “Taming Tigers”
1020
IPTV / OTT – Andorra Telecom’s Vision and Experience Carles Casadevall – Chief Sales and Marketing Officer, Andorra Telecom
1045
Coffee Break – sponsored by Blue TC
1100
Service Evaluation of B2B Market – Customer Expectation versus Perception Hans Jákup Langgaard – Vice President Corporate Business, Faroese Telecom
1125
e-identification and Signature Orri Hauksson – Chief Executive Officer, Siminn
1150
Presentation by Sponsor: Moving forward to MICT Miguel Arranz - Chief Technical Officer, Europe Region, ZTE Corporation (30 mins)
1220
Outsourcing: Lessons Learned Jon Kristjansson – Chief Executive Officer, Mila
1245
Discussion Chairperson: Kaj Juul-Pedersen – Senior Advisor, Faroese Telecom
1300
Official Group Photograph – sponsored by NET(net)
1320
Buffet Lunch - Radisson Blu Waterfront Hotel Sponsored by Comverse with pre-lunch address (10 mins)
1430
Presentation by Sponsor: Innovation at Your Pace: How Service Providers in Small States can effectively evolve towards Digital Services Denis Bernaert, Senior Vice-President, Managing Director BSS Business Unit, Comverse (20 mins)
1450
M2M Market Developments Paul Bullock – Head of M2M, JT
1520
Challenges of Developing a Telco as a Service Offer Georges Klosen – Head of Department Telecom Applications, POST Luxembourg
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1550
Coffee Break – sponsored by CoralTree
1620
Presentations by Sponsors: Improving Business Performance with CoDriver Predictive Analytics: Case Telesur Arnold van Holten, Head of Region Europe West and East, Sales & Marketing, Omnitele (10 mins)
1630
1640
Punching Above Your Weight - Modernising the Strategic Supply Chain Steve Zolman, Founder & Chief Services Architect, Net(net) & Graeme Millar CEO, JT (10 mins) Streamlining Commercial Roaming Operations Miha Cuderman, Chief Marketing Officer, Nextgen (10 mins)
1650
Successful Organization and Cultural Change Daniel Dahlen - Chief Executive Officer, Ålands Telekommunikation Ab (Ålcom)
1720
Hiring Locally, Acting Globally Richard Summerfield – Human Resources Director, JT
1750
Close of Meeting
1820
Assemble in Hotel Lobby
1830
Departure by Coach for Wine Tasting and Gala Dinner at La Mare Vineyards, sponsored by ZTE with pre-dinner address (10 mins) Pre-Dinner Address: Mr Li Rong Shi, Chief Executive Officer, ZTE Corporation
2245
Return by Coach to Radisson Blu Waterfront Hotel
Friday 22nd May - TeleForum 23 (Conference Room & Audio Visual – Sponsored by ZTE) 0845
Welcome Graeme Millar – Chief Executive Officer, JT Group Ltd
0900
Successful Organisational and Cultural Change Arthur Azzopardi - Chief Strategy and Business Development Officer, GO plc Nigel Curmi - Chief Information Officer , GO plc
0930
Teleforum Business Update Tim Bristow – Chief Executive Officer, Gibtelecom
0945
Teleforum Business Update – SESSION FOR TELEFORUM MEMBERS ONLY Tim Bristow – Chief Executive Officer, Gibtelecom
1000
Future Mandate for the Teleforum – SESSION FOR TELEFORUM MEMBERS ONLY John Diamond – MD Wholesale Division, JT and input by Working Group led by JT
1030
Coffee Break – sponsored by Cerillion
1100
Discussion Chairperson: Joseph Glod, Deputy Director General, POST Luxembourg
1140
Presentation by Sponsor: Trends in the Telco Market and How your BSS System can Support These - (20 minutes) Claus Rasmussen – VP Product Development- Telebilling
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1200
Managing Regulatory Environments in Small Markets Joseph Glod – Deputy Director General, POST Luxembourg
1230
Benchmarking in the Teleforum : A Way Forward Lianne Azzopardi, Marketing Executive, Gibtelecom
1300
BBQ Lunch - Radisson Blu Waterfront Hotel – Sponsored by Telebilling with pre-lunch address (10mins)
1415
Future Proofing Telesur: The Next Steps Dirk Currie – Chief Executive Officer, Telesur
1445
Implementing a New CRM and Billing System in TELE Greenland – A Practical Case Study of Pros & Cons Anders Barslund - Chief Commercial Officer, TeleGreenland
1515
Cloud and Applications – What Are Others Doing Rico Kunfermann – Director Wholesale, Telecom Liechtenstein
1545
Coffee Break – sponsored by Separate Reality
1605
Presentations by Sponsors: Approaching Telecoms Valuations Chris Godsmark, Partner, Oakley Capital Corporate Finance - Oakley Capital (10 mins)
1615
Higher Roaming Margins – Reduce Operational Costs and Increase Revenues Johannes Kaiser, Business Consultant & Hendrik Brenner, Business Consultant, Roamsys (10mins)
1625
Discussion Chairperson: Graeme Millar - Chief Executive Officer, JT Group Ltd
1700
Next meeting arrangements and topics for next meeting
1730
Close of meeting
1820
Assemble in Hotel Lobby
1830
Departure by Coach for Medieval Dinner at Mont Orgueil Castle Sponsored by Roamsys and Nextgen
2245
Return to Radisson Blu Waterfront Hotel
Saturday 23rd May 2015 Transport from Radisson Blu Waterfront Hotel to Jersey Airport Sponsored by 2operate
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