Al Sultan Group Brochure

AL SULTAN MOBILES Connect You The World

IS A PART OF THE AL SULTAN GROUP

CEO’s Message

As CEO of Al Sultan Group, it’s an honor and a privilege for me and our people to be associated with you. As you learn more about Al Sultan mobile, I would like you to remember that this is just a small glance at our services, our locations and our people.

Successful working partnerships between our employees and our customers are clearly evident when our customers keep revisiting our stores every time they need to upgrade or purchase a new communication device..

I would also like to extend an invitation for you to come to visit any of our retail outlets in the region. Thanks for your interest in The Al Sultan Group.

Mr. Mohammed Abo Zaalan CEO - Al Sultan Group

availability

Our Company

At Al Sultan Mobile we make it our First priority for our loyal and new customers to have access to the latest products or updates as soon as it has been released. We retain our loyal customers by given them advance notice of the availability of new devices or upgrades.

In the last 15 years since our inception, we have witnessed a rapid growth and with the use of technology becoming so popular in all walks of life we have been able to be a part of many lives in the region. The UAE mobile and telecommunication industry is a buoyant, changing and also a challenging market, we had to spread and adapt quickly to different communities and emirates to keep up with the growth and change in the region.

The History & Foundation

we have the latest products The Mobile device industry is a very competitive yet dynamic industry. Changing consumer trends add to the competition and hyperactivity of this market.

We have a product range of the best in the market and the region catering to very individual taste and life style.

Some of the leading brands that we offer are APPLE, Nokia, Samsung, Sony Ericsson, Motorola, HTC, Black Berry and other Major brands.

The Sultan Group was incepted in the year 1996 in Kuwait and after an immediate surge in business in the mobile industry in the GCC we were required to spread our services to the UAE in the year 1998.The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects.

Head office & Business Locations

Affiliations & Standards

Partnering with Du + Etisalat

Our Head office is located in Deira the oldest Business Hub of the City of Dubai. The Hyper and bustling Location makes it the center point from where all our Operation and retail management decisions are made. Al Sultan mobile has its presence in all major business and retail communities of the Country.

We see a promising future ahead even with the down turn of the global economy and we are confident about realizing our corporate goals. We would like to be welcome to this magnificent Madina Mall where we intend to offer value and serve the consumers of this community in Muhaisna.

We have partnered with the 2 Main service providers in the region to give our customers direct access to different packages and services along with the devices that they purchase at any of our stores. Customers also receive benefits and offers through these partnerships. Sim cards

Our Service centre Our Service Centre is open 6 days a week for 12 hours a day and plays a vital support role in our customer satisfaction. We constantly strive for our Service Centre teams to respond quickly and efficiently to customer query and support.

Application Installation & Software Updates Our Service Centre staff also provides support for Application installation for customers to be trouble free when installing new applications and we also provide timely software updates to equip our customers with updated tools to handle all their communication needs.

Direct, Online & Digital Communication

Our Customer Loyalty

Customer service At the Sultan Group we look at customer service as the most important area of continuous improvement and constant management supervision. We constantly request feedback from our consumers through various channels and try to implement change in the way we offer our services and the after sales service based on this valuable information.

After Sales Communication We have an after sales service Center in Dubai with 5 qualified service technicians and customer support staff.

This Department offers some special services like –“THE FIX AND REPAIR THE SAME DAY SERVICE”.

Delivery We offer service and delivery to offices or homes in all the Emirates of the UAE. We have a fleet of 5 vehicles to support this department with pick up from homes or offices and deliver back after service.

We intend to offer the best of sales and after sales service that is available in the region to all our customers and thereby build customer loyalty. We are confident that our value for money services to the customers will bring in more and more repeat customers.

www.sultan.group.com www.youtube/sultan.group.com www.facebook/sultan.group.com www.twitter/sultan.group.com info@sultan.group.com

Our Products

Our Elite & Luxury Brands

We have a product range of the best in the market and the region catering to very individual taste and life style.

Some of the leading brands that we offer are APPLE, Nokia, Samsung, Sony Ericsson, Motorola, HTC, Black Berry and other Major brands.

The mobile has become a status and identity of an individual and his life style. We provide our customers with some of the Elite and Luxury brands like : VERTU, LAMBORGHINI, FERRARI-VERTU, PORSCHE DESIGN, TAG HEUER, MOTOROLA AURA, DIOR...etc.

Customising with Swarovski Crystals The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects. It was founded in 1990 in Mississippi and is one of the oldest history sites on the Internet.

Swarovski workshop

Marketing & Branding The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects. It was founded in 1990 in Mississippi and is one of the oldest history sites on the Internet.

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

Connect You The World

The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects. It was founded in 1990 in Mississippi and is one of the oldest history sites on the Internet.

WARRANTY CARD

The Al Sultan Warranty The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos.

VIP Warranty terms

piece.

V.I.P. Industries Ltd. provides Warranty on your

2. The Warranty is available only if it is signed

luggage for a period as is

and stamped by VIP Authorized

mentioned on your warranty card, from the date of

Dealer.

purchase by the User against

3. The defective piece must be delivered at the

manufacturing defects only. The Warranty, however,

User’s cost to the nearest

is subject to the following

Authorized VIP Showroom/Dealer/Office.

conditions:

4. This Warranty is not valid for :

1. This Warranty card must be duly filled in,

a. Damages resulting from accidents,

stamped and signed by the

mishandling, negligence,

authorized dealer/showroom. The card and the

unauthorized repair, tampering, loss of

relevant cash memo must be

components/accessories,

preserved and produced along with the defective

normal wear and tear, exposure to extreme heat and temperature,

No: 12456 Customer’s Name Product / Model Serial # Dealer’s Name Purchase Date Invoices Details

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

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AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

AL SULTAN MOBILES IS A PART OF THE AL SULTAN GROUP

Offices 1234, 11th Floor, 22nd Street, Deira,Dubai, United Arab Emirates. P.O. Box 2444.

Tel: +971 44 44 44 44 Fax: +971 44 44 44 43 info@sultanmobile.com

Looking Forward- New Needs & New Technologies

Our People The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects.

The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects.

Deira

Jumeirah The HTA is in its 22nd year of publishing high quality articles, books, essays, documents, historical photos, and links, screened for content, for a broad range of historical subjects.

Al Qusais Al Barsha

Bur Dubai

This concept, called SkinDisplay, employs advanced piezoelectric technology, which stiffens materials using electricity. In this way, you could press your finger down on the back of your phone and the raised letters would form an imprint that allows you to read your texts in a more tactful manner! This technology also has rather obvious applications to Braille reading systems for blind people

AL SULTAN GROUP

Offices 1234, 11th Floor, 22nd Street, Deira,Dubai, United Arab Emirates. P.O. Box 2444.

Tel: +971 44 44 44 44 Fax: +971 44 44 44 43 info@sultanmobile.com