Emotional intellhandout

Emotional Intelligence NAPO GOLDEN CIRCLE

Presented by Christine Casper CM&M, Inc. Communication, Motivation & Management, Inc., 146 Whig Street, Dennis, MA 02638 508-385-9996 chriscasper@comcast.net www.cm-minc.com www.chriscasper.com

Emotional Intelligence

Reflections

Exercise

Definition Emotional Intelligence is the ability to sense, understand, manage, and apply the information and power of emotions as a source of energy, motivation, connection and influence.

Reflections

Exercise

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Emotional Intelligence

Objectives Understand Emotional Intelligence Identify specific strategies and techniques for managing your emotions Learn how to deal with others Optimize your potential Create a culture of trust, commitment, authenticity, and effective decision making

Reflections

Exercise

Benefits Use emotions to improve and guide your thinking Have well-honed timing to inspire, lead, influence, and confront issues Stay connected to yourself – not get caught off guard by emotional triggers Create an environment for team members to leverage their potential Learn breakthrough strategies to produce organizational success

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2

Emotional Intelligence

Reflections

Exercise

Model for Emotional Intelligence

Self Awareness Self Management

Flow

Personal Leadership

Self Motivation Interpersonal Management

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Emotional Intelligence

Reflections

Exercise

Self Awareness Accurately identify and understand feelings and emotions

Disciplines

Attributes

Use senses Locate and name feeling: → “I feel” Express self Journal Know your intentions Seek input from others Reflect

Continually self appraising Highly confident Authentic Receptive to feedback Able to maintain perspective

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4

Emotional Intelligence

Reflections •

Look at object near you. Now close your eyes. Recall the size, texture, shape, etc. When recalling it in the future – do so by image.

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What makes you unique?

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Describe your best “best self”.

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Make a list of emotions you have felt over the past two days.

Exercise

Self Management Use your understanding of feelings to reason well.

Disciplines

Attributes

Identify values

Open to change

Accept responsibility

Effective in mood management

Anticipate

Consistent in stress management

Pre-plan directions

Intentional

Do regular check-ins

Productive

Take a six second break

Manifest reasoned & reasonable behavior

Monitor self talk Frame Be thoughtful in decision making Physically prepare - move

- deep breathe

Find the humor

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5

Emotional Intelligence

Reflections •

Are you effective? Can you change things?

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Face your fears. Fear truly has a direct impact on your ability to tap into your EI, to be creative and to be productive. This is an uncertain world. Write down your three greatest fears.

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Think of a time you dealt with a setback. How did you do that?

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Make a list of the negative emotions you are carrying. Where in your body are you holding them? What do they look like? Picture yourself taking hold of that emotion, and examining it. Ask that negative emotion what it is trying to tell you and what you should be learning from it. Then deal with it by blending it into new emotions or by letting it float away or crumbling it up. After feeling the release, replace it with a desired emotion.

Exercise

Process Event : What happens

Behavior : What to do

Senses - Cue

Examine intentions

Emotions - I feel

Monitor self talk

Automatic thoughts

Manage response

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6

Emotional Intelligence

Reflections

Exercise

Self Motivation Focus the power of your emotions on a purpose. Narrow the range between your intentions and actions.

Disciplines

Attributes

Visualize

Optimistic

Set goals with targeted tasks

Able to delay gratification

Affirm

Committed

Consciously associate

Energetic

Prioritize

Resilient

Develop a network

Personally powerful

Generate emotions

Assertive

Design environment

Independent

Incorporate music

Confident

Move

Happy

Renew

Action – oriented

Continuously learn

Follows through

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7

Emotional Intelligence

Reflections

• Do you look forward to each day of your life?

• Write your epitaph in one sentence.

• What is your definition of success? What does it look like? What does it feel like?

Allow the feeling to flow all over you.

• Sketch a picture of: happiness, dream, fear, leader, presence, and time. Now make a story out of these visuals.

Exercise Interpersonal Management Recognize and appropriately respond to the emotions and feelings of others.

Disciplines

Attributes

Anticipate Use senses Attune Listen Trust Empathize Reflect Be congruent Disclose Draw others out Assert – set limits Do something kind

Compassionate Intentional Trustworthy Skilled in: • Constructive discontent • Conflict management Has meaningful relationships

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8

Emotional Intelligence

Reflections • How do you influence others?

• How many successful changes has your organization implemented?

• Who do you trust? Why?

Exercise

Leadership Create and communicate vision and passion to assist individuals and organizations in optimizing their potential.

Disciplines

Attributes

Be a coach, have a coach

Humble

Get new tools

Intuitive

Keep an idea journal

Strategic thinker

Associate with creative people

Optimistic

Be enthusiastic

Credible

Write vision / goals

Trustworthy

Communicate vision regularly

Able to:

Celebrate

Articulate Connect Create relationships Influence Persuade

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9

Emotional Intelligence

Reflections •

Think of a leader, manager who has moved you in a positive way – how did they do that?

Exercise

Flow Living the life you want to live. Knowing your destiny and gliding towards it peacefully.

Disciplines

Attributes

Autonomous

Peaceful

Intentional

Joyful

Authentic Grateful Aligns actions with values

Unflappable Connected Balance among physical, spiritual, mental, social, emotional and creative selves

Fulfills personal needs Does not act based on the opinions of others Rarely settles

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10

Emotional Intelligence

You are the master of your unique fate. You know optimal happiness on your experiential journey.

Reflections

• Are you doing what you want to do in life?

• How do you celebrate – life, events?

Exercise Model for Emotional Intelligence

Self Awareness

Self Management

Flow

Self Motivation

Personal Leadership Interpersonal Management

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11

Emotional Intelligence

Reflections

Exercise

Emotional Intelligence Self Awareness

→

I am authentic

Self Management → Self Motivation

I am intentional →

I commit →

Interpersonal

I have meaningful relationships

Leadership

→

I inspire

Flow

→

I live

Reflections

Exercise

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12

Emotional Intelligence

Then “Oh, if I could by chance try again I would learn what my uniqueness was and express it.

I would vision my destiny and commit to create it.

I would enthusiastically follow my head and my heart.

And, I would bring you along to dance with me on the journey.”

Christine M. Casper

Now I know what makes me unique and I express it.

I vision my destiny and am committed to creating it.

I enthusiastically follow my head and my heart.

I bring ________, _________, _________ along to dance with me on the journey. ________________________, ___________ Signature Date

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Communication, Motivation & Management, Inc. Christine Mockler Casper is one of world’s leading experts on Emotional Intelligence. She has worked with hundreds of companies and thousands of individuals to increase their capacity to achieve operational excellence through Emotional Intelligence. She is a sought-after international public speaker who enthusiastically conveys information while modeling leadership principles necessary for strategic success in today's global economy.

Christine is the author of From Now On With Passion: A Guide to Emotional Intelligence, which has been awarded Book of the Year. Christine has had the opportunity to interview and work with many of our nation’s top business leaders including Warren Buffet, Bernie Marcus and Robert Mondavi. She is president of Communication, Motivation & Management, Inc., (www.CM-Minc.com) an international training, consulting and coaching company. Her programs have been delivered to more than 400,000 including clients such as Fidelity Investments, J.P. Morgan Chase, and General Motors. She makes regular network appearances including Fox News, PBS, Good Day New York, NBC 10 and NBC Daytime.

Keynote Speaker, Author, Coach and Consultant Contemporary research has proven that happiness and success – in work and in personal relationships - depends more on Emotional Intelligence (EI) than on IQ. You can build your EI and put the creative power of your emotions to work for you by recognizing and overcoming self-imposed obstacles to growth, understanding and managing your feelings, and choosing how you respond to the emotions that motivate others. Developing your EI will enable you to achieve your full potential as an organizational team player, individual, family member, and active member of the community. Raising your EI can help you: • Deal ethically during chaotic and turbulent times • Improve and guide your thinking • Identify your life’s work and express your individuality • Stay calm in times of crisis • Achieve mental and physical well-being • Build and sustain meaningful relationships • Become a more effective and inspiring leader

Courses available:

How Christine has helped corporations:

Managing Ethically During Times of Challenge Emotional Intelligence Leading During Difficult Times Project Management Process Advanced Project Management Quest For Team Excellence Negotiation Competencies Facilitation Skills Power Presentations Advanced Presentation Skills Success Safari Effective Meeting Skills Managing Stress Conflict Management Effective Decision Making Time & Stress Management Managing Information Overload Optimizing Potential Through Time Planning Phone: 978.686.8989

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“I cannot imagine a more powerful experience.

I am motivated and know our organization has the power to make needed changes as a result of today.” – State Street Corporation “Chris challenged me to reflect on my strengths and areas requiring further reflection, in a manner which is very rewarding and insightful.” – J.P. Morgan Chase & Co. "Chris is a dynamic presenter. She brings a great deal of enthusiasm and relates the material to both a business and a personal perspective." – Allmerica Financial

Fax: 978.974.0794 •

Email: info@cm-minc.com

Thank you for the opportunity to provide you with an overview of CM&M.

Communication, Motivation and Management, Inc., (CM&M) is an international consulting and training company whose principals have extensive backgrounds in marketing, management, sales and training. CM&M is dedicated to providing effective and targeted consulting, design, training and executive coaching of the highest quality. Clients include State Street Corporation, Sprint, Bright Horizons, UMass Medical Center, Fidelity Investments, Compaq, General Dynamics and General Motors.

Attached you will find a brief description of the following offerings: Project Management Process Advanced Project Management Quest For Team Excellence Emotional Intelligence Power Presentations Advanced Presentation Skills Success Safari Managing Stress Effective Meeting Management Optimizing Potential Through Time Planning Decision Making Conflict Management Leadership Breakthrough to Excellence Communicating With Impact Listening for Performance Projecting a Positive Image Managing Information Overload Executive Coaching Negotiating Competencies We look forward to working with you on these programs or other services including: Keynote Addresses, Sunrise Seminars, Coaching, and Consulting.