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Hartley Hospital Welcome Booklet
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Hartley Hospital Welcome Booklet
YOUR JOURNEY 05
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A warm welcome
Planning my day
Getting more help
Getting settled in
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Why am I here?
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My plan of care
Care review
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Support services
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When my stay ends
Success stories
About Mersey Care
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Quick guide
Hartley Hospital Welcome Booklet
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Hartley Hospital Welcome Booklet
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A WARM WELCOME From everyone here at Hartley, welcome to our friendly hospital. It’s a modern, no-smoking building that has been designed to make you feel safe, secure and comfortable. From your very first day, our caring team help you work towards a successful recovery, while making your stay as short as possible.
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Hartley Hospital Welcome Booklet
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GETTING SETTLED IN On your first day, you meet our friendly team and we put a Named Nurse in charge of your care. We show you your room, the ward, family room and other areas - and you also see a doctor for routine checks. We give you a locker for your belongings and explain some rules that help keep everyone safe. Find out more about this on pages 30-31.
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Hartley Hospital Welcome Booklet
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Hartley Hospital Welcome Booklet
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WHY AM I HERE? You’re here to receive care for the mental health difficulties you’ve been experiencing. If you’re here voluntarily, you can ask to leave the building when you wish, but you may need to see a doctor to make sure you’re safe to do so. If you are here under the Mental Health Act, you can only leave the hospital when a Consultant Psychiatrist allows you.
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Hartley Hospital Welcome Booklet
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MY PLAN OF CARE Our team works with you to understand your mental health needs. We create a care plan with you – setting out your goals, medication and how we’ll work towards your recovery. Your Named Nurse will give you a copy of your care plan and we update it weekly with you, so you’re always receiving the most suitable care for your needs.
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Hartley Hospital Welcome Booklet
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CARE REVIEW You have weekly review meetings with the team of healthcare experts in charge of your care. Together, you look at your care plan, see if it’s working for you and make any changes that may be needed. It’s your chance to say if you have any needs that have not been met. We encourage your active involvement in these meetings as it will help with your recovery.
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Hartley Hospital Welcome Booklet
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GETTING MORE HELP
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If you want your family and carers to be involved in your care at the hospital, we can encourage them to take part. Our nurses can arrange for them to be at your weekly review meetings and we’ll regularly check that you’re happy for us to share information about you with them.
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Hartley Hospital Welcome Booklet
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PLANNING MY DAY We encourage you to get involved in a range of different activities – from art and quizzes to using the gym and garden. You can also talk to an Occupational Therapist about the kinds of activities you like to do. Your time here involves therapy and possibly also group therapy – as well as regular reviews of your care and medication.
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Hartley Hospital Welcome Booklet
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Hartley Hospital Welcome Booklet
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SUPPORT SERVICES If you have any concerns while you are here, there are people and organisations you can turn to – and our nurses can let you know how. People known as Independent Mental Health Act Advocates (IMHA) can be called upon to support you. You can also contact the Citizen’s Advice Bureau (CAB), our Patient Advice and Liaison Service (PALS) or the complaints team.
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WHEN MY STAY ENDS When your stay comes to an end – we call it your discharge – we work with you to make sure it’s as smooth as possible. Your discharge is planned at your weekly review meetings so that you’re well prepared. You may be referred to other services, so we let you know who will be involved in supporting you after you leave.
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Hartley Hospital Welcome Booklet
SUCCESS STORIES Brian, what could you say to somebody entering Mersey Care services for the first time that could reassure them and put them at ease? “Normally, when you are going into hospital, you can be quite apprehensive. So the first thing I would say is, don’t be afraid. The people I have met – from the Chief Executive to the Kitchen Porter – have all been friendly, helpful and not at all patronising. They’re a pleasure to get on with. No matter who they are, they are so approachable.”
“I would have absolutely no fear of going into using Mersey Care services.”
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Martin, could you tell us a little bit about your story? “I started off with mental ill-health after my mother’s death. She had a stroke and a heart attack – and I just went to pieces. I heard voices. I just didn’t know what was happening to me. The voices took over and I was wanting to kill myself. I’ve got a Community Psychiatric Nurse (CPN) and I’ve got my Psychiatrist. Now I think I’m getting there. I’m doing voluntary work on Core 24 and I’m loving it to pieces.”
If someone is entering Mersey Care’s services for the first time, what sort of reassurance can you give them? “All the staff and volunteers are very helpful, very approachable. With mental health, you’re frightened to talk about it but Mersey Care is excellent. They encourage you to talk to more people about your mental health problems, when you’re ready – and to open up when you feel comfortable. I love working for Mersey Care, I just can’t get enough of it.”
Hartley Hospital Welcome Booklet
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Shaun, could you tell us a little bit about your story? “Seven years ago, I was addicted to drugs. I was an alcoholic, I tried to kill myself – all the usual stuff when you’re in the depths of despair. I didn’t know whether I was coming or going, but something clicked in me. I admitted that there was something wrong and I knew that I had to do something about it. So, I went to Alcoholics Anonymous. They helped me a great deal - they saved my life. Then, through them and other connections, I was advised to do some volunteering for Mersey Care and Ambition Sefton, which I thoroughly enjoyed.”
“There are so many experienced staff and people who have been through it like myself.”
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“I found that with my life experience, I was connecting with service users really well. Mersey Care put me through my NVQ for Health and Social Care while I was volunteering, which I loved. Then we looked at getting a job in Mersey Care. I love it, having Mersey Care NHS on hand. The Life Rooms were instrumental in directing me to what I could do to stay well.”
If someone is entering Mersey Care’s services for the first time, what sort of reassurance can you give them? “It’s very scary, it’s really scary, admitting at first that you have a problem, but I can reassure anybody that comes into Mersey Care that it really isn’t as bad as all that. There is hope – and everybody here has been so good to me. There’s help in all sorts of ways. I think the main thing is not to hide away with it and to come and talk to somebody.”
Hartley Hospital Welcome Booklet
ABOUT MERSEY CARE NHS FOUNDATION TRUST Mersey Care provides services for mental and physical health, learning disabilities, addiction management and acquired brain injury.
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We serve 11 million people at services across 124 sites. It’s our ambition to strive for perfect care for everyone we serve. We’re taking a number of steps to achieve this, including our award winning ‘No Force First’ approach to avoid physical restraint of service users. And we have appointed mixed skill professionals so we can also care for people’s physical wellbeing while they stay on mental health wards.
WE SERVE 11 MILLION PEOPLE ACROSS 124 SITES.
Hartley Hospital Welcome Booklet
ABOUT HARTLEY HOSPITAL A modern, comfortable, state-ofthe-art building, Hartley Hospital is purpose built to provide the highest standards of care and give services users, privacy, dignity and a positive experience. It has two 20-bed wards, an assessment suite and a range of community services and outpatient clinics.
PURPOSE BUILT, MODERN AND COMFORTABLE.
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Our facilities • Private en-suite rooms for all service users • Shower and TV with every private room • Temperature control in private rooms • Shared bath • Laundry room • Family room • Visiting room • Spirituality room • Café • Telephones • Computer suite with internet access • Dining room (special diets on request) • Beverage bay and drinks machines • Gym • Therapy and activity areas • Secure garden and outdoor areas • Hairdresser • Access to learning in The Life Rooms
Hartley Hospital Welcome Booklet
QUICK GUIDE
ck i u q on’s Hartley r t a M e to guid ital Hosp
Why am I here?
Can I smoke?
You’re here to receive care for the mental health difficulties you’ve been experiencing.
How long will I be here?
For everyone’s health and safety, Hartley Hospital is a no-smoking building, and this includes vapes and e-cigarettes. Visitors would have to leave the hospital grounds if they wanted to smoke.
From your very first day, we work with you to get you well as soon as we can – and to make your stay here as short as possible.
Can I leave the hospital during my stay?
When will I eat?
If you are here voluntarily, you can ask to leave when you wish, but you may have to see a doctor first. If you’re here under the Mental Health Act, you will need the permission of a Consultant Psychiatrist to leave the building.
We’ll let you know mealtimes when you arrive on the ward. We can cater for special dietary needs. There are also drinks machines and a ‘beverage bay’ in the hospital.
When can I see my family, friends and carers? We’ll let you know visiting and telephone call times when you arrive. We are flexible with mealtimes so you can eat with visitors too. We also encourage involving your family/carers in your care at the hospital, if you wish.
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What can I bring in? You can bring in clothing and toiletries. We give you a property list when you arrive so we have a record of what you’ve brought with you. Service users can bring in electricals items, if they are new or within 12 months of purchase. However, older items will require PAT testing before use. Individual risk assessments will also be carried out if it’s thought that someone having a particular item could be a risk.
Hartley Hospital Welcome Booklet
Are my valuables safe?
You have a locker where you can safely store your belongings. Please let us know if you bring in or send home valuable items, so we can add them or take them off your property list.
What about money?
How will I know if I’m getting better? You’ll have a care plan and weekly review meetings with the team that’s looking after you. In the meetings, we’ll look at your progress and make any changes to your plan that are needed.
If service users bring in large amounts of money, we encourage them to store it in our finance department and make withdrawals as needed. If anyone refuses to store it in the finance department, they have to sign a disclaimer form. There are individual safes in the bedrooms for service users’ use.
How will I spend my time here?
What can’t I bring into the hospital?
What if I’m not happy with my care?
For everyone’s safety, we have a list of restricted items that are not allowed in the hospital. See the list below. This list is also displayed on the ward.
Restricted items These items are not allowed in Hartley Hospital: • Keys • Cigarettes and lighters • Mobile phones and smart watches • Scissors, tweezers and sharp objects • Chewing gum Please ask your visitors to come to the hospital with as little as possible and to leave their items in their vehicle, if they have one.
Who will be looking after me? You’ll have a Named Nurse and Consultant Psychiatrist in charge of your care. And there may be others involved too. There will also be nurses and support workers on the ward to help you.
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As well as therapy and possibly group work, we encourage you to get involved in a range of different activities that will help in your recovery – including art, quizzes, exercise and learning.
You can get support from an Independent Mental Health Advocate or use our complaints service or Patient and Liaison Service. We also have feedback questionnaires and hold regular Patient Forums.
How will I know when I’m ready to leave? This will be planned and prepared for in your regular care review meetings – and we’ll work with you to make sure you’re supported in taking the next steps after you leave.
What is PALS? Our Patient Advice and Liaison Service can help you try to resolve issues – providing help, advice, support and information – PALS cannot investigate complaints, give legal advice or provide clinical advice. You should try to raise any issues with ward staff in the first instance, but if you want more assistance, ask to speak to a PALS officer. You can telephone PALS on 0151 471 2377 or freephone 0800 328 2941. You can also email: palsandcomplaints@ merseycare.nhs.uk. Or you can write to: PALS Office, V7, Kings Business Park, Prescot, L34 1PJ.
HARTLEY HOSPITAL Hartley Hospital 1b Curzon Road SOUTHPORT PR8 6PL Telephone: 0151 473 0303 (via Mersey Care’s 24-hour switchboard)
www.merseycare.nhs.uk