Juniper Viva Voce Winter 2017

VOCÉ

THE ‘LIVELY VOICE’ OF JUNIPER

Snakes alive!

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Joining generations P9

PSC Week 2017 P 13

WINTER 2017

New hub takes shape P 15

Viva Vocé is the “lively voice” of Juniper Inside you will find news from around Juniper, as we celebrate a good life for all our people!

About Juniper

Vision A good life for all our people.

Mission To enhance the independence, spiritual fulfilment and enjoyment of life of older people through care, accommodation and support services.

Values Juniper embraces core values to direct and guide our actions, and reflect the Uniting Church ethos.

Welcome is being warm, friendly, gracious, empathetic to all, and open to new ideas.

Respect is valuing people for their uniqueness and being just and honest in our dealings.

Compassion is caring for others and responding to need using the highest standards to provide comfort and enable healing.

Hope is looking forward with confidence and expectation.

Contact details Juniper Central, 313 Main Street, Balcatta WA 6021 PO Box 810, Balcatta WA 6914 t: 9240 0313 f: 9240 0329 e: juniper@juniper.org.au w: www.juniper.org.au

Juniper is a Christian, values driven, community benefit organisation that excels in social enterprise for the benefit of the whole Western Australian community.

Our antecedents first welcomed residents in 1949 and we have now grown to more than 1,600 staff and 500 volunteers who work to enhance the lives of more than 4,000 Western Australians.

Have something to share?

If you have a story idea or want to share your news, email vivavoce@juniper.org.au or write to: Viva Vocé, Juniper, PO Box 810, Balcatta WA 6914.

Submissions may be edited for space or clarity and photographs submitted by email only may be reproduced.

For more information, email vivavoce@juniper.org.au.

School Holidays Term 2 Break Saturday 1 July to Sunday 16 July Term 3 Break Saturday 23 September to Sunday 8 October

What’s On NAIDOC Week 2 to 9 July Father’s Day 3 September

If you wish to join our mailing list, please email us at: vivavoce@juniper.org.au.

We respect your privacy. If you would prefer to not receive further material from Juniper, please call or email vivavoce@juniper.org.au.

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VIVA VOCÉ

AUTUMN 2017

FRONT COVER We’re wrapped in Winter ...see page 10!

Vaughan’s message I recently spent a morning with the Juniper executive team listening to a presentation from Dr Daniel Goleman, a US expert on Emotional Intelligence. Goleman works on the proposition that successful leaders are better known for their emotional intelligence than just their intellect and pitches his efforts towards encouraging businesses to use emotional intelligence as an enabler to success.

While there is some new information available via the neurosciences concerning how our brains actually function, as well as the creation of new terms or expressions to describe behaviours that we already know or understand, I was struck by the many truisms expressed during the presentation concerning the behavioural characteristics that make us better people.

For example, it’s fairly obvious that the way we manage ourselves and our relationships are the skills that distinguish us. In a work environment these soft skills might include: • • • •

Working well as a member of a team Providing clear effective communication Adapting well to change Engaging in effective interactions with a wide variety of people; and • Thinking clearly and solving problems under pressure.

However it was the broader questioning of individual capability that I found most interesting because it applies to all of us regardless of our setting. For example: • Are you usually aware of your feelings and why you feel that way?

• Are you aware of your limitations as well as your personal strengths?

• Can you manage your distressing emotions well e.g. recover quickly?

• Can you adapt smoothly to changing realities?

• Can you usually sense the feelings of the people you interact with and understand their way of seeing things?

Theses core skills of self-awareness, selfmanagement, empathy with others and strong social skills are relevant not only to the business community but to all of us. When put together, these skills translate into the formation of caring and capable communities that are at the heart of a civil society. And that’s something that we all need.

Chief Executive

Good luck Kim! We wish Kim Rungkon, Juniper’s Relief Trade Chef, the best of luck at this year’s ACSA Excellence in Care Awards. Kim has been nominated for an award in the Trainee category, recognising her talent and dedication during her three year apprenticeship with Juniper. Kim was the first Apprentice Chef to ever work with Juniper, studying at the former West Coast Institute one day a week and working at a variety of Juniper facilities as a Relief Apprentice Chef, for the remaining days of the week. In October 2016 she completed her Certificate III in Commercial Cookery

and now works for Juniper as a qualified Relief Trade Chef.

Congratulations on your well-deserved nomination Kim!

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Vision for aged care in Perth’s south revealed Construction of our new 100-bed residential aged care facility in Perth’s southern suburb of Martin has commenced.

Chief Executive Vaughan Harding said the project was a significant investment by Juniper as we work to double our capacity to respond to growing community need for aged care services.

“This exciting development will bring high quality residential accommodation, designed to provide a full continuum of care to frail, older Western Australians,” he said.

“In addition to creating more opportunities for employment in the aged care sector, the new facility will provide cutting edge amenities with a focus on quality design and construction.”

Approximately 120 new jobs will be created by this service –

Snake at the gate!

ranging from multi-skilled carers, allied health workers and nursing staff and management roles.

Mr Harding said the new facility will become an intrinsic part of the local community.

“The building is designed to complement the area’s semirural character with a special emphasis on the site’s historic use for horse agistment, a theme

reflected in the architecture of the building and its materials, and other proposed treatments such as exterior fencing and a planned central entrance artwork,” he said.

Construction of the development, located at the corner of Gosnells Road West and Lewis Road is expected to take 12 months, with completion by spring 2018.

Manager of Juniper Guwardi Ngadu in Fitzroy Crossing, Elvira Even, had quite a surprise recently when the local children found a large River Python in a drain, just 100 metres from her front gate!

Very proud of their catch, this happy group released the harmless python into the creek further down Geikie Gorge Road, where it bolted into the water as fast as lightning.

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Farmyard fun Juniper Riverslea’s courtyard became a farmyard recently when Farmyard on Wheels pulled in for a visit. Residents were delighted to feed and cuddle the chickens, ducklings and guinea pigs. A Shetland pony, alpaca and a very woolly sheep also made an appearance, not forgetting the goats who had a particularly good time, giving the garden a good pruning during their stay!

The visit was organised by Therapy Assistants Helen Armstrong and Glenda Collins, and made possible through the generosity of staff, families and friends who support Juniper Riverslea’s raffles during the year.

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A little time with Lily goes a long way Every Monday and Wednesday a little furry friend named Lily pops in to Juniper Trinity to spend some quality time with her friends.

Celebrating 20 years of volunteering On May the 12th Kath and Les Crosby celebrated 20 years of volunteering at Juniper Bethshan. This generous couple come to see residents every Friday for sing-alongs and other activities. Thank you Kath and Les, for your dedication and kindness.

Another great day of corporate volunteering Juniper is very fortunate to have corporate volunteers from a number of different organisations, visit our sites to tackle a whole variety of jobs. On the 5th of April a group of Woodside volunteers arrived at Juniper Rowethorpe, taking on all sorts of tasks from sanding and staining tables to gardening, woodwork and even a little bit of knitting with one of the craft groups! The productive day ended with a fun game of lawn bowls with residents.

Thank you to the Woodside volunteers for your fantastic work and to Volunteering WA for making it possible.

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Her owner is Therapy Assistant Joanne Hearle and this happy puppy gives and receives a whole lot of love as she visits residents and staff for cuddles or some peaceful one-onone quiet time. Lily even joins in with a game of bingo now and again! She certainly knows how to brighten everyone’s day.

Focus on Juniper Access Offering support, information and much-needed advice to prospective residents, clients and their families, the Juniper Access team are the gateway to our residential care facilities and home care services.

Based at Juniper Central this busy team of five consists of Access Manager - Kerry Green, Access Coordinator - Louise Tremble, Access Liaison Officer - Lynne Hayward, Access Clinical Liaison Officer - Deborah Niedzwiecki and Georgina Terry has just joined the team as Access Administration Support.

Juniper Access was established in November 2015 with the aim of providing timely support and information to prospective residents and their families.

Another focus is to improve the overall efficiency of managing the Juniper Residential waitlisting and admissions services.

This streamlined approach has made life much easier for prospective residents, their families/representatives and external health professionals.

It also supports our facilities, who previously managed their own individual admissions and enquiries.

“Not only have we improved how we fill vacancies we are also building strong relationships in the sector as well as internally with staff from our facilities,” said Kerry.

Taking an average of 100 phone calls a day, in addition to emails and unplanned “walk-in” enquiries, there is rarely a dull moment in Juniper Access.

“It can be a challenge but I think the time we give to people who need it, is what sets us apart.”

Front left to right: Kerry Green and Louise Tremble Back left to right: Lynne Hayward, Deborah Niedzwiecki and Georgina Terry Last year the team sent out 1866 application packages with a return rate of 62% and 401 confirmed residential care facility admissions.

As of February this year, the Access Team also began providing support to prospective clients and their families for our home care services.

Kerry says she is most proud of the level of customer service the team is achieving, despite the high volumes of traffic they are dealing with each day.

“We are here to support people on their journey to finding a place in aged care. It’s quite

often an emotional and stressful time and some calls can last for 30 minutes because they need someone to talk to or they just don’t know where to start,” she said.

“It can be a challenge but I think the time we give to people who need it, is what sets us apart.”

For further information on accessing Juniper Residential or Juniper Community services do call 1300 313 000 or email access@juniper.org.au and a friendly Access Team member will be happy to assist you with your request.

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ANZAC DAY 2017

Juniper commemorated ANZAC Day with a number of special events.

Here are a few pictures of this important day.

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Joining our generations Students from Weld Square Primary School and the residents of City of Bayswater Hostel have been enjoying quality time together during regular, scheduled visits over the last few months as part of a special Personal and Social Capabilities curriculum project.

While the school has a longstanding relationship with the Bayswater care facility, this is the first time the same groups of students have visited the residents regularly over an extended period of time, fostering a sense of familiarity and opportunities for relationship building.

Evidence across the world shows there is much to be gained from intergenerational programming, presenting rich learning opportunities for younger

people and health benefits and a renewed sense of wellbeing amongst older generations.

The Year 5/6 students arrive in groups of five or six each Tuesday and play a variety of games with residents during their stay such as dominoes, card games and Connect Four and conclude with the students serving residents tea and biscuits.

Therapy Assistant Liz Roberts said the residents looked forward to the visits, sometimes asking for the students when they are not there.

“They love their time with the children – it reminds them of their youth,” she said.

“We have also been able to visit the students at their school which everyone very much

enjoyed. Our residents couldn’t believe how much classrooms had changed since they went to school!” she said.

School Principal Glen Cookson said it was important for our youth to stay in contact with older generations.

“It is also a practical way for students to develop personal and social skills while connecting in a positive way to their local community,” he said.

“The kids love it, the residents love it and so it is a mutually beneficial arrangement. It’s great to see our kids become more confident each week as they interact with the residents and it’s a wonderful opportunity for them to do something meaningful.”

“The kids love it, the residents love it and so it is a mutually beneficial arrangement.”

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Wrapping up for winter The trees in Juniper Gardens are all ready for winter thanks to the busy Knitters & Natters group from Juniper Hilltop. The dedicated knitting group have knitted so many scarves lately, even the trees at Juniper Gardens have something to protect them from the winter chill!

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Pickled Ladies return to Juniper Gardens The Pickled Ladies from Juniper Trinity were back at Juniper Gardens, making the most of the April sunshine and picking the abundant olives, and also some herbs and fruit.

A wonderful initiative run by Therapy Assistant, Julie Whittle, The Pickled Ladies formed about nine years ago, pickling a variety of fruit and other produce, using old family recipes.

“Many of our residents grew up in a time when pickling was a part of

everyday life and seasonal fruits and vegetables were preserved for the rest of the year,” said Julie.

“We had another lovely time at Juniper Gardens picking the olives which had a bloom on them like black grapes! It was a great sensory experience for everyone.”

The olives were soaked for 21 days, using a traditional Sicilian recipe before being bottled in a variety of marinades with plans to sell them at the next Juniper Trinity fete.

Rochelle’s winter gardening tips

Our Juniper Gardens Coordinator Rochelle Heath shares some tips for keeping up a productive garden in the winter.

Remember to turn off your sprinklers! The total sprinkler ban came into place 1st June, so turn off your retic and hand water only what is needed. Reduce your watering of pot plants - they don’t need much and will suffer from too much kindness.

Prune roses in July. Prune away 2/3 of the growth and open up the centre of the roses and remove all foliage. Don’t fertilise until the first shoots appear.

Prune deciduous fruit trees by removing last year’s growth by about one third.

If you are planting in winter, try Asian greens, silverbeet, spinach, carrots, celery, beetroot and turnips. For herb gardens - plant parsley, dill and coriander.

If it’s too rainy to get in the garden, winter is a great time to clean and sharpen all your gardening tools in the shed. Spray all joints with lubricant and linseed oil all wooden handles. Ensure all handles are secure.

Winter is the time to plant roses, deciduous trees and shrubs. You will find many barerooted varieties available at this time of year.

Fertilise with liquid fertiliser in winter, it’s easier for the plants to absorb at this time.

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Pastoral Care Reflection with Adrienne Inch I have been enjoying the mild and dry transition from summer to winter this year. Autumn days have been sunny and warm and create the impression that winter is a long way off. Until today. Suddenly it is very windy, there have been several heavy showers of rain and it feels cold.

The reality of winter comes as a bit of a shock with little warning.

In our lives, sudden change can be welcome, or can come as a bigger shock. We are unprepared, we don’t anticipate what’s coming and we can struggle to live in a new, altered situation. What we have known is no longer the same – the familiar, comfortable and secure things are shaken up. The new has arrived and it is different to what we were expecting, we feel the discomfort of it and we wonder how we’ll cope. What will the change bring to our lives? How will the familiar and comfortable be found again?

Perhaps like winter, change is inevitable. But being prepared for it is not. In the midst of transition and change we can hold on to the people and activities that give us meaning and the values that are important to us. If these are challenged, we can move forward with the hope that the new will bring as much, or more meaning than what we had previously. And we may need patience to endure whilst the new transforms into the familiar.

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Italian speaking rosary group An Italian speaking rosary group has been formed by Pastoral Care Coordinator Elaine Ledgerwood at Juniper Ella Williams, involving the Italian Catholic residents living with dementia. These residents have a strong cultural and spiritual history, previously saying the rosary regularly with family or at the local Church.

With the involvement of Italian volunteers from the local Catholic Parish, several residents were reluctant to participate initially, saying, “they could not remember”. However, as the group said the rosary together in their own language, it became apparent that their memories were stimulated by the familiar pattern of prayer and singing. Residents were calmer and smiled as they participated in this sacred activity and on occasion, family members have joined in too.

Our Rosary Group volunteers with Pastoral Care Coordinator Elaine Ledgerwood at a thank you morning tea.

Pastoral and Spiritual Care Week 2017 For the first time at Juniper we celebrated Pastoral and Spiritual Care Week across the State. Morning and afternoon teas for staff (and at some sites for residents too) were hosted by the Pastoral Care Team and each staff member received the gift of a coffee mug with our own butterfly logo and the words: ‘With you on the journey’.

Here is a selection of photos of the people and events of Pastoral and Spiritual Care Week 2017.

Building strength through exercise Juniper Physiotherapist Daniel Kam, is trialling a new TRX Suspension exercise training program to help City of Bayswater Hostel residents with functional strength building.

TRX stands for Total Body Resistance Exercise – a type of suspension training, focusing on movements of the body using a sling/belt-like piece of equipment.

The exercises are designed to build core muscles and increase strength.

“It’s difficult for people living in residential aged care to get to the gym and stay active, yet exercise training is a highly effective way to decrease or manage the risk of chronic disease or disability,” said Daniel.

Daniel introduced the program in April and has received positive feedback from many residents.

“We are slowly introducing different functional exercises to the repertoire for specific residents, at appropriate levels and with close supervision,” he said.

“This type of functional training becomes more important for older adults because of its likeness to daily activities.”

Daniel says it’s important to expand the “toolbox” and explore new and innovative ways of exercising in aged care.

“There is no one piece of exercise equipment that is suitable for all clients. It’s all about tailoring to the individual,” he said.

Rock’n’roll fun in Balcatta The super sounds of the 50s and 60s boomed out at Juniper St Andrew’s as we enjoyed a fun dance with all our friends. These snaps show that a great time was had by everyone! A big thanks goes to the St Andrew’s team who made the day very special.

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Kimberley build update Work started in April on the creation of our innovative aged care service hub in Kununurra.

The project is a major boost and, when complete early next year, it will bring important infrastructure and services to the town and wider community.

“Over the coming months we will see the creation of a modern facility that will serve as a ‘onestop-shop’ for aged care services designed to meet community needs and aspirations,” Chief Executive Vaughan Harding said.

“The project will help stimulate local employment, career pathways and future opportunities for student placements.”

Designed for local conditions and climate, the hub’s responsive amenities include

accommodation; activities and alfresco areas; a medical consulting room and nurses’ treatment room for residents and community clients; and there are plans for five onsite staff accommodation units.

Crafty work brings dementia support Community Support Worker, Michelle Gilmour from Juniper’s home care team in Northam, is using her crafty talents to forge better connections with clients living with dementia.

Juniper’s Northam Home Care team has been developing a resource library specifically for clients with advanced dementia as a means of improving communication and interaction during home care visits.

In addition to her many other skills, Michelle is also a talented seamstress and has created a number of colourful sensory items for the resource library that are proving to be a huge success.

Northam Operations Manager Lee-Anne Thomas said Michelle’s sensory craft pieces are a wonderful addition to the dementia resource library.

“Michelle has worked with us for eight years and also has a background in working with people with disabilities. She has drawn on this experience to create these beautiful and effective sensory items that stimulate the senses and create opportunities for conversation and interaction,” Lee-Anne said.

Through the generosity of Northam home care client, Edna McGinty, who donated a variety of materials for the creations, Michelle has made nine new sensory items for Northam and a further supply for the home care clients throughout metropolitan Perth.

“We want to ensure we are catering to the specific needs of our clients living with dementia and so we are very excited to launch our dementia resource library in Northam,” Lee-Anne said.

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Welcome to Juniper A warm welcome to all new staff members who have joined Juniper in recent months in a wide variety of roles. We’d like to introduce a number of new recruits who are also key contacts for you within the Juniper team.

Rochelle Heath Rochelle is our new Juniper Gardens Coordinator, looking after the general upkeep of Juniper Gardens and overseeing the planting and harvesting of produce. She is also responsible for booking and planning events at the Gardens, ensuring residents, families and staff are gaining maximum benefits from this amazing outdoor space.

Rochelle has always been passionate about gardening and has worked on domestic and school gardens, in garden centres, tree farms and propagation. She is thrilled to be working in a community focused role.

“I would love to see Juniper’s residents and clients use the garden more often for regular activities. I also hope to see residents’ families use the garden for special events,” Rochelle said.

Lindy Caporn Lindy joins the Juniper Community team in a newly created position, Business Support and Innovation Manager, looking after the division’s business and administration systems. Lindy is also responsible for finding ways to improve and diversify Juniper’s home care side of the business to ensure sustainability amidst this time of significant change in the sector.

Lindy has previously worked with a small home care provider as Operations Manager and as a self-employed business consultant, providing technical assistance and support to community organisations in the areas of aged care, retirement living, youth and family services and community health.

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She says joining Juniper is the perfect opportunity for her to do what she does best - improving business operations and finding opportunities to grow the business.

“I’m keen to learn and grow professionally and I feel Juniper has a great team to help me with this goal,” she said.

“Juniper Community will face a lot of challenges in the coming years with significant sector reform underway but I think we are up for the challenge and I look forward to ensuring our program is equipped to thrive into the future.”

Dr Gavin Leong Welcome to Dr Gavin Leong who has joined the team at Juniper Rowethorpe Medical Centre. After working at Royal Perth Hospital, Princess Margaret Hospital and King Edward Memorial Hospital, Dr Leong worked as a GP in Huntingdale for 25 years before making the move to Juniper Rowethorpe.

“I was attracted to the professional set up of the Medical Centre and the camaraderie of the staff and other doctors there,” he said.

Dr Leong continues to work in theatre at St John of God Hospital Murdoch and Subiaco as Vascular Surgical Assistant and aims to undertake skin cancer excisions at the Rowethorpe Medical Centre as needed.

“I am looking forward to assisting and complementing the existing excellent GPs at the Juniper Rowethorpe Medical Centre,” he said.

Dr Leong likes to unwind with a round of golf and admits he is a long suffering supporter of the Fremantle Dockers!

Meet the new members of Juniper’s finance team!

To meet the growth of Juniper’s business and the demands of industry reforms this busy department, based at Juniper Central, has experienced some recent changes.

Jayme Graham and Karen Norris have joined us as Accounts Receivable Officers and Roxana Abrahams as Accounts Payable Officer.

Stephanie Lim is our new Accounts Officer, focusing mainly on the ARM system (purchase orders and receipting).

Assistant Accountant Gilly Redmond looks after the end of month processing with a focus on investments, FBT, Juniper Community and Residential.

Pete Lathrope is Management Accountant, responsible for monthly reporting with an emphasis on ILUs, Business Activity Statement (BAS) reporting, ARM templates and residential care.

A single phone number is now available for accounts receivable (e.g. statement) enquiries.

For internal enquiries, call x1807 and for external enquiries please call 6451 6807.

Front left to right: Gilly Redmond, Karen Norris Back left to right: Pete Lathrope, Jayme Graham, Stephanie Lim, Roxana Abrahams

Senior Citizen Partnership Program educates future doctors Curtin University and Juniper are collaborating once again as part of a brand new project for Curtin Medical School’s undergraduate medical course. The Senior Citizen Partnership Program has connected first year medical students with retirement living residents at Bentley’s Juniper Rowethorpe, in a project spanning the entire five year duration of the Bachelor of Medicine, Bachelor of Surgery course.

Residents were invited by the university to sign up for the long-term program which will involve a series of regular scheduled visits from their two allocated student partners. During these visits they are encouraged to share their daily health and wellness issues and their experiences with the health care system.

Senior Lecturer, Dr Ute Hauck, said the program aimed to give students an insight into the daily lives of senior citizens with regards to their health and wellness.

“Students will not be able to offer any medical advice, however they will gain valuable knowledge on how the ageing process affects people and their families. We hope this knowledge will help them in their future profession as doctors,” she said.

Students met their senior partners for the first time at an orientation session held at Rowethorpe’s Sutton Centre on April the 5th.

Curtin University students Jade Frank (left) and Nicole Tan (right) with resident, Jennifer Blencowe

Retirement Living Coordinator Linda Smith said the program would improve interactions between older people and health professionals into the future.

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A celebration of Easter at Carramar

A very special Easter party at Carramar in Morley brought residents together to share in a morning filled with fun, delicious food and the sharing of fond memories.

Occupational Therapist Ellen Ducrow said it was important to celebrate seasonal events like Easter.

“The festive atmosphere that comes with special events brings a buzz and a sense of excitement to the facility,” she said.

An Easter raffle was drawn, followed by a reminiscence session, where residents shared treasured moments of Easter from their childhood as well as memories of Easter with their own children.

“It brought staff and residents together to enjoy special moments, enhancing opportunities for social interaction and feelings of connectedness. Everyone got to know each other a little better as they shared special moments from their past,” said Ellen.

Thank you to Woolworths

Derby for donating a delicious supply of hot cross buns to Juniper Numbala Nunga and Ngamang Bawoona.

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Easter lunch in the Gardens Some of our home care clients celebrated the season of Easter with a wonderful lunch in Juniper Gardens. As the glorious Autumn sunshine beamed overhead, clients wore beautifully decorated Easter hats or bunny ears and dined on a delicious lunch complimented with traditional hot cross buns and of course – chocolate eggs!

Janet Anderson from our Community Outreach & Wellness team also attended with some “Brain Training” activities for everyone to enjoy during the lunch.

Juniper Bus Assistant Chris Wallace said this was a particularly important outing for clients.

“Many have families who go away during the Easter break and so they often spend Easter on their own.

We like to keep our outings interesting and this event is a great way for our clients to stay connected and celebrate Easter with others,” she said.

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Celebrating long lasting love It was a magnificent Autumn morning when Juniper Cygnet resident Lottie Hoskyns and her husband Max celebrated their 53rd wedding anniversary by renewing their vows in front of fellow residents, staff, their daughter Mandy and grandchildren Shinae and Leighton.

In a touching ceremony organised by staff and officiated by Pastoral Care Coordinator, Teresa Beauglehole, Lottie and Max recited their vows, exchanged rings and posed for photos, before cutting their beautiful cake.

Lottie and Max first met in Adelaide and were married in 1964 at a small Anglican church in a little New South Wales town called Manilla.

During the ceremony Teresa Beauglehole said good relationships never stop growing. “Like fine wine they get better with age,� she said.

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Juniper 313 Main Street, Balcatta WA 6021 PO Box 810, Balcatta WA 6914 Telephone: (08) 9240 0313 Facsimile: (08) 9240 0329 Email: juniper@juniper.org.au Website: www.juniper.org.au

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