Engage @ JurongHealth - Issue 24

engage Apr-Jun 2015 | ISSUE 24

@JurongHealth

02-03

Our exciting opening - a recap

14-17

Sizzling hot at our housewarming party

24-25 Grooming Healthcare Colleagues

HIGHLIGHTS

FOCUS

02-03

our exciting opening - a recap!

FOCUS

04-20

IN AND AROUND

21-23

SERVICE QUALITY & SERVICE COMPLIMENTS

On 30 June 2015, we began a new chapter at JurongHealth with the opening of the Ng Teng Fong General Hospital (NTFGH). After five extraordinary years of building our teams, preparation and camaraderie at Alexandra Hospital (AH), months of commissioning and defects check, and multiple rounds of full dress rehearsals, we opened our doors at 8.30am to look after the residents in the west!

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EMPLOYEE ENGAGEMENT

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IN THE PINK OF HEALTH

29 june Writer Clara Chua Editor Tessa Monteiro Editorial Advisor Casey Chang

With the opening of NTFGH, we also closed our chapter at AH when we moved all 19 of our last patients from AH to NTFGH on 29 June 2015. With months of preparation and planning, the Patient Move Committee led by Mr Ng Kian Swan (Assistant Chief Operating Officer for Service Operations and Director of Operations, Jurong Community Hospital) and Dr Quek Lit Sin (Head, Emergency Medicine), engineered a precise and safe transfer of our patients, ensuring that they were cared for with compassion and dignity throughout the transfer as they settled into their new environment at NTFGH.

03 30 june On day one, we opened a total of 365 general/ critical care beds and 76 community beds (located at wards 14 and 15), 80 specialist outpatient clinics and the Emergency Department for walk-in cases only.

To ensure patients and visitors get to the right locations, our Patient Service Associates stationed themselves at lifts, lobbies and outside every clinic floor to lend a helping hand.

Partnering them were our Friends of JurongHealth volunteers who doubled up as greeters and guiders at the main lobby. 80 volunteers will be spotted around our hospitals to assist patients and caregivers with wayfinding.

Led by Mr Foo Hee Jug (Chief Executive Officer), some members of the senior management team also welcomed our first inpatients and outpatients with a healthy apple treat to thank them for choosing us as their healthcare partner.

Level two of Tower A - NTFGH Clinics experienced the greatest buzz. Home to a retail pharmacy, Medical Social Service office, Pre-Surgery Evaluation clinic and future F&B outlets, it is also conveniently linked to our neighbours, Westgate mall and Devan Nair Institute for Employment and Employability as part of J-Walk, URA’s elevated pedestrian network to provide a convenient, sheltered path for the community. Via Westgate mall, patients and visitors can access public transport such as the Jurong East MRT station and Jurong East bus interchange with ease!

In & Around

All Hands on Deck in the Lead-up...

Engage relives the past few crucial months that have culminated in our successful opening of the Ng Teng Fong General Hospital (NTFGH) on 30 June 2015 and closure of Alexandra Hospital (AH) beginning with the slew of Full Dress Rehearsals (FDR) that took departments and our whole hospital by storm.

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March From 23 March 2015 to mid-June 2015, colleagues participated in a series of department and hospital FDRs to familiarise themselves with new patient-centred systems and processes, which include our Electronic Medical Record, EPIC, Visitor Management System and One Queue, One Bill System at all Specialist Outpatient Clinics.

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April The JurongHealth monumental logo was installed at the junction of Tower A - NTFGH Clinics and Tower B - NTFGH Wards on 16 April 2015 to provide an anchor presence for JurongHealth.

On 24 April 2015, tarring of the grounds at the Jurong Community Hospital’s mobility park commenced as we count down to installing ramps, steps, textured surfaces, a taxi, bus and train carriage for the first rehabilitation park that offers lifesized mock-ups to help patients transit back to the community safely and confidently.

In & Around

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May On 18 and 19 May 2015, a mass fire drill was conducted at Tower A - NTFGH Clinics and Tower B - NTFGH Wards to familiarise colleagues with safe evacuation in the event of a fire. The exercise showed key assembly areas and colleagues convened at the respective areas in a good time. Over at the ICU, the exercise included mock patients in beds as the team practiced evacuating safely with nurses from Ward B6.

Between 20 to 22 May 2015, auditors from the Ministry of Health held a Licensing and Inspection audit on our facilities, processes and policies to ensure we were ready to serve our community.

Prior to the inspection, colleagues participated in Licensing and Audit roadshows from 11 to 14 May 2015. Teams who participated include the Emergency Department, ICU, Operating Theatres, Specialist Outpatient Clinics, Wards, Food Service, etc.

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june We received the Temporary Occupation Permit (TOP) for Tower C - Jurong Community Hospital and our two external link bridges to Westgate shopping mall and Big Box on 5 June 2015.

On the same day, the Jurong Community Hospital (JCH) team practiced transferring mock patients to the National University Hospital when they participated in an Initial Response Team full dress rehearsal.

On 9 June 2015, a table-top exercise was also held with partners to simulate a patient transfer from AH to NTFGH to familiarise all with crucial routes and procedures.

Over 10,000 wayfinding and instructional signage were installed throughout June 2015 to offer clear and accurate signage to patients and visitors seeking clinical, allied health and other services at NTFGH and JCH. On 11 June 2015, we also welcomed the bust of our donor, Mr Ng Teng Fong, in honour of his vision, grit and resilience that has helped keep many of his dreams alive. His hopeful spirit lives on to inspire many of his pioneering achievements.

An exercise to practice the safe transfer of patients from AH to NTFGH was conducted on 15 June 2015 involving 40 colleagues from Clinical departments, Nursing, Operations Support Service (Facilities Management, Portering and Security), Service Operations and the Patient Move committee and workgroup ahead of our actual patient move on 29 June 2015.

From 18 to 29 June 2015, 19 patients from Wards 4 and 5 were also moved from AH to Wards 14 and 15 at NTFGH to continue their care at our new hospitals.

in & Around

Navigating around NTFGH and JCH Locate a service easily Fret not if you are still getting a hang of our new hospital!

With eight information and wayfinding kiosks located strategically around Tower A - NTFGH Clinics, Tower B - NTFGH Wards and Tower C - Jurong Community Hospital, visitors can locate a doctor, service or facility easily with the touch of a screen. Maps have been intentionally displayed by levels to simplify searches and assist in locating a service or location accurately. Going forward, all kiosks will be further equipped with near field communication (NFC) function for users to download wayfinding directions directly into their mobile phones. All kiosks are further equipped with a feedback form to allow patients and visitors to share their service encounters with Service Quality conveniently and on-the-go!

Find the nearest kiosk: Tower A

Tower B

L1, lobby L2 (Westgate link bridge and retail area)

L1, lobby L2 (Discharge pharmacy and Big Box link bridge)

Visiting hours in the Ward To ensure patients get to recover in comfort, visiting hours are in place at the Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH) to minimise overcrowding. Known as the Visitor Management System (VMS), each patient is allowed up to a maximum of four visitors during the visiting hours of 12.00pm to 2.00pm and 5.00pm to 8.30pm at NTFGH, and 10.00am to 8.30pm at JCH. These visiting hours apply for all days of the week. Should a patient’s number of visitors exceed four, subsequent visitors will be placed on a waiting list and be notified via SMS once there is an available slot.

Visitors of critically-ill patients can visit their loved ones at all times of the day. Visitors are discouraged from bringing babies or children under 7 years old into the wards or Intensive Care/High Dependency due to their lower immunity.

Beyond managing crowds in the wards, the VMS also allows JurongHealth to perform crucial contact tracing in the event of a pandemic.

Ways Visitors Can Register Their Visit

Go to www.ntfgh.com.sg or www.jch.com.sg to register before coming to the hospitals Register at a Self-Registration Kiosk on arrival (NRIC or passport is required) Approach the Visitor Registration Counter for assistance

Upon successful registration, a registration label will be issued.

Tower C

L1, lobby L2, near LIFE Hub

09 i fr

e n d s of

Jurong H ea l t h part of an integral itals our new hosp

In the lead up to our opening, 80 Friends of JurongHealth or volunteers undertook rigourous training to prepare themselves for their new role. Managed by Community Relations (CR), they are part of JurongHealth’s family and serve as Greeters and Guiders to assist patients and visitors around the Ng Teng Fong General Hospital and the Jurong Community Hospital. A get-to-know-you session was conducted between April to May 2015 to understand their needs and train them on new systems such as the Lobby Management and Visitor Management System.

Playing a complementary role to our patient greeters, volunteers are the first point of contact for many. They were enrolled in Service Quality’s Bringing out the A+ in Us training to further acquaint them with best service practices. As part of their training, they also learnt to manoeuver a wheelchair under the supervision of our physiotherapist and occupational therapist, and had three sessions of wayfinding Full Dress Rehearsals to familiarise themselves with the many areas and features of our new hospitals. We want to say a big “Thank You” to our friendly volunteers!

in & Around

Hosting Community Partners to NTFGH On 14, 20 and 27 June 2015, advisers and grassroots leaders from South West District previewed our Emergency Department (ED), Specialist Outpatient Clinics (SOC), Intensive Care Unit (ICU), Wards, and link bridges at the Ng Teng Fong General Hospital (NTFGH).

Over 258 representatives from Ayer Rajah, Boon Lay, Bukit Batok West, Choa Chu Kang, Jurong, West Coast, Yew Tee and Yuhua GRCs, etc dropped by as Mr Foo Hee Jug (Chief Executive Officer), A/Prof Cheah Wei Keat (Chairman, Medical Board), members of Senior Management and colleagues from Community Relations, Communications and Community led them around our integrated towers to learn about the new, patient-centred features of our new hospitals for the community in the west.

11 Families of staff also visited our new home on 21 June 2015 and toured the ED, SOC, ICU, Wards and internal link bridges to learn about patient-centred features that put the community first.

On 20 June 2015, representatives from the Healthcare Services Employees’ Union (HSEU) also stopped

by NTFGH to tour our facilities. Hosted by Ms Anna Fok (Chief Human Resource Officer) and the Human Resource team, they include Ms Diana Chia (HSEU General Secretary), Ms K Thanalatchimi (HSEU President), HSEU’s Executive Council members and industrial relations officers.

in & Around

Making the BIG Move to the West

Goodbye

Alexandra Hospital

So much to pack. We can do it!

Boxes and more boxes!

Administration Block

30 days 187 truck loads 227 locations

Medical Social Services

Sports Rehabilitation

1940 km 10,000+ box cartons

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Dietetics & Nutrition

Innovation & Improvement

5 years of memories

hello

NTFGH and JCH

Just keep going...

Inpatient Operations

Human Resource Management

Allied Health

Corporate Planning

in & Around

Sizzling hot

at Our

Party Close to 2,000 colleagues came together at our Housewarming Party on 12 June 2015 and participated in activities to get to know the Emergency Department (ED), Intensive Care Unit (ICU), Specialist Outpatient Clinics (SOC), Wards and link bridges, etc in NTFGH. With the support of Food Service, they got to sample patient meals prepared via the cook-chill way. At Tower A - NTFGH Clinics, the first 100 colleagues who stopped by the Eye clinic also received a complimentary eye acuity test as they checked out the new SOCs. At each pit stop, staff collected stamps to redeem a limited edition JurongHealth mug. All 2,000 mugs were fully-redeemed in under two hours as staff raced to complete their tour of our new home!

It was also a night of dazzling staff talents as Ms Sabina Safarudin of IHIS and the Shalala team of colleagues from Business Office, Finance and Legal wowed the floor with their song and dance performance.

The Ah Boys to Uncles trio comprising Mr Lim Soo Tong (Chief Information Officer, Information Technology), Mr Tan Tai Soon (Director, Hospital Planning) and Mr Joel Tan (Director, Operations Support Services) also entertained with their rendition of Unbelievable, a song made popular by MediaCorp actor, Chen Tianwen, on YouTube.

To the delight of many, our favourite canteen aunties from Alexandra Hospital (AH) made surprise appearances that evening.

Many will remember Joyce and Wendy from the fruit stall at AH who slipped into their alter-egos as the Starfruit Sisters that evening and dazzled with a song and dance performance. Aunty Helen, a favourite of many, melted hearts with her sizzling performance.

Among the many highlights that evening was a video chronicling our preparations to open NTFGH safely and smoothly on 30 June 2015. Heartwarming interviews and candid insights by colleagues from Biomedical Engineering, Information Technology, Pharmacy, Radiology, Nursing, Surgery, etc touched many as they recalled their own journey to arrive at this moment.

In celebration of JurongHealth’s sixth birthday, a cake in the form of our integrated hospitals also made an appearance on stage as Senior Management and board members led all in a birthday song. Thank you for being a part of this historic milestone - as a JurongHealth family!

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in & Around

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in & Around

A e r S A tar’ u o Y ‘ Thank You Party

To recognise colleagues for their contribution towards the Electronic Medical Records (EMR) system, Medical Informatics (MI) organised a thank you party on 16 June 2015. Mr Foo Hee Jug (Chief Executive Officer) thanked all Change Readiness Officers for facilitating their departments’ transition to the EMR and commended them on the instrumental role they played in their respective teams’ Go-Live. Adjunct Associate Prof Gamaliel Tan (Chief Medical Information Officer and Head and Senior Consultant, Orthopaedics) expressed his heartfelt thanks to all for their support, which has enabled MI to successfully build the EMR.

19 Watch Your Music Volume On 16 May 2015, Mr Gary Lee (Principal Audiologist, Audiology) and his team did JurongHealth proud when they received first prize for their paper, The music listening preferences and habits of youths in Singapore and its relation to leisure noise-induced hearing loss. Receiving the Best Research Paper 2014 award from A/Prof Poh Kian Keong (Editor, Singapore Medical Journal), their findings were published in the Singapore Medical Journal.

Joint effort to improve hearing in youths (L-R): A/Prof Poh Kian Keong (Editor, Singapore Medical Journal), Mrs Lee, Mr Gary Lee (Principal Audiologist, Audiology) and Dr Euan Murugasu (Head and Senior Consultant, ENT)

Mr Lee shared that the team was fueled by a passion to educate young Singaporeans against the harmful effects of listening to loud music for long hours on music players. Their research further led them to delve into cochlear (inner ear) damage, which was published in the International Journal of Audiology in 2014.

Healthcare Humanity Awards 2015 We congratulate Ms Jasmine Goh (Principal Enrolled Nurse, Cardiology Clinic) for receiving the Healthcare Humanity Award (HHA) for three decades of contribution as a nurse.

Cheered on by colleagues and friends, Ms Goh received the award from Guest of Honour and Courage Fund Patron, Dr Tony Tan, President of Singapore. The HHA honours exemplary healthcare professionals who go beyond the call of duty to help others. In the words of Dr Tony Tan, they are “inspiring role models� who have made a difference to the community. Ms Goh, who is known to go the extra mile for patients, keeps in touch with them after their discharge, and volunteers on a regular basis. In 2011, she received a long service award for efforts in community service.

Proud JurongHealth moment (L-R): A/Prof Cheah Wei Keat (Chairman, Medical Board), Madam Kuttiammal Sundarasan (Chief Nurse), Ms Chee Thong Gan (Assistant Chief Operating Officer, Clinical Services and Head, Allied Health), Ms Jasmine Goh (Principal Enrolled Nurse, Cardiology Clinic), Ms Koay Siew Khim (Nurse Clinician, Medicine Clinic) and Mr Foo Hee Jug (Chief Executive Officer)

in & Around

Helping More In The Community Stay Well As part of the SG50 celebrations, we partnered the SG50Kita Committee and Muslims Healthcare Professionals Association (MHPA) to offer complimentary health screenings to our community. Held at the Jurong Spring Community Club on 21 June 2015, it was a fruitful time for 69 residents as they learnt to stay healthy with tips by JurongHealth colleagues and MHPA. Such collaborations have opened doors to partner like-minded organisations to bring health to our community. Plans are already underway to collaborate with the Health Promotion Board, National Kidney Foundation and South West Community Development Council (SWCDC) to reach out to residents to stay well. With the SWCDC, women eligible for mammograms can opt to have them done closer to home with the convenience of Jurong Medical Centre serving the needs of residents in the west. Simple health checks and counselling are also offered by the MHPA as part of its continual efforts to help residents stay healthy and well.

Left Giving a thumbs up to stay well together! Right Combined health screening effort (L-R): Mr Lew Jong Jeng (Constituency Manager, Jurong Spring Community Club), Ms Grace Koh (Executive, Community Education, National Kidney Foundation), Ms Gayle Tan (Senior Executive, Community, JurongHealth), Ms Adelin Lim (Senior Manager, Community, JurongHealth), Dr Mohamed Ghazali (Participating GP), Ms Roberta Wong (Assistant Manager, National Kidney Foundation), Dr Elly Sabrina (Participating GP) and Ms Amy Ko (Manager, South West CDC)

Service Quality

Feedback tha t Goes a Long Way

New and re vamped fe edback bo specialist o xes are no utpatient c w at all pa linics, ward Hospital (N tient-fronti s and pha TFGH). Co ng areas a rm acies at th ntaining fe t the patients an e Ng Teng edback fo d next-of-k Fong Gen rms in Eng in to share eral lis h a nd Manda their experi rin, it enco ences at o urages Service Qu u r hospitals. ality (SQ) c ollects these for its Mon feedback fo thly Service rms daily a Stars. Outs movie ticke nd collates tanding co ts and a sp them for co lle a gues will re e cial handw mpliments These Serv ceive a pair ritten card ice Stars a of

by Mr Foo lso go into Hee Jug (C the running hief Executiv of the muc e Officer).

To further h anticipate recognise d SQ Award good serv s. boards ha ic e in and aro ve been in und NTFG stalled at th H, magneti ese wards - Level 5 c complim : ents subsidis ed ward - Level 9 - Level 6 subsidis ed and subsidis non-su bsidised w ed and ards non-su bsidised w - Levels 11 a ards nd 13 - Level 8 subsidis ed ward subsidis ed ward

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Service Compliments

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THANK YOU From our new home in the west, we continue to uphold our signature JurongHealth standard of care to patients. Here are some compliments that continue to inspire us daily.

Dr Tey Beng Hea

Senior Consultant and Director, Medicine

Ms Angie Ng

Administrative Assistant, Specialist Outpatient Clinic

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Ms Lim Ruey Jiun

Senior Dietitian, Dietetics & Nutrition

Mr Chad Han

Dietitian, Dietetics & Nutrition Physiotherapist, Physiotherapy

Ms Nur Azlina binte Ishak

Physiotherapist, Phyiotherapy

Ms Callista Seow

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Compliments from AH, JMC and LFMC Ms Ira Syafinaz binte Ishak

Strength and Conditioning Coach, Rehabilitation

Mr Chua Kwee Xiang

Sports Trainer, Rehabilitation

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I did not know what to expect when I signed up for the Weight Management programme, but Dr Tey’s warmth and assuring manner encouraged me. Ms Ng was also one of the best coordinators I have met. She is encouraging and reminds participants of their appointments cheerfully and always plans our schedules well so that tests and measurements can be done with ease.

Dietitians, Ms Lim and Mr Han, were also very warm and gave us good advice and an easyto-follow diet plan. Ms Lim’s guidance further helped me to adjust my food portions and pick healthy food. Mr Conleth, Ms Nur Azlina, Ms Seow and Mr Chua also made exercises enjoyable. I thank everyone!

Ms Siti Nasriah binti Hamid

Staff Nurse, Emergency

Dr Tan Chun Yeal

Staff Nurse, Emergency

Ms Priscilla Low

Dental Assistant, Specialist Outpatient Clinics

Medical Officer, Emergency Medicine

Ms Arlyn Castro Nadonga

We have been coming to the Dental clinic for over a year. Each time, Ms Low provides an outstanding level of service. Together with others in the team, she is just great. We are always happy with their service and care. Please continue to stay smiley and friendly!

Ms Siti Nasriah brightens the day of anyone she crosses path with. Ever helpful, she was professional and makes the time to explain procedures clearly. Dr Tan, too was extremely detailed as he listened to my mum’s concerns. Together, they offered the best care to patients.

Staff Nurse, Extended Diagnostics Treatment Unit

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Mr John Dunne Conleth

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Ms Noor Juliana binte Ab Rahman

Senior Staff Nurse, Emergency

Ms Welford Nicole Jamie

Patient Care Assistant, Emergency

Dr Sabai Nyi

Clinical Associate, Emergency Medicine

The team delivered exemplary service to my mom with their friendliness, professionalism and care.

They touched our hearts and reaffirmed our positive impression of your team. In particular, I would like to highlight the outstanding service of Ms Welford, who deserves a Service Ambassador award!

Dr Audrey Tan

Registrar, Orthopaedics

She is a prompt and helpful healthcare professional.

Instead of putting my mum and I through the usual appointment channel, she personally ensured we got the appointment we wanted. It may be a simple gesture but it shows her patient-first attitude.

Thank you!

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Ms Krystel Gay Biares Urbana

Staff Nurse, ICU

An extremely careful nurse who extends her concern to us each time we needed help! She is experienced and a knowledgeable nurse who does her job well. I wish her well and hope more will heal under her care!

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P Dr Ganesh Shanmugam

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Resident Physician, Medicine

Dr Moe Pearl Shwe

Clinical Associate, Medcine

Ms Harini S Shunmuga Velu

Staff Nurse, Ward 12

Ms Udaya Shaliny Paramanathan

Staff Nurse, Ward 12

Ms Cuevas Sheryll Alojado Cuevas

Senior Staff Nurse, Ward 7

Your team was very patient, kind, professional, efficient and excellent throughout my stay. Please accept my heartfelt thanks for the wonderful treatment that will forever be cherished. I feel healthier and stronger now.

Ms Christine Tamisen Parreno

Staff Nurse, Ward 10

A big thank you to Ms Parreno for going out of her way to make me comfortable during my stay at your hospital. Whether it is bringing me to the book shop to scan an important document or the little things, I am grateful for her help.

Dr Jimmy Ong

Associate Consultant, Medicine

Dr Janthorn Pakdeethai

Associate Consultant, Medicine

Both doctors went the extra mile and it was very inspiring to watch them care for patients. They are real gems to JurongHealth.

Ms Martha Ng

Senior Medical Social Worker, Medical Social Services

Ms Jamie Chen

Medical Social Worker, Medical Social Services

I am grateful to them as they show what it means to be a medical social worker. Their care and concern was second to none and my family is extremely grateful.

I also commend them for listening and offering endless encouragement to us during our lowest period. Thank you from the bottom of our hearts!

All Staff at Ward 1 All nurses and Patient Care Assistants at Ward 1 did a great job of caring for us and anticipating our needs. Excellent service - we are very satisfied!

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All staff at Ward 4 All nurses at Ward 4 deserve a compliment for their professionalism, friendliness and patience. I also thank the paramedics and ambulance team who stayed prompt, precise and knowledgeable in all emergencies.

T All staff at Ward 3 Your doctors and nurses at Ward 3 were full of compassion for patients. Empathetic, they were always helpful and kind. I hope this never changes.

Dr Lee See Muah

Senior Consultant, Medicine

Dr Tan You Hong

Medical Officer, Medicine

Adj Asst Prof Harvinder Raj Singh Sidhu

Senior Consultant, Surgery

Dr Lee was very observant and accurate in his assessment and promptly diagnosed a toe abscess in my foot. Dr Harvinder wasted no time in draining the abscess and saved me from undergoing an operation. I am also grateful to Dr Tan for his patience and professionalism as she stayed beyond her working hours to listen and care for me. Thank you to this great team.

All staff at Ward 7 They were extremely professional and well-trained, exceeding my expectations of your hospital.

I enjoyed my stay a lot and am floored by the service of your fantastic team.

All Staff at Ward 12 I commend all your nurses and healthcare attendants at Ward 12. It was, in my opinion, the highest standard of care and it made me feel like I was on a “vacation”. I am impressed!

All Staff at Jurong Medical Centre Your staff at Jurong Medical Centre were extremely kind to distribute drinks and biscuits to us as we waited for our turn. They were thoughtful, kind, and went the extra mile. This is what we call service!

Ms Suhailla binte Norman

Patient Service Associate, Operations, Jurong Medical Centre

Ms Suhailla demonstrated excellent empathy and went out of her way to accommodate my wife’s request for a female dermatologist. She went beyond the call of duty and aided us cheerfully. She should be commended for her exemplary service.

Ms Winnie Tia

Associate Patient Service Coordinator, Lakeside Family Medicine Clinic

Ms Tia is very courteous, polite and helpful to all patients whom she crosses paths with. I have been to all polyclinics and hospitals in Singapore but none of their staff can compare. I thank her for the best service!

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Compliments from NTFGH and JCH

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Ms Koh Ang Hong

Principal Physiotherapist, Physiotherapy

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Ms Koh took time to understand my concerns despite the many patients she had to see. She also made sure her patients understood what they were doing by thoroughly demonstrating each exercise. Such service assures me that I am in good hands. Depending on our medical condition(s), she would modify our exercises to ensure we are comfortable. Always personable, she feels more like a friend than a physiotherapist.

Keep up the good service!

Ms Janet Goh

Senior Audiological Assistant, ENT Clinic

Ms Goh was friendly, helpful and made time to explain my condition professionally. Thank you!

Mr Ngian Wee Teck

Senior Accounts Assistant, Business Office

Mr Ngian was professional and patient. I am grateful for his assistance as he referred me to the right department despite having many other patients to attend to. His genuine concern and extra mile is truly heartwarming.

Ms Stella Teng

Occupational Therapist, Occupational Therapy

Thank you for your advice to my mother and for cheering her up with your warmth. It is evident that you take your work very seriously. We are blessed to have you as her occupational therapist.

Ms Anjali Dhawan

Associate Patient Service Coordinator, Specialist Outpatient Clinics

You are a true service star. Never once were you irritated even when your patients piled you with questions. Your knowledge and warmth were also very endearing.

Ms Fong Ei Von

Enrolled Nurse, Ward C4

A very caring and responsible nurse, Ms Fong has a way of encouraging patients to open up to her.

My mum was one such patient and my family is grateful for the care extended, as well to the team of doctors, nurses, dietitians and rehabilitation team who cared for her in the best way possible.

Thank you!

EMPLOYEE ENGAGEMENT Name

Designation

Department

progra m m e

HMDP Individual Awardees - Medical

o o m i ng r G

Healthcare Colleagues

Dr Aung Lwin

Associate Consultant

Surgery

Bariatric & Metabolic Surgery

Dr Rajat Tagore

Senior Consultant/ Director

Medicine

Ultrasonography for Nephrologists & Ultrasound Minifellowship

Dr Petrina Tan

Consultant

Ophthalmology

Oculoplastic, Orbital and Lacrimal Fellowship

Dr Tan Sok Chuen

Associate Consultant

Orthopaedic

Nuffield Orthopaedic Centre Adult Reconstruction Fellowship

Dr AudreyTan

Registrar

Orthopaedic

Fellowship in Foot and Ankle

Dr Teo Ying Xin

Consultant

Emergency Medicine

Trauma Fellowship for Emergency Physicians

HMDP Individual Awardees - Nursing Ms Huangfu Huifang

Senior Staff Nurse

Operating Theatre

Endourologic Laparoscopic Surgery

Ms Marie Kaylin Wong

Staff Nurse

Operating Theatre

Vascular/Endovascular

Ms Xu Ruijuan

Senior Staff Nurse

Endoscopy

Endoscopy Nursing

HMDP Individual Awardees - Allied Health

The fourth JurongHealth Learning Awards took place on 28 April 2015 as the JurongHealth family came together to celebrate the formal and professional development of 43 colleagues. Under the JurongHealth Learning Awards, staff can be sponsored for 1

Advanced clinical training via the Health Manpower Development Plan (HMDP) 2

Higher formal education via the Formal Qualification Scholarships & Sponsorships As of 2015, a total of 538 staff have been sponsored. This year, 32 formal qualification sponsorships, 11 HMDP Individual Awards and 1 team-based HMDP Multi-Disciplinary Award comprising 6 staff, will enable more to advance in clinical trainings at local and overseas established hospitals and institutions. We congratulate our 49 recipients this year!

Ms Karen Wong

Senior Medical Social Worker

Medical Social Services (JCH)

Graduate Diploma in Counselling Practice

Ms Chin Chi Hsien

Medical Social Worker

Medical Social Services

Graduate Diploma in Counselling Practice

HMDP Team Awardees - Dementia Care Service Dr Low Li Lian

Senior Resident Physician

Transitional Care Service (JCH)

Mr Too San Muan

Senior Occupational Therapist

Occupational Therapy

Ms Preetha Kamath

Physiotherapist

Physiotherapy (JCH)

Ms Sharon Wong

Medical Social Worker

Medical Social Services (JCH)

Ms Nur Bazilah bte

Senior Staff Nurse

Ward C4 (JCH)

Senior Staff Nurse

Ward C4 (JCH)

Mohd Salim Ms Puvaneswari d/o Bhaskaran

Formal Qualification Scholarship Awardees - Medical Mr Norhisham bin Main

Senior Consultant

Medicine

Masters of Healthcare Ethics and Law - Distance Learning

Formal Qualification Scholarship Awardees - Allied Health Ms Gloria Chen

Medical Technologist

Laboratory Medicine

Master of Science in Transfusion and Transplantation Sciences

Ms Yeo Chay Leng

Senior Clinical Pharmacist

Pharmacy

Master of Clinical Pharmacy

Mr Gareth Chew

Physiotherapist

Physiotherapy

Bachelor in Science (Physiotherapy)

Ms Yeow Suan Woo

Occupational Therapist

Occupational Therapy

Bachelor in Science (Occupational Therapy)

Mr Teo Yi Lun

Physiotherapist

Physiotherapy

Bachelor in Science (Physiotherapy)

Ms Zita Sham

Physiotherapist

Physiotherapy

Bachelor in Science (Physiotherapy)

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Na me

Designation

Department

Department

Formal Qualification Scholarship Awardees - Nursing Ms Lim Xin Ling

Staff Nurse

Pod 2 / Surgical ICU

Bachelor of Science (Nursing) Conversion Program for Registered Nurses

Ms Wee Ai Hwa

Senior Staff Nurse

Pod 3 / Medical ICU

Bachelor of Science (Nursing) Conversion Program for Registered Nurses

Ms Vanessa Sherrie Yeo

Staff Nurse

Pod 4 / Medical ICU

Bachelor of Nursing (Post-Registration)

Ms Chong Yu Hooi

Senior Staff Nurse

Pod 3 / Medical ICU

Formal Qualification Scholarship Awardees - Admin Ms Eliza Wang

Senior Executive

Clinical Operations

NUS MBA Healthcare Management Specialisation

Wonder what it is like to receive the JurongHealth Learning Award? Engage caught up with two exrecipients and two current recipients to find out more…

Ms Tan Siew Yen Principal Enrolled Nurse, Nursing Administration Learning Award Recipient - Diploma in Nursing (Current 2nd Year student at Nanyang Polytehnic)

I am grateful to JurongHealth for the opportunity to upgrade myself and fulfill my dreams as a Registered Nurse. With family commitments (housework and children), studying and working can be really tiring, but I am determined to do my best.

Ms Norsheida Kamarudin

Formal Qualification Sponsorship Awardees - Nursing Ms Dong Li

Senior Staff Nurse

Nursing Holding

Advanced Diploma in Perioperative Nursing

Ms Shahidah binte Mohamed Shakirin

Staff Nurse

Nursing Holding

Advanced Diploma in Perioperative Nursing

Ms Chua Si Ning

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Medical-Surgical)

Ms Fatin Nur Aqilah binte Mohd Azahar

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Critical Care)

Mr Low Ting Jun

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Critical Care)

Ms Neni Heryani binte Ahmad Asrori

Senior Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Medical-Surgical)

Ms Sandra Yow

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Medical-Surgical)

Ms Sardha Ratan Singh

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Medical-Surgical)

Ms Sri Vidya Jeyabalan

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Medical-Surgical)

Ms Thalamah binte Salim

Assistant Nurse Clinician

Ward C4

Advanced Diploma in Nursing (Management)

Ms Umamageswari d/o Jegatheesparan

Staff Nurse

Nursing Holding

Advanced Diploma in Nursing (Critical Care)

Mr Li Yongquan

Staff Nurse

Nursing Clinical Services

Specialist Diploma in Palliative Care Nursing

Ms Lui Kok Wah

Assistant Nurse Clinician

Lakeside Family Medicine Clinic

Specialist Diploma in Diabetes Management and Education

Ms Jaspreet Kaur

Enrolled Nurse

Nursing Holding

Diploma in Nursing

Mr Muhammad Hadhi bin Hasram

Enrolled Nurse

Nursing Holding

Diploma in Nursing

Mr Poh Kian Hua

Enrolled Nurse

Nursing Holding

Diploma in Nursing

Ms Norkhairillina binte Abd Majid

Enrolled Nurse

Nursing Administration

Diploma in Nursing

Ms Nur Rashidah binte Mohamed Roslan

Senior Enrolled Nurse II

Nursing Holding

Diploma in Nursing

Ms Shazwana binte Shahir

Senior Enrolled Nurse II

Nursing Holding

Diploma in Nursing

Ms Tan Cai Feng

Enrolled Nurse

Nursing Holding

Diploma in Nursing

Enrolled Nurse, Nursing Administration Learning Award Recipient - Diploma in Nursing (Current 2nd Year student at Nanyang Polytehnic)

I am grateful to Sister Chia Guat Tin (Senior Nurse Manager, Ward B10 Private) for believing in my potential for further education. I am also impressed with JurongHealth and the support it extends to staff. With this diploma, I look forward to becoming a Breast Care Nurse someday.

Mr Lancelot Chua Senior Executive, Allied Health Learning Award Recipient – Masters

Hitting the books again was harder than I thought but the experience has allowed me to combine my knowledge of work with classroom topics.

Classroom concepts are often built on work experience and this co-relation gave me greater clarity and creativity at work. Education is not about sitting behind one’s desk or good grades.

It is about the journey: reading, exploring, asking good questions and seeking answers. I discovered there is so much out there to be learnt!

Mr Saw Yik Chuen Principal Clinical Pharmacist, Pharmacy Learning Award Recipient - Masters in Clinical Pharmacy

I am thankful to JurongHealth for both my HMDP opportunities. In Chicago, I learnt about the specifics of heart failure management and it opened my eyes to what pharmacists could do.

With my second HMDP, I returned to develop a pharmacist heart failure clinic for JurongHealth to titrate medications for patients in between hospital visits to help them live longer and make fewer return trips. This journey has showed me how important it is for healthcare staff to constantly upgrade themselves in order to help patients stay well.

EMPLOYEE ENGAGEMENT

Stay Active!

Eat Right!

Think Positive!

Appreciate Much!

Helping Colleagues Stay Energised!

As colleagues put up the final touches in their respective areas for the Ng Teng Fong General Hospital’s opening, Human Resource (HR) dropped by offices to dish out energiser kits to encourage all to press on in this last leg of preparations.

Led by Mr Foo Hee Jug (Chief Executive Officer) and together with senior leaders and volunteers from different departments, they came together to pack over 4,000 energiser kits for staff. Each contained goodies sponsored by various HR partners, and stayed true to the themes, “Stay Active”, “Eat Right”, “Think Positive” and “Appreciate Much”.

27

a Big

To thank all for their commitment to open the Ng Teng Fong General Hospital (NTFGH) safely and smoothly on 30 June 2015, our senior leaders went around the hospital distributing Pioneer bears to staff between 30 June 2015 to 2 July 2015.

It was simply our way of thanking all for your grit, resilience and commitment during our preparations and transition from Alexandra Hospital to NTFGH. Those on night shift received their bears from Mr Foo Hee Jug (Chief Executive Officer), Madam Kuttiammal Sundarasan (Chief Nurse) and our Human Resource colleagues. Many were touched that our senior leaders would personally walk the grounds to present them with a token.

To the JurongHealth

Family!

The opening of NTFGH and Jurong Community Hospital could not have been possible without all your combined efforts.

Thank you!

28

IN THE PINK OF HEALTH

Headaches, Begone!

Migraines are a common ailment for some. Did you know you can make small lifestyle changes to reduce it?

1

8

te o f Ta k e n o s in e g n a ch dy yo u r b o

Don't skip meals

2

3

Avoid alcohol, especially red wine

7

Limit your intake of MSG, caffeine and preserved meats

4

Get more

sleep

Be equipped against weather changes or high altitude

HA A H A H HA HA HA

HA HA HA

5

Find ways to cope with stress

6

Avoid glaring lights