Enriching lives through a dedicated commitment to homeownership.
Committed Enrichingto lives through a dedicated commitment to seeing our customers home sincehomeownership. 1981. As a financial services subsidiary of the Lennar Corporation, Eagle Home Mortgage has a rich history of quality, teamwork, accountability and integrity. Founded in 1981 in the Pacific Northwest, we remain true to our roots and are committed to upholding the same vision and values that got us to where we are today—all while embracing the added benefits and resources of being financially backed by a S&P Fortune 300 corporation. It’s this powerful blend of deep core values and solid financial strength, coupled with innovative leadership and an entrepreneurial spirit, that has cultivated our unique culture. With thousands of associates in hundreds of branches coastto-coast, and continuous expansion into new communities, Eagle has quietly emerged as one of the top 10 retail lenders in the nation. As the home financing provider to one of the largest home builders in the nation, we leverage technology to drive efficiency and have fine-tuned and streamlined the increasingly complex mortgage process. From our secondary team that delivers a tremendous array of mortgage products, to our in-house operations, processing and underwriting teams that are dedicated to closing loans on time—and everything in between—Eagle Home Mortgage is committed to empowering our loan officers to succeed.
About | Page 1
Where work family is a thing.
A great company culture takes shape far below the surface.
Our core principles We as Eagle associates hold ourselves to the utmost standard in caring for our customers, associates, shareholders and community. We are committed to quality, value and integrity because it’s the foundation we were built upon. And because of that, we strive to uphold those principles daily.
We’re all on a first name basis At Eagle Home Mortgage, we operate on a first name basis and wear our badges as an outward sign of inner accomplishment and honor. We believe that each associate within the Eagle Family is important—which is why we don’t define ourselves by titles.
Focused acts of caring It’s not just about donating money, but giving of our time and our hearts, on a continuing and connected basis to help make our communities a better place. From food drives to charitable fundraising—and everything in-between—we believe in helping those who may not be able to help themselves.
Page 2 | Culture
Meet John, our EVP of Retail Lending
When actions inspire others to dream more, learn more, do more and become more. At Eagle, we’re focused on being the best-in-class service provider. Our diverse and experienced leadership team is more than just a group of people who sit around a boardroom table discussing budgets and projections. Here, we believe in grass-
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root, servant leadership where we put our associates at the center of everything we do. Our goal always has been—and will continue to be—ensuring each and every associate that joins our team wants to leave a mark and create something special.
I think the beauty of our organization is how we’ve created a dynamic mortgage company that exceeds our customers’ needs. For us, it’s all about being customer-focused and keeping those customers for life. We’re striving to do something that changes peoples’ lives in a meaningful way while making a difference in the mortgage industry.” J O H N B A D O S TA I N , E V P O F R E TA I L L E N D I N G
REACH: We’re an affiliate of one of the only S&P Fortune AWARD-WINNING: We’ve won numerous prestigious 300 companies vertically integrated in the real estate awards and have been ranked as a Top 10 Retail Mortgage market and have hundreds of retail branches nationwide. Lender in the Scotsman Guide for multiple years in a row.
LEADERSHIP: Our leadership team has decades of industry experience and are well-respected thoughtleaders throughout the mortgage community.
Leadership | Page 3
We put our loan officers at the center of all we do.
When you’ve got to get it right.
Meet Kiran, Regional Ops Manager
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Our team believes the phrase ‘if it ain’t broke, don’t fix it’ is a thing of the past. Although a process may be working, there’s always room for improvement—whether that be by going faster or paying even more attention to detail and quality. We strive to remove our loan officers from having to be part of the minutia of every file, so they can focus on their next deal and building their business.” KIRAN LANE, REGIONAL OPS MANAGER (NMLS #98687)
Page 4 | Operations
And to keep high producing loan officers happy, you’ve got to close loans more efficiently and faster than the next guy. That’s why we focus so heavily on perfecting our quick turn times—from processing to closing. We take pride in making our 21-day loan lifecycle the norm, although we’ve been known to close them even faster. Where many companies require their processors to adhere to a strict assembly line process, we’re capable of tackling many different items at once due to our years of expertise and in-depth understanding of how everything works together.
Finding products for customers, not Although it is easy to say “it customers for products. can’t be done,” we choose to ask, “how can we get this done?”
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At Eagle Home Mortgage, our secondary marketing team is continuously seeking new products, working with investors and the agencies to enhance existing products and collaborating with underwriting and risk management to ensure smooth and timely closings. Because our devoted team pushes the envelope, we don’t have to concern ourselves with fitting our customers into a box. We find the solutions others can’t because of our depth of accessibility and range of products.
Selling loans directly to Fannie, Freddie and Ginnie Mae offers Eagle Home Mortgage an array of benefits. We’re an early adopter when changes come from the agencies. When a guideline enhancement is released, we don’t wait for an investor to announce or adopt the change. By selling loans directly to the agencies, Eagle Home Mortgage can avoid the overlays or restrictions imposed by investors—enabling the broadest span of options for our clients and business partners. If a question does arise, we reach out directly to the agency and get clarification to resolve.” MARK HASSON, DIRECTOR OF SECONDARY MARKETING
Products | Page 5
Train today. Transform tomorrow. Getting started with a new company isn’t always a cake-walk. There are new processes to adapt to, systems to learn and people to build rapport with. At Eagle Home Mortgage our goal is to train you quickly and thoroughly, so you can jump right back into the swing of things and do what you do best- close loans. From our in-person Encompass workshops to our Mobile Mortgage and HomeScout App trainings, we believe in providing our new associates with the individualized attention you deserve.
Page 6 | Training
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People use Encompass in different ways. My mission is to educate our loan officers on the most streamlined, efficient processes to maximize their efforts.” K E N L I S I , N AT I O N A L T R A I N E R (N M L S # 9 3 2 8 5)
Originate, process and close fast When it comes to customization, we listen and respond to what our loan officers want. Our fully-integrated, customized Encompass dashboards and forms were built by our in-house innovation team specifically with our loan officers in mind—making the process more streamlined and user-friendly than ever before. “First off, Ken is an amazing trainer. It also doesn’t hurt that we seriously have one of the easiest Encompass-built platforms I have ever seen— our origination screen is fantastic. Also, the right-hand side tabs are amazing. I am so glad I chose Eagle!” - Sean Jones, Branch Manager (NMLS #668409) “Because I had used Encompass exclusively for my first several years in lending, I was confident I could quickly adapt to Eagle’s version. I was very impressed with the loan origination screen—such a wonderful way to originate without jumping around and wasting time!” - Brady Wilson, Sales Manager (NMLS #281050)
A seamless onboarding process built for your success. “This is the best onboarding process I have ever experienced...” ...is a common remark our Concierge Manager, Amy Lind, hears from our new loan officers. We understand that transitioning your files to a new company can be tedious—especially when it comes to transferring over contacts and synchronizing your database within a new system. Fortunately, from day one, we’re here to do the heavy-lifting for you and ensure your integration is as seamless as possible. “You have to put yourself in the shoes of a loan officer coming over to a new company. It can be stressful to get trained and learn the ropes. I know a lot of companies will just hand over your computer and say, “have at it.” Fortunately, we have a great concierge team here that doesn’t let that happen.” - Ryan Hills, District Manager (NMLS #332336)
Meet Amy, our Concierge Manager
“As an onboarding team, it’s important to listen to each new hire’s comments, be flexible and change. This is the best way to stay on-top of making it the best onboarding process they’ve ever had.” AMY LIND, CONCIERGE MANAGER
We make the transition for our new loan officers smooth by providing: • • • • • • • • •
On-site set-up and training License transferring Customer database import and set-up Business card ordering Marketing system set-up and integration Personalized loan officer websites “I’ve Moved” postcards sent to customer database Custom “Welcome to Eagle” post on social media Continued support throughout your first three months
Onboarding | Page 7
Unlocking new opportunities through innovation. Just like a successful loan transaction, implementing technology and processes that yield maximum results starts with the customer. Eagle Home Mortgage heavily invests in the software and technology necessary to make loan origination as efficient and streamlined as possible. We recognize that the technological landscape is constantly evolving, and we continuously learn and optimize to stay one step ahead. It’s our job to ensure our loan officers are equipped with the technology they need and their customers want—how and when they want it.
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Life is made easier with integrated systems. Our goal is to have our loan officers spending more time working with customers and less time working with systems.” M AT T S A LVAT O R E , C R M M A N A G E R ( N M L S # 1 7 2 2 0 9 )
NextGen HBM: Your unfair competitive advantage NextGen HBM is an all-encompassing real estate platform that allows loan officers to move to the top of the marketing funnel while being in complete control. The NextGen platform creates opportunity while protecting its users’ referral sources and database. “For no additional time or money, the NextGen platform is great because it allows a new loan officer to add more leads to their pipeline simply by overlaying the HomeScout App and Sold Home Alert with their current activities.” - John Symmes, National Business Development Director (NMLS # 372757)
Page 8 | Technology
When content is king, but strategy is queen. From national, company-wide marketing initiatives to individualized custom requests, our full-service, in-house marketing team provides the support you need to flourish. At Eagle Home Mortgage, we boast an accessible, robust team of marketing associates who are industry experts and strategic thinkers alike, working toward one united goal—to support our field. Leverage every facet of your business while staying top-of-mind to your network of clients, prospects and referral sources by leaning on our diverse team of marketing talent so you can spend more time on what matters most. Let us concentrate on our craft so you can spend more time focusing on yours.
Setting ourselves apart with: • • • • • • • • • • • •
Dynamically integrated CRM with marketing campaign automation and customer segmentation On-demand, individually branded print and digital marketing library Comprehensive social media support Customized social media infographic, image and video generators Mobile-responsive corporate, branch and loan officer websites In-house video production team Corporate-wide omni-channel lead campaigns Custom landing and squeeze pages Dynamic and responsive email signatures Individualized field support and training Eagle Rewards discounts for clients Mobile Mortgage App
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I’ve received overwhelming support via the marketing department—from creating content for my social media pages to promoting different events I’ve done with my business partners and real estate agents.” CHRIS MCDOWELL, LOAN OFFICER (NMLS #1349265)
Marketing | Page 9
Benefits you want. Recognition you deserve. Lennar home & finance benefits Associates may take advantage of special discounts on the purchase of a new Lennar home, in addition to receiving home loan incentives through Eagle Home Mortgage.
401(k) Plan All Eagle associates who have reached the minimum age requirement (18) are eligible to enroll in the 401(k) plan, administered by Prudential. We provide company match on pre-tax contributions. Circle of Excellence program In addition to production incentive bonuses, top producers (and one guest!) are rewarded yearly with an all-expenses paid getaway to a relaxing, five-star resort.
Compensation Earn competitive commissions based on your performance and receive incremental pay increases relative to your business volume.
Paid-time off Associates begin accruing vacation time from the first day of employment. Vacation time accrues each pay period throughout the year.
Medical, dental, vision & life insurance We’ve got you covered with competitive and flexible insurance plan options for you and your family.
Service discounts Associates are eligible to receive a variety of service benefits- from cable, internet and wireless to home and auto.
Page 10 | Benefits
Learn more at: SucceedatEagle.com