India Business Unit
Introduction to Kaizen Institute Consulting Group
1
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Year founded
June 1985,
Headquarters
Zug, Switzerland
Consultants
450+ Worldwide
Market Segments
Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial ‌)
Process industry (chemicals, metals, food and beverages.....)
Service (banking, insurance, publishing, retail, logistics, hospitals & healthcare ...)
Hospitality (resorts, hotels, restaurants ...)
Public Sector (healthcare, education, government departments, not for profit ...) 2
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Pioneers in Business Excellence 1985 – 2015: Expansion to 30 countries 1985: Founded Kaizen Institute in Zug, Switzerland Taiichi Ohno
Shoichiro Toyoda
1912 – 1990 Dalian, China
1952 -
Wrote the books KAIZEN (1985) and GEMBA KAIZEN (1997, 2012)
Nagoya, Japan
Traveled internationally with Shoichiro Toyoda and Taiichi Ohno Served as President of the Japan Federation of Recruiting and Employment Agency Associations Founded Cambridge Corporation based in Tokyo Worked at the Japan Productivity Center
1930: Masaaki Imai born in Tokyo, Japan
1930
1955
1962
1976
1980
1985
Today 3
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
The Kaizen Philosophy
Go to Gemba
Production, Administration, Place of Occurrence
Observe Gembutsu
The Real Things
Search for Muda, Mura, Muri
Make Kaizen
3M: Muda (waste), Mura (variability), Muri (difficulty)
Constant/Continuous Improvements
4
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Our Competencies
Business sectors Services
Kaizen
TPM速
TFM
TSM
Brand
Consulting
Diagnosis
Coaching
Workshops
Audit
Kaizen Institute
Training
Seminars
Internal
External
International
KAIZEN College
Best Practice (Production,Service)
Knowledge Exchange
National
International
KAIZEN Tours KAIZEN Office live
KAIZEN Practioner
KAIZEN Coach
KAIZEN Manager
Certification Program
KAIZEN Manager
Benchmarking
Qualification
Kaizen = Continual Improvement TPM = Total Productive Management TFM = Total Flow Management TSM = Total Service Management
5
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
A Growing Global Team • 30 local teams, 400+ professionals, supporting clients in more than 50 countries • Global headquarters in Switzerland; regional HQs in USA & Japan Americas Brazil Canada Chile Mexico USA
Europe & Africa Austria Czech Republic Finland France Germany Hungary Italy Netherlands Poland Portugal Romania Russia Saudi Arabia Spain Switzerland United Kingdom Kenya
6
Asia Pacific Australia China India Japan Malaysia New Zealand Singapore
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
The KAIZEN Management System (KMS) Model for World Class Performance and Cultural change
7
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Teaching the True Meaning of “Kaizen”
KAI
Change
ZEN
Good
“Change for the better” Kaizen = Continuous Improvement (CI) …by Everybody! Everyday! Everywhere! 8
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
With a Long-term Vision “KAIZEN is everywhere improvement, everybody improvement, every day improvement.� - Masaaki Imai How do we translate this vision into action? 1.Be capable in every country and in every language that our customers need 2.Know how to apply kaizen in every sector, every process and every level of the organization 3.Develop simpler, faster and better methods for daily improvement, breakthrough projects and innovation
9
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Speaking Your Language Americas: English, Spanish, Portuguese Asia-Pacific: Bahasa, Cantonese, Chinese (Mandarin), Gujarati, English, Hindi, Japanese, Kannada, Malay, Marathi, Tamil, Telugu Europe, Middle East & Africa: Arabic, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Polish, Portuguese, Romanian, Russian, Spanish, Swahili, Swedish, Slovak, Turkish
10
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
With a Clear Mission To be the global partner of choice for organizations committed to excellence. Enabling excellence in…
Employee engagement Revenue generation Safety Product quality On-time delivery Productivity Cash flow Cost
Consulting & Workshops
Training & Certification
Benchmark Tours Project Management
Facilitation & Coaching Publications 11
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Responding to Unique Customer Needs 1. “We need results!”
2. “We need people who can think, solve problems and innovate!”
3. “We need to sustain the improvements we make!”
12
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Delivering Results Improving all critical organizational objectives...
…at higher rates and for longer periods than competitors...
Orchestrated by management ...
CUSTOMER SATISFACTION
…leading to long-term growth and improvement in Corporate Performance.
+
PRODUCTIVITY
WORKING CAPITAL
CAPEX
… and driven by a Physical and Behavioral Change across the organization!
GROWTH
PROFIT
13
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Developing Problem Solvers
14
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Through Total Engagement
15
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Structuring for Sustainable Improvement DAILY KAIZEN速
Transform People In...
PROJECT KAIZEN速
N N N N
N
P
Transform Process With...
...Natural Teams
B C D E
...Project Teams
P: Project Team Leader, BCDE: Cross Function Project Members
N: Natural Teams (Team Leader and Staff), All Organizational Levels
SUPPORT KAIZEN速 Strategy & Strategy Deployment
Communication & Checking
Organization & Certification
1 Provide Motivation With...
T
T
T
...Kaizen K Steering Committee
1: CEO Sponsorship, T: Top Management Team Sponsorship, K: Kaizen Manager
K M M M M
...Kaizen Promotion Office
M: Motivators working for the Kaizen Manager Project Management and Transformation Office
16
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
With the Kaizen Change Model (KCM) 1
Assessment of current condition
Daily Kaizen
Project Kaizen
Team organisation Standards and standard work
2 Define target condition
Communication and Reaction system Sustainable Problem Solving
3
Value Stream mapping Value Stream Design
Project Plan Challenge
Daily Kaizen
Project Kaizen
Autonomous team
Support Kaizen Support Kaizen
Policy Deployment War Room 17
Deployment Model & Roadmap Maturity Audit
KPO – Lean Office TTT Certification KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Following a Proven Roadmap Repeat CAP-Do cycle on a Annual basis
Stage 0: Develop Awareness
Stage 1:
Stage 2:
Stage CAP:
Stage Do:
CI Strategy Planning
Year 1 Implementation
Annual Check, Act, Plan
Year 2 Implementation
Top Management Workshop
Kaizen Workshops to Implement the Vision
Alignment of Lean with Strategy
Kaizen PMO Project Portfolio Management
Benchmark Tours
TDP – Teams Development Program
Management Training
Step 1: Preparation
Step 4:
Step 2:
Step 3:
Current State Assessment
Future State Vision
Opportunity Assessment
Visual Business Case
Step 5: Management Mobilization
Organizational Readiness
18
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Keeping Our Promises Kaizen Institute will: 1.Deliver breakthrough business results 2.Guide you to become fully self-sufficient in sustaining a Continuous Improvement Culture 3.Continuously improve our own capabilities as your long-term partner 19
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Some of our global clients
20
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Partial list of Kaizen Institute India Clients
GOVERNMENT African Union Commission, Dubai, India, Kenya, Botswana, Tanzania, Mauritius
As on October 2014
MANUFACTURING Auto, Textile, Garments, Chemical, Food, Plastics, Optical Fibers, Steel, Agriculture – all kinds
SERVICES
Ports, Hospital – to improve patient care, Banks & Insurance Telecommunication, Airports etc.,
V
Engg./Steel /Aluminium Plastic / Packaging/ Rubber Chemical / Process Pharma Textile / Garment Public Sector / Govt. Service Sector Construction FMCG/Food/Allied Hospitals Electric / Auto
21
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
KI TEAM – Africa India Middle East 2014
22
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute
Thank You…… Contact information: Kaizen Institute India Pvt Ltd. Ahmedabad - Pune Email: india@kaizen.com Tel: +91-79-2640 7756 / +91-9225527911 Global Operations Bahnhofplatz 6300 Zug, Switzerland Tel: +41 (0) 41 725 42 80 Fax: +41 (0) 41 725 42 89 E-Mail: info@kaizen.com Website: www.kaizen.com
23
KAIZEN and GEMBAKAIZEN are the trademarks of KAIZEN Institute