Meet the library’s community support worker

A community support worker will be available at both libraries in Kamloops to listen and advocate for people struggling with substance use and mental health issues, housing and employment challenges and more.

The Thompson-Nicola Regional Library system has created the role as a way to reduce barriers to social services and help patrons access and navigate community resources.

Karlie Ferland has been hired as a community support worker intern and will help patrons navigate the agencies in their community and provides referrals.

Appointments are available in-person at the Kamloops Library downtown at Victoria Street and Fifth Avenue and at the

North Kamloops Library at 693 Tranquille Rd. Sessions can be booked by contacting the downtown library at 250-372-5145 or the North Kamloops Library at 250-554-1124.

The community support worker will also be running a free drop-in program called Coffee and Conversations, alternating between the Kamloops and North Kamloops Libraries.

The Coffee and Conversations program is a safe space where people can connect with each other and learn about resources available in the community.

The program will take place from 10:30 a.m to noon on Feb. 18, Feb. 25, March 18 and March 25.

“I am so happy to be able to help library patrons one-on-one and through group conversations in our Coffee and Conversations program,” Ferland said.

“Whether it’s navigating application processes and paperwork for income or disability assistance or just offering a listening ear, I am honoured to support our vulnerable patrons.”

Ferland has been serving as the TNRL’s community support worker intern since the fall of 2022. Ferland is scheduled to be in the position until March 31 through a program funded by the federal government.

For more information on this program, visit tnrl.ca/community-support.