The 3 Smart Service Solutions for Your Company and Your Customers - Kana KANA offers complete solutions for eService, knowledge management, and customer service experience management to help you deliver the ideal service experience. With KANA, you can: Adapt instantly to new business opportunities, service requirements, and enterprise growth with KANA’s strategic platform for complete customer service experience management. Simplify the process of providing customers with the right information in the shortest amount of time using dynamic, context-driven intelligence and advice. Offer consistent service over your customer’s channel of choice with seamless multi-channel solutions. With more than 10 years of bestpractice expertise, KANA Professional Services are ready to help you implement a sound customer service strategy that is tailored to your exact business needs. KANA has joined forces with the world’s foremost software and services firms including IBM to help you achieve rapid time-to-value. KANA Customer Service Experience Management The first platform for managing the end-to-end customer service experience, enabling you to orchestrate all your existing technology to deliver optimal service interactions.
ďƒ˜ KANA eService Deliver the channel flexibility customers demand with KANA solutions for email and customer service chat. KANA optimizes eService operations to manage millions of interactions across channels while making it simple for customers to do business with you. ďƒ˜ KANA Knowledge Management Proven solutions for contact centers and customer self-service, KANA intelligently guides agents and customers through inquiries to deliver the right answer at the right time. Also read more about Customer experience transformation at Wikipedia.