a well-known
practices online. The
clinic in Saugus, Massachusetts, the client soon discovered it needed to differentiate itself from other
clinic wanted to implement a proactive approach to protecting and growing its reputation scores online. They knew requesting
face-to-face to leave reviews online right after the appointment wasn’t a good practice.
The clinic wanted a simple solution that can help them collect and monitor
with little to no effort. That’s when the clinic came to know about
on to know how
Plus
their
and
Challenges and Needs:
Increase online visibility and reputation
Capture and feature more positive reviews
Automate the review process to save time
To promote the clinic’s state of the art services through online reviews
In today’s digital world, over 80% of patients use online reviews to evaluate chiropractors. No matter even if you provide high-quality chiropractic services, most patients will first look up the online reviews and reputation of your practice before choosing you over competitors
The chiropractic clinic knew online reviews played an important role in the patient’s decision process. However, they weren’t sure how they could manage the entire online reputation space. As a result, the lack of reviews did not reflect the high-quality patient experience delivered at the clinic, which also made them less discoverable on the search engine.
The clinic was using zHealth chiropractic software for automating and streamlining their practice processes. When they learned about zHealth Review Plus, the clinic immediately implemented the tool to manage its online reputation
With an innovative online review management system by their side that required zero effort on their part, the clinic was able to capture and publish positive reviews from happy patients.
The clinic turned to zHealth for automated online reputation management
Solutions Used
Review Plus, review automation software More reviews on auto-pilot
Review Plus Insights
Chiropractic Software
With zHealth Review Plus, the clinic now drives more review volume to its Google My Business listing and is able to track patient feedback in near real time
Since adding the zHealth review automation software, the practice increased its review volume by 1,000%, with all reviews being 5 stars, in just 120 days. The clinic received 119 feedback texts from patients, enabling the clinic to quickly understand the patients' sentiments.
Automating online reputation management with zHealth Review Plus also helped the clinic fuel the growth of new patients, something that was previously challenging with the ‘ no star’ rating as compared to other chiropractors in the same region.
zHealth Review Plus automates and simplifies all parts of the patient feedback loop to improve your reputation online and enhance your overall patient experience
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you choosing
Please leave us a
on Google.
Patients are automatically sent a review request to their mobile devices soon after every visit, without any manual staff effort.
zHealth Review Plus then invites the patients to leave a review on your chosen online rating platform, such as Google, Facebook, and Yelp, only if they reply with a 4 star or 5 star rating
Feedback texts with 3 stars or less are routed to your clinic automatically so you can promptly reply to the patient's response
The chiropractic clinic took advantage of zHealth Review Plus’s customizable features to adapt automatic requests, maximum SMS reminder count, phone number, and other settings to collect ratings and reviews to fit their practice needs.
Through the zHealth Review Plus Dashboard, the staff was able to get notifications and promptly respond to all new reviews. Their staff worked with the providers to develop the best possible responses to the patients.
The automated functionality of zHealth Review Plus saved their staff time so they can redirect their efforts to building patient trust and improving patient experience.
