Foreword by Mr Sunil Thakur, Country Director, BMC Software, India and SAARC

INSIGHTFUL YEARS

Best of Tech 2022

FOREWORD

Today’s global economy is highly interdependent, and the impact of any disruption can create a ripple effect. For example, COVID-19 has repeatedly moved from one city to another and from one country to another very quickly, affecting us all.

If we talk about the recovery, which is still ongoing, industries which relied heavily on technology have recovered better than those where it plays a more limited role. That said, businesses—no matter the industry—that have applied the right technologies have fared much better. And regardless of the technology deployed, being prepared is key to being able to respond to disruptions. Are you ready?

Being prepared means embarking on a digital transformation, if you haven’t already done so, and continuing that transformation if you’ve already begun. Digital interactions are everywhere today, including

Hot Tech Trends Across 16 Industries

in our daily lives, from virtual classrooms to fitness classes and telemedicine. While many of these things were available before the pandemic, stay-at-home orders made them a necessity and moved them into the mainstream.

Alongside that uptick in the use of digital services, there’s also been an increase in the data created by all of those touchpoints. Nearly every human and machine interaction leaves a data trail. According to ACI Worldwide, there were 70.3 billion real-time payment transactions in 2020, up 41 percent from the year before. Statista expects that we’ll generate 97 zettabytes of data in 2022 and almost double that to 181 zettabytes by 2025. With nearly 16 billion mobile devices expected to be online in 2022 and 64 billion Internet of Things (IoT) devices expected to be online by 2025, the amount of data will continue to grow.

All that data plays a major role in helping businesses make informed decisions. And knowing the power and value of data, and how to use it, will shape the future of every organization.

More than ever, banking, financial services, and insurance (BFSI) organizations are using data to provide a personalized experience, including through the use of automated and selfservice tools. Becoming a Data-Driven Business, and using that data to deliver a Transcendent Customer Experience, is fundamental to current and future success.

The Data-Driven Business and the Transcendent Customer Experience are two tenets of the Autonomous Digital Enterprise (ADE), a future-state business framework that integrates automation across all business functions.

An ADE: • Is highly agile, embracing new operating models so it can be disruptive in newareas while still supporting traditional business models. • Leverages actionable insights to anticipate customer needs and deliver goods and services at the right time, via the customer’s preferred channel.

The world is changing at a fast pace, and there are no signs of slowing down. In fact, BMC is also on a journey to become an ADE and a Data-Driven Business with an expansive data strategy that collects and generates insights from internal system, sales management, employee, and customer data to provide a Transcendent Customer Experience to our employees and customers, however and wherever they engage with BMC.

According to the ADE Index research from BMC and 451 Research, an S&P Company, becoming a Data-Driven Business is a top priority for survey respondents. Data is also becoming a significant competitive differentiator for our customers, from a leading grocery company that used data to reduce waste to a healthcare system that used data for real-time visibility into staffing and beds to meet the critical care needs of the patients. Beyond those examples, data is driving opportunities across industries, including BFSI, retail, manufacturing, telecom, and others.

We are delighted to partner with the Best of Tech 2022 initiative by Coeus Age that maps the technology roadmap across 16 major industries in India, looking at data and how it's used. I congratulate Dr. Kapil Dev Singh for using data as an arsenal for getting out this report, which I am sure will help guide the industries in their journey to become an Autonomous Digital Enterprise (ADE).

Mr Sunil Thakur,

Country Director, BMC Software, India and SAARC

INSIGHTFUL YEARS

Best of Tech 2022

PERSPECTIVE

Ensuring Hassle-Free Digital Transformation

Mr Deepak Singla, Sales Director, BMC Software, India and SAARC

The pandemic has accelerated digital transformation plans for several organizations, whether they were ready or not. BMC has helped many of them pivot to meet this new demand with a robust suite of products that leverage automation, artificial intelligence (AI), and machine learning (ML). With these new capabilities, they’ve been able to streamline existing, manual processes and create new ones that improve employee efficiency and productivity and give customers what they want, when and where they want it—virtually or through a human operator.

At the onset of the pandemic, many consumers turned to online tools and apps for their financial decision-making, from managing their money to initiating loans to buying a car or home, and banking, financial service, and insurance (BFSI) organizations that hadn’t yet begun their digital transformation were suddenly tasked with doing so as quickly as possible. Those digital transactions are now the norm.

We believe that successful organizations, including those in the BFSI industry, have survived—and thrived—by beginning their evolution to an Autonomous Digital Enterprise, a future-state business framework rooted in automation and emerging technologies.

Digital transformation has not only focused on consumers, but employees, too. Like so many companies around the world, BMC quickly shifted its global workforce to work-from-home status, and the vast majority of our employees are still doing so. Two of our core values are to prioritize people and do the right thing, and that has included ensuring that our employees have the right resources and support.

Any discussion of digital transformation should also include cybersecurity, especially with the growth of remote working as more employees use their own devices and work while disconnected from the network. BMC can help organizations harden their security posture with solutions that automatically handle access and authentication requests; sense, detect, and respond to outside and inside threats; and help them meet regulatory requirements.

Hot Tech Trends Across 16 Industries

BMC’s 40-year heritage is grounded in helping the largest enterprises in the world drive operational excellence to ensure their systems and software are delivering on the promises they make to customers.

Solutions like Control-M helps customers automate and orchestrate business process and functions, allowing people to focus less on mundane tasks and more on adding value to the business. And the BMC Helix family provides leading IT service management (ITSM) and operations (ITOps) capabilities to ensure systems are running smoothly and to quickly address and resolve problems before they impact the business.

Many of our large, global financial services customers rely heavily on the mainframe to conduct transactions and business. The BMC Automated Mainframe Intelligence (AMI) family, which now includes the BMC Compuware portfolio, provides our customers with tools to modernize mainframe operations, harden security profiles, and simplify application development.

Additional enterprise solutions offer customers comprehensive asset visibility, robust cost control, personalized service management, real-time performance monitoring, intelligent automation, and auditready security and compliance.

Our customers can also leverage our solutions to optimize the complete breadth and depth of their data centres across on-premises, cloud, and hybrid solutions, regardless of their applications, services, or platforms.

With an overall global strategy that focuses on delivering value for our customers, we will build on the success of our BMC Helix Control-M software-as-a-service (SaaS) solution, continue enhancing our BMC Helix suite, and provide quarterly updates to our BMC AMI and BMC Compuware family.

We’re also incubating a number of new ideas in our BMC Innovation Labs, including: • Giving customers greater visibility into their Internet of Things (IoT) and edge infrastructure • Using augmented reality (AR) and ML to enhance actionable insights and automation • Better integrating back office systems to help improve employee safety and confidence when they do return to the office

The BMC portfolio of open, scalable, modular technologies ensures that our customers can begin or further their journey to becoming an Autonomous Digital Enterprise, run and reinvent their business for growth and a competitive edge, and optimize their cost, performance, and security—just as we do, every day.

INSIGHTFUL YEARS

Best of Tech 2022

Digital Factory

Also known as smart factory or factory of the future, Digital Factory is an emerging concept that envisions a factory platform that connects machines, people, operating processes, and data in a cohesive whole. It evolves through automation, data and platform layers and attains optimization, monitoring, and autonomy in factory operations.

The concept, however, is at the elementary phase of implementation through broad-based digitalization of individual processes.

“Digitalising manufacturing at Mithapur plant

The Mithapur plant has embarked on a journey to become a world-class, smart factory. It is implementing the Digital Enterprise – the connected plant concept – in collaboration with a globally reputed organisation. With this, systems, processes and functions are being connected using ‘data’ as an enabler by employing worldclass technologies such as Analytics, IIoT, AI/ML algorithms, etc.

The system integrates data from multiple applications (distributed control/ production systems/ ERP/ supply chain management/ customer relationship management systems) into integrated analytics dashboards for realtime monitoring of plant operations, supply chain optimisation and inventory control.”

Platform Layer An integrated and connected entity across manufacturing and business systems, driven by data

Data Layer Collection, Cleaning, Collation, Processing of Data from multiple sources and systems. Isolated use cases for analytics, AI, ML, IoT

Automation Layer

Broad-based digitalization of Individual Factory Operations.

Tata Chemicals, 2021

“We are steadily moving towards smart manufacturing. Our 'Factory-of-thefuture' center focuses on areas such as Digital Manufacturing, Connected Machines, Additive Manufacturing, Robotics & Automation, and Augmented Reality & Virtual Reality. We are interconnecting networks and systems with the various digitalized components of the production process, and in the process of adopting AI to schedule, monitor and continually improve output.”

Mahindra and Mahindra Limited, 2019

“Setting up a platform for data collection and aggregation from multiple sources. The intent is to deliver data-driven performance management and governance through predictive analytics, generating real-time insights based on machine learning algorithms, and thereby creating a smart factory digital infrastructure.”

Hindalco Industries Limited, 2019

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