Qualities your
CRM System should have to increase profitability
Self-Serve Portal 01
02
They help customers help themselves out by providing them information about products or services.
They help businesses significantly reduce the huge number of customer service tickets being registered.
03 They help businesses help their customers solve tickets on their own no matter what time it is.
04
They aid help desk management teams in solving customer care problems like password resets, product or service information requests, etc.
FEATURES OF THE TOPIC Helps you collect customer feedback in an organized and efficient manner.
Helps you identify and understand any issues in the products or services.
Helps businesses gain valuable information and insights on customer expectations.
Helps you build better and effective sales and marketing strategies.
OMNICHANNEL 01
Helps customer service agents access customer data like purchase history, product feedback, etc.
02
It helps service desk agents access customer data easily and provide immediate and better contextual responses to customers. Increase efficiency and productivity in customer service agents.
03
WHAT IS THIS TOPIC ABOUT? Ensures round-theclock customer care support.
Helps customer service agents increase their first-call-resolution time.
Increases customer satisfaction levels through great customer service tools. Provides Self service portals which helps customers to solve issues independently.
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