An
Product
Marketing | Sales Post-Sales CRM | Customer Service | Real-time Analytics
The complete CRM Technology
Integrated system
• • • • • • • • •
Centralized Monitoring
Direct communic ation with grass-root level
300+ reports to track Sales performance Capture leads on a common platform
Allocate leads and assign daily plans with route maps
Email enquiry
Website Enquiry Magicbricks.com
Set reminders for follow-ups & track status of open and closed leads
Track payment status of closed leads
One touch connecting option
Tracking of employee outlet visits as
per predefined schedule
Sales Emp. / Manager
Effective monitoring of Sales employee /
Managers for productive results
SAP
Proprietary software
Websites, Online campaigns APIs for easy integration
with softwares, online portals, telephony systems etc.
Cloud telephony systems like VMC, Ozonetel
End-to-end automation of every aspect of
Check payment status
order-processing
Track delivery status and inventory Send automated Quotations with pre-set pricing and formats
Access product catalogues and Place orders on the go.
Send automated invoices
Measure Customer Satisfaction Index Top Complaint triggers
End-to-end automation of
every aspect of customer-service
Capture queries from different platforms
Classify queries, based on pre-set parameters
Assign tickets to respective teams
Set escalation matrix in-case of delays in resolution
Query 1: We ordered a vegmanchurian and it was too salty. Whom do I contact?
Query 2: The room service was too late to respond
Query 3: Wanted to check room availability for 2 on Wednesday
Reduce response time to queries FnB manager
and improve customer satisfaction levels
Room Service Manager
Reservations Manager
Set timelines & escalation Matrix for instant feedback and query resolution
Measure Customer Satisfaction Index Top Complaint triggers
About Kapture • • • •
THANK YOU