New kapture essential-CRM Software | Customer Relationship Management | Best CRM for Small Business

An

Product

Marketing | Sales Post-Sales CRM | Customer Service | Real-time Analytics

The complete CRM Technology

Integrated system

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Centralized Monitoring

Direct communic ation with grass-root level

300+ reports to track Sales performance Capture leads on a common platform

Allocate leads and assign daily plans with route maps

Email enquiry

Website Enquiry Magicbricks.com

Set reminders for follow-ups & track status of open and closed leads

Track payment status of closed leads

One touch connecting option

Tracking of employee outlet visits as

per predefined schedule

Sales Emp. / Manager

Effective monitoring of Sales employee /

Managers for productive results

SAP

Proprietary software

Websites, Online campaigns APIs for easy integration

with softwares, online portals, telephony systems etc.

Cloud telephony systems like VMC, Ozonetel

End-to-end automation of every aspect of

Check payment status

order-processing

Track delivery status and inventory Send automated Quotations with pre-set pricing and formats

Access product catalogues and Place orders on the go.

Send automated invoices

Measure Customer Satisfaction Index Top Complaint triggers

End-to-end automation of

every aspect of customer-service

Capture queries from different platforms

Classify queries, based on pre-set parameters

Assign tickets to respective teams

Set escalation matrix in-case of delays in resolution

Query 1: We ordered a vegmanchurian and it was too salty. Whom do I contact?

Query 2: The room service was too late to respond

Query 3: Wanted to check room availability for 2 on Wednesday

Reduce response time to queries FnB manager

and improve customer satisfaction levels

Room Service Manager

Reservations Manager

Set timelines & escalation Matrix for instant feedback and query resolution

Measure Customer Satisfaction Index Top Complaint triggers

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About Kapture • • • •

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